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1 Hotel Receptionist
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Book Synopsis Front Desk (Front Desk #1) (Scholastic Gold) by : Kelly Yang
Download or read book Front Desk (Front Desk #1) (Scholastic Gold) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2018-05-29 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!
Book Synopsis Hospitality Reception and Front Office (Procedures and Systems) by : Negi Jagmohan
Download or read book Hospitality Reception and Front Office (Procedures and Systems) written by Negi Jagmohan and published by S. Chand Publishing. This book was released on 2013 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Book Synopsis How to be a Hotel Receptionist by : Matt Shiells-Jones
Download or read book How to be a Hotel Receptionist written by Matt Shiells-Jones and published by Lulu.com. This book was released on 2012-03-15 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Download or read book Front Office written by P. Abbott and published by Routledge. This book was released on 2010-02-17 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Download or read book Lexicopoly 1 written by Helen O'Brien and published by Lulu.com. This book was released on 2011 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Assessing the Value of Your Training by : Leslie Rae
Download or read book Assessing the Value of Your Training written by Leslie Rae and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a revised edition of a long-standing and successful book, How to Measure Training Effectiveness. In it, Leslie Rae describes a variety of ways in which training can be assessed for effectiveness and value, building on the well-earned reputation of the Third Edition. He covers the entire training process from selecting and planning a training event to validating and testing its outcome.
Book Synopsis PISA Vocational Education and Training (VET) Assessment and Analytical Framework by : OECD
Download or read book PISA Vocational Education and Training (VET) Assessment and Analytical Framework written by OECD and published by OECD Publishing. This book was released on 2024-03-19 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents the conceptual foundations of the OECD Programme for International Student Assessment (PISA) Vocational Education and Training (VET), currently in the Development Phase of implementation which aims to provide a comprehensive and rigorous international survey of student knowledge and skills that are essential for success in selected occupational areas.
Book Synopsis Becoming an Outstanding Languages Teacher by : Steve Smith
Download or read book Becoming an Outstanding Languages Teacher written by Steve Smith and published by Taylor & Francis. This book was released on 2022-08-02 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming an Outstanding Languages Teacher explores the skills that it takes to deliver exceptional language teaching and produce outstanding results. Written by a highly experienced teacher and teacher educator, this book provides a wide range of approaches to teaching, along with an abundance of practical classroom ideas. This new edition keeps the focus on the nuts and bolts of planning lessons – which will keep students engaged and stimulated when learning a language – and features a new chapter on intercultural understanding, as well as updated information on the latest digital technology tools. Reference is made to tried and tested methodologies and classroom procedures, along with exciting new approaches which teachers have found productive. The book covers: how to run a room; dissecting lessons: written texts, aural texts and visuals; teacher-student interactions, communicative tasks and sentence-building; developing phonological and phonics skill; purposeful games; teaching with words and chunks; teaching students with varying aptitude for language learning; using digital technology to support learning; what it means to "teach grammar"; intercultural understanding; building a repertoire to lighten your workload. Packed full of strategies which are easy to implement, this book is essential reading for both pre-service teachers and experienced practitioners.
Download or read book Forum written by and published by . This book was released on 2009 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Vocabularies Of Public Life by : Robert Wuthnow
Download or read book Vocabularies Of Public Life written by Robert Wuthnow and published by Routledge. This book was released on 2002-09-11 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of original essays advancing the study of culture from a sociological perspective. Exploring and extending recent studies of culture with both qualitative and quantitative analysis, this book focuses on the ways in which contemporary cultural products function as vocabularies of public life. The contributors cover a wide range of topics; these include the symbolic structure of religion, science and the arts. The book is unified with a common concern - the concrete manifestations of culture and the importance of understanding its internal structure. This book should be of interest to students and lecturers in the sociology of culture, religion and the arts.
Book Synopsis WJEC GCSE Hospitality and Catering: My Revision Notes ePub by : Judy Gardiner
Download or read book WJEC GCSE Hospitality and Catering: My Revision Notes ePub written by Judy Gardiner and published by Hodder Education. This book was released on 2012-06-15 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only revision guide available for students preparing to take the GCSE in Hospitality & Catering. This WJEC endorsed guide takes a topic by topic approach that will highlight the key facts students need to know in order to succeed. Targeted exam questions also provide plenty of opportunity for practice. It offers clear guidance for the preparation of all elements of the qualification. It features: Full topic by topic support to help students get to grips with difficult and confusing areas Dedicated sections on how to successfully complete coursework tasks (Catering controlled assessments and Hospitality events tasks) Support in identifying the key facts of the required topics Targeted questions, revision tips and revision activities, which keep revision engaging and help to consolidate knowledge
Download or read book Trainer Assessment written by Leslie Rae and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not only is the trainer's role changing, but so are the people doing the training. Line managers, coaches and other facilitators are now involved, just as much as people with the title of training manager. How do you measure the skills and abilities of both the full-time and the occasional trainer? The answer is Trainer Assessment, which provides a framework for assessing trainer effectiveness, along with the tools and techniques that you can use. There is a continuous focus on the effectiveness of training in most organizations; this book looks at the role and influence of every trainer in that process.
Download or read book Colloquial Chinese written by Qian Kan and published by Routledge. This book was released on 2015-08-27 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Colloquial Chinese: The Complete Course for Beginners has been carefully developed by an experienced teacher to provide a step-by-step course to Chinese as it is written and spoken today. Combining a clear, practical and accessible style with a methodical and thorough treatment of the language, it equips learners with the essential skills needed to communicate confidently and effectively in Chinese in a broad range of situations. No prior knowledge of the language is required. Colloquial Chinese is exceptional; each unit presents a wealth of grammatical points that are reinforced with a wide range of exercises for regular practice. A full answer key, a grammar summary, bilingual glossaries and English translations of dialogues can be found at the back as well as useful vocabulary lists throughout. Key features include: A clear, user-friendly format designed to help learners progressively build up their speaking, listening, reading and writing skills Jargon-free, succinct and clearly structured explanations of grammar An extensive range of focused and dynamic supportive exercises Realistic and entertaining dialogues covering a broad variety of narrative situations Helpful cultural points explaining the customs and features of life in China An overview of the sounds of Chinese Balanced, comprehensive and rewarding, Colloquial Chinese is an indispensable resource both for independent learners and students taking courses in Chinese. Audio material to accompany the course is available to download free in MP3 format from www.routledge.com/cw/colloquials. Recorded by native speakers, the audio material features the dialogues and texts from the book and will help develop your listening and pronunciation skills.
Book Synopsis A Hospitable World? by : David Jordhus-Lier
Download or read book A Hospitable World? written by David Jordhus-Lier and published by Routledge. This book was released on 2014-10-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality and tourism sector is a large and rapidly expanding industry worldwide, and can rightfully be described as a vehicle of globalisation. Hotels are among the cornerstones of the industry often drawing workers from the most vulnerable segments of multicultural labour markets, accommodating and entertaining tourists and business travelers from around the world. This book explores the organisation of work, worker identities and worker strategies in hotel workplaces, as they are located in heterogeneous labour markets being changed by processes of globalisation. It uses an explicitly geographical approach to understand how different groups of workers experience and respond to challenges in the hospitality industry, and is based on recent theoretical debates and empirical research on hotel workplaces in cities as different as Oslo, Goa, London, Las Vegas and Toronto. A multi-scalar analysis is taken where concrete worker bodies and their physical, emotional and embodied labour are seen in relation to, among other aspects: the regulation of national and regional labour markets, city governments with global city ambitions, and global corporate actors and labour migration patterns. The book sheds light on the hotel workplace as a hierarchical and fragmented social space as well as addressing questions on worker mobility, the fragmentation of work, scales of organisation and how workers can help shape the regulation of their industry. This timely volume brings together contributions from international academics and is valuable reading for all those interested in hospitality, tourism, human geography and globalisation.
Book Synopsis Official Journal of the European Communities by :
Download or read book Official Journal of the European Communities written by and published by . This book was released on 1989 with total page 1196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Face2face Pre-intermediate Student's Book with DVD-ROM by : Chris Redston
Download or read book Face2face Pre-intermediate Student's Book with DVD-ROM written by Chris Redston and published by Cambridge University Press. This book was released on 2012-02-23 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: face2face is the flexible, easy-to-teach General English course that helps adults and young adults to speak and listen with confidence. face2face is informed by Cambridge English Corpus and its vocabulary syllabus has been mapped to the English Vocabulary Profile, meaning students learn the language they really need at each CEFR level. The course improves students' listening skills by drawing their attention to the elements of spoken English that are difficult to understand. The free DVD-ROM in the Student's Book includes consolidation activities and electronic portfolio for learners to track their progress with customisable tests and grammar and vocabulary reference sections.
Book Synopsis Hotel Front Office Management by : James A. Bardi
Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley. This book was released on 1996-08-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
