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Virtual Reference Benchmarks
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Book Synopsis Virtual Reference Benchmarks by : Primary Research Group
Download or read book Virtual Reference Benchmarks written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2014 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 186-page study presents results of an exhaustive questionnaire about virtual reference services answered by more than 50 academic, public and special libraries covering issues such as budgets, software and services use, consortia membership, partnerships, library staff time consumed, number of reference questions answered, time taken to provide responses, and the tracking of reference answers and the development of a reference database. The study also looks at reference question & answer delivery vehicles such as web forms, instant messaging, email, phone, Facebook, Twitter, Skype and more. The report also looks at the various costs of virtual reference – telecommunications, manpower, technology and equipment and at how libraries are using and safeguarding their reference response databases.
Book Synopsis Corporate Library Benchmarks by : Primary Research Group
Download or read book Corporate Library Benchmarks written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2007 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report, our sixth survey of corporate libraries, presents a broad range of data, broken out by size and type of organization. Among the issues covered are: spending trends on books, magazines, journals, databases, CD-ROM, directories and other information vehicles, plans to augment or reduce the scope and size of the corporate library, hiring plans, salary spending and personnel use, librarian research priorities by type of subject matter, policies on information literacy and library education, library relations with management, budget trends, breakdown in spending by the library vs other corporate departments that procure information, librarian use of blogs and RSS feeds, level of discounts received from book jobbers, use of subscription agents and other issues of concern to corporate and other business librarians.
Book Synopsis The Virtual Reference Desk by : R. David Lankes
Download or read book The Virtual Reference Desk written by R. David Lankes and published by . This book was released on 2006 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The Virtual Reference Desk' is based on the peer-reviewed lead papers from the November 2004 virtual reference conference in Ohio. Divided into sections - management, evaluation and standards, technology, resources, research and policy - the book features chapters written by recognized leaders in the reference information field.
Book Synopsis Law Library Benchmarks by : Primary Research Group
Download or read book Law Library Benchmarks written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2008 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: . Data in the report is based on a survey of 55 North American law libraries drawn from law firm, private company, university, courthouse and government agency law libraries. Data is broken out by size and type of library for ease in benchmarking. The 120+ page report covers developments in staffing, salaries, budgets, materials spending, use of blogs & wikis, use of legal directories, the library role in knowledge management, records management and content management systems. Patron and librarian training, reimbursement for library-related education and other issues are also covered in this latest edition.
Book Synopsis Academic Library Statistics by : Association of Research Libraries
Download or read book Academic Library Statistics written by Association of Research Libraries and published by Association of Research Libr. This book was released on 1969 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Corporate Library Benchmarks, 2004-05 Edition by : Primary Research Group
Download or read book Corporate Library Benchmarks, 2004-05 Edition written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2004 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: This special report presents results from a survey of 50 corporate and other business libraries. Data is broken out by company sales volume and by type of industry, and the report presents a similar range of data for corporate libraries that Law Library Benchmarks presents for legal libraries. More than 200 detailed tables of data highlight developments in purchasing, digital licensing, use of ebooks and site licenses, policies in knowledge management and virtual library development, as well as spending on books, journals, databases, reference works, directories, cataloging systems, and other information vehicles.
Book Synopsis College Alumni Relations Benchmarks by :
Download or read book College Alumni Relations Benchmarks written by and published by Primary Research Group Inc. This book was released on 2007 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report gives critical data about the alumni relations efforts of North American colleges. In more than 115 pages and 400 tables present hard data on alumni affairs office budgets, marketing expenditures, use of print publications and the internet, directory building and fundraising activities, among other topics. The report, based on data from 60 colleges, gives the end user highly specific benchmarking data such as the percentage of alumni that participate in reunions, earning from insurance plans and credit cards offered to alumni, spending on promotional materials for alumni clubs, percentage of alumni for whom the college maintains a working email address, and hundreds of other useful benchmarks and datapoints. Useful benchmarks include alumin office staff size, staff time spent on specific tasks, impact of the internet on alumni communications, relations with the Office of Institutional Advancement, plans for the print directory and much much more. Data is broken out for public and private colleges and by size and type of college and by size of the overall alumni population.
Book Synopsis Virtual Reference Services by : Stacey Kimmel
Download or read book Virtual Reference Services written by Stacey Kimmel and published by CRC Press. This book was released on 2003-09-10 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Book Synopsis Benchmarking Library, Information and Education Services by : David Baker
Download or read book Benchmarking Library, Information and Education Services written by David Baker and published by Elsevier. This book was released on 2023-02-17 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements. The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness. Discusses qualitative benchmarking and it's core tenets Helps readers understand the experiences of others and compare their own experiences to learn and adapt practices Presents tactics readers can use to identify their organization’s professional identity, value and purpose Provides an idea of what the future state of library, education and public services will look like
Book Synopsis Conducting the Reference Interview, Third Edition by : Catherine Sheldrick Ross
Download or read book Conducting the Reference Interview, Third Edition written by Catherine Sheldrick Ross and published by American Library Association. This book was released on 2019-07-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Book Synopsis Digital Reference Services by : Linda S Katz
Download or read book Digital Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.
Book Synopsis Research Library International Benchmarks by :
Download or read book Research Library International Benchmarks written by and published by Primary Research Group Inc. This book was released on 2008 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of main findings -- List of tables -- Participants -- 1. Intro -- 2. Staff -- 3. Capital budget -- 4. Materials spending -- 5. Grants -- 6. Collection digitization -- 7. Personnel changes -- 8. Technology investment -- 9. Intra-library employee communications -- 10. Relations with consortiums -- 11. Workstations and information literacy -- 12. Relations with college or institutional subsidiaries in foreign countries -- 13. Open access and digital repositories -- 14. Books and journals.
Book Synopsis Virtual Reference Training by : Buff Hirko
Download or read book Virtual Reference Training written by Buff Hirko and published by American Library Association. This book was released on 2004-03-29 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Book Synopsis College Information Literacy Efforts Benchmarks by :
Download or read book College Information Literacy Efforts Benchmarks written by and published by Primary Research Group Inc. This book was released on 2008 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: College Information Literacy Efforts Benchmarks presents the results of an information literacy higher education benchmarking study. More than 110 colleges from the United States and Canada participated in the study; data is broken out by size and type of college, for public and private colleges, for US and Canadian colleges, and even by number of in-class instructional sessions given. Uniquely, this report also breaks out data separately at institutions at which librarians have faculty status, an at which they do not.
Book Synopsis Managing Reference Today by : Kay Ann Cassell
Download or read book Managing Reference Today written by Kay Ann Cassell and published by Rowman & Littlefield. This book was released on 2017-01-31 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.
Book Synopsis Current Practices and Future Plans of Public Library Webmasters by : Primary Research Group
Download or read book Current Practices and Future Plans of Public Library Webmasters written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2005 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new report from Primary Research Group is based on interviews with webmasters from the San Jose Public Library, the Salt Lake City Public Library, the Alexandria Library, the Los Angeles Public Library, the Charlotte-Mecklenburg County Public Library, the Houston Public Library, the Carnegie Library of Pittsburgh, the Colorado Virtual Library and the Boston Public Library. A free sample chapter is available for download. A few of the report?s conclusions are summarized below:CONTENT MANAGEMENTLibraries take widely varying approaches to the issue of how should control the website and who should be empowered to add content to the site. Some libraries prefer to centralize access in the hands of just a few librarians who act as gatekeepers to the website. Others prefer to empower as many librarians as possible to contribute to the site, and to oversee their own contributions to the site. To achieve this, some libraries have purchased off the shelf content management systems, while others have developed in-house content management systems that allow non-technical librarians to function independent of the need for technical help. THE IMPACT OF CASCADING STYLE SHEETS (CSS)Cascading style sheet, that allow librarians to edit entire sites, or subsets of site, with one click of the mouse, have become popular ways to introduce some uniformity and lower the labor demand of editing public library websites. Cascading style sheets are important because librarians are finding more and more reasons to add more and more content to their sites. Public library websites have often quickly become unwieldy monsters that voraciously eat up librarian time. Correcting and editing these beasts by hand is dangerous and cascading style sheets allow proper measured feeding without loss of limb. MOST POPULAR PAGESSome of the most popular pages on the public library websites surveyed were the events calendar, basic library info page, database gateways and children?s and teen pages.STAFFINGRelative to the importance of the library website to the overall success of the library, the size of most library web staffs, when such staffs exist, is quite small. Usually one to three individuals run the website, and they often have other responsibilities. The strategy that most have pursued to overcome their small staffs is to devolve responsibility for content to subject specialist librarians, and to empower them to be able to edit the portions of the website for which they are responsible. UNIQUE CONTENTMost librarians interviewed stressed the need to develop unique content that would draw traffic to the website. Among the type of content mentioned were: interactive storytelling and educational games, reading lists and contests, book reviews by librarians posted online, subject guides, and events calendars. CHILDREN?S & TEEN SERVICESOne of the most vibrant areas for website development has been services for children and teens. This age group grew up with access to the world wide web and it is truly the only generation for which web use and communication is as natural as turning on the television for most Americans. Libraries have responded with books clubs, personalized spaces, interactive stories and games, and other features aimed at this audience. Nonetheless, many libraries have just scraped the surface of their potential in this area. We like what the Charlotte-Mecklenburg County Public Library has done in this area, developing unique content, focused marketing and web teams to create a unique site for Charlotte area children. SPECIAL COLLECTIONSMany libraries have plans to digitize their special collections, or at the very least, to digitize finding aids for those collections and increase access to them through the library website. We expect that this will soon become a major area of public library investment and a challenge for website administrators who must devise access schemes to digitized resources.
Book Synopsis Creating the Digital Art Library by : Primary Research Group
Download or read book Creating the Digital Art Library written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2005 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: This special report looks at the efforts of ten leading art libraries and image collections to digitize their holdings. The study reports on the efforts of The National Gallery of Canada, Cornell University?s Knight Resource Center, the University of North Carolina, Chapel Hill; the Smithsonian Institution Libraries, The Illinois Institute of Technology, The National Archives and Records Administration, McGill University, Ohio State University, the Cleveland Museum of Art, and the joint effort of Harvard, Princeton, The University of California, San Diego, the University of Minnesota and others to develop a union catalog for cultural objects. Among the issues covered: cost of outsourcing, cost of in-house conversions, the future of 35 mm slides and related equipment, use of ARTstor and other commercial services, ease of interlibrary loan in images and the creation of a union catalog, prioritizing holdings for digitization, relationship of art libraries to departmental image collections, marketing image collections, range of end users of image collections, determining levels of access to the collection, digitization and distribution of backup materials on artists lives and times, equipment selection, copyright, and other issues in the creation and maintenance of digital art libraries.
