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Winning With The Customer From Hell
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Book Synopsis Winning with the Customer from Hell by : Shaun Belding
Download or read book Winning with the Customer from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
Book Synopsis Winning with the Employee from Hell by : Shaun Belding
Download or read book Winning with the Employee from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types--from those who just can't seem to get the job done to negative, whiny, and uncooperative ones. Employers learn the importance of setting goals, observing and assessing performance, and responding with motivating and nonnegotiable performance standards.
Download or read book Retail Hell written by Freeman Hall and published by Simon and Schuster. This book was released on 2010-09-18 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found. "Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag." It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com! This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell. From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.
Book Synopsis Dealing with the Customer from Hell by : Shaun Belding
Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.
Book Synopsis "A Problem from Hell" by : Samantha Power
Download or read book "A Problem from Hell" written by Samantha Power and published by Basic Books. This book was released on 2013-05-14 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: From former UN Ambassador and author of the New York Times bestseller The Education of an Idealist Samantha Power, the Pulitzer Prize-winning book on America's repeated failure to stop genocides around the world In her prizewinning examination of the last century of American history, Samantha Power asks the haunting question: Why do American leaders who vow "never again" repeatedly fail to stop genocide? Power, a professor at the Harvard Kennedy School and the former US Ambassador to the United Nations, draws upon exclusive interviews with Washington's top policymakers, thousands of declassified documents, and her own reporting from modern killing fields to provide the answer. "A Problem from Hell" shows how decent Americans inside and outside government refused to get involved despite chilling warnings, and tells the stories of the courageous Americans who risked their careers and lives in an effort to get the United States to act. A modern classic and "an angry, brilliant, fiercely useful, absolutely essential book" (New Republic), "A Problem from Hell" has forever reshaped debates about American foreign policy. Winner of the Pulitzer Prize Winner of the Robert F. Kennedy Book Award Winner of the National Book Critics Circle Award Winner of the J. Anthony Lukas Book Prize Winner of the Anisfield-Wolf Book Award Winner of the Raphael Lemkin Award
Download or read book Win at Work written by Shaun Belding and published by Kogan Page Publishers. This book was released on 2010-05-03 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour. Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.
Book Synopsis Dealing with the Boss from Hell by : Shaun Belding
Download or read book Dealing with the Boss from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Dealing With The Boss From Hell' is a survival guide, with real-life strategies, for dealing with a difficult person in charge, including advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly.
Download or read book Loyal for Life written by John Tschohl and published by Best Sellers Publishing. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practice of service recovery in solving customer problems or complaints.
Book Synopsis Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption by : Dr. RICHA SHARMA
Download or read book Remarkable Retail How to Win & Keep Customers in the Age of Digital Disruption written by Dr. RICHA SHARMA and published by kitab writing publication. This book was released on 2024-05-28 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s dynamic retail landscape, managing customer expectations through data analytics to influence in-store experiences is crucial for fostering customer loyalty. This comprehensive book covers new-age topics such as green retailing, multi-channel retailing, religion-based retailing, and data analytics in retail. Additionally, it explores the retailing needs of different generational cohorts. Whether you’re a retail professional or a student, this book provides valuable insights into the evolving world of retail marketing management.
Book Synopsis Winning with the Caller from Hell by : Shaun Belding
Download or read book Winning with the Caller from Hell written by Shaun Belding and published by ECW Press. This book was released on 2006-05-28 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.
Download or read book Hell of a Book written by Jason Mott and published by Penguin. This book was released on 2022-06-28 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***2021 NATIONAL BOOK AWARD WINNER*** ***THE NATIONAL BESTSELLER*** Winner of the 2021 Sir Walter Raleigh Award for Fiction, Joyce Carol Oates Literary Prize Finalist, 2022 Chautauqua Prize Finalist, Willie Morris Award for Southern Writing Shortlist, 2021 Aspen Words Literary Prize Shortlist, 2022 Maya Angelou Book Award Shortlist, 2022 Carnegie Medal Longlist A Read With Jenna Today Show Book Club Pick! An Ebony Magazine Publishing Book Club Pick! One of Washington Post's 50 Notable Works of Fiction | One of Philadelphia Inquirer's Best Books of 2021 | One of Shelf Awareness's Top Ten Fiction Titles of the Year | One of TIME Magazine’s 100 Must-Read Books | One of NPR.org's "Books We Love" | EW’s "Guide to the Biggest and Buzziest Books of 2021" | One of the New York Public Library's Best Books for Adults | San Diego Union Tribune—My Favorite Things from 2021 | Writer's Bone's Best Books of 2021 | Atlanta Journal Constitution—Top 10 Southern Books of the Year | One of the Guardian's (UK) Best Ten 21st Century Comic Novels | One of Entertainment Weekly's 15 Books You Need to Read This June | On Entertainment Weekly's "Must List" | One of the New York Post's Best Summer Reading books | One of GMA's 27 Books for June | One of USA Today's 5 Books Not to Miss | One of Fortune's 21 Most Anticipated Books Coming Out in the Second Half of 2021 | One of The Root's PageTurners: It’s Getting Hot in Here | One of Real Simple's Best New Books to Read in 2021 An astounding work of fiction from New York Times bestselling author Jason Mott, always deeply honest, at times electrically funny, that goes to the heart of racism, police violence, and the hidden costs exacted upon Black Americans and America as a whole In Jason Mott’s Hell of a Book, a Black author sets out on a cross-country publicity tour to promote his bestselling novel. That storyline drives Hell of a Book and is the scaffolding of something much larger and more urgent: Mott’s novel also tells the story of Soot, a young Black boy living in a rural town in the recent past, and The Kid, a possibly imaginary child who appears to the author on his tour. As these characters’ stories build and converge, they astonish. For while this heartbreaking and magical book entertains and is at once about family, love of parents and children, art and money, it’s also about the nation’s reckoning with a tragic police shooting playing over and over again on the news. And with what it can mean to be Black in America. Who has been killed? Who is The Kid? Will the author finish his book tour, and what kind of world will he leave behind? Unforgettably told, with characters who burn into your mind and an electrifying plot ideal for book club discussion, Hell of a Book is the novel Mott has been writing in his head for the last ten years. And in its final twists, it truly becomes its title.
Book Synopsis The Huge Book of Hell by : Matt Groening
Download or read book The Huge Book of Hell written by Matt Groening and published by HarperCollins (UK). This book was released on 2005-03-07 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: A second bumper collection of the classic Life in Hell cartoon strips from the 80s and 90s which were the basis for The Simpsons.
Book Synopsis Return to the Big Fancy by : Freeman Hall
Download or read book Return to the Big Fancy written by Freeman Hall and published by Simon and Schuster. This book was released on 2012-09-18 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bigger, Fancier, and more cutthorat than ever! When Freeman Hall left The Big Fancy to pursue his screenwriting dreams, he thought the horrors of working in a handbag department were finally over. But instead of fame and fortune, he found himself stuck behind a wall of script-killing rewrites, unable to make a living. In Return to the Big Fancy, Freeman shares his wildly entertaining journey back through the fiery gates of Retail Hell. He thought he had seen it all in his day, but with the bar set higher than ever before, employees are now graciously bowing before Corporate as they climb over fellow salespeople, and even friends, to earn enough transactions and commissions to actually survive. As he learns more of the wretchedness that has befallen the sales floor, he realizes that The Big Fancy has its customers and its employees on a short leash. But leave it to Freeman and the threat of disappearing commissions to rally the retail slaves and show Corporate who's really in charge!
Book Synopsis Shaking the Gates of Hell by : John Archibald
Download or read book Shaking the Gates of Hell written by John Archibald and published by Knopf. This book was released on 2021-03-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: On growing up in the American South of the 1960s—an all-American white boy—son of a long line of Methodist preachers, in the midst of the civil rights revolution, and discovering the culpability of silence within the church. By the Pulitzer Prize-winning journalist and columnist for The Birmingham News. "My dad was a Methodist preacher and his dad was a Methodist preacher," writes John Archibald. "It goes all the way back on both sides of my family. When I am at my best, I think it comes from that sermon place." Everything Archibald knows and believes about life is "refracted through the stained glass of the Southern church. It had everything to do with people. And fairness. And compassion." In Shaking the Gates of Hell, Archibald asks: Can a good person remain silent in the face of discrimination and horror, and still be a good person? Archibald had seen his father, the Rev. Robert L. Archibald, Jr., the son and grandson of Methodist preachers, as a moral authority, a moderate and a moderating force during the racial turbulence of the '60s, a loving and dependable parent, a forgiving and attentive minister, a man many Alabamians came to see as a saint. But was that enough? Even though Archibald grew up in Alabama in the heart of the civil rights movement, he could recall few words about racial rights or wrongs from his father's pulpit at a time the South seethed, and this began to haunt him. In this moving and powerful book, Archibald writes of his complex search, and of the conspiracy of silence his father faced in the South, in the Methodist Church and in the greater Christian church. Those who spoke too loudly were punished, or banished, or worse. Archibald's father was warned to guard his words on issues of race to protect his family, and he did. He spoke to his flock in the safety of parable, and trusted in the goodness of others, even when they earned none of it, rising through the ranks of the Methodist Church, and teaching his family lessons in kindness and humanity, and devotion to nature and the Earth. Archibald writes of this difficult, at times uncomfortable, reckoning with his past in this unadorned, affecting book of growth and evolution.
Download or read book Gigs from Hell written by Sleazegrinder and published by Headpress. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Vadge Moore, drummer for the Dwarves From the darkest rat hole basements to flash arenas, here is a wild ride through Rock's worst moments. Rife with confessionals, Gigs from Hell strips the mythology and starry-eyed allure of life on the road to its barest essentials - puke, rip-offs, come-downs and the odd stab at glory. Collected and translated from drunken rock-speak by music writer Sleazegrinder, this book offers a rare glimpse at what it's really like to tour, record and survive in the cut-throat music industry. Illustrated.
Book Synopsis Eight Hundred Paces to Hell by : John Worth Lynn
Download or read book Eight Hundred Paces to Hell written by John Worth Lynn and published by Sergeant Kirkland's Press. This book was released on 1999 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dr. John W. Lynn's remarkable and thorough compilation and annotation brings to life the history, the horrors, and the dissolution of Andersonville Prison. Comprised primarily of hundreds of eye-witness accounts, this book emphasizes the struggles of those who survived their incarceration and of those who did not. Never before in Civil War literature has any book about Andersonville stressed the 'sickness' of this human stockyard from a medically-trained perspective. Union prisoners died in droves from neglect, malnutrition, disease, and pestilence, and other maladies described herein. Dr. Lynn portrays, in moving detail, the prisoners' perceptions of their 800 paces from the train depot to the gates of the prison as entering the depths of Hell. The lack of provisions, medical supplies, food and the werewithal to prepare it, had not only a horrible effect upon the inmates but it frustrated the efforts of some of the prison's officials as well. Told in first-hand accounts which are linked together thematically, and in chronological order, this painstakingly researched volume, complete with dramatic photographs, is a one-of-a-kind effort to document and to analyze the inception, duration, and closure of this Confederate-run prison.
Download or read book Reports from Hell written by Chas Smith and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of Welcome to Paradise, Now Go To Hell, a finalist for the PEN Center USA Award for Nonfiction and Cocaine + Surfing A gonzo ride through the Middle East as only Chas Smith, the award-winning author of Welcome to Paradise, Now Go to Hell and Cocaine + Surfing: A Sordid History of Surfing's Greatest Love Affair, could provide. Follow Smith and his misfit band of merrymakers as they search for the true origins of Al Qaeda and endeavor to ride the unsurfed waves of Yemen all while exploring the slim opportunities for fun in the margins of our global war on terror and at what cost--even if it means eventual kidnapping by Hezbollah.
