Your Customer Compass

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Your Customer Compass

Author : Daniel Mueller
Publisher : Solidleaders
ISBN 13 : 9781735234021
Total Pages : 132 pages
Book Rating : 4.2/5 (34 download)

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Book Synopsis Your Customer Compass by : Daniel Mueller

Download or read book Your Customer Compass written by Daniel Mueller and published by Solidleaders. This book was released on 2021-01-25 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: How well do you know your customers? The better you know them, the more likely you will have great success in making them happy. Happy customers usually mean thriving businesses. And thriving business usually means prosperity for all. So, customer satisfaction is often the key to a more prosperous future for you personally and professionally. But what if you have a misconception of who your customers are and what they want. Will that have a negative impact on you? Most assuredly. In Your Customer Compass, you will get to explore key questions including:-Who is my customer?-What do they want?-How can I best make them happy?-What is in it for me?

Lead With Your Customer, 2nd Edition

Author : Mark David Jones
Publisher : Association for Talent Development
ISBN 13 : 1947308858
Total Pages : 273 pages
Book Rating : 4.9/5 (473 download)

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Book Synopsis Lead With Your Customer, 2nd Edition by : Mark David Jones

Download or read book Lead With Your Customer, 2nd Edition written by Mark David Jones and published by Association for Talent Development. This book was released on 2019-02-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

Compass: Your Guide for Leadership Development and Coaching

Author : Peter Scisco
Publisher : Center for Creative Leadership
ISBN 13 : 1604916540
Total Pages : 33 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis Compass: Your Guide for Leadership Development and Coaching by : Peter Scisco

Download or read book Compass: Your Guide for Leadership Development and Coaching written by Peter Scisco and published by Center for Creative Leadership. This book was released on 2017-07-19 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for leaders and managers looking to develop themselves and others. It is for training & development professionals, inside or working as independent consultants, who can use the book as a coaching tool, a blueprint for leader development plans, and in other ways .For leaders concerned with their development, dedicated to developing their people for more responsibilities, and committed to organizational sustainability, this book will help in those efforts.

The Compass

Author : Tammy Kling
Publisher : Caroll & Graf Publishers
ISBN 13 : 1593156111
Total Pages : 226 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis The Compass by : Tammy Kling

Download or read book The Compass written by Tammy Kling and published by Caroll & Graf Publishers. This book was released on 2010-04-13 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Compass is a life transformation novel that will guide you on a journey of self-discovery. At the core of The Compass are specific lessons about belief systems and understanding who you really are in order to live out your destiny. Jonathan, the main character, escapes his suburban life after a tragedy that alters his plans for the future. Paralyzed by grief, he decides to journey across the globe in an effort to realign his inner compass. He sets off with just a backpack, leaving behind his career, friends, family, and home. His travels begin in the dessert of Nevada, continue on to the pristine mountains of the Adirondacks, and then to a medieval village in Romania. At each destination, Jonathan encounters a pivotal person who offers a major life lesson, and he begins to realize that each individual was placed on his path for a reason. The Compass is a metaphor for the journey of our lives. In the tradition of the The Alchemist, The Compass provides readers with specific life lessons about authenticity, self-empowerment, and belief in their dreams. As humans we are all connected—by love, pain, and sometimes even by tragedies or events we cannot control. Each one of us travels a unique path, yet we are linked by experiences and emotions. In this connectedness, there is life.

The Customer Care Compass

Author : Catherine G Dion
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.8/5 (668 download)

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Book Synopsis The Customer Care Compass by : Catherine G Dion

Download or read book The Customer Care Compass written by Catherine G Dion and published by Independently Published. This book was released on 2023-11-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: EXPLORE THE REAL-WORLD CASE STUDIES AND DISCOVER THE KEYS TO EXCEPTIONAL CUSTOMER RELATIONS In the competitive landscape of modern business, the path to success begins with mastering the art of customer care. Renowned author Catherine Disney, a recognized authority in the field, presents "The Customer Care Compass" - an indispensable guide to navigating the intricate world of customer relations. With Catherine G. Dion as your expert guide, you'll embark on a captivating journey that unravels the mysteries of exceptional customer care. This book is your essential toolkit for building strong, lasting relationships with your customers, ensuring they become not just loyal patrons but enthusiastic advocates for your brand. "The Customer Care Compass" stressed the core principles that underpin remarkable customer relations. Catherine Dion emphasizes the significance of effective communication, personalization, and the integration of customer feedback. Her insights are brought to life through real-world success stories and practical examples, offering a clear roadmap for creating extraordinary customer experiences. This comprehensive guide also explores the pivotal role of technology in contemporary customer care. Catherine G. Dion illuminates how emerging technologies are reshaping the way businesses connect with their customers. She demonstrates how to harness these innovations while preserving the essential human touch that defines exceptional customer care. In "The Customer Care Compass," she addresses the vital components of crisis management, international customer engagement, and corporate responsibility. Recognizing that the future of customer relations demands adaptability, cultural sensitivity, and a commitment to sustainability, she equips you with the knowledge and tools to navigate these complex terrains. One of the most valuable aspects of this book is the wealth of case studies within its pages. Catherine not only provides you with principles and strategies, but she also offers real-world examples of businesses that have excelled in customer relations. These case studies allow you to see these principles in action and learn from the successes and challenges of other organizations. This book is your companion in the ever-evolving world of customer relations. Whether you're an entrepreneur aiming to build a devoted customer base or an established business looking to enhance customer loyalty, Catherine Dion's expertise empowers you to navigate the intricate path of customer engagement. Get ready to chart a transformative course that will equip you with the skills and insights needed to build lasting connections with your customers. "The Customer Care Compass" isn't just a book; it's your guiding star to success in the realm of customer relations. Don't miss the opportunity to learn from one of the field's foremost authorities. Secure your copy of "The Customer Care Compass" and embark on a journey towards mastery in customer care today.

The Compass and the Nail [Revised Hardcover Edition]

Author : Craig Wilson
Publisher :
ISBN 13 : 9781644282328
Total Pages : 280 pages
Book Rating : 4.2/5 (823 download)

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Book Synopsis The Compass and the Nail [Revised Hardcover Edition] by : Craig Wilson

Download or read book The Compass and the Nail [Revised Hardcover Edition] written by Craig Wilson and published by . This book was released on 2021-07-13 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 800-CEO-READS Best Marketing Book of 2015 Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret? The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior. Wilson's narrative is one of cultural empathy and thought disruption critical to the new global economy. It is a practical model that defines how companies, governments, and institutions relate to their end users. By illuminating the phenomenon of "following," and how it can be methodically applied to a larger context, this book demonstrates how those relationships can be refashioned to optimize human interactive experience. It challenges us to use our economic powers for good to design the new Responsible Economy in an effort to save the planet. If companies realize consumers "don't buy what you do, they buy why you do it," Wilson shows us how.

The Influence of Values on Consumer Behaviour

Author : Erik Kostelijk
Publisher : Routledge
ISBN 13 : 1317197089
Total Pages : 241 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis The Influence of Values on Consumer Behaviour by : Erik Kostelijk

Download or read book The Influence of Values on Consumer Behaviour written by Erik Kostelijk and published by Routledge. This book was released on 2016-08-05 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Substantial progress has been made in the conceptualization of values within psychology. The importance of values is also acknowledged in marketing, and companies use values to describe the core associations of their brand. Yet despite this, the values concept has received limited attention in marketing theory. The Influence of Values on Consumer Behaviour aims to bridge the gap between the conceptual progress of values in psychology, and the current practice in marketing and branding literature. It proposes the ‘Value Compass’, a comprehensive value system that is cross-culturally applicable to consumer behaviour and brand choice. The values concept is used in psychology to identify the motivations underlying behaviour, a concept that marketers have borrowed to define brand values. This has led to conceptual confusion. Whereas in psychology the values system is perceived as an integrated structure, in marketing, values are treated as abstract motivations that give importance to the benefits of consumption. Attention in marketing has shifted away from brand values toward brand personality, a set of human characteristics associated with a brand. Despite its popularity, brand personality has limitations in explaining consumer behaviour, while the potential merits of a brand values concept have remained largely unexplored. The book presents a meaningful alternative to the brand personality concept and promotes the benefits of using the Value Compass for assessing the effects of brand values and personal values on consumer choice. As such, it will be essential reading for academics and postgraduate students in the fields of marketing, consumer psychology, branding, consumer choice behaviour and business studies.

The Intuitive Compass

Author : Francis Cholle
Publisher : John Wiley & Sons
ISBN 13 : 1118077547
Total Pages : 286 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Intuitive Compass by : Francis Cholle

Download or read book The Intuitive Compass written by Francis Cholle and published by John Wiley & Sons. This book was released on 2011-10-18 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dynamic new way to understand intuition, already implemented around the world at top companies and business schools Neuroscience shows that instinct has a leading role in complex decision-making, yet imaginative play is the most direct means of activating our creativity and problem-solving abilities. Based on over 20 years of Cholle's wide-ranging professional experience and insights, The Intuitive Compass offers a fascinating new approach to innovative problem-solving, decision-making, and sustainable value creation. Through a concept known as Intuitive Intelligence, Cholle shows how anyone can improve creative brainpower by harnessing the balance between reason and instinct. Explores the tension between linear efficiency and random play, and the synergy between reason and instinct Helps us realize our natural tendencies to think holistically, think paradoxically, notice the unusual, or lead by influence Shows these tenets in action through case studies of the luxury house Hermes, Paris; Google and its paradoxical work culture; Virgin America, and its ability to notice the unusual about what matters for consumers and exert leadership in its industry The Intuitive Compass shows how to thrive within chaos and offers actionable information for reinventing our path to sustainable success.

The Creative Compass

Author : Dan Millman
Publisher : H J Kramer
ISBN 13 : 1932073663
Total Pages : 282 pages
Book Rating : 4.9/5 (32 download)

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Book Synopsis The Creative Compass by : Dan Millman

Download or read book The Creative Compass written by Dan Millman and published by H J Kramer. This book was released on 2013-10-01 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide should give clear directions and then get out of your way. In this unique collaboration, bestselling author Dan Millman and his daughter Sierra Prasada help to orient you as you advance through five universal stages of creativity: Dream, Draft, Develop, Refine, and Share. Whether you’re seeking new goals, the discipline to reach them, a shield against self-doubt and inertia, or practical advice on sorting through feedback and connecting with readers — you’ll find a way forward in this fresh approach to writing and storytelling. Drawing on the coauthors’ personal stories about overcoming challenges, as well as sage advice from other writers, artists, and innovators, The Creative Compass will transform both the stories you tell and the stories you live.

The Compass Solution

Author : Tim Cole
Publisher : Tim Cole
ISBN 13 : 9780999057100
Total Pages : pages
Book Rating : 4.0/5 (571 download)

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Book Synopsis The Compass Solution by : Tim Cole

Download or read book The Compass Solution written by Tim Cole and published by Tim Cole. This book was released on 2017-09-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the definitive guide to winning your career and not just surviving it - an insider's perspective on what's most important in carving a path. The Compass Solution is the functional "how to" manual - written by a corporate veteran who found the markers and used them to build a career of significance.

Exceptional Service, Exceptional Profit

Author : Leonardo Inghilleri
Publisher : AMACOM
ISBN 13 : 0814415393
Total Pages : 190 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri

Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Service-oriented Architecture Compass

Author : Norbert Bieberstein
Publisher : FT Press
ISBN 13 : 0131870025
Total Pages : 274 pages
Book Rating : 4.1/5 (318 download)

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Book Synopsis Service-oriented Architecture Compass by : Norbert Bieberstein

Download or read book Service-oriented Architecture Compass written by Norbert Bieberstein and published by FT Press. This book was released on 2006 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a foundation for enterprise architects on the principles of service-oriented architecture, this text offers guidance on how to begin transitioning an IT infrastructure toward the SOA model, an operation tightly integrated into business processes and operations.

Lead with Your Customer

Author : Mark David Jones
Publisher : ASTD
ISBN 13 : 9781562867157
Total Pages : 0 pages
Book Rating : 4.8/5 (671 download)

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Book Synopsis Lead with Your Customer by : Mark David Jones

Download or read book Lead with Your Customer written by Mark David Jones and published by ASTD. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business.

Your Soul's Compass

Author : Joan Borysenko
Publisher : ReadHowYouWant.com
ISBN 13 : 1458744590
Total Pages : 422 pages
Book Rating : 4.4/5 (587 download)

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Book Synopsis Your Soul's Compass by : Joan Borysenko

Download or read book Your Soul's Compass written by Joan Borysenko and published by ReadHowYouWant.com. This book was released on 2009-11 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why are we here? Are we fulfilling life's purpose? What is evolutionary intelligence trying to express through us? In this time of global change and uncertainty, of spiritual indirection, people are asking these age-old questions with renewed curiosity. There's a thirst for meaning and purpose - a dawning realization that happiness isn't a commodity that can be bought with a gold card. Fulfillment and joy arise naturally from the capacity to be present to life as it's unfolding and to listen for - and discern - the best possibilities in any situation, which inform enlightened, compassionate action. Joan and Gordon's hope is that Your Soul's Compass will help you move beyond limited ways of knowing, and open up the vast evolutionary intelligence needed to make the leap toward fuller self-realization in your own life and in the world.

Compass

Author : Mathias Énard
Publisher : New Directions Publishing
ISBN 13 : 0811226638
Total Pages : 454 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Compass by : Mathias Énard

Download or read book Compass written by Mathias Énard and published by New Directions Publishing. This book was released on 2018-03-27 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2015 Prix Goncourt, an astounding novel that bridges Europe and the Islamic world Winner of the Prix Goncourt (France), the Leipzig Prize (Germany), Premio Von Rezzori (Italy), shortlisted for the 2017 International Man Booker Prize, shortlisted for the Dublin Literary Award As night falls over Vienna, Franz Ritter, an insomniac musicologist, takes to his sickbed with an unspecified illness and spends a restless night drifting between dreams and memories, revisiting the important chapters of his life: his ongoing fascination with the Middle East and his numerous travels to Istanbul, Aleppo, Damascus, and Tehran, as well as the various writers, artists, musicians, academics, orientalists, and explorers who populate this vast dreamscape. At the center of these memories is his elusive, unrequited love, Sarah, a fiercely intelligent French scholar caught in the intricate tension between Europe and the Middle East. With exhilarating prose and sweeping erudition, Mathias Énard pulls astonishing elements from disparate sources—nineteenth-century composers and esoteric orientalists, Balzac and Agatha Christie—and binds them together in a most magical way.

The Hidden Power of Your Customers

Author : Becky Carroll
Publisher : John Wiley & Sons
ISBN 13 : 1118095464
Total Pages : 232 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Hidden Power of Your Customers by : Becky Carroll

Download or read book The Hidden Power of Your Customers written by Becky Carroll and published by John Wiley & Sons. This book was released on 2011-06-28 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning strategies to keep your existing customers coming back A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset—and boost your business—by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers—their least expensive, most easily acquired sales—to slip away. Don't let this happen to you! Learn how to strengthen your business using social entrepreneur Becky Carroll's four keys to unleash The Hidden Power of Your Customers. This easy-to-read and practical guide features useful steps, inspirational stories, and real-world examples so you can create a customer strategy that keeps customers coming back (and telling their friends and colleagues). Reveals four keys to success: relevant marketing, orchestrated customer experience, customer-focused culture, and killer customer service Details a fundamental shift that needs to take place in how businesses treat their existing customers The author writes the blog "Customers Rock!" and is the Social Media Correspondent for NBC/7 San Diego

The Emotional Compass

Author : Ilse Sand
Publisher : Jessica Kingsley Publishers
ISBN 13 : 1784503924
Total Pages : 138 pages
Book Rating : 4.7/5 (845 download)

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Book Synopsis The Emotional Compass by : Ilse Sand

Download or read book The Emotional Compass written by Ilse Sand and published by Jessica Kingsley Publishers. This book was released on 2016-09-21 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Feelings are something we have, not something we are.' Revealing the complexity of emotions such as happiness, anger, fear, and jealousy, and how these are based on our perception of other people, Ilse Sand offers her professional wisdom on the psychology of feelings. Establishing that emotions are not always as appropriate as they first appear to be, the book encourages you to take a closer look at why you are feeling certain things, and how you can change how you feel. Especially written for highly sensitive people, guidance is included on how to identify the vulnerable feelings that often underlie our more volatile emotional states, and practical activities are suggested to help to embrace or reject sadness, delay impulsive actions, and allow yourself to be happy. Drawing on real-life examples throughout, the book offers you the means to improve your understanding of not only your own emotions and emotional actions, but those of others. The book will be immensely useful not only to people who feel things strongly, but to those who have trouble understanding or interpreting emotions and how to respond to the feelings they provoke.