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Warranty Chain Management
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Book Synopsis Warranty Chain Management by : Albert Liao
Download or read book Warranty Chain Management written by Albert Liao and published by Springer Nature. This book was released on 2022-06-29 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step. There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.
Book Synopsis How to Analyze and Negotiate Warranties for Goods and Services by : X. Paul Humbert
Download or read book How to Analyze and Negotiate Warranties for Goods and Services written by X. Paul Humbert and published by Createspace Independent Publishing Platform. This book was released on 2017-09-18 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will increase your commercial sophistication and better prepare you for analyzing and negotiating warranties. The book creates value by providing: (1) broadly applicable warranty principles; (2) real world examples in the form of actual litigated cases; (3) annotated sample warranty language; and, (4) a comprehensive warranty check list. As noted below, the book has been widely acclaimed by academics and practitioners alike. "A convenient reference tool for business, lay and legal professionals that provides quick insight into the many issues that surround warranties." - Glenn Clark, Esq. Managing Director, Riker Danzig, Esqs "This is a much needed book at the right time...I've recommended [Mr. Humbert's] books in the past to companies in a variety of industries with good results. I will add this one to my list of recommended resources!" - Michael J. Gravier, Ph.D., C.T.L., Associate Professor of Marketing and Global Supply Chain Management at Bryant University "Another excellent addition to Paul Humbert's expanding compendium of treatises describing, analyzing and offering insightful guidance." - Michael J. Beck, Managing Director, M.J. Beck Consulting, LLC "This book will increase your knowledge of warranties and their importance so that you avoid future headaches and supplier relationship problems, while saving you money." - David Dreyfus, Ph.D., Assistant Professor of Supply Chain Management, Department of Supply Chain Management, Rutgers University When a product disappoints or a service falls short, it is the purchasing and SCM professional who gets the call from the client asking about the warranty. If commercial success and professional self-preservation is an instinct you possess you will master the basic principles and legal tenets applicable to warranties. Use this book to learn about how to analyze, structure, negotiate and manage warranties, while avoiding the pitfalls. It is all well and good to divine brilliant supply-chain strategy with a carefully calculated P&L. however, poorly articulated contractual terms eat "strategy" and well-intentioned "plans" for breakfast. Strategy is nothing without planning, and planning is nothing without a well-written allocation of the parties' respective rights and responsibilities. Consider this: an architect can give you beautiful plans, but the contract with the contractor is what will define success or failure regarding schedule and budget. Strategy, sound planning, and careful contracting are the tripartite keys to success. Warranty rights and remedies are a big part of achieving that success. Without all three, you are sitting on a two-legged stool.
Book Synopsis A System Perspective on Warranty Problems Within a Supply Chain by : Wei Shen
Download or read book A System Perspective on Warranty Problems Within a Supply Chain written by Wei Shen and published by . This book was released on 2005 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warranty is important financially to American manufacturers, especially automotive companies. Carmakers and suppliers must work aggressively to improve their warranty management approach as warranty cost often equals or exceeds their investment in engineering. This thesis focuses on studying warranty management in a supply chain from a systems perspective. Warranty data in the automotive industry, focused upon a "Tier one" supplier, is analyzed to obtain general warranty trends and typical failure types. Following the data analysis and hypothesis formation, a sequential series of surveys and interviews within the supplier are conducted in attempt to determine the root causes of warranty failures. A major finding of the study is the lack of a cross-company and long-term approach for dealing with warranty. Other root causes (though not as deeply imbedded as that noted first) include the lack of design discipline, design knowledge, and resources in the product development process. In addition, unclear accountability, poor communication, and lack of a supplier management process delay the warranty resolution process. Furthermore, the culture and mindset in an organization is a critical element in effective warranty management. A reactive warranty firefighting mindset is inadequate to attack the significant warranty issues. Based upon solving the root causes found in the research, the thesis provides five specific recommendations. These recommendations appear likely to be useful to a wide variety of automotive companies as well as manufacturers in other industries.
Book Synopsis Warranty Fraud Management by : Matti Kurvinen
Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-06-13 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Book Synopsis Quality, Warranty and Preventive Maintenance by : Izzet Sahin
Download or read book Quality, Warranty and Preventive Maintenance written by Izzet Sahin and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality, Warranty and Preventive Maintenance examines the impact of product quality on warranty and maintenance costs and strategies, from the perspectives of both manufacturers and users. In addition, the theories of warranty and preventive maintenance are introduced and discussed. Common wisdom supports the notion that better product quality means lower warranty costs for the manufacturer, and lower maintenance costs for the users of a manufactured product. This proposition is examined in some detail on the basis of failure time models. The authors investigate what exactly better quality means in warranty and maintenance management, and how it impacts warranty policies and costs for the manufacturer, and replacement and maintenance strategies and costs for the users. In measuring quality improvement, the main concepts and tools used are those of stochastic ordering and mixture models. The theoretical base of the work is a time-varying failure-rectification process. This process includes, as special cases, replacement, minimal repair, and imperfect repair, as alternative rectification modes that may be available to the manufacturer or the user in warranty-servicing or maintaining a product. In addition to serving as a unifying base for the entire monograph, the use of this process enables one to investigate jointly optimal repair-effort/warranty-policy and repair-effort/maintenance-strategy configurations for repairable units. This book should be of interest to researchers in industry and academia, and to quality, warranty and maintenance professionals, specialists, and managers with a technical background. It is suitable as a textbook to support graduate-level seminar courses in OR/MS, IE and business administration curricula.
Book Synopsis Supply Chain Contracting, Channel Management and Extended Warranty Pricing by : Ruirui Li
Download or read book Supply Chain Contracting, Channel Management and Extended Warranty Pricing written by Ruirui Li and published by . This book was released on 2011 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Warranty Fraud Management by : Matti Kurvinen
Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Author :D. N. Prabhakar Murthy Publisher :Springer Science & Business Media ISBN 13 :1846282586 Total Pages :311 pages Book Rating :4.8/5 (462 download)
Book Synopsis Warranty Management and Product Manufacture by : D. N. Prabhakar Murthy
Download or read book Warranty Management and Product Manufacture written by D. N. Prabhakar Murthy and published by Springer Science & Business Media. This book was released on 2006-01-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.
Book Synopsis Warranty Fraud Management by : Matti Kurvinen
Download or read book Warranty Fraud Management written by Matti Kurvinen and published by . This book was released on 2016 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Warranty Fraud Management provides practical guidelines that help companies save money through reduction of fraudulent warranty claims and overbilling. For a typical manufacturing company the warranty cost varies between 1-4% of sales, so warranty cost as such is an important factor. For companies with outsourced warranty service we have seen fraudulent claims and overpayments extending to over 50% of the total warranty cost. Warranty Fraud Management will highlight the methods of fraud, ways to uncover issues and the importance of continuous improvement of the controls to keep up with the continuously evolving misbehavior. On the other hand, setting-up too rigid controls or warranty terms can impact customer satisfaction and increases overall cost in the warranty chain. The book will increase general awareness of warranty fraud -- how fraud is done, the impact of the problem, typical symptoms and process gaps we have seen in diverse companies. Additionally, it will provide a comprehensive framework for a solid warranty management capability -- there is no single silver bullet to tackle the problem but several areas need to be covered. The spectrum of warranty fraud is very wide, so the right type of actions also differs in different cases"--
Book Synopsis Ethics and Sustainability in Global Supply Chain Management by : Akkucuk, Ulas
Download or read book Ethics and Sustainability in Global Supply Chain Management written by Akkucuk, Ulas and published by IGI Global. This book was released on 2016-12-21 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Various industries in modern society can contribute to many different sustainable development initiatives. By implementing better processes for resource usage and its impacts, businesses can play a vital role in creating a cleaner environment. Ethics and Sustainability in Global Supply Chain Management is a comprehensive reference source for the latest scholarly material on organizational procedures and methods that ensure environmental sustainability, while maintaining effective production processes. Highlighting the most innovative topics and perspectives, such as life cycle costing, waste management, and business leadership, this book is ideally designed for professionals, academics, practitioners, graduate students, and researchers interested in developing green supply chain processes.
Author :Vicente González-Prida Díaz Publisher :Springer Science & Business Media ISBN 13 :3319037102 Total Pages :328 pages Book Rating :4.3/5 (19 download)
Book Synopsis After–sales Service of Engineering Industrial Assets by : Vicente González-Prida Díaz
Download or read book After–sales Service of Engineering Industrial Assets written by Vicente González-Prida Díaz and published by Springer Science & Business Media. This book was released on 2014-01-10 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
Book Synopsis Warranty and Preventive Maintenance for Remanufactured Products by : Ammar Y. Alqahtani
Download or read book Warranty and Preventive Maintenance for Remanufactured Products written by Ammar Y. Alqahtani and published by CRC Press. This book was released on 2018-12-12 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The exponential increase in the development of technology coupled with the customers’ immense desire to possess the newest technological products makes for truncated product lifespans, which instigates a substantial upsurge in their rate of disposal. Attempts have been made to establish specialized product recovery facilities with the intention of diminishing the volume of accumulated waste delivered to landfills using product recovery procedure such as remanufacturing. The economic benefits produced by remanufacturing also portray the role of product recovery in a more attractive light. The quality of a remanufactured product is uncertain for some consumers. Therefore, these consumers possess insecurities in deciding whether or not the remanufactured products will render the same expected performance. This ambiguity regarding a remanufactured product could possibly result in the consumer deciding against its purchase. With such consumer apprehension, remanufacturers often seek market mechanisms that provide reassurance as to the stable durability that these products still maintain. One strategy that the remanufacturers often use is the utilization of the premise of offering product warranties with preventive maintenance on their products. This book is concerned with the practice and theory of warranty management and preventive maintenance, particularly in relation to remanufactured products’ warranties. Models developed in this book can be used for making the right decisions in offering renewable, nonrenewable, one and two dimensional warranty policies, and for managerial decision in considering maintenance contracts or outsourcing maintenance for remanufactured components and products. Features Discusses a variety of warranty policies and preventive maintenance of remanufactured products (first book to do so) Presents mathematical models and applications for warranty policies using examples and simulation results Considers cost and optimization problems from the remanufacturer's and buyer's points of views Provides a foundation for academicians interested in building models in the area of warranty and preventive maintenance analysis of remanufactured products Offers the essential methodology needed by practitioners involved with warranty and preventive maintenance analysis, along with extensive references for further research
Book Synopsis Warranty Claims Reduction by : Ronald Blank
Download or read book Warranty Claims Reduction written by Ronald Blank and published by CRC Press. This book was released on 2014-06-25 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization. Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management. The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments. The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing. The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled—allowing you to achieve more cost reductions than are possible through conventional thinking.
Book Synopsis Supply Chain Management and Transport Logistics by : John Liu
Download or read book Supply Chain Management and Transport Logistics written by John Liu and published by Routledge. This book was released on 2011-09-08 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: The enterprise-focused framework of supply chain, which an overwhelming majority of books on supply chain management (SCM) have adopted, falls short in explaining recent developments in the real world, especially the so-called Wal-Mart model, in which a 'factory' is a virtual logistics network of multiple international manufacturing firms. The book fills the gap and examines supply chain and transport logistics. The book also includes the development of a unified methodological framework which underpins all the characteristics of the interrelationship between supply chain management and logistics. It covers many aspects of the important and innovative developments well. The book offers a unique coverage of integrated logistics of navigation, aviation and transportation. The book not only answers the urgent need for a book on supply chain management and transport logistics but also highlights the central role of supply chain logistics in the emerging fields of sustainable (green), humanitarian and maritime supply chains and the importantance of studying supply chain management together with transport logistics. It also explains the difference between supply chain logistics and manufacturing logistics. It is a useful reference for those in the industry as well as for those taking related courses.
Book Synopsis Cost Management by : Leslie G. Eldenburg
Download or read book Cost Management written by Leslie G. Eldenburg and published by John Wiley & Sons. This book was released on 2016-03-28 with total page 948 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cost Management: Measuring, Monitoring, and Motivating Performance, Third Canadian Edition was written to help students learn to appropriately apply cost accounting methods in a variety of organizational settings. To achieve this goal, students must also develop professional competencies, such as strategic/critical thinking, risk analysis, decision making, ethical reasoning and communication. This is in line with the CPA curriculum and the content of this edition and the problem materials is mapped to the CPA. Many students fail to recognize the assumptions, limitations, behavioural implications, and qualitative factors that influence managerial decision making. The textbook is written in an engaging step-by-step style that is accessible to students. The authors are proactive about addressing the challenges that instructors and students face in their teaching and learning endeavors. They utilize features such as realistic examples, real ethical dilemmas, self-study problems and unique problem material structured to encourage students to think about accounting problems and problem-solving more complexly.
Book Synopsis Warranty Management A Complete Guide - 2020 Edition by : Gerardus Blokdyk
Download or read book Warranty Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Supply Chain Coordination under Uncertainty by : Tsan-Ming Choi
Download or read book Supply Chain Coordination under Uncertainty written by Tsan-Ming Choi and published by Springer Science & Business Media. This book was released on 2011-08-14 with total page 651 pages. Available in PDF, EPUB and Kindle. Book excerpt: Channel coordination is a core subject of supply chain management. Over the past decade, much research effort has been devoted to exploring the detailed mechanisms for achieving supply chain coordination under uncertainty, generating many fruitful analytical and empirical results. Despite the abundance of research results, there is an absence of a comprehensive reference source that provides state-of-the-art findings on both theoretical and applied research on the subject. In addition, with the advance of knowledge and technologies, many new topics on supply chain coordination under uncertainty have appeared in recent years. This handbook extensively examines supply chain coordination challenges with a focal point on discovering innovative measures that can help tackle the existing and emerging challenges. The book is organized into five parts, which include chapters on innovative analytical models for coordination, channel power and bargaining, technological advancements and applications, empirical analysis, cases studies and review. This handbook provides new empirical and analytical results with precious insights, which will not only help supply chain agents to understand more about the latest measures for supply chain coordination under uncertainty, but also help practitioners and researchers to know how to improve supply chain performance based on innovative methods.
