Why Should I Give A About Quality Understanding And Profiting From The Customer Led Quality Revolution

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Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution

Author : Dr. Ian Purdy
Publisher : Lulu.com
ISBN 13 : 148343138X
Total Pages : 211 pages
Book Rating : 4.4/5 (834 download)

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Book Synopsis Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution by : Dr. Ian Purdy

Download or read book Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution written by Dr. Ian Purdy and published by Lulu.com. This book was released on 2015-05-12 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers' experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone's business. Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.

Marketing of Services

Author : Dr. Atul S.Charde I Dr. Mukul A. Burghate I Kartik Uttarwar
Publisher : International Journal of Commerce and Management Studies (IJCAMS)
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.3/5 (534 download)

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Book Synopsis Marketing of Services by : Dr. Atul S.Charde I Dr. Mukul A. Burghate I Kartik Uttarwar

Download or read book Marketing of Services written by Dr. Atul S.Charde I Dr. Mukul A. Burghate I Kartik Uttarwar and published by International Journal of Commerce and Management Studies (IJCAMS). This book was released on with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services marketing is a form of marketing businesses that provide a service to their customers use to increase brand awareness and sales. Unlike product marketing, services marketing focuses on advertising intangible transactions that provide value to customers.The purpose of this study Material is to present an introduction to the subjects of ‘Marketing of Services’ for Management and Commerce students. The book contains the syllabus from basics of the subjects going into the intricacies of the subjects. All the concepts have been explained with relevant examples and diagrams to make it interesting for the readers.An attempt is made here by the authors to assist the students by way of providing Study Material as per the curriculum with non-commercial considerations. However, it is implicit that these are exam-oriented Study Material and students are advised to attend regular class room classes in the Institute and utilize reference books available in the library for In-depth knowledge.We owe to many websites and their free contents; we would like to specially acknowledge contents of website www.wikipedia.com and various authors whose writings formed the basis for this book. We acknowledge our thanks to them.At the end we would like to say that there is always a room for improvement in whatever we do. We would appreciate any suggestions regarding this study material from the readers so that the contents can be made more interesting and meaningful. Readers can email their queries and doubts to our authors on [email protected]. We shall be glad to help you immediately. Authors:Dr. Atul S. Charde I Dr. Mukul Burghate I Dr. Bharati Barapatre

Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference

Author : Victoria L. Crittenden
Publisher : Springer
ISBN 13 : 3319132482
Total Pages : 546 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference by : Victoria L. Crittenden

Download or read book Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference written by Victoria L. Crittenden and published by Springer. This book was released on 2015-03-13 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume includes the full proceedings from the 1992 Academy of Marketing Science (AMS) Annual Conference held in San Diego, California. The research and presentations offered in this volume cover many aspects of marketing science including marketing strategy, consumer behavior, international marketing, retailing, marketing education, among others. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Knowledge-Driven Profit Improvement

Author : Monte Lee Matthews
Publisher : CRC Press
ISBN 13 : 0429605684
Total Pages : 396 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Knowledge-Driven Profit Improvement by : Monte Lee Matthews

Download or read book Knowledge-Driven Profit Improvement written by Monte Lee Matthews and published by CRC Press. This book was released on 2019-07-23 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an innovative and radically logical way of thinking about organizational knowledge and competition that centers on discipline, integration and focus. By tapping into the previously unrealized strengths that lie in all companies, the author suggests that it is possible for companies to move beyond informational chaos to create focused and enticing new opportunities. The 12 step method presented in the first five chapters show you how to take information from feedback from assessments, surveys and audits, convert it into usable knowledge and get bottom line improvements. The strategy expands the plan-do-check-act (PDCA) model into a Plan-Do-Knowledge-Act (PDKA) process. The case studies provided reinforce the principles and the theory behind them. Significant challenges face any organization intent on becoming world-class by managing knowledge effectively. They can be classified into four types: making use of your information by integrating it, organizing the different forms of information into a manageable framework, focusing equal attention on your strengths and your weaknesses, developing decision-making criteria based on key company drivers. The12 steps outlined in Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDKAction Theory will show you how to make your company into a world-class organization. Features Assists companies in becoming more competitive Serves as a guide for companies to use when taking their feedback from assessments, surveys, and audits, then integrating the feedback, and prioritizing it so that financial and operational improvements can be made Allows companies to use the information they have been accruing for years Helps companies establish better business priorities for the purpose of better planning Demonstrates the significance of improvements made by using the information gained from assessments.

Making Quality Happen

Author : R.M. McNealy
Publisher : Springer Science & Business Media
ISBN 13 : 1461304458
Total Pages : 199 pages
Book Rating : 4.4/5 (613 download)

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Book Synopsis Making Quality Happen by : R.M. McNealy

Download or read book Making Quality Happen written by R.M. McNealy and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

From Patent to Profit

Author : Bob DeMatteis
Publisher : Square One Publishers, Inc.
ISBN 13 : 9780757001406
Total Pages : 432 pages
Book Rating : 4.0/5 (14 download)

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Book Synopsis From Patent to Profit by : Bob DeMatteis

Download or read book From Patent to Profit written by Bob DeMatteis and published by Square One Publishers, Inc.. This book was released on 2005 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having a novel idea and turning that idea into cash is not as simple as it sounds. To help innovative individuals learn to navigate around the many pitfalls of inventing, Bob DeMatteis has written From Patent to Profit, an up-to-date guide to all of the important steps involved in taking a product from the drawing board to market. Whether you are a professional inventor, a part-time dabbler, or just a clever daydreamer, From Patent to Profit can help make your dreams a reality.

CMA

Author :
Publisher :
ISBN 13 :
Total Pages : 790 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis CMA by :

Download or read book CMA written by and published by . This book was released on 1993 with total page 790 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Data Driven

Author : Thomas C. Redman
Publisher : Harvard Business Press
ISBN 13 : 1422163644
Total Pages : 257 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Data Driven by : Thomas C. Redman

Download or read book Data Driven written by Thomas C. Redman and published by Harvard Business Press. This book was released on 2008-09-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your company's data has the potential to add enormous value to every facet of the organization -- from marketing and new product development to strategy to financial management. Yet if your company is like most, it's not using its data to create strategic advantage. Data sits around unused -- or incorrect data fouls up operations and decision making. In Data Driven, Thomas Redman, the "Data Doc," shows how to leverage and deploy data to sharpen your company's competitive edge and enhance its profitability. The author reveals: · The special properties that make data such a powerful asset · The hidden costs of flawed, outdated, or otherwise poor-quality data · How to improve data quality for competitive advantage · Strategies for exploiting your data to make better business decisions · The many ways to bring data to market · Ideas for dealing with political struggles over data and concerns about privacy rights Your company's data is a key business asset, and you need to manage it aggressively and professionally. Whether you're a top executive, an aspiring leader, or a product-line manager, this eye-opening book provides the tools and thinking you need to do that.

Marketing Management: Text and Cases Indian Context

Author : Tapan K. Panda
Publisher : Excel Books India
ISBN 13 : 9788174465481
Total Pages : 780 pages
Book Rating : 4.4/5 (654 download)

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Book Synopsis Marketing Management: Text and Cases Indian Context by : Tapan K. Panda

Download or read book Marketing Management: Text and Cases Indian Context written by Tapan K. Panda and published by Excel Books India. This book was released on 2009 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Or Else

Author : Lloyd Dobyns
Publisher :
ISBN 13 : 9780395574393
Total Pages : 334 pages
Book Rating : 4.5/5 (743 download)

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Book Synopsis Quality Or Else by : Lloyd Dobyns

Download or read book Quality Or Else written by Lloyd Dobyns and published by . This book was released on 1991 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1980, an NBC documentary, "If Japan Can . . . Why Can't We?" introduced Dr. W. Edwards Deming to this country and launched the Quality Revolution in business. This straightforward account of the Total Quality movement is written by the team responsible for that groundbreaking report.

Escaping the Price-Driven Sale: How World Class Sellers Create Extraordinary Profit

Author : Tom Snyder
Publisher : McGraw Hill Professional
ISBN 13 : 0071545832
Total Pages : 235 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis Escaping the Price-Driven Sale: How World Class Sellers Create Extraordinary Profit by : Tom Snyder

Download or read book Escaping the Price-Driven Sale: How World Class Sellers Create Extraordinary Profit written by Tom Snyder and published by McGraw Hill Professional. This book was released on 2007-11-16 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creators of SPIN Selling®--a groundbreaking strategy for selling at a premium price every time. Do you frequently discount to win business? Do your customers ignore the differentiators you believe you bring to the marketplace? Does your brand seem to matter less to customers today? Great products, stellar service, and a strong brand are just prerequisites today. They no longer differentiate. If you don’t do something radically different soon, you will become unnecessary to customers. Integrating the most comprehensive research in the selling profession with years of realworld application by leading sales organizations, Huthwaite, Inc., creator of SPIN Selling®, brings you Escaping the Price-Driven Sale. This book builds on Huthwaite’s history of providing groundbreaking concepts with straightforward guidance for execution. Sellers who master requisite new skills can dominate their market and virtually eliminate their competition. Those who fail to make the adjustment are doomed to irrelevance. Escaping the Price-Driven Sale reveals how sellers can become differentiators themselves by providing insight that customers cannot find elsewhere. In this book you will discover: The tectonic shift in today’s market that has irrevocably changed the nature of consultative selling Four strategies for selling at a premium—even in a commoditized market How to create lasting behavior change, individually and organizationally, to succeed in today’s marketplace

Unconditional Quality

Author : Harvard Business Review
Publisher : Harvard Business Review Press
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Unconditional Quality by : Harvard Business Review

Download or read book Unconditional Quality written by Harvard Business Review and published by Harvard Business Review Press. This book was released on 1991 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Handbook of Food Preservation

Author : Mohammad Shafiur Rahman
Publisher : CRC Press
ISBN 13 : 0429531354
Total Pages : 1526 pages
Book Rating : 4.4/5 (295 download)

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Book Synopsis Handbook of Food Preservation by : Mohammad Shafiur Rahman

Download or read book Handbook of Food Preservation written by Mohammad Shafiur Rahman and published by CRC Press. This book was released on 2020-06-10 with total page 1526 pages. Available in PDF, EPUB and Kindle. Book excerpt: The processing of food is no longer simple or straightforward, but is now a highly inter-disciplinary science. A number of new techniques have developed to extend shelf-life, minimize risk, protect the environment, and improve functional, sensory, and nutritional properties. Since 1999 when the first edition of this book was published, it has facilitated readers’ understanding of the methods, technology, and science involved in the manipulation of conventional and newer sophisticated food preservation methods. The Third Edition of the Handbook of Food Preservation provides a basic background in postharvest technology for foods of plant and animal origin, presenting preservation technology of minimally processed foods and hurdle technology or combined methods of preservation. Each chapter compiles the mode of food preservation, basic terminologies, and sequential steps of treatments, including types of equipment required. In addition, chapters present how preservation method affects the products, reaction kinetics and selected prediction models related to food stability, what conditions need be applied for best quality and safety, and applications of these preservation methods in different food products. This book emphasizes practical, cost-effective, and safe strategies for implementing preservation techniques for wide varieties of food products. Features: Includes extensive overview on the postharvest handling and treatments for foods of plants and animal origin Describes comprehensive preservation methods using chemicals and microbes, such as fermentation, antimicrobials, antioxidants, pH-lowering, and nitrite Explains comprehensive preservation by controlling of water, structure and atmosphere, such as water activity, glass transition, state diagram, drying, smoking, edible coating, encapsulation and controlled release Describes preservation methods using conventional heat and other forms of energy, such as microwave, ultrasound, ohmic heating, light, irradiation, pulsed electric field, high pressure, and magnetic field Revised, updated, and expanded with 18 new chapters, the Handbook of Food Preservation, Third Edition, remains the definitive resource on food preservation and is useful for practicing industrial and academic food scientists, technologists, and engineers.

Quality is Everybody's Business

Author : Patrick L. Townsend
Publisher : Routledge
ISBN 13 : 1351420704
Total Pages : 396 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Quality is Everybody's Business by : Patrick L. Townsend

Download or read book Quality is Everybody's Business written by Patrick L. Townsend and published by Routledge. This book was released on 2019-01-15 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.

A Road Map for a Country-led Data Revolution

Author : PARIS21
Publisher : OECD Publishing
ISBN 13 : 9264234705
Total Pages : 52 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis A Road Map for a Country-led Data Revolution by : PARIS21

Download or read book A Road Map for a Country-led Data Revolution written by PARIS21 and published by OECD Publishing. This book was released on 2015-05-18 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Road Map for a Country-led Data Revolution was produced by the Informing a Data Revolution (IDR) project, launched by PARIS21 in 2014 and financed by a grant from the Bill & Melinda Gates Foundation. The project aims to help ensure the data revolution serves the post-2015 development agenda.

The Profit Zone

Author : Adrian J. Slywotzky
Publisher : Crown Currency
ISBN 13 : 0812933044
Total Pages : 354 pages
Book Rating : 4.8/5 (129 download)

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Book Synopsis The Profit Zone by : Adrian J. Slywotzky

Download or read book The Profit Zone written by Adrian J. Slywotzky and published by Crown Currency. This book was released on 2002-02-26 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book that answers the most fundamental question in business: Where Will I Make a Profit Tomorrow? Why do some companies create sustained, superior profits year after year? Why are they always far ahead of their competitors in discovering the ever-changing profit zones of their industry? Why do others languish as their traditional way of doing business turns into a no-profit zone? The Profit Zone provides the answers. It is a brilliant, original, and practical explanation of how and why high profit happens.

The Perception of Quality

Author : George N. Kenyon
Publisher : Springer
ISBN 13 : 1447166272
Total Pages : 269 pages
Book Rating : 4.4/5 (471 download)

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Book Synopsis The Perception of Quality by : George N. Kenyon

Download or read book The Perception of Quality written by George N. Kenyon and published by Springer. This book was released on 2014-11-25 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book. This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses.