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Zendesk Quickstart Guide
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Book Synopsis Zendesk QuickStart Guide by : Crystal Taggart
Download or read book Zendesk QuickStart Guide written by Crystal Taggart and published by CreateSpace. This book was released on 2014-03-20 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is short and sweet. It's about getting Zendesk implemented quickly and easily using ITIL best practices. Because Zendesk's training is pretty good, the goal was not to teach you how to use Zendesk. The goal was to write a book that would take the reader 1 hour what took me 3 days (and 17 years of experience!) to do. I knew the process I wanted to implement, but figuring out how to implement that process within Zendesk was a challenge. It provides a little bit of a background on ITIL, a little bit of process information, and a lot of configuration information. It doesn't walk through administration settings that are unrelated to setting up an ITIL-based process (such as how to configure your own email address.) This book is focused as a step-by-step guide on the best way to configure Zendesk to support four major ITIL (Information Technology Infrastructure Library) processes: Incident Management Release Management Problem Management Change Management
Book Synopsis Practical Zendesk Administration by : Stafford Vaughan
Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2012-10-12 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Zendesk as part of your company’s operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes. Through several real-world examples, you’ll also discover how other companies use the product, so you can determine how best to put Zendesk’s potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Book Synopsis Practical Zendesk Administration by : Stafford Vaughan
Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2014-05-15 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company. Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles and permissions for users, agents, and administrators Create tickets from email, voice, chat, feedback tabs, and social media Capture and classify help requests through standard and custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support
Book Synopsis Microsoft Power BI Quick Start Guide by : Devin Knight
Download or read book Microsoft Power BI Quick Start Guide written by Devin Knight and published by Packt Publishing Ltd. This book was released on 2018-07-30 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring your data to life with Power BI Key Features Get to grips with the fundamentals of Microsoft Power BI and its Business Intelligence capabilities Build accurate analytical models, reports and dashboards Get faster and more intuitive insights from your data using Microsoft Power BI Book DescriptionMicrosoft Power BI is a cloud-based service that helps you easily visualize and share insights using your organization's data.This book will get you started with business intelligence using the Power BI toolset, covering essential concepts such as installation,designing effective data models, as well as building basic dashboards and visualizations to make your data come to life You will learn how to get your data the way you want – connecting to data sources sources and how to clean your data with the Power BI Query Editor. You will next learn how to properly design your data model to make your data easier to work with.. You will next learn how to properly design your data model to navigate table relationships and build DAX formulas to make your data easier to work with. Visualizing your data is another key element of this book, and you will learn how to follow proper data visualization styles and enhanced digital storytelling techniques. By the end of this book, you will understand how to administer your organization's Power BI environment so deployment can be made seamless, data refreshes can run properly, and security can be fully implementedWhat you will learn Connect to data sources using both import and DirectQuery options Use the Query Editor to apply data transformations and data cleansing processes, including learning how to write M and R scripts Design optimized data models by designing relationships and DAX calculations Leverage built-in and custom visuals to design effective reports Use the Power BI Desktop and Power BI Service to implement Row Level Security on your model Administer a Power BI cloud tenant for your organization Deploy your Power BI Desktop files into the Power BI Report Server Who this book is for This book is for aspiring Business Intelligence professionals who want to get up and running with Microsoft Power BI. If you have a basic understanding of BI concepts and want to learn how to apply them using Microsoft Power BI, this book is for you.
Book Synopsis Artificial Intelligence and Legal Analytics by : Kevin D. Ashley
Download or read book Artificial Intelligence and Legal Analytics written by Kevin D. Ashley and published by Cambridge University Press. This book was released on 2017-07-10 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: The field of artificial intelligence (AI) and the law is on the cusp of a revolution that began with text analytic programs like IBM's Watson and Debater and the open-source information management architectures on which they are based. Today, new legal applications are beginning to appear and this book - designed to explain computational processes to non-programmers - describes how they will change the practice of law, specifically by connecting computational models of legal reasoning directly with legal text, generating arguments for and against particular outcomes, predicting outcomes and explaining these predictions with reasons that legal professionals will be able to evaluate for themselves. These legal applications will support conceptual legal information retrieval and allow cognitive computing, enabling a collaboration between humans and computers in which each does what it can do best. Anyone interested in how AI is changing the practice of law should read this illuminating work.
Download or read book The E-Primer written by Michiel Spapé and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Prime®, the software suite of Psychology Software Tools, is used worldwide for designing and running custom psycho logy experiments. Aimed at students and researchers alike, this timely volume provides a much needed, down-to-earth introduction into the wide range of experiments that can be set up using E-Prime®. Many tutorials are provided to introduce the beginner and reacquaint the experienced researcher with constructing experiments typical for the broad field of psychological and cognitive science. Apart from explaining the basic structure of E-Prime® and describing how it suits daily scientific practice, this book also gently introduces programming via E-Prime's own language: E-Basic. The authors guide the readers through the software step by step, from an elementary level to an advanced level, enabling them to benefit from the enormous possibilities E-Prime® provides for experimental design.
Book Synopsis Bug Bounty Hunting Essentials by : Carlos A. Lozano
Download or read book Bug Bounty Hunting Essentials written by Carlos A. Lozano and published by Packt Publishing Ltd. This book was released on 2018-11-30 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get hands-on experience on concepts of Bug Bounty Hunting Key FeaturesGet well-versed with the fundamentals of Bug Bounty HuntingHands-on experience on using different tools for bug huntingLearn to write a bug bounty report according to the different vulnerabilities and its analysisBook Description Bug bounty programs are the deals offered by prominent companies where-in any white-hat hacker can find bugs in the applications and they will have a recognition for the same. The number of prominent organizations having this program has increased gradually leading to a lot of opportunity for Ethical Hackers. This book will initially start with introducing you to the concept of Bug Bounty hunting. Then we will dig deeper into concepts of vulnerabilities and analysis such as HTML injection, CRLF injection and so on. Towards the end of the book, we will get hands-on experience working with different tools used for bug hunting and various blogs and communities to be followed. This book will get you started with bug bounty hunting and its fundamentals. What you will learnLearn the basics of bug bounty huntingHunt bugs in web applicationsHunt bugs in Android applicationsAnalyze the top 300 bug reportsDiscover bug bounty hunting research methodologiesExplore different tools used for Bug HuntingWho this book is for This book is targeted towards white-hat hackers, or anyone who wants to understand the concept behind bug bounty hunting and understand this brilliant way of penetration testing. This book does not require any knowledge on bug bounty hunting.
Download or read book Work the System written by Sam Carpenter and published by Greenleaf Book Group. This book was released on 2011-01-10 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Simple Mindset Tweak Will Change Your Life. After a fifteen-year nightmare operating a stagnant service business, Sam Carpenter developed a down-to-earth methodology that knocked his routine eighty-hour workweek down to a single hour—while multiplying his bottom-line income more than twenty-fold. In Work the System, Carpenter reveals a profound insight and the exact uncomplicated, mechanical steps he took to turn his business and life around without turning it upside down. Once you “get” this new vision, success and serenity will come quickly. You will learn to: • Make a simple perception adjustment that will change your life forever. • See your world as a logical collection of linear systems that you can control. • Manage the systems that produce results in your business and your life. • Stop fire-killing. Become a fire-control specialist! • Maximize profit, create client loyalty, and develop enthusiastic employees who respect you. • Identify insidious “errors of omission.” • Maximize your biological and mechanical “prime time” so that you are working at optimum efficiency. • Design the life you want—and then, in the real world, quickly create it! You can keep doing what you have always done, and continue getting mediocre, unsatisfactory results. Or you can find the peace and freedom you’ve always wanted by transforming your business or corporate department into a finely tuned machine that runs on autopilot!
Book Synopsis Practical Zendesk Administration by : Stafford Vaughan
Download or read book Practical Zendesk Administration written by Stafford Vaughan and published by "O'Reilly Media, Inc.". This book was released on 2012 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Book Synopsis Agile Data Warehouse Design by : Lawrence Corr
Download or read book Agile Data Warehouse Design written by Lawrence Corr and published by DecisionOne Consulting. This book was released on 2011-11 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile Data Warehouse Design is a step-by-step guide for capturing data warehousing/business intelligence (DW/BI) requirements and turning them into high performance dimensional models in the most direct way: by modelstorming (data modeling + brainstorming) with BI stakeholders. This book describes BEAM✲, an agile approach to dimensional modeling, for improving communication between data warehouse designers, BI stakeholders and the whole DW/BI development team. BEAM✲ provides tools and techniques that will encourage DW/BI designers and developers to move away from their keyboards and entity relationship based tools and model interactively with their colleagues. The result is everyone thinks dimensionally from the outset! Developers understand how to efficiently implement dimensional modeling solutions. Business stakeholders feel ownership of the data warehouse they have created, and can already imagine how they will use it to answer their business questions. Within this book, you will learn: ✲ Agile dimensional modeling using Business Event Analysis & Modeling (BEAM✲) ✲ Modelstorming: data modeling that is quicker, more inclusive, more productive, and frankly more fun! ✲ Telling dimensional data stories using the 7Ws (who, what, when, where, how many, why and how) ✲ Modeling by example not abstraction; using data story themes, not crow's feet, to describe detail ✲ Storyboarding the data warehouse to discover conformed dimensions and plan iterative development ✲ Visual modeling: sketching timelines, charts and grids to model complex process measurement - simply ✲ Agile design documentation: enhancing star schemas with BEAM✲ dimensional shorthand notation ✲ Solving difficult DW/BI performance and usability problems with proven dimensional design patterns Lawrence Corr is a data warehouse designer and educator. As Principal of DecisionOne Consulting, he helps clients to review and simplify their data warehouse designs, and advises vendors on visual data modeling techniques. He regularly teaches agile dimensional modeling courses worldwide and has taught dimensional DW/BI skills to thousands of students. Jim Stagnitto is a data warehouse and master data management architect specializing in the healthcare, financial services, and information service industries. He is the founder of the data warehousing and data mining consulting firm Llumino.
Download or read book Designing Web APIs written by Brenda Jin and published by "O'Reilly Media, Inc.". This book was released on 2018-08-29 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a web API to provide services to application developers is one of the more satisfying endeavors that software engineers undertake. But building a popular API with a thriving developer ecosystem is also one of the most challenging. With this practical guide, developers, architects, and tech leads will learn how to navigate complex decisions for designing, scaling, marketing, and evolving interoperable APIs. Authors Brenda Jin, Saurabh Sahni, and Amir Shevat explain API design theory and provide hands-on exercises for building your web API and managing its operation in production. You’ll also learn how to build and maintain a following of app developers. This book includes expert advice, worksheets, checklists, and case studies from companies including Slack, Stripe, Facebook, Microsoft, Cloudinary, Oracle, and GitHub. Get an overview of request-response and event-driven API design paradigms Learn best practices for designing an API that meets the needs of your users Use a template to create an API design process Scale your web API to support a growing number of API calls and use cases Regularly adapt the API to reflect changes to your product or business Provide developer resources that include API documentation, samples, and tools
Book Synopsis The Chimera Vector (The Fifth Column #1) by : Nathan M. Farrugia
Download or read book The Chimera Vector (The Fifth Column #1) written by Nathan M. Farrugia and published by Anomaly Press. This book was released on 2017-06-28 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Damien and Jay don’t exist. Officially. Unofficially, they’re genetically engineered operatives with an impossible mission. One of their agency’s best operatives has gone rogue, and they’re sent to stop her. But when Damien and Jay start to experience alternate memories and missing gaps in time, they realize there’s more to this mission than they were supposed to know. And their hunt for the truth will take them to some dangerous places... If you love conspiracies and covert ops, this book is for you. What readers are saying: ★★★★★ "I COULDN’T PUT IT DOWN. Nathan Farrugia is in a class by himself. You can’t help but enjoy this adventure." ★★★★★ "What an amazing series. Plenty of action, thrills, gut-wrenching pace, cool weapons/gadgets and well written story." ★★★★★ "Can I give this book 10 stars? It kept me on the edge of my seat from the first page to the last!" ★★★★★ "The Fifth Column series is a tour de force. This amazing series deserves a 5 star review." ★★★★★ "Really humorous, lots of action and the characters are so much fun. Loved it. Fast-paced, entertaining read." ★★★★★ "I picked up a copy of The Chimera Vector thinking it would be a standard adventure novel. I was wrong. From the sands of the Middle East to the streets of New York, Nathan Farrugia has taken the techno-action/spy novel pioneered by David Morrell and given it steroids." ★★★★★ "Farrugia weaves an amazing tale of power, deceit and double crosses. Espionage at its finest, intrigue that will tighten your gut and light every nerve on fire, The Chimera Vector goes far beyond science fiction and becomes a fast-paced mystery-thriller that defies early detection of where we are headed." ★★★★★ "This is going down as one of the best series I've read. And that's saying something. Filled with intense action with enough sci-fi and thriller to make me grin like I found the girl of my dreams." ★★★★★ "Loved it. High paced action thriller it definitely is. You think you know where it is going then the plot twists again. It really kept me turning the pages to see what was going to happen next." ★★★★★ "An excellent fast paced series that merges science, science fiction and adventure in one well written read that will make it impossible to put down." ★★★★★ "Oh. Wow. What a book. I found The Chimera Vector to be well written, thoroughly entertaining, and at times unbearably suspenseful. I was literally holding my breath." ★★★★★ "All the action that I really enjoyed in the first one and hoped would continue... the sequel blew that out of the ballpark. Amazing book, even better than the first, if that's possible! Love all the characters.” ★★★★★ “Be warned! This series is totally addictive. Don’t start this unless you’re ready for a wild action-packed ride." About the author Nathan M. Farrugia is an Australian technothriller writer, and author of the USA Today bestselling Helix and Fifth Column series. Nathan is known for placing himself in dangerous situations, including climbing rooftops in Russia and being hunted by special forces trackers in the United States. He studies Systema, a little-known martial art and former secret of Russian special forces. Beyond his army training, Nathan has trained under USMC, SEAL team, Spetsnaz and Defence Intelligence instructors, and the wilderness and tracking skills of the Chiricahua Apache scouts and Australian Aboriginals. Nathan is currently in Malta, co-writing the sequel to the critically acclaimed video game Metro Exodus by 4A Games. Also by Nathan M. Farrugia: Helix #1: Helix Helix #2: Exile Helix #3: Interceptor Helix #4: Anomaly Helix #5: Inversion Helix #6: Exclave Helix #7: Purity Helix #8: Kill Switch Helix #9: Countervail ZERO The Chimera Vector The Seraphim Sequence The Phoenix Variant The Phoenix Ascent Keywords: technothriller, techno thriller, conspiracy, conspiracies, espionage, pulp, military, thriller, hard boiled, hero, intrigue, complete series, vigilante, noir, crime, series starter, action, fast paced, adventure, assassin, bargain, cheap, novella, genetic, genes, super soldiers, enhanced, special forces, operatives, operator, black ops, black operation, covert, secret agent, helix, fifth column, farrugia, jason bourne, bourne, altered carbon, matt reilly, matthew reilly, a g riddle, winter world, mark dawson, greig beck, splinter cell, net force, cyber storm, matthew mather, konkoly, cyberpunk, russian hackers, systema, jeremy robinson, michael grumley, russell blake, ramez naam, daniel suarez, ludlum, biopunk, superhero, hacking
Book Synopsis Enterprise Integration Patterns by : Gregor Hohpe
Download or read book Enterprise Integration Patterns written by Gregor Hohpe and published by Addison-Wesley. This book was released on 2012-03-09 with total page 741 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Integration Patterns provides an invaluable catalog of sixty-five patterns, with real-world solutions that demonstrate the formidable of messaging and help you to design effective messaging solutions for your enterprise. The authors also include examples covering a variety of different integration technologies, such as JMS, MSMQ, TIBCO ActiveEnterprise, Microsoft BizTalk, SOAP, and XSL. A case study describing a bond trading system illustrates the patterns in practice, and the book offers a look at emerging standards, as well as insights into what the future of enterprise integration might hold. This book provides a consistent vocabulary and visual notation framework to describe large-scale integration solutions across many technologies. It also explores in detail the advantages and limitations of asynchronous messaging architectures. The authors present practical advice on designing code that connects an application to a messaging system, and provide extensive information to help you determine when to send a message, how to route it to the proper destination, and how to monitor the health of a messaging system. If you want to know how to manage, monitor, and maintain a messaging system once it is in use, get this book.
Download or read book Learn to Program written by Chris Pine and published by Pragmatic Bookshelf. This book was released on 2021-06-17 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's easier to learn how to program a computer than it has ever been before. Now everyone can learn to write programs for themselves - no previous experience is necessary. Chris Pine takes a thorough, but lighthearted approach that teaches you the fundamentals of computer programming, with a minimum of fuss or bother. Whether you are interested in a new hobby or a new career, this book is your doorway into the world of programming. Computers are everywhere, and being able to program them is more important than it has ever been. But since most books on programming are written for other programmers, it can be hard to break in. At least it used to be. Chris Pine will teach you how to program. You'll learn to use your computer better, to get it to do what you want it to do. Starting with small, simple one-line programs to calculate your age in seconds, you'll see how to write interactive programs, to use APIs to fetch live data from the internet, to rename your photos from your digital camera, and more. You'll learn the same technology used to drive modern dynamic websites and large, professional applications. Whether you are looking for a fun new hobby or are interested in entering the tech world as a professional, this book gives you a solid foundation in programming. Chris teaches the basics, but also shows you how to think like a programmer. You'll learn through tons of examples, and through programming challenges throughout the book. When you finish, you'll know how and where to learn more - you'll be on your way. What You Need: All you need to learn how to program is a computer (Windows, macOS, or Linux) and an internet connection. Chris Pine will lead you through setting set up with the software you will need to start writing programs of your own.
Book Synopsis A Practical Guide to Information Architecture by : Donna Spencer
Download or read book A Practical Guide to Information Architecture written by Donna Spencer and published by . This book was released on 2010-12 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis App Design Apprentice (First Edition) by : raywenderlich Tutorial Team
Download or read book App Design Apprentice (First Edition) written by raywenderlich Tutorial Team and published by . This book was released on 2021-02-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn modern app design with Figma!App Design Apprentice guides you through designing modern mobile apps using fundamental design principles. If designing better UI and UX for mobile apps sounds difficult and time-consuming, don't worry, we've got you covered.Who This Book Is ForThis book is for intermediate iOS and Android developers who already know the basics of mobile app development but want to also learn how to design apps that look good.Topics Covered in App Design ApprenticeFigma: Learn the basics of a modern design tool.App Teardowns: Analyze and pick out the best parts of other well-designed apps.Wireframes: Explore what makes good app user flows.Reusable Components: Learn to create and use reusable components such as buttons and toolbars.Typography: Basics for communicating hierarchy, order, and emphasis.Color: How to create visual styles and palettes.Transitions and Animations: Create different transitions between screens to communicate relationships.Design Systems: Best practices for creating good app experience in each ecosystem.One thing you can count on: After reading this book, you'll have the knowledge needed to design modern mobile apps that are functional and look good.
Download or read book Sharepoint 2010 written by John Hales and published by . This book was released on 2011-05-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: SharePoint 2010 is among the many cutting-edge applications to be found within Microsoft's Office Suite software--our newest 3-panel guide will help you get the most out of this handy tool. The fluff-free content includes important definitions, tips, and step-by-step instructions on how to perform each key function within SharePoint; full-color screen shots are also provided for ease of use.
