Using Your Supply Chain As A Competitive Weapon

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Fundamentals of Supply Chain Management

Author : John T. Mentzer
Publisher : SAGE
ISBN 13 : 1452236941
Total Pages : 305 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Fundamentals of Supply Chain Management by : John T. Mentzer

Download or read book Fundamentals of Supply Chain Management written by John T. Mentzer and published by SAGE. This book was released on 2004-05-05 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is an insightful, well-balanced, stimulating SCM Strategy book that clearly tells managers, consultants, as well as educators that the SCM concept is not a fad but a must strategy to gain competitive advantage in today′s dynamic global market place. There are three major strengths. First, it is an unprecedented interdisciplinary SCM strategy book that explains how companies obtain, maintain, and even enhance competitive advantages based upon a well-laid SCM strategy. Second, it provides readers a unique, well-balanced framework for SCM strategy formulation. Third, it is a valuable contribution in the area of SCM in that it does a good job in explaining such a complicated SCM strategy to readers in such a simple manner." —Soonhong (Hong) Min, University of Oklahoma Author of the bestselling text Supply Chain Management, John T. Mentzer′s companion book Fundamentals of Supply Chain Management: Twelve Drivers of Competitive Advantage has been developed as a supplemental text for any course dealing with strategy and supply chains. Written in an entertaining, accessible style, Mentzer identifies twelve drivers of competitive advantage as clear strategic points managers can use in their companies. Research from more than 400 books, articles, and papers, as well as interviews with over fifty executives in major global companies, inform these twelve drivers. The roles of all of the traditional business functions—marketing, sales, logistics, information systems, finance, customer services, and management—in supply chain management are also addressed. Complete with cases and real-world examples from corporations around the world, the book′s exemplars will help students and practicing managers to more effectively understand, implement, and manage supply chains successfully.

Using your Supply Chain as a Competitive Weapon

Author : Dr. Tony Vercillo
Publisher : IFMC, Inc.
ISBN 13 : 0970703791
Total Pages : 228 pages
Book Rating : 4.9/5 (77 download)

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Book Synopsis Using your Supply Chain as a Competitive Weapon by : Dr. Tony Vercillo

Download or read book Using your Supply Chain as a Competitive Weapon written by Dr. Tony Vercillo and published by IFMC, Inc.. This book was released on 2014-07-03 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the key metrics that drive supply chain results Learn how to become "best-in-class" Learn the top ten ten supply chain strategies that create customer "bliss" Learn the true cost of customer service Learn how globalization has changed supply management - forever Learn how to apply and integrate technology across the enterprise Learn the future of supply chain management Learn the secrets to inventory control

Total Value Optimization

Author : Steven J. Bowen
Publisher :
ISBN 13 : 9780692946077
Total Pages : 286 pages
Book Rating : 4.9/5 (46 download)

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Book Synopsis Total Value Optimization by : Steven J. Bowen

Download or read book Total Value Optimization written by Steven J. Bowen and published by . This book was released on 2017-09-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieving Competitive Advantage Today's corporate leaders are under increasing pressure to deliver differentiated, lasting performance, fast. Industry 4.0 is driving new business models, with competitors becoming more numerous, more formidable, and more global. This puts profitability at risk as whole supply chains shift in industries. By placing customer value at the heart of their businesses, through a demand-driven digital supply chain, Total Value Optimization (TVO) goes beyond traditional approaches to ensure your company not only survives, but thrives "Steven Bowen provides a clear pathway to transform your supply chain into the ultimate competitive weapon. The Total Value Optimization (TVO) framework, resting on a foundation of data analytics, is the best approach we have seen to achieve integrated supply chain excellence in logistics, operations, and procurement." --J. Paul Dittmann, Ph.D. Executive Director, Global Supply Chain Institute, University of Tennessee "After applying TVO across three corporations, both public and private equity owned, we generated $290 million in EBITDA, $310 million in cash, and growth through improved customer responsiveness. Every company and CEO should consider implementing TVO." --James R. Voss, CEO Vectra "Grounded in data analytics, Total Value Optimization is essential for companies looking to survive and thrive in today's fast-paced and ever-changing business environment. Steve Bowen's book offers a solid framework for executives in search of an engaging, thoughtful, and comprehensive approach toward achieving supply chain excellence."--John D. Baumann, President and CEO, Colony Brands, Inc.

Essentials of Supply Chain Management

Author : Michael H. Hugos
Publisher : John Wiley & Sons
ISBN 13 : 1119464463
Total Pages : 319 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Essentials of Supply Chain Management by : Michael H. Hugos

Download or read book Essentials of Supply Chain Management written by Michael H. Hugos and published by John Wiley & Sons. This book was released on 2018-02-22 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling guide to the field, updated with the latest innovations Essentials of Supply Chain Management is the definitive guide to the field, providing both broad coverage and necessary detail from a practical, real-world perspective. From clear explanation of fundamental concepts to insightful discussion of supply chain innovation, this book offers students and professionals a comprehensive introduction with immediately-applicable understanding. The fourth edition has been updated to reflect the current state of the field, with coverage of the latest technologies and new case studies that illustrate critical concepts in action. Organized for easy navigation and ease-of-use, this invaluable guide also serves as a quick reference for managers in the field seeking tips and techniques for maximizing efficiency and turning the supply chain into a source of competitive advantage. The supply chain underpins the entire structure of manufacturing and retailing. Well-run, it can help a company become a global behemoth—or, if poorly-managed, it can sink a company before the product ever sees the light of day. The supply chain involves many moving parts, constantly-changing variables, and a network of other business that may have different priorities and interests—keeping it all running smoothly is a complex, but immensely powerful skill. This book takes you inside the supply chain to show you what you need to know. Understand the fundamental concepts behind supply chain management Learn how supply chains work, and how to measure their performance Explore the ways in which innovation is improving supply chains around the world Examine the supply chain as a source of competitive advantage Whether you’re at the front or the back of your supply chain, your business is affected by every other company and event in the chain. Deep understanding and a host of practical skills are required to accurately predict, react to, and manage the ever-changing stream of events that could potentially disrupt the flow. Essentials of Supply Chain Management prepares you to take on the challenge and succeed.

Global Macrotrends and Their Impact on Supply Chain Management

Author : Chad Wheeler Autry
Publisher : Pearson Education
ISBN 13 : 0132944189
Total Pages : 318 pages
Book Rating : 4.1/5 (329 download)

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Book Synopsis Global Macrotrends and Their Impact on Supply Chain Management by : Chad Wheeler Autry

Download or read book Global Macrotrends and Their Impact on Supply Chain Management written by Chad Wheeler Autry and published by Pearson Education. This book was released on 2013 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: New solutions and best practices for mitigating risk Includes full length examples in each chapter By three of the world’s leading experts in Supply Chain Management In the coming years, several global macrotrends are likely to substantially disrupt modern business practices, add unprecedented complexity to supply chains, and cause massive problems for supply chain, logistics, and operations managers. Now, three leading experts help you understand these macrotrends, anticipate and assess their potential impact to your business, systematically mitigate emerging risks, and leverage new opportunities for sustainable profit. The authors help you plan for continued population growth and migration; the growing buying power of rising economies; broader and deeper global connectivity; national geopolitical activities aimed at protecting access to natural resources; and the likely impacts of environmental and climate change. They offer actionable insights for virtually all supply-chain related decisions: from locating plants and warehouses to prioritizing markets, designing products, and choosing suppliers.

The Extended Enterprise

Author : Edward Wilson Davis
Publisher : FT Press
ISBN 13 : 0130082740
Total Pages : 280 pages
Book Rating : 4.1/5 (3 download)

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Book Synopsis The Extended Enterprise by : Edward Wilson Davis

Download or read book The Extended Enterprise written by Edward Wilson Davis and published by FT Press. This book was released on 2004 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, constellations of firms ally against each other--and the firm that stands alone, may fail alone. Now there's a start-to-finish guide to the opportunities facing extended enterprises. This book show why extended enterprises demand radically new buyer-supplier relationships, why traditional business structures inhibit alliances, and how to develop the competencies a company needs.

E-Logistics

Author : Yingli Wang
Publisher : Kogan Page Publishers
ISBN 13 : 0749472677
Total Pages : 536 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis E-Logistics by : Yingli Wang

Download or read book E-Logistics written by Yingli Wang and published by Kogan Page Publishers. This book was released on 2016-03-03 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-logistics serves as the nerve system for the whole supply chain and enables smooth information flow within and between organizations. This contributed book focuses on the strategic role of e-logistics in today's dynamic global environment. In E-Logistics international experts from both academia and industry examine how competitiveness and productivity in transport, logistics and supply chain management can be improved using e-logistics systems and technologies. A variety of successful e-logistics business approaches are discussed covering a range of commercial sectors and transport modes. Separate chapters consider e-logistics developments for air freight; rail freight; road freight; sea transport and port systems. Subsequent chapters address in depth support systems for B2C and B2B e-commerce and e-fulfilment, warehouse management, RFID, electronic marketplaces, global supply network visibility, and service chain automation. Industry case studies are used to support the discussion. The book also investigates emerging technologies in e-logistics and considers what the future might hold in this rapidly changing and developing field.

Global Supply Chain Ecosystems

Author : Mark Millar
Publisher :
ISBN 13 : 9780749471583
Total Pages : 0 pages
Book Rating : 4.4/5 (715 download)

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Book Synopsis Global Supply Chain Ecosystems by : Mark Millar

Download or read book Global Supply Chain Ecosystems written by Mark Millar and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deal with the volatility and vulnerability of global logistics with invaluable advice on how to build resilient, effective supply chains.

Supply Chain Ethics

Author : John Manners-Bell
Publisher : Kogan Page Publishers
ISBN 13 : 0749479469
Total Pages : 297 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Supply Chain Ethics by : John Manners-Bell

Download or read book Supply Chain Ethics written by John Manners-Bell and published by Kogan Page Publishers. This book was released on 2017-03-03 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is increasingly clear that traditional supply chains which focus on sourcing products from the lowest possible cost suppliers are failing to exploit their full potential. Supply Chain Ethics, through case studies, surveys and unique research, identifies and outlines best practice employed by global manufacturers, retailers and logistics companies. It examines the so-called 'triple advantage' that accrues to businesses when strategies that combine bottom line profits, sustainable environmental practices and positive societal impact are employed. Narrow supply chain strategies which focus on only one of these three factors will inevitably fail. Supply Chain Ethics covers the following issues which affect senior supply chain, operations and manufacturing managers: 'triple advantage' best practice and how it can create value for global businesses; product design; sourcing and warehousing; transportation and recycling; environmental practices of logistics companies and suppliers; supply chain technologies. There is also an invaluable Ethical Supply Chains survey of top global companies.

Strategic Procurement

Author : Caroline Booth
Publisher : Kogan Page Publishers
ISBN 13 : 0749460237
Total Pages : 192 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Strategic Procurement by : Caroline Booth

Download or read book Strategic Procurement written by Caroline Booth and published by Kogan Page Publishers. This book was released on 2010-09-03 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most organizations, regardless of industry, spend more money on suppliers than they do on employing their staff. Written for the non-procurement expert, Strategic Procurement explores the 'why' and 'what' of good procurement rather than the 'how.' It explains why you should focus your efforts on this previously neglected area of business and rich rewards, where P&L impact is relatively painless and immediate, where benefit to cost ratios of 10 to 1 are realistic ambitions and in-year payback is possible. It covers all the aspects of strategic procurement, including The role of the executive and the organization in procurement; Primary and secondary supply chains; Cost reduction techniques Making yourself important to suppliers; Sustaining procurement improvement; Keeping procurement on the business agenda Showing you how to cut costs without harming your business and the importance of recognizing supplier relationship management, Strategic Procurement offers real understanding of the true worth of procurement in the boardroom.

Surviving Supply Chain Integration

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309173418
Total Pages : 162 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Surviving Supply Chain Integration by : National Research Council

Download or read book Surviving Supply Chain Integration written by National Research Council and published by National Academies Press. This book was released on 2000-03-23 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: The managed flow of goods and information from raw material to final sale also known as a "supply chain" affects everythingâ€"from the U.S. gross domestic product to where you can buy your jeans. The nature of a company's supply chain has a significant effect on its success or failureâ€"as in the success of Dell Computer's make-to-order system and the failure of General Motor's vertical integration during the 1998 United Auto Workers strike. Supply Chain Integration looks at this crucial component of business at a time when product design, manufacture, and delivery are changing radically and globally. This book explores the benefits of continuously improving the relationship between the firm, its suppliers, and its customers to ensure the highest added value. This book identifies the state-of-the-art developments that contribute to the success of vertical tiers of suppliers and relates these developments to the capabilities that small and medium-sized manufacturers must have to be viable participants in this system. Strategies for attaining these capabilities through manufacturing extension centers and other technical assistance providers at the national, state, and local level are suggested. This book identifies action steps for small and medium-sized manufacturersâ€"the "seed corn" of business start-up and developmentâ€"to improve supply chain management. The book examines supply chain models from consultant firms, universities, manufacturers, and associations. Topics include the roles of suppliers and other supply chain participants, the rise of outsourcing, the importance of information management, the natural tension between buyer and seller, sources of assistance to small and medium-sized firms, and a host of other issues. Supply Chain Integration will be of interest to industry policymakers, economists, researchers, business leaders, and forward-thinking executives.

Logistics and Supply Chain Management ePub eBook

Author : Martin Christopher
Publisher : Pearson UK
ISBN 13 : 0273760017
Total Pages : 273 pages
Book Rating : 4.2/5 (737 download)

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Book Synopsis Logistics and Supply Chain Management ePub eBook by : Martin Christopher

Download or read book Logistics and Supply Chain Management ePub eBook written by Martin Christopher and published by Pearson UK. This book was released on 2013-07-25 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective development and management of a supply chain network is an invaluable source of sustainable advantage in today’s turbulent global marketplace, where demand is difficult to predict and supply chains need to be more flexible as a result. This updated 4th edition of the bestselling Logistics and Supply Chain Management is a clear-headed guide to all the key topics in an integrated approach to supply chains, including: • The link between logistics and customer value. • Logistics and the bottom line measuring costs and performance. • Creating a responsive supply chain. • Managing the global pipeline. • Managing supply chain relationships. • Managing risk in the supply chain. • Matching supply and demand. • Creating a sustainable supply chain. • Product design in the supply chain.

Digital Supply Networks: Transform Your Supply Chain and Gain Competitive Advantage with Disruptive Technology and Reimagined Processes

Download Digital Supply Networks: Transform Your Supply Chain and Gain Competitive Advantage with Disruptive Technology and Reimagined Processes PDF Online Free

Author : Amit Sinha
Publisher : McGraw Hill Professional
ISBN 13 : 1260458202
Total Pages : 320 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Digital Supply Networks: Transform Your Supply Chain and Gain Competitive Advantage with Disruptive Technology and Reimagined Processes by : Amit Sinha

Download or read book Digital Supply Networks: Transform Your Supply Chain and Gain Competitive Advantage with Disruptive Technology and Reimagined Processes written by Amit Sinha and published by McGraw Hill Professional. This book was released on 2020-07-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deliver unprecedented customer value and seize your competitive edge with a transformative digital supply network Digital tech has disrupted life and business as we know it, and supply chain management is no exception. But how exactly does digital transformation affect your business? What are the breakthrough technologies and their capabilities you need to know about? How will digital transformation impact skills requirements and work in general? Do you need to completely revamp your understanding of supply chain management? And most importantly: How do you get started? Digital Supply Networks provides clear answers to these and many other questions. Written by an experienced team comprised of Deloitte consultants and leading problem-driven scholars from a premier research university, this expert guide leads you through the process of improving operations building supply networks, increasing revenue, reimagining business models, and providing added value to customers, stakeholders, and society. You’ll learn everything you need to know about: Stages of development, roles, capabilities, and the benefits of DSN Big data analytics including its attributes, security, and authority Machine learning, Artificial Intelligence, Blockchain, robotics, and the Internet of Things Synchronized planning, intelligent supply, and digital product development Vision, attributes, technology, and benefits of smart manufacturing, dynamic logistics, and fulfillment A playbook to guide the digital transformation journey Drawing from real world-experience and problem-driven academic research, the authors provide an in-depth account of the transformation to digitally connected supply networks. They discuss the limitations of traditional supply chains and the underlying capabilities and potential of digitally-enabled supply flows. The chapters burst with expert insights and real-life use cases grounded in tomorrow’s industry needs. Success in today’s hyper-competitive, fast-paced business landscape, characterized by the risk of black swan events, such as the 2020 COVID-19 global pandemic, requires the reimagination and the digitalization of complex demand-supply systems, more collaborative and connected processes, and smarter, more dynamic data-driven decision making―which can only be achieved through a fully integrated Digital Supply Network.

Supply Chain Management For Dummies

Author : Daniel Stanton
Publisher : John Wiley & Sons
ISBN 13 : 1119410207
Total Pages : 347 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Supply Chain Management For Dummies by : Daniel Stanton

Download or read book Supply Chain Management For Dummies written by Daniel Stanton and published by John Wiley & Sons. This book was released on 2017-11-10 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone can impact the supply chain Supply Chain Management For Dummies helps you connect the dots between things like purchasing, logistics, and operations to see how the big picture is affected by seemingly isolated inefficiencies. Your business is a system, made of many moving parts that must synchronize to most efficiently meet the needs of your customers—and your shareholders. Interruptions in one area ripple throughout the entire operation, disrupting the careful coordination that makes businesses successful; that's where supply chain management (SCM) comes in. SCM means different things to different people, and many different models exist to meet the needs of different industries. This book focuses on the broadly-applicable Supply Chain Operations Reference (SCOR) Model: Plan, Source, Make, Deliver, Return, and Enable, to describe the basic techniques and key concepts that keep businesses running smoothly. Whether you're in sales, HR, or product development, the decisions you make every day can impact the supply chain. This book shows you how to factor broader impact into your decision making process based on your place in the system. Improve processes by determining your metrics Choose the right software and implement appropriate automation Evaluate and mitigate risks at all steps in the supply chain Help your business function as a system to more effectively meet customer needs We tend to think of the supply chain as suppliers, logistics, and warehousing—but it's so much more than that. Every single person in your organization, from the mailroom to the C-suite, can work to enhance or hinder the flow. Supply Chain Management For Dummies shows you what you need to know to make sure your impact leads to positive outcomes.

Competitive Advantage

Author : Michael E. Porter
Publisher : Free Press
ISBN 13 : 9780743260879
Total Pages : 592 pages
Book Rating : 4.2/5 (68 download)

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Book Synopsis Competitive Advantage by : Michael E. Porter

Download or read book Competitive Advantage written by Michael E. Porter and published by Free Press. This book was released on 2004-01-01 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now beyond its eleventh printing and translated into twelve languages, Michael Porter’s The Competitive Advantage of Nations has changed completely our conception of how prosperity is created and sustained in the modern global economy. Porter’s groundbreaking study of international competitiveness has shaped national policy in countries around the world. It has also transformed thinking and action in states, cities, companies, and even entire regions such as Central America. Based on research in ten leading trading nations, The Competitive Advantage of Nations offers the first theory of competitiveness based on the causes of the productivity with which companies compete. Porter shows how traditional comparative advantages such as natural resources and pools of labor have been superseded as sources of prosperity, and how broad macroeconomic accounts of competitiveness are insufficient. The book introduces Porter’s “diamond,” a whole new way to understand the competitive position of a nation (or other locations) in global competition that is now an integral part of international business thinking. Porter's concept of “clusters,” or groups of interconnected firms, suppliers, related industries, and institutions that arise in particular locations, has become a new way for companies and governments to think about economies, assess the competitive advantage of locations, and set public policy. Even before publication of the book, Porter’s theory had guided national reassessments in New Zealand and elsewhere. His ideas and personal involvement have shaped strategy in countries as diverse as the Netherlands, Portugal, Taiwan, Costa Rica, and India, and regions such as Massachusetts, California, and the Basque country. Hundreds of cluster initiatives have flourished throughout the world. In an era of intensifying global competition, this pathbreaking book on the new wealth of nations has become the standard by which all future work must be measured.

Omni-Channel Retail and the Supply Chain

Author : Paul Myerson
Publisher : CRC Press
ISBN 13 : 1000264440
Total Pages : 183 pages
Book Rating : 4.0/5 (2 download)

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Book Synopsis Omni-Channel Retail and the Supply Chain by : Paul Myerson

Download or read book Omni-Channel Retail and the Supply Chain written by Paul Myerson and published by CRC Press. This book was released on 2020-11-25 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Omni-Channel Retail and the Supply Chain The days of going to the local department store to buy a television, view the options available, and make a purchase now seem "quaint." The emergence of the internet, smartphones, social media, and other technologies has opened a world of new options for consumers (and businesses) to review, research, and buy online with an ever-increasing array of delivery options. The emergence of e-commerce has resulted in what is commonly known today as "omni-channel" marketing, in which customers engage with companies in a variety of ways, including in a physical store or online via websites and mobile apps. This process puts the supply chain "front and center," as consumers are increasingly demanding and browsing, buying, and returning goods through various channels, not just the traditional "brick and mortar" way. To accomplish this with high levels of service while remaining profitable requires real-time visibility of inventory across the supply chain and a single view of consumers as they continuously move from one channel to another. While this is a boon to consumers, it has made the already complex global supply chain even more challenging to manage. On top of that, the 2020 Covid19 pandemic has accelerated this omni-channel retail trend, as consumers need even more ways to order and additional options for last-mile delivery, such as curbside pickup. Covid19 has exposed a lack of flexibility and readiness, resulting in shortages of everything from toilet paper and meats to personal protective equipment (PPE) and ventilators. It has been a real-life example of the "bullwhip effect," where variability at the consumer end of the supply chain results in increased variability as one goes upstream towards distributors, manufacturers, and suppliers. This results in shortages, misallocations, and increased costs. No longer can a manufacturer, distributor, or retailer of consumer products just "fill the pipeline" and wait for orders to come in. Now, they must anticipate various purchases and delivery items, while at the same time minimizing costs. To do this is no easy task, requiring a Lean, agile, and responsive supply chain. Until now, there was no existing "playbook" for organizations to navigate their way through this new world. This book describes the impact of omni-channel marketing on the supply chain and logistics functions, and is intended to help management meet the needs of not only today’s ever-changing world but to anticipate what may be required in the future to achieve superior customer service, profitability, and a competitive advantage.

Advanced Supply Chain Management

Author :
Publisher :
ISBN 13 : 9780585314372
Total Pages : 221 pages
Book Rating : 4.3/5 (143 download)

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Book Synopsis Advanced Supply Chain Management by :

Download or read book Advanced Supply Chain Management written by and published by . This book was released on 1999 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Supply Chain Management" refers to the means by which firms engaged in creating, distributing, and selling products can join forces to establish a supply network with an increased competitive advantage. Companies all over the world are pursuing supply chain as the latest methodology to reduce costs, increase customer satisfaction, better utilize assets, and build new revenues. This book illustrates four levels of evolution, from the beginning stages to the most advanced techniques and processes. Each level is described so a firm can calibrate itself and determine what work remains to be done. A model for building the most advanced stages is also shown. The text also features examples and case studies, with information on the means to develop a communication Intranet, Internet, and privileged Extranet with selected suppliers and customers.