Value-Packed Booktalks

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1598847368
Total Pages : 282 pages
Book Rating : 4.5/5 (988 download)

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Book Synopsis Value-Packed Booktalks by : Lucy Schall

Download or read book Value-Packed Booktalks written by Lucy Schall and published by Bloomsbury Publishing USA. This book was released on 2011-04-07 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this guide, 100 recommended books and booktalks offer the perfect way to start value discussions with teens and teen/adult book groups. With its focus on current, popular titles, Value-Packed Booktalks: Genre Talks and More for Teen Readers is a flexible tool for all educators—from Young Adult (YA) librarians and readers' advisors at public libraries to school librarians and teachers. Booktalks are provided for young adult literature published between 2006 and 2010, organized by values addressed in specific genres. Examples of discussions show how these booktalks can help teens define what is personally important to them and why. Unique in that it ties current popular genres to values (courage with adventure titles, problem-solving with mystery/suspense), the book focuses on 100 recently published YA fiction and nonfiction titles, offering summaries, lists of themes, values statements, booktalks, and curriculum connections. It also cites passages appropriate for read-aloud booktalks, designates a general grade-range (middle, junior, or senior high school), notes gender appeal for the titles (male, female, or cross gender), and lists similar or related works, some published before 2006.

Teen Talkback with Interactive Booktalks!

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 241 pages
Book Rating : 4.2/5 (161 download)

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Book Synopsis Teen Talkback with Interactive Booktalks! by : Lucy Schall

Download or read book Teen Talkback with Interactive Booktalks! written by Lucy Schall and published by Bloomsbury Publishing USA. This book was released on 2013-05-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering the genres popular with today's teens—fiction and nonfiction, including poetry and graphic novels—this resource provides 110 great book choices for young adult reading, interactive booktalks, and individual writing activities. All educators and library professionals need practical resources with easily accessible information and activities that can be immediately applied. Teen Talkback with Interactive Booktalks! is such a resource, supplying ready-to-use, interactive booktalks and curriculum connections for more than 100 recently published young adult books. This unique book is an invaluable tool for motivating teens to read. It shows how to make booktalks interactive and get teens participating in the presentation, rather than passively listening. Book selections include titles published from 2008 to 2012 organized in seven categories: Issues, Contemporary, Adventure/Survival, Mystery/Suspense, Fantasy, Heritage, and Multiple Cultures. Complete bibliographical information for each selection is included along with a literary classification as well as an age/grade level and gender designation. The read-alouds passages include talkback questions to facilitate discussion, and related works are supplied as suggestions for additional reading choices.

The Book Woman of Troublesome Creek

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Author :
Publisher : Sourcebooks, Inc.
ISBN 13 : 1492671533
Total Pages : 306 pages
Book Rating : 4.4/5 (926 download)

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Book Synopsis The Book Woman of Troublesome Creek by : Kim Michele Richardson

Download or read book The Book Woman of Troublesome Creek written by Kim Michele Richardson and published by Sourcebooks, Inc.. This book was released on 2019-05-07 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: RECOMMENDED BY DOLLY PARTON IN PEOPLE MAGAZINE! A NEW YORK TIMES BESTSELLER A USA TODAY BESTSELLER A LOS ANGELES TIMES BESTSELLER The bestselling historical fiction novel from Kim Michele Richardson, this is a novel following Cussy Mary, a packhorse librarian and her quest to bring books to the Appalachian community she loves, perfect for readers of William Kent Kreuger and Lisa Wingate. The perfect addition to your next book club! The hardscrabble folks of Troublesome Creek have to scrap for everything—everything except books, that is. Thanks to Roosevelt's Kentucky Pack Horse Library Project, Troublesome's got its very own traveling librarian, Cussy Mary Carter. Cussy's not only a book woman, however, she's also the last of her kind, her skin a shade of blue unlike most anyone else. Not everyone is keen on Cussy's family or the Library Project, and a Blue is often blamed for any whiff of trouble. If Cussy wants to bring the joy of books to the hill folks, she's going to have to confront prejudice as old as the Appalachias and suspicion as deep as the holler. Inspired by the true blue-skinned people of Kentucky and the brave and dedicated Kentucky Pack Horse library service of the 1930s, The Book Woman of Troublesome Creek is a story of raw courage, fierce strength, and one woman's belief that books can carry us anywhere—even back home. Look for The Book Woman's Daughter, the new novel from Kim Michele Richardson, out now! Other Bestselling Historical Fiction from Sourcebooks Landmark: The Mystery of Mrs. Christie by Marie Benedict The Engineer's Wife by Tracey Enerson Wood Sold on a Monday by Kristina McMorris

Promoting Great Reads to Improve Teen Reading

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 203 pages
Book Rating : 4.2/5 (161 download)

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Book Synopsis Promoting Great Reads to Improve Teen Reading by : Lucy Schall

Download or read book Promoting Great Reads to Improve Teen Reading written by Lucy Schall and published by Bloomsbury Publishing USA. This book was released on 2015-02-12 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Support current educational initiatives with a ready-to-use tool that will help you with selection, motivation, and skill building relative to titles published within the last five years. New demands by Common Core and other national and state standards mean teachers and librarians need support in pairing high-interest content with skill building that speaks to those standards. This hands-on, research-based resource will help. Covering 100 titles, it guides you to topics, themes, values, and activities that meet national and state standards. The book's organization—by genres, topics, and themes—will enable librarians to serve customers with specific requests and help teachers build thematic units. Focusing on recent young adult fiction and nonfiction (2010–2014), the guide offers a succinct plot summary, links to popular themes and genres, indication of reading levels, and an engaging booktalk for each title. It also includes guidelines for further promoting each book and extending knowledge through discussion. The author, a former middle and high school teacher, demonstrates how you can foster close reading through paraphrasing, comparison, and response and explains how to strengthen critical thinking among teens. Lists of related titles and notes on gender appeal can be used for readers' advisory.

Teen Talkback with Interactive Booktalks!

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 : 161069290X
Total Pages : 326 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Teen Talkback with Interactive Booktalks! by : Lucy Schall

Download or read book Teen Talkback with Interactive Booktalks! written by Lucy Schall and published by Bloomsbury Publishing USA. This book was released on 2013-05-01 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering the genres popular with today's teens—fiction and nonfiction, including poetry and graphic novels—this resource provides 110 great book choices for young adult reading, interactive booktalks, and individual writing activities. All educators and library professionals need practical resources with easily accessible information and activities that can be immediately applied. Teen Talkback with Interactive Booktalks! is such a resource, supplying ready-to-use, interactive booktalks and curriculum connections for more than 100 recently published young adult books. This unique book is an invaluable tool for motivating teens to read. It shows how to make booktalks interactive and get teens participating in the presentation, rather than passively listening. Book selections include titles published from 2008 to 2012 organized in seven categories: Issues, Contemporary, Adventure/Survival, Mystery/Suspense, Fantasy, Heritage, and Multiple Cultures. Complete bibliographical information for each selection is included along with a literary classification as well as an age/grade level and gender designation. The read-alouds passages include talkback questions to facilitate discussion, and related works are supplied as suggestions for additional reading choices.

101 Great, Ready-to-Use Book Lists for Teens

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610691350
Total Pages : 281 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis 101 Great, Ready-to-Use Book Lists for Teens by : Nancy J. Keane

Download or read book 101 Great, Ready-to-Use Book Lists for Teens written by Nancy J. Keane and published by Bloomsbury Publishing USA. This book was released on 2012-03-14 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the author's work in The Big Book of Teen Reading Lists, this book provides 101 new and revised reading lists created in consultation with teachers and public librarians—an invaluable resource for any educator who plans activities for children that involve using literature. Nancy J. Keane is the author of the award-winning website Booktalks—Quick and Simple (nancykeane.com/booktalks), as well as the creator of the open collaboration wiki ATN Book Lists. With her latest book, 101 Great, Ready-to-Use Book Lists for Teens, she provides another indispensable resource for librarians and teachers. The lists in this book are the result of careful consultation with teachers and public librarians, and from discussions on professional email lists. These indispensable lists can be utilized in many ways—for example, as handouts to teachers as suggested reading, to create book displays, or as display posters in the library. This collection will facilitate the creation of valuable reading lists to support the extended reading demands of today's teens.

The Heart of the City

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Author :
Publisher :
ISBN 13 : 1610919491
Total Pages : 266 pages
Book Rating : 4.6/5 (19 download)

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Book Synopsis The Heart of the City by : Alexander Garvin

Download or read book The Heart of the City written by Alexander Garvin and published by . This book was released on 2019-05-07 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Downtowns are more than economic engines: they are repositories of knowledge and culture and generators of new ideas, technology, and ventures. They are the heart of the city that drives its future. If we are to have healthy downtowns, we need to understand what downtown is all about; how and why some American downtowns never stopped thriving (such as San Jose and Houston), some have been in decline for half a century (including Detroit and St. Louis), and still others are resurging after temporary decline (many, including Lower Manhattan and Los Angeles). The downtowns that are prospering are those that more easily adapt to changing needs and lifestyles. In The Heart of the City, distinguished urban planner Alexander Garvin shares lessons on how to plan for a mix of housing, businesses, and attractions; enhance the public realm; improve mobility; and successfully manage downtown services. Garvin opens the book with diagnoses of downtowns across the United States, including the people, businesses, institutions, and public agencies implementing changes. In a review of prescriptions and treatments for any downtown, Garvin shares brief accounts--of both successes and failures--of what individuals with very different objectives have done to change their downtowns. The final chapters look at what is possible for downtowns in the future, closing with suggested national, state, and local legislation to create standard downtown business improvement districts to better manage downtowns. This book will help public officials, civic organizations, downtown business property owners, and people who care about cities learn from successful recent actions in downtowns across the country, and expand opportunities facing their downtown. Garvin provides recommendations for continuing actions to help any downtown thrive, ensuring a prosperous and thrilling future for the 21st-century American city.

Promoting Great Reads to Improve Teen Reading

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440834938
Total Pages : 282 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Promoting Great Reads to Improve Teen Reading by : Lucy Schall

Download or read book Promoting Great Reads to Improve Teen Reading written by Lucy Schall and published by Bloomsbury Publishing USA. This book was released on 2015-02-12 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Support current educational initiatives with a ready-to-use tool that will help you with selection, motivation, and skill building relative to titles published within the last five years. New demands by Common Core and other national and state standards mean teachers and librarians need support in pairing high-interest content with skill building that speaks to those standards. This hands-on, research-based resource will help. Covering 100 titles, it guides you to topics, themes, values, and activities that meet national and state standards. The book's organization—by genres, topics, and themes—will enable librarians to serve customers with specific requests and help teachers build thematic units. Focusing on recent young adult fiction and nonfiction (2010–2014), the guide offers a succinct plot summary, links to popular themes and genres, indication of reading levels, and an engaging booktalk for each title. It also includes guidelines for further promoting each book and extending knowledge through discussion. The author, a former middle and high school teacher, demonstrates how you can foster close reading through paraphrasing, comparison, and response and explains how to strengthen critical thinking among teens. Lists of related titles and notes on gender appeal can be used for readers' advisory.

Talk Less, Say More

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470500867
Total Pages : 182 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Talk Less, Say More by : Connie Dieken

Download or read book Talk Less, Say More written by Connie Dieken and published by John Wiley & Sons. This book was released on 2009-09-28 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talk Less, Say More is a revolutionary guide to 21st century communication skills to help you be more influential and make things happen in our distracted, attention-deficit world. It's loaded with specific tips and takeaways to ensure that you're fully heard, clearly understood, and trigger positive responses in any business or social situation. It's the first book to deliver a proven method to master the core leadership skill of influence. Talk Less, Say More lays out a powerful 3-step method called Connect, Convey, Convince (R) and guides you in how to use these habits to be more influential. This succinct book solves your modern communication issues in today's demanding, distracted world at a time when interaction skills are plummeting. Communication is the single greatest challenge in business today. It takes just 3 habits to conquer it. Talk Less, Say More will help you achieve more with less. Less wordiness. Less tune-out. Less frustration. You'll gain more time. More positive outcomes. More rewarding relationships.

Hatchet

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Author :
Publisher : Puffin
ISBN 13 : 9780140327243
Total Pages : 195 pages
Book Rating : 4.3/5 (272 download)

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Book Synopsis Hatchet by : Gary Paulsen

Download or read book Hatchet written by Gary Paulsen and published by Puffin. This book was released on 1988 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: After a plane crash, thirteen-year-old Brian spends fifty-four days in the Canadian wilderness, learning to survive with only the aid of a hatchet given him by his mother, and learning also to survive his parents' divorce.

Confessions of a Sociopath

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Author :
Publisher : Crown
ISBN 13 : 0307956660
Total Pages : 338 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis Confessions of a Sociopath by : M.E. Thomas

Download or read book Confessions of a Sociopath written by M.E. Thomas and published by Crown. This book was released on 2013-05-14 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The memoir of a high-functioning, law-abiding (well, mostly) sociopath and a roadmap—right from the source—for dealing with the sociopath in your life. “[A] gripping and important book . . . revelatory . . . quite the memorable roller coaster ride.”—The New York Times Book Review As M.E. Thomas says of her fellow sociopaths, “We are your neighbors, your coworkers, and quite possibly the people closest to you: lovers, family, friends. Our risk-seeking behavior and general fearlessness are thrilling, our glibness and charm alluring. Our often quick wit and outside-the-box thinking make us appear intelligent—even brilliant. We climb the corporate ladder faster than the rest, and appear to have limitless self-confidence. Who are we? We are highly successful, noncriminal sociopaths and we comprise 4 percent of the American population.” Confessions of a Sociopath—part confessional memoir, part primer for the curious—takes readers on a journey into the mind of a sociopath, revealing what makes them tick while debunking myths about sociopathy and offering a road map for dealing with the sociopaths in your life. M. E. Thomas draws from her own experiences as a diagnosed sociopath; her popular blog, Sociopathworld; and scientific literature to unveil for the very first time these men and women who are “hiding in plain sight.”

The Girl with the Louding Voice

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Author :
Publisher : Penguin
ISBN 13 : 1524746096
Total Pages : 402 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis The Girl with the Louding Voice by : Abi Daré

Download or read book The Girl with the Louding Voice written by Abi Daré and published by Penguin. This book was released on 2021-02-23 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN INSTANT NEW YORK TIMES BESTSELLER A READ WITH JENNA TODAY SHOW BOOK CLUB PICK! “Brave, fresh . . . unforgettable.”—The New York Times Book Review “A celebration of girls who dare to dream.”—Imbolo Mbue, author of Behold the Dreamers (Oprah’s Book Club pick) Shortlisted for the Desmond Elliott Prize and recommended by The New York Times, Marie Claire, Vogue, Essence, PopSugar, Daily Mail, Electric Literature, Red, Stylist, Daily Kos, Library Journal, The Everygirl, and Read It Forward! The unforgettable, inspiring story of a teenage girl growing up in a rural Nigerian village who longs to get an education so that she can find her “louding voice” and speak up for herself, The Girl with the Louding Voice is a simultaneously heartbreaking and triumphant tale about the power of fighting for your dreams. Despite the seemingly insurmountable obstacles in her path, Adunni never loses sight of her goal of escaping the life of poverty she was born into so that she can build the future she chooses for herself – and help other girls like her do the same. Her spirited determination to find joy and hope in even the most difficult circumstances imaginable will “break your heart and then put it back together again” (Jenna Bush Hager on The Today Show) even as Adunni shows us how one courageous young girl can inspire us all to reach for our dreams…and maybe even change the world.

How I Sold 80,000 Books

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Author :
Publisher : Capraro Press
ISBN 13 : 9781943386055
Total Pages : 156 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis How I Sold 80,000 Books by : Alinka Rutkowska

Download or read book How I Sold 80,000 Books written by Alinka Rutkowska and published by Capraro Press. This book was released on 2015-06-17 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how you too can sell 80,000 books even if you haven't sold a single copy yet!Warning: Reading this 2016 Readers' Favorite Book Award Winner and implementing its strategies may cause a significant income increase.Get your copy now and discover: How I sold books by the truckload and how you can do it too; The truth about book marketing for authors: which book marketing tips really work and which are a waste of time; What never to include in your author marketing; The single most powerful strategy to get readers on Amazon; Why self publishing through Amazon isn't the only marketing strategy and how to significantly increase your book sales by pursuing paths less travelled; One, often overlooked, strategy to get book reviews on Amazon; Plus, kindle publishing guidelines: how to market a book before you hit publish. Probably the best and most comprehensive one-stop guide I have seen. Rick DeStefanis, Award-Winning Author of "The Gomorrah Principle" Alinka is extremely knowledgeable and always willing to help authors in whatever way she can. I highly recommend this little gem of a book! Patti Tingen, Award-Winning Inspirational Author "How I Sold 80,000 Books" by Alinka Rutkowska covers it all from web page to social media to promotion, sales and everything in between. Mary Adair, Award-Winning Author of Native American Romance Novels The links included in the book are like gold dust, and you will find yourself watching/reading them over and over again as you forge your way through the publishing world. I only wish that I'd had access to this when I first started out. It would have saved me months of work. Lyneal Jenkins, International Award-Winning, Best-Selling Author Scroll up to grab your copy now!

The Crayon Box that Talked

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Author :
Publisher : Random House Books for Young Readers
ISBN 13 : 0307974855
Total Pages : 24 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis The Crayon Box that Talked by :

Download or read book The Crayon Box that Talked written by and published by Random House Books for Young Readers. This book was released on 2011-10-26 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Yellow hates Red, so does Green, and no one likes Orange! Can these crayons quit arguing and learn to cooperate? Shane DeRolf's deceptively simple poem celebrates the creation of harmony through diversity. In combination with Michael Letzig's vibrant illustrations, young readers will understand that when we all work together, the results are much more colorful and interesting.

The Promise to the One

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Author :
Publisher : Sound Wisdom
ISBN 13 : 1640951946
Total Pages : 159 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis The Promise to the One by : Jason Hewlett

Download or read book The Promise to the One written by Jason Hewlett and published by Sound Wisdom. This book was released on 2020-05-13 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The greatest joy and fulfillment are within your reach, but they require an enduring Promise to The One…someone you might not expect. It’s not your boss, your spouse, your children, or others—no, the ultimate commitment is The Promise you make to yourself to discover your purpose and gifts and share them with the world. Everyone has been hurt or negatively impacted by broken promises. Promise-breaking and a lack of integrity are symptomatic of the most chronic illness faced by society today. Even though many leadership courses and ethics programs tout “integrity” as a buzzword, few of us are really assessing our own values unless someone calls us out on a discrepancy. But even when others don’t catch on to the façade, when our values aren’t in alignment with our actions and when our actions aren’t consonant with our gifts and passions, we’re left feeling isolated, drained, and depressed. No recognition or acceptance from others can fill the void in the same way as when you keep a Promise to yourself and actually follow through on it. The Promise is the highest level of engagement we commit to in any experience. The Promise is greater than a goal—it’s a sacred commitment. It’s complete dedication to identifying your Signature Moves—the unique talents you’ve been given that, when developed and used to better others’ lives, make you a Legendary Leader. What choices do you make when no one is watching? How do you approach a decision that requires you to let either yourself or someone else down? How do you stay committed to your values, even when the less-rewarding path is more convenient? A renowned speaker and performer who has helped audiences worldwide appreciate what accountability really means, Jason Hewlett shares his program for self-discovery and taking ownership of your gifts in The Promise to The One. His unique three-step method—IDENTIFY • CLARIFY • MAGNIFY—will enable you to pinpoint your strengths, shape them into an identity to which you commit, and develop them so that they can improve others’ lives as well as your own. Filled with Jason’s signature wit and vulnerability as well as actionable exercises, this book will help you refine your character and reach your dreams through the power of kept Promises. Start your journey to living a life of Promise Making and Keeping…beginning with The Promise to The One.

Why Business People Speak Like Idiots

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Author :
Publisher : Simon and Schuster
ISBN 13 : 9780743269094
Total Pages : 194 pages
Book Rating : 4.2/5 (69 download)

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Book Synopsis Why Business People Speak Like Idiots by : Brian Fugere

Download or read book Why Business People Speak Like Idiots written by Brian Fugere and published by Simon and Schuster. This book was released on 2005-02-22 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a fundamental disconnection between the way business people speak and real people communicate. From advertisers, big business and CEOs - the blather is coming at us in waves. The International Language of Business is no longer English - it's gobbledygook. The authors blindly discovered the enormity of the problem in June 2003 with the launch of Bullfighter, an anti-jargon software tool. But jargon is just one symptom in a larger problem afflicting corporate communications today: the wholesale inability to connect with an audience. In the form of admirably straight-talk, we discover how to avoid the 'obscurity trap', 'the anonymity trap', the 'hard-sell trap' and most importantly, 'the tedium trap'. In this witty and practical new book readers are given all the tools they need to fight the 'spin' and learn to speak like the rest of us.

Sense and Respond

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Author :
Publisher : Harvard Business Review Press
ISBN 13 : 1633691896
Total Pages : 272 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Sense and Respond by : Jeff Gothelf

Download or read book Sense and Respond written by Jeff Gothelf and published by Harvard Business Review Press. This book was released on 2017-02-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The End of Assembly Line Management We’re in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people’s behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders. This is no mere tech issue. The transformation requires a complete rethinking of the way we organize and manage work. And, as software becomes ever more integrated into every product and service, making this big shift is quickly becoming the key operational challenge for businesses of all kinds. We need a management model that doesn’t merely account for, but actually embraces, continuous change. Yet the truth is, most organizations continue to rely on outmoded, industrial-era operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have. Now, organizations are emerging, and thriving, based on their capacity to sense and respond instantly to customer and employee behaviors. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mindset and skills needed to lead and manage them—and to continuously innovate within them. In illuminating and instructive business examples, you’ll see organizations with distinctively new operating principles: shifting from managing outputs to what the authors call “outcome-focused management”; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This engaging and practical book provides the crucial new operational and management model to help you and your organization win in a world of continuous change.