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Your Call Is Important To Us
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Book Synopsis Your Call Is Important To Us by : Laura Penny
Download or read book Your Call Is Important To Us written by Laura Penny and published by McClelland & Stewart. This book was released on 2009-03-13 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"
Book Synopsis Your Call Is Important To Us by : Adam Wasserman
Download or read book Your Call Is Important To Us written by Adam Wasserman and published by Lulu.com. This book was released on 2014-08-08 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome (back) to the Bunker, an orderly, underground utopia where everyone's needs have been satisfied. Barney Max is a trustworthy citizen with an impeccable record of achievement. But one daystretch on his way to Mars for an interplanetary conference, he finds himself added to the Thousand Most Wanted List. For no apparent reason at all. And he's allowed to walk free. Thus begins Barney Max's unexpected and entirely unwelcome journey. Deprived of his daily comforts, chased by a persistent headache (not to mention armed guardians from Defense, a secret society of vengeful cybots, and an angry mob of former employees), he is forced to confront a reality he has struggled his whole life to deny. The second in the Bunker series of sci-fi adventure novels, Your Call Is Important To Us can be read independently, although it is best enjoyed in the company of its predecessor, Thank You For Your Cooperation.
Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin
Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2010-08-17 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Book Synopsis Your Call Is Very Important to Us by : Richard Hardack
Download or read book Your Call Is Very Important to Us written by Richard Hardack and published by Rowman & Littlefield. This book was released on 2023-05-15 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a unique exploration of how corporations appropriate the rights and identities of people, Richard Hardack unearths the unexpected consequences of corporate America’s quest to dominate every aspect of our culture. Not only do corporations govern our economy, but corporate personas define our identities and shape our relationships with people and the world around us. In a timely and wide-ranging study, Hardack recontextualizes the inordinate influence of corporations and corporate advertising as a legal, political, psychological, and sociological phenomenon. He connects a surprising array of topics, including advertising, pop culture, representations of nature, science fiction, legal history, the history of colonization and slavery, and the longing to transcend individuality, to show how the principles of corporate personhood—the idea that corporation are people—allow corporations to impersonate and displace actual people. Throughout, Hardack also provides a novel reassessment of the pernicious role and effect of advertising in our daily lives. The book makes accessible a complex topic and integrates many pressing issues in the U.S., including the privatization of the public sphere; the escalating polarization of wealth and rights; unchecked corporate power, influence and monopoly; and the descent of political debate and policy into the language of advertising, branding, and entertainment. Hardack treats the assumptions that foster corporate personhood as both cause and effect, driver and symptom, of a series of transformations in U.S. society. Awakened to this foundational way corporations infiltrate most human activities and interactions, readers can better understand and safeguard themselves against systemic changes to the American economy, culture, and politics.
Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin
Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2009-03-24 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Book Synopsis 50 People Who Messed up the World by : Alexander Parker
Download or read book 50 People Who Messed up the World written by Alexander Parker and published by Robinson. This book was released on 2017-11-09 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who would top your list of the fifty people who have done the most to make the modern world a worse place? 'I can't imagine how they whittled it down to just 50 people' - comedian Nik Rabinowitz 'A fantastic thought-provoking book that renews my appreciation for history. It reminds us how we got here and how we can avoid things getting worse' Mandla Shongwe, SAFM Lifestyle 'A fascinating, terrific read' Gareth Cliff, CliffCentral From despotic mass-murderers to sports cheats, and from corrupt politicians to truly dreadful celebrities, who has had the most damaging -- or vexatious -- impact in their particular sphere of modern life? This line-up of the very worst of the twentieth century and beyond includes the obvious candidates: those who have caused extraordinary damage through their murderous paranoia, brutal avarice, or demented self-regard -- Stalin, King Leopold, Idi Amin and the like. But murderous dictators aside, there are plenty of others who deserve recognition for their role in making the world a significantly more dangerous or, at the very least, more annoying place: terrorist Carlos the Jackal; Robert Oppenheimer, the man who gave the world the atomic bomb; notorious sports cheat Lance Armstrong; and the one and only President Donald Trump, who has of course succeeded in making the world both more annoying and more dangerous. This perfectly focused spotlight on infamy is illustrated throughout by award-winning political cartoonist Zapiro.
Book Synopsis Miles of Memories by : Brenda Starks Miles
Download or read book Miles of Memories written by Brenda Starks Miles and published by Dorrance Publishing. This book was released on 2012-11 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Poems, Prn written by Larry Troxel and published by AuthorHouse. This book was released on 2011-02 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Poems, prn (Latin: pro re nata) is a compilation of recent poems by Larry Troxel. He separated them into two groupings; the first consisting of poems that are more about the lighter and serious sides of life, and the sweet feelings and inspiration that evolve there from. From those selections his associate James Atkinson, an accomplished musician and composer, has created and recorded beautiful songs on a CD Music and Poetry From the Heart, with poems such as My Soul, The Flowers Say, Touchings, and Waves. The second group is poems that paint, in the brightest colors, his religiosity, principals of faith, devotion and church. It is his hope that some may find what he has written to be interesting, agreeable, and maybe even inspiring, prn.
Book Synopsis The Price Tag Is on You by : M.H. Stones
Download or read book The Price Tag Is on You written by M.H. Stones and published by Austin Macauley Publishers. This book was released on 2022-10-31 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: What price tag are you wearing? EDUCATION: Moulds us into human resources ECONOMIES: buy our time GOVERNMENTS: label us since birth MEDIA: sells our attention and emotions HEALTH: packages our bodies BELIEFS: manipulate our minds and souls TECHNOLOGY: turns us into semi-gods & semi-robots But behind each of these systems there is a secret. One that can help you work with them, change them and turn them to your and humanity’s advantage.
Book Synopsis Sounding Heaven and Earth by : Malcolm Guite
Download or read book Sounding Heaven and Earth written by Malcolm Guite and published by Canterbury Press. This book was released on 2023-11-30 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: The back page column of the Church Times, famously occupied for many years by Ronald Blythe, continues to be a breath of fresh air in the hands of poet and priest Malcolm Guite. His acute observations of the local, the everyday, moments of conversation and life’s simple pleasures are doorways into a bigger reality of a world suffused with the meaning and beauty that lies beneath surface appearances. His lucid, perceptive and imaginative musings follow a similar pattern to the sonnets for which he is so renowned. In his own words, he treats these 500 word essays ‘a little in the spirit of the sonnet, with a sense of development, of a ‘turn’ or volta part way through, and a sense that the end revisits and re-reads the opening’. These draw together everyday events and encounters, landscape, journeys, poetry, stories, memory and a sense of the sacred, and fuses them to create richly satisfying portraits of the familiar that at the same time opens the way to an enchanted world.
Book Synopsis Free Verse and Rhyme: A Poetry Collection by : K. A. Williams
Download or read book Free Verse and Rhyme: A Poetry Collection written by K. A. Williams and published by K. A. Williams. This book was released on with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book contains 40 poems - 19 free verse and 21 rhymes. Topics include nature, couples etc.
Book Synopsis Web. Write. Sell.: Write Ads, Headlines, and Calls to Action That People Can't Help But Click by : Chris Kennedy
Download or read book Web. Write. Sell.: Write Ads, Headlines, and Calls to Action That People Can't Help But Click written by Chris Kennedy and published by Questing Vole Press. This book was released on 2019-11-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This entirely practical guide teaches you how to write ad copy that conveys your brand and converts clicks into sales, traffic, and sign-ups, while avoiding flashy, artistic ads that have zero selling power. Copywriter Chris Kennedy explains the rules for writing ads, describes ways to hit your advertising goals consistently, and shows how to craft ad copy for websites and social media. Because different audiences are receptive to different kinds of ads, Chris shows how to change your message and tone based on your target audience and customer persona. He also walks you through some common dos and don'ts and explains how internet advertising differs from traditional marketing. - Understand your audience. - Convert clicks to sales. - Hit your advertising goals. - Grab the reader's attention. - Research SEO keywords. - Keep content relevant. - Funnel readers to a final call-to-action instruction. - Improve the chances of acquiring new customers in your ads. - Avoid clickbait and dying trends. - Recognize the importance of choosing grammar and syntax carefully. - Master business-to-business etiquette. - Use search operators to conduct marketing research efficiently. Contents 1. Web Ads 2. Web Headlines 3. Choosing the Perfect Word or Phrase 4. Marketing to Businesses 5. Advanced Google Searches
Book Synopsis Improving Your Bottom Line Through the Contact Center by : Robert Lamb
Download or read book Improving Your Bottom Line Through the Contact Center written by Robert Lamb and published by Lulu.com. This book was released on 2010-05-18 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended for non-technical business executives and professionals wishing to understand the relevance of customer contact to business profitability. The author intends to illustrate in common vernacular of how a service first, customer oriented approach to customer contact can positively affect your company’s bottom line. This book provides the conceptual basis and supporting logic for developing a business case for transforming and optimizing your contact center as a strategic initiative. The focus on the “so what†portion of the contact center discussion, and will stay away from the nuts and bolts detail of how to select or to implement the technology.
Book Synopsis Revolutionize Your Customer Experience by : Colin Shaw
Download or read book Revolutionize Your Customer Experience written by Colin Shaw and published by Springer. This book was released on 2004-09-22 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
Book Synopsis Literally, the Best Language Book Ever by : Paul Yeager
Download or read book Literally, the Best Language Book Ever written by Paul Yeager and published by Penguin. This book was released on 2008-05-06 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: By turns gleefully precise and happily contrarian, this is a highly opinionated guide to better communication. In Literally, the Best Language Book Ever, author Paul Yeager attacks with a linguistic scalpel the illogical expressions and misappropriated meanings that are so commonplace and annoying. Identifying hundreds of common language miscues, Yeager provides an astute look at the world of words and how we abuse them every day. For the grammar snobs looking for any port in a storm of subpar syntax, or the self-confessed rubes seeking a helping hand, this witty guide can transform even the least literate into the epitome of eloquence.
Book Synopsis Godot is a Woman by : Silent Faces Theatre
Download or read book Godot is a Woman written by Silent Faces Theatre and published by Renard Press Ltd. This book was released on 2022-12-13 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1953 a man wrote a play about waiting. In 1988 he sued five women for trying to perform it. It’s 2022 and we’re still waiting. Since Samuel Beckett’s ground-breaking Waiting for Godot first hit the stage in 1953, countless men across the world have donned the boots of Didi and Gogo and trodden the boards – but those boots can only be filled by men, and the bar against casting anyone else is upheld to this day, almost seventy years on. Hot on the heels of Ariana Grande’s insistence that ‘God is a Woman’, Silent Faces Theatre have decided they’re done waiting. Penned with their trademark playful, political style, Godot is a Woman is a tour de force that explores permission, the patriarchy and pop music.
Book Synopsis The Car Care World by : Larry DeHays
Download or read book The Car Care World written by Larry DeHays and published by AuthorHouse. This book was released on 2015-01-23 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all need mechanics, yet half of us dont trust them. The Car Care World is a collection of humorous factual auto advice columns. Easy reads, these pearls of wisdom are written in consumer-advocate style by an experienced mechanic. The sometimes contentious viewpoints of owners and mechanics are discussed with humor. Some of the reasons for the distrust are explored, and some solutions are offered. The reader will begin to understand whom to trust and when to trust them. This is not a book about how to fix your own car, although hundreds of repair tips are presented, along with solid advice about necessary and unnecessary repairs to todays cars. It is a series of stories that will enlighten you about getting a car fixed by professionals without being duped, whether you know cars or not.
