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Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith
Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Download or read book World Class IT written by Peter A. High and published by John Wiley & Sons. This book was released on 2009-10-27 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: World Class IT Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon. What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement. Principle 1: Recruit, train, and retain World Class IT people Principle 2: Build and maintain a robust IT infrastructure Principle 3: Manage projects and portfolios effectively Principle 4: Ensure partnerships within the IT department and with the business Principle 5: Develop a collaborative relationship with external partners The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.
Book Synopsis Implementing World Class IT Strategy by : Peter A. High
Download or read book Implementing World Class IT Strategy written by Peter A. High and published by John Wiley & Sons. This book was released on 2014-09-22 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The actionable guide for driving organizational innovation through better IT strategy With rare insight, expert technology strategist Peter High emphasizes the acute need for IT strategy to be developed not in a vacuum, but in concert with the broader organizational strategy. This approach focuses the development of technology tools and strategies in a way that is comprehensive in nature and designed with the concept of value in mind. The role of CIO is no longer "just" to manage IT strategy—instead, the successful executive will be firmly in tune with corporate strategy and a driver of a technology strategy that is woven into overall business objectives at the enterprise and business unit levels. High makes use of case examples from leading companies to illustrate the various ways that IT infrastructure strategy can be developed, not just to fall in line with business strategy, but to actually drive that strategy in a meaningful way. His ideas are designed to provide real, actionable steps for CIOs that both increase the executive's value to the organization and unite business and IT in a manner that produces highly-successful outcomes. Formulate clearer and better IT strategic plans Weave IT strategy into business strategy at the corporate and business unit levels Craft an infrastructure that aligns with C-suite strategy Close the gap that exists between IT leaders and business leaders While function, innovation, and design remain key elements to the development and management of IT infrastructure and operations, CIOs must now think beyond their primary purview and recognize the value their strategies and initiatives will create for the organization. With Implementing World Class IT Strategy, the roadmap to strategic IT excellence awaits.
Book Synopsis The Practical Guide to World-Class It Service Management by : Kevin J Smith
Download or read book The Practical Guide to World-Class It Service Management written by Kevin J Smith and published by Anima Group. This book was released on 2017-03-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Download or read book Computerworld written by and published by . This book was released on 2007-03-12 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Download or read book Computerworld written by and published by . This book was released on 2007-03-12 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Book Synopsis The IT Leadership Pyramid by : Jack Spain
Download or read book The IT Leadership Pyramid written by Jack Spain and published by Lulu.com. This book was released on with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book IT Savvy written by Peter Weill and published by Harvard Business Press. This book was released on 2009 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tired of spending money on IT without understanding your investment? Not getting the results you need in the time frame you expected? Here, the authors identify five imperatives that will help you drive value from IT, with detailed explanations on their implementation.
Book Synopsis Managing IT as a Business by : Mark D. Lutchen
Download or read book Managing IT as a Business written by Mark D. Lutchen and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Managing IT as a Business you'll get practical advice on how to unleash the full potential of this critical function so that companies can derive maximum benefit. It offers a proven plan for bridging the gap between CEOs and CIOs that has, until now, impeded their ability to work together in order to craft objectives, establish budget guidelines, and develop metrics for measuring IT value and success. In short, with this book as a guide, business leaders will learn how to manage IT as they would any other functional business unit.
Book Synopsis Strategic Market Relationships by : Bill Donaldson
Download or read book Strategic Market Relationships written by Bill Donaldson and published by John Wiley & Sons. This book was released on 2007-05-21 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Market Relationships, 2nd Edition develops the reader’s understanding of the nature, relevance and importance of creating and sustaining relationships as a strategic resource. It takes a managerial perspective to the study of relationships, from strategy to implementation. The first edition was the first text that comprehensively addressed relationships as a strategic issue, and considering relationships as strategic and as a basis for competition is central to this book. In a nutshell, strategic market relationships is the process of analyzing, formulating and implementing a relationship strategy for an organisation. The new edition is being totally restructured in the light of teaching experience with the book and new research since it was published. Most of the existing content will still be there but presented in a new logic. Continues to map relationships from strategy to implementation Text more clearly divided into strategy and implementation parts Continues to focus on close relationships and on the management of relationships Continues with introductory case illustration and end of chapter teaching cases with many new ones All chapter updated with new research since the last publication Revamped chapter on relationship planning including a stronger focus on strategic choice and relationship development New chapter on relationship types/archetypes to develop on the theme of classification and the management of specific relationships New chapter on organizing relationships New chapter on people and relationships E-relationship chapter integrated into chapter on communication and dialogue in a relationship New chapter on channel relationships Chapter on relationship performance restructured around costs and value. Ethics and researching relationships expanded in the conclusion chapter
Book Synopsis A STUDY ON THE WORK RELATED STRESSORS OF EMPLOYEES OF BUSINESS PROCESS OUTSOURCING SERVICES IN TAMIL NADU by : Dr.V.Bastin Jerome
Download or read book A STUDY ON THE WORK RELATED STRESSORS OF EMPLOYEES OF BUSINESS PROCESS OUTSOURCING SERVICES IN TAMIL NADU written by Dr.V.Bastin Jerome and published by Lulu.com. This book was released on with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Global Information Technologies: Concepts, Methodologies, Tools, and Applications by : Tan, Felix B.
Download or read book Global Information Technologies: Concepts, Methodologies, Tools, and Applications written by Tan, Felix B. and published by IGI Global. This book was released on 2007-10-31 with total page 4194 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This collection compiles research in all areas of the global information domain. It examines culture in information systems, IT in developing countries, global e-business, and the worldwide information society, providing critical knowledge to fuel the future work of researchers, academicians and practitioners in fields such as information science, political science, international relations, sociology, and many more"--Provided by publisher.
Book Synopsis Handbook on Business Process Management 2 by : Jan vom Brocke
Download or read book Handbook on Business Process Management 2 written by Jan vom Brocke and published by Springer. This book was released on 2014-08-28 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.
Book Synopsis Building a World-Class Civil Service for Twenty-First Century India by : S.K. Das
Download or read book Building a World-Class Civil Service for Twenty-First Century India written by S.K. Das and published by Oxford University Press. This book was released on 2010-09-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, India is one of the leading players on the global stage. It is competing with other countries not just in the marketplace but also in respect of its governance structures. This book underscores the need for creating a modern civil service, which epitomizes best practices overseas and in the private sector, and exemplifies contemporary management philosophy, and techniques. Using a comparative approach, S.K. Das identifies a range of initiatives that will serve to transform the civil service into a world-class organization, compatible with strategic, economic, and technological requirements of the twenty-first century. Based on the reform experiences of Australia, New Zealand, Sweden, and the UK, these initiatives have been carefully modulated to suit India's requirements. Underlining the challenges involved in reforming the bureaucracy, the author also discusses the legislative, administrative, and procedural changes necessary to build a high-performing civil service.
Book Synopsis International Business by : Gupta C.B.
Download or read book International Business written by Gupta C.B. and published by S. Chand Publishing. This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: International Business
Book Synopsis Value-Driven IT Management by : Iain Aitken
Download or read book Value-Driven IT Management written by Iain Aitken and published by Routledge. This book was released on 2012-08-06 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Value-Driven IT Management explains how huge sums are wasted by companies (and governments) on poorly aligned, poorly justified and poorly managed IT projects based on 'wishful thinking' cost and benefit assumptions and that even 'successful' projects rarely seem to realise the benefits promised. The author contends that the root cause of the disappointment and disillusion often found in senior management with the value extracted from its IT investments is a complacent corporate culture that can actually foster uncommercial behaviours in both users and internal suppliers of IT solutions. The author sets out a detailed, pragmatic framework for commercialising the internal IT Function and measuring its value to the business. This is not to be achieved by deploying conventional IT best practices or by making the IT Function look like an external service provider. Instead the author proposes that the IT Function should transform its value to the business by embracing a small set of best value practices that will engender more commercial behaviours in both IT staff and users and will focus the IT Function's energies on delivering successful business outcomes that will win the respect of senior management.
Book Synopsis Building & Managing a World Class IT Help Desk by : Bob Wooten
Download or read book Building & Managing a World Class IT Help Desk written by Bob Wooten and published by McGraw-Hill/Osborne Media. This book was released on 2001 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
