Service Excellence in Tourism and Hospitality

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Author :
Publisher : Springer Nature
ISBN 13 : 3030576949
Total Pages : 222 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Service Excellence in Tourism and Hospitality by : K. Thirumaran

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

International Business and Tourism

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Author :
Publisher : Routledge
ISBN 13 : 1134096577
Total Pages : 300 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis International Business and Tourism by : Tim Coles

Download or read book International Business and Tourism written by Tim Coles and published by Routledge. This book was released on 2008-02-13 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism is changing. This innovative textbook examines a key international service industry in the context of globalization processes, the state, and increased individual mobility, using case studies to illustrate wider themes and key issues.

Cross-Cultural Aspects of Tourism and Hospitality

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Author :
Publisher : Routledge
ISBN 13 : 1000172066
Total Pages : 351 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Cross-Cultural Aspects of Tourism and Hospitality by : Erdogan Koc

Download or read book Cross-Cultural Aspects of Tourism and Hospitality written by Erdogan Koc and published by Routledge. This book was released on 2020-09-03 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.

Information and Communication Technologies in Tourism 2018

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Author :
Publisher : Springer
ISBN 13 : 3319729233
Total Pages : 539 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Information and Communication Technologies in Tourism 2018 by : Brigitte Stangl

Download or read book Information and Communication Technologies in Tourism 2018 written by Brigitte Stangl and published by Springer. This book was released on 2017-12-22 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the latest research into the application of information and communication technologies within the travel and tourism sectors. Readers will find insightful contributions on a wide range of topics, including digital marketing, social media and online travel reviews, mobile computing, augmented and virtual reality, gamification, recommender systems, electronic distribution, online education and learning, and the sharing economy. Particular attention is devoted to the actual and potential impact of big data, and the development and implementation of digital strategies, including digital marketing and the digital economy. In addition to the description of research advances and innovative concepts, a number of informative case studies are presented. The contents of the book are based on the 2018 ENTER eTourism conference, held in Jönköping, Sweden. The volume will appeal to all academics and practitioners with an interest in the most recent developments in eTourism.

Thailand: 2021 Article IV Consultation-Press Release; Staff Report; and Statement by the Executive Director for Thailand

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Author :
Publisher : International Monetary Fund
ISBN 13 : 1513573020
Total Pages : 104 pages
Book Rating : 4.5/5 (135 download)

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Book Synopsis Thailand: 2021 Article IV Consultation-Press Release; Staff Report; and Statement by the Executive Director for Thailand by : International Monetary

Download or read book Thailand: 2021 Article IV Consultation-Press Release; Staff Report; and Statement by the Executive Director for Thailand written by International Monetary and published by International Monetary Fund. This book was released on 2021-06-03 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nascent recovery is underway in Thailand following the COVID-19 downturn. Ample policy buffers, underpinned by judicious management of public finances, allowed the authorities to implement a multipronged package of fiscal, monetary, and financial policies to mitigate the COVID-19 impact on households, businesses, and the financial system. This, together with rigorous containment measures, led to a successful flattening of the infection curve during most of 2020. Nevertheless, the pandemic has taken a large toll on the economy, potentially inducing long-term scarring and increasing inequality.

Destination Resilience

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Author :
Publisher : Routledge
ISBN 13 : 1351331922
Total Pages : 220 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Destination Resilience by : Elisa Innerhofer

Download or read book Destination Resilience written by Elisa Innerhofer and published by Routledge. This book was released on 2018-01-17 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book calls for rethinking the meaning of sustainable development in tourism and explores how sustainability and resilience could be integrated. It argues that these concepts should be seen as interwoven processes, rather than alternative approaches. Resilience should be understood as a fundamental part of sustainable tourism thinking for destination systems. This can be achieved by calling for better governance in implementation and management. With insights from leading experts, chapters focus on resilient destinations from this governance perspective, in which tourism resilience is contextualized as an integral part of pathway creation in the process of moving towards sustainable tourism. The chapters represent a range of theoretical and empirical approaches with a wide international scope to demonstrate how governance is the key issue in sustainable tourism development. This book will appeal to a wide range of research disciplines and students whose modules focus on the relationship between tourism with respect to sustainability planning, governance, environment, and hazards and disasters.

Big Data for Better Tourism Policy, Management, and Sustainable Recovery from COVID-19

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Author :
Publisher : Asian Development Bank
ISBN 13 : 9292691368
Total Pages : 154 pages
Book Rating : 4.2/5 (926 download)

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Book Synopsis Big Data for Better Tourism Policy, Management, and Sustainable Recovery from COVID-19 by : Asian Development Bank

Download or read book Big Data for Better Tourism Policy, Management, and Sustainable Recovery from COVID-19 written by Asian Development Bank and published by Asian Development Bank. This book was released on 2021-12-01 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Big data is already being used to measure, monitor, and manage tourism development, but its potential remains to be fully exploited. This report discusses the trends, opportunities, and challenges in using big data and digitalization in the tourism sector. It highlights how big data is being leveraged for COVID-19 recovery and examines its relationship with statistical frameworks to better measure the economic, social, and environmental impact of tourism. Case studies of partnerships in Asia and the Pacific between the public and private sector demonstrate ways to tap big data.

Overtourism

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Author :
Publisher : CABI
ISBN 13 : 1786399822
Total Pages : 265 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Overtourism by : Claudio Milano

Download or read book Overtourism written by Claudio Milano and published by CABI. This book was released on 2019-06-07 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the evolution of the phenomenon and explores the genesis of overtourism and the system dynamics underlining it. The 'overtourism' phenomenon is defined as the excessive growth of visitors leading to overcrowding and the consequential suffering of residents, due to temporary and often seasonal tourism peaks, that lead to permanent changes in lifestyles, amenities and well- being. Enormous tensions in overtourism affected destinations have driven the intensification of policy making and scholarly attention toward seeking antidotes to an issue that is considered paradoxical and problematic. Moving beyond the 'top 10 things you can do about overtourism', this book examines the evolution of the phenomenon and explores the genesis of overtourism as well as the system dynamics underpinning it. With a rigorous scientific approach, the book uses systems-thinking and contemporary paradigms around sustainable development, resilience planning and degrowth; while considering global economic, socio-political, environmental discourses. Researchers, analysts, policy makers and industry stakeholders working within tourism as well as those within the private sector, community groups, civil society groups and NGOs will find this book an essential source of information.

Business Travel and Tourism

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Author :
Publisher : Routledge
ISBN 13 : 1136423060
Total Pages : 362 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Business Travel and Tourism by : John Swarbrooke

Download or read book Business Travel and Tourism written by John Swarbrooke and published by Routledge. This book was released on 2012-05-23 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Business Travel and Tourism' provides a comprehensive, international overview of business tourism from both a theoretical and practical perspective. With the use of case studies from around the world, 'Business Travel and Tourism' explores a broad range of issues, including: * The global business tourism market * The design of business tourism facilities * The role of the destination in business travel and tourism * The social, economic, and environmental impacts of business tourism * The ethical dimension of business tourism * The marketing of business tourism products * The impact of new technologies on the business tourism market * How to organise successful conferences, exhibitions, and incentive travel packages Case studies include Disneyland Paris, Hong Kong, Amsterdam RAI International Exhibition and Congress Centre, Hilton, Page and Moy Marketing, Lufthansa, Air France, and Legoland UK. 'Business Travel and Tourism' is the first text to offer a comprehensive overview of the growing but neglected area of business tourism. With the use of a wide range of up-to-date case studies and major practical exercises to help students to broaden and deepen their understanding of this area of tourism, it is an invaluable text for all students on travel and tourism courses at degree and BTEC/HND level, or those taking tourism options in leisure, business studies, hospitality management or geography.

Tourism in Africa

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Author :
Publisher : World Bank Publications
ISBN 13 : 1464801975
Total Pages : 325 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Tourism in Africa by : Iain Christie

Download or read book Tourism in Africa written by Iain Christie and published by World Bank Publications. This book was released on 2014-06-19 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents how tourism initiates economic development and how constraints to the growth of tourism in Sub-Saharan Africa can be addressed. With 24 case studies that illustrate tourism development, it reveals that despite destination challenges, the basic elements needed to initialize or intensify success are applicable across the region.

The Elephant Tourism Business

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Author :
Publisher : CABI
ISBN 13 : 1789245869
Total Pages : 336 pages
Book Rating : 4.7/5 (892 download)

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Book Synopsis The Elephant Tourism Business by : Eric Laws

Download or read book The Elephant Tourism Business written by Eric Laws and published by CABI. This book was released on 2020-11-23 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elephant tourism is a growing activity in many countries across Asia and Africa and is popular with tourists from all parts of the world. Elephant tourism has grown rapidly, providing the only viable way for elephants and their owners to survive since the banning of logging. Old logging camps have been developed into sanctuaries for some elephants, but many other camps were established as entertainment centres, resulting in serious welfare issues for the elephants and their mahouts. The profits from elephant tourism in Asia have encouraged African operators to follow a similar business model. This book draws attention to the need for a comprehensive and rigorous focus on local solutions to improve the welfare of captive elephants, their mahouts and local residents, and to enhance tourists' experiences of elephant tourism.

Hospitality and Travel Marketing

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Author :
Publisher : Delmar
ISBN 13 : 9781435486867
Total Pages : 786 pages
Book Rating : 4.4/5 (868 download)

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Book Synopsis Hospitality and Travel Marketing by : Alastair M. Morrison

Download or read book Hospitality and Travel Marketing written by Alastair M. Morrison and published by Delmar. This book was released on 2009-04-20 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: The latest book from Cengage Learning on Hospitality and Travel Marketing, International Edition

Tourism Risk Management for the Asia Pacific Region

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Publisher :
ISBN 13 : 9781920704759
Total Pages : 110 pages
Book Rating : 4.7/5 (47 download)

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Book Synopsis Tourism Risk Management for the Asia Pacific Region by : Jeff Wilks

Download or read book Tourism Risk Management for the Asia Pacific Region written by Jeff Wilks and published by . This book was released on 2004 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments, industry representative groups and individual businesses are all seeking to develop improved management of risks so that potential crises can be avoided. This AICST report offers a broad coverage of risks related to tourism in the Asia Pacific region and strategic approaches to managing these risks. A comprehensive list of websites is provided on a separate CD-ROM [NOT AVAILABLE WITH PDF PURCHASE] recognising that this medium changes daily and the current list is only a sample of the material available on the Internet. This publication is also available for free download at www.crctourism.com.au

Self-Congruity

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Author :
Publisher : Praeger
ISBN 13 :
Total Pages : 256 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Self-Congruity by : M. Joseph Sirgy

Download or read book Self-Congruity written by M. Joseph Sirgy and published by Praeger. This book was released on 1986-08-05 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-Congruity provides a comprehensive understanding of the self-concept, integrating the many references to it in the psychological literature. Using his previous findings, the author considers cognitive-versus-affective phenomena, and intrapersonal, interpersonal, situational, and analytic modes. He then applies his integrated theory to the problem of change in self-concept and behavior.

Augmented Reality and Virtual Reality

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Author :
Publisher : Springer
ISBN 13 : 3319640275
Total Pages : 374 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Augmented Reality and Virtual Reality by : Timothy Jung

Download or read book Augmented Reality and Virtual Reality written by Timothy Jung and published by Springer. This book was released on 2017-09-04 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides the latest outcomes of augmented reality (AR) and virtual reality (VR) research conducted in various industries. It reveals how AR and VR are currently changing the business landscape, and how new innovations provide opportunities for businesses to offer their customers unique services and experiences. Collecting the proceedings of the International AR & VR Conference held in Manchester, UK, in February 2017, the book advances the state of the art in AR and VR technologies and their applications in various industries such as tourism, hospitality, events, fashion, entertainment, retail, education and the gaming industry. The papers presented here cover the most significant topics within the field of AR and VR for both researchers and practitioners, approaching them from a business and management perspective.

ETourism

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Author :
Publisher : Pearson Education
ISBN 13 : 9780582357402
Total Pages : 412 pages
Book Rating : 4.3/5 (574 download)

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Book Synopsis ETourism by : Dimitrios Buhalis

Download or read book ETourism written by Dimitrios Buhalis and published by Pearson Education. This book was released on 2003 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the digitization of all processes and value chains in the tourism, travel, hospitality and catering industries. By exploring the new technological trends it provides a solid basis for analysing the impacts of the Information Communication Technology (ICT) revolution on the tourism industry. The book adopts a strategic management and marketing perspective for tourism enterprises and destinations. It suggests that ETourism revolutionizes all business processes, the entire value chain as well as the strategic relationships of tourism organizations with all their stakeholders. It additionally focuses on how ICTs are employed in airlines, hotels, travel agencies, tour operators and destinations management organizations. The book demonstrates that tourism ICTs increasingly determine the competitiveness of the organization, and therefore, they are critical for the competitiveness of the industry in the longer term. The book is aimed at advanced undergraduate and postgraduate students in business, tourism and hospitality programmes that need to explore how they can use ICTs in a strategic context. It is also anticipated that researchers and practitioners will find it useful and stimulating. Features and benefits: Strategic perspective demonstrates the contribution of ICTs to the competitiveness of tourism organizations and destinations A wealth of international examples ensure global application and relevance Extensive use of case studies and illustrative examples demonstrate the link between theory and real world tourism situations Discussion topics encourage students to analyse further the information covered Extensive bibliography and further reading encourage more advanced study Associated website featuring up-to-date FT articles and power point slides create a comprehensive teaching and learning package. Dr Dimitrios Buhalis is Course Leader of the MSc in eTourism and Director of the Centre for eTourism Research (CeTR) at the University of Surrey. He is also Adjunct Professor at the Institut de Management Hotelier International (Cornell University - ESSEC Business School) in Paris. He serves as Vice President of the International Federation of Information Technology and Tourism (IFITT) and has chaired several ENTER conferences. He regularly works as adviser for the World Tourism Organisation, the World Tourism and Travel Council and the European Commission.

Transport for Tourism

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Author :
Publisher :
ISBN 13 : 9781861529695
Total Pages : 228 pages
Book Rating : 4.5/5 (296 download)

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Book Synopsis Transport for Tourism by : Stephen Page

Download or read book Transport for Tourism written by Stephen Page and published by . This book was released on 1999-10 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transport for Tourism provides a novel and stimulating assessment of the effects of tourism travel and the challenge this poses for transport planners, providers and policy makers in the 1990s. Unique in addressing the relationship between transport and tourism at an introductory level, the book covers key topics such as the role of government policy, supply and demand relationships, quality control systems, health and sustainability, and environmental impact. A range of international case studies--including transport in Bermuda, Singapore airways, British airways and Japanese transport systems--provide insight into these issues. The interdisciplinary approach ensures a holistic treatment of this important topic.