Transformation To A Lean Dealership

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Creating Lean Dealers

Author : David Brunt
Publisher : Lean Enterprise Academy Ltd
ISBN 13 : 9780955147319
Total Pages : 150 pages
Book Rating : 4.1/5 (473 download)

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Book Synopsis Creating Lean Dealers by : David Brunt

Download or read book Creating Lean Dealers written by David Brunt and published by Lean Enterprise Academy Ltd. This book was released on 2006-12-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is in Creating Lean Dealers? Creating Lean Dealers is a DIY guide to enable dealers to achieve such a step-change for themselves. It works through, using examples, diagrams and detailed instructions, how to transform performance in service and repair. Then it goes on to describe how the same logic can be applied to all other areas of the dealer business to give a win-win-win for customers, dealer staff and shareholders. The journey to becoming a Lean dealer begins by getting a real understanding of two things: The ability of the processes in the dealership to deliver right first time on time at every step - a measure that authors David Brunt and John Kiff call ‘Customer Fulfilment’ because it is the core of what customers value. The actual demand on those processes and separating it into different types. The next step is to use these measures, together with a map of the ‘current state’ of the process, to define and prioritise what the problems are and then address them, with the teams who do the work, in a structured way using the Plan-Do-Check-Act method of improvement. A series of questions then guides the dealer to develop a ‘future state’ map of the process - a picture of what the process will look like, typically in 6 months time, when the problems have been addressed and some of the wastes eliminated so that more of the time is spent creating the value that customers want - what Lean thinkers call ‘Flow’. An accompanying action plan lists the ‘bite-sized steps’ needed to achieve the transformation. But like every transformational change, management plays a critical role. Without a fully committed CEO leading from the top improvements are almost certainly doomed to fail. It soon becomes apparent that management has to question and sometimes ‘unlearn’ many of its traditional management methods. Core to this is shifting the mind-set from managing results to managing processes using visual progress boards (rather than computers) on a daily or even an hourly basis - because good results are a direct product of good processes.

Lean for Service Organizations and Offices

Author : Debashis Sarkar
Publisher : Quality Press
ISBN 13 : 087389149X
Total Pages : 270 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Lean for Service Organizations and Offices by : Debashis Sarkar

Download or read book Lean for Service Organizations and Offices written by Debashis Sarkar and published by Quality Press. This book was released on 2015-01-25 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a position more likely to build an intimate relationship with customers and build a foundation of operational excellence. Lean as a philosophy is new to the service companies, and many of them struggle to find the correct approach for its adoption. Many declare early victory after a few successful projects only to realize that the benefits do not sustain over a period of time. This happens because they do not really know what it takes for a holistic lean implementation in a service organization.!--nl--Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale & involvement. Many of the principles discussed in the book are based on the author’s first-hand experience in lean implementation. Being from a practitioner’s viewpoint, Lean for Service Organizations and Offices is light on theory and heavy on application, exactly what’s needed for a holistic and comprehensive lean transformation. Read an interview with the author in The Hindu.

The Routledge Companion to Lean Management

Author : Torbjorn H. Netland
Publisher : Taylor & Francis
ISBN 13 : 1317416511
Total Pages : 501 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The Routledge Companion to Lean Management by : Torbjorn H. Netland

Download or read book The Routledge Companion to Lean Management written by Torbjorn H. Netland and published by Taylor & Francis. This book was released on 2016-12-08 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided into three parts: The Lean Enterprise Lean across Industries A Lean World. This handbook is an excellent resource for business and management students as well as any academics, scholars, practitioners, and consultants interested in the "lean world."

Lean Solutions

Author : James P. Womack
Publisher : Simon and Schuster
ISBN 13 : 0743277791
Total Pages : 368 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis Lean Solutions by : James P. Womack

Download or read book Lean Solutions written by James P. Womack and published by Simon and Schuster. This book was released on 2015-08-18 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty & greater challenges in fulfilling orders. This text offers solutions to these problems.

Lean Transformations for Small and Medium Enterprises

Author : Arnaldo Camuffo
Publisher : CRC Press
ISBN 13 : 1315397803
Total Pages : 178 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Lean Transformations for Small and Medium Enterprises by : Arnaldo Camuffo

Download or read book Lean Transformations for Small and Medium Enterprises written by Arnaldo Camuffo and published by CRC Press. This book was released on 2017-01-06 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses summarizes two decades of research, teaching, and practice on lean thinking. Based on quantitative analysis of 100 cases of Lean transformations and 20 in-depth case studies of successfully transformed SMEs, it explains how to undertake lean transformations that lead to operational and financial performance improvement, and uses the Lean Transformation Framework --conceptualized by John Shook at the Lean Enterprise Institute—as a practical approach to design and de-risk the transformation process. SMEs’ leaders wishing to undertake and sustain a lean transformation must: Make a serious and lasting commitment to transform, avoiding the temptation to change course of action; Choose accurately the value streams that require improvement as defined by strategy deployment; Build capabilities to sustain the transformation; Lead by example by going to gemba and creating a culture of respect for people that goes beyond the visible devices and artifacts of Lean tools.

Lean Solutions

Author : Daniel T. Jones
Publisher : Simon and Schuster
ISBN 13 : 1471111016
Total Pages : 232 pages
Book Rating : 4.4/5 (711 download)

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Book Synopsis Lean Solutions by : Daniel T. Jones

Download or read book Lean Solutions written by Daniel T. Jones and published by Simon and Schuster. This book was released on 2013-09-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.

Lean Thinking

Author : James P. Womack
Publisher : Simon and Schuster
ISBN 13 : 1471111008
Total Pages : 365 pages
Book Rating : 4.4/5 (711 download)

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Book Synopsis Lean Thinking by : James P. Womack

Download or read book Lean Thinking written by James P. Womack and published by Simon and Schuster. This book was released on 2013-09-26 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European, and Japanese firms applied a simple set of principles called 'lean thinking' to survive the recession of 1991 and grow steadily in sales and profits through 1996. Even though the recession of 1997 never happened, companies were starving for information on how to make themselves leaner and more efficient. Now we are dealing with the recession of 2001 and the financial meltdown of 2002. So what happened to the exemplar firms profiled in Lean Thinking? In the new fully revised edition of this bestselling book those pioneering lean thinkers are brought up to date. Authors James Womack and Daniel Jones offer new guidelines for lean thinking firms and bring their groundbreaking practices to a brand new generation of companies that are looking to stay one step ahead of the competition.

Make Your Business a Lean Business

Author : Paul C. Husby
Publisher : Taylor & Francis
ISBN 13 : 1351623346
Total Pages : 356 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Make Your Business a Lean Business by : Paul C. Husby

Download or read book Make Your Business a Lean Business written by Paul C. Husby and published by Taylor & Francis. This book was released on 2017-09-19 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make Your Business a Lean Business is a written by business leaders for business leaders as a how-to guide to building enduring market leadership. Written by authors with more than 60 years’ experience applying Lean to operations and businesses, this book will allow readers to understand Lean principles and apply practices to transform their business. It also Shows readers how to transform their business to a Lean business using Lean philosophy, values, practice, and tools Is a comprehensive Lean Enterprise Operational Management System implementation guide that defines the Lean Enterprise Business Model Uses personal author experiences throughout the book to illuminate and reinforce concepts and practices Provides insights and a roadmap so executives can take immediate action to start building a Lean business Readers will be able follow a logical path aligning their business from strategy to detailed activity, thereby engaging their entire organization in becoming more competitive. It is the only true enterprise book about applying Lean to the entire business, and it provides business leaders with the understanding, approach, and tools to plan, align, and transform their business starting with their core business value proposition, business planning, disciplined goal and resource alignment, and implementation management.

The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization

Author : Tracey Richardson
Publisher : McGraw Hill Professional
ISBN 13 : 1259837432
Total Pages : 273 pages
Book Rating : 4.2/5 (598 download)

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Book Synopsis The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by : Tracey Richardson

Download or read book The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization written by Tracey Richardson and published by McGraw Hill Professional. This book was released on 2017-05-19 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The formula for Lean success! Toyota veterans reveal how to build continuous improvement into your company’s DNA Ever since Toyota introduced the revolutionary Toyota Production System (TPS), businesses have tried to replicate Toyota’s success. Few have succeeded over the long term. What businesses have failed to realize is that TPS calls for a fundamentally different way of thinking. Now, at long last, here is a straightforward guide that make sense of the thinking culture behind Toyota’s phenomenal success. In its pages, authors Tracey and Ernie Richardson speak from the heart as Toyota employees who worked in the Kentucky factory when the company was first introducing its people-first approach in the U.S., and went on in the ensuing decades to teach Lean thinking around the world. In The Toyota Engagement Equation, the authors take you through Toyota’s own journey of discovery. This deep dive into the company’s game-changing work practices reveals how employees were developed, how they were taught to spot and define problems through standardization, how they were coached to solve them, and how they were encouraged to improve their thinking as they moved forward. And you’ll see how Toyota developed this simple but profoundly effective approach into an overall management system—and how you can achieve amazing results in your company through the same system. In the world of Lean design and implementation handbooks, The Toyota Engagement Equation stands out as a fresh, unique, and authoritative guide to building your business into the Toyota of your industry. As the authors see it, TPS has now evolved to the “Thinking People System!”

Run Grow Transform

Author : Steven Bell
Publisher : CRC Press
ISBN 13 : 1466504501
Total Pages : 370 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Run Grow Transform by : Steven Bell

Download or read book Run Grow Transform written by Steven Bell and published by CRC Press. This book was released on 2017-07-27 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shingo Prize-winning author Steve Bell and other thought leaders show you how guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines.

The Power of Process

Author : Matthew Zayko
Publisher : CRC Press
ISBN 13 : 1000462021
Total Pages : 253 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Power of Process by : Matthew Zayko

Download or read book The Power of Process written by Matthew Zayko and published by CRC Press. This book was released on 2021-10-28 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Process Creation teaches the specific frames—the 6CON model—to look through to properly design any new process while optimizing the value-creating resources. The framing is applicable to create any process that involves people, technology, or equipment—whether the application is in manufacturing, healthcare, services, retail, or other industries. If you have a process, this approach will help. The result is 30% to 50% improvement in first-time quality, customer lead time, capital efficiency, labor productivity, and floorspace that could add up to millions of dollars saved per year. More important, it will increase both employee and customer satisfaction. The book details a case study from a manufacturing standpoint, starting with a tangible example to reinforce the 6CON model. This is the first book written from this viewpoint—connecting a realistic transformation with the detailed technical challenges, as well as the engagement of the stakeholders, each with their own bias. Key points and must-do actions are sprinkled throughout the case study to reinforce learning from the specific to the general. In this study, an empowered working team is charged with developing a new production line for a critical new product. As the story unfolds, they create an improved process that saves $5.6 million (10x payback on upfront resource investment) over the short life cycle of the product, as well as other measurable benefits in quality, ergonomics, and delivery. To an even greater benefit, they establish a new way of working that can be applied to all future process creation activities. Some organizations have tried their version of Lean process design following a formula or cookie-cutter approach. But true Lean process design goes well beyond forcing concepts and slogans into every situation. It is purposeful, scientific, and adaptable because every situation starts with a unique current state. In addition, Lean process design must include both the technical and social aspects, as they are essential to sustaining and improving any system. Observing the recurring problem of reworking processes that were newly launched brought the authors to the conclusion that a practical book focused on introducing the critical frames of Lean process creation was needed. This book enables readers to consider the details within each frame that must be addressed to create a Lean process. No slogans, no absolutes. Real thinking is required. This type of thinking is best learned from an example, so the authors provide this case study to demonstrate the thinking that should be applied to any process. High volume or low, simple or complex mix, manufacturing or service/transactional—the framing and thinking works. Along with the thinking, readers are enabled to derive their own future states. This is demonstrated in the story that surrounds the case study.

Leading the Lean Enterprise Transformation, Second Edition

Author : George Koenigsaecker
Publisher : CRC Press
ISBN 13 : 1439859876
Total Pages : 267 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Leading the Lean Enterprise Transformation, Second Edition by : George Koenigsaecker

Download or read book Leading the Lean Enterprise Transformation, Second Edition written by George Koenigsaecker and published by CRC Press. This book was released on 2012-09-26 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated with new information, illustrations, and leadership tools, Leading the Lean Enterprise Transformation, Second Edition describes how the metrics used by Toyota drive every line item in a financial statement in the right direction. Rather than focus on Lean tools and principles, the new edition of this bestselling reference focuses on what may be the least understood and most critical aspect of a Lean transformation: the building of a Lean culture. In addition to new appendices with background information and insightful stories on Lean leadership and implementation, it includes new information on tactical organization practices, strategy deployment, and Lean culture. An inductee to IndustryWeek's Hall of Fame, George Koenigsaecker illustrates successful strategies and valuable lessons learned with case histories of U.S. leaders who have been instrumental in bringing Lean to the forefront. He explains the use of value stream analysis at the leadership level and describes how to structure kaizen events that can improve the value stream. Organized in the chronological sequence that a leader embarking on a Lean journey would experience, the book discusses the methods used by the author during the Hon Company’s successful Lean conversion, which doubled productivity, tripled revenues, and led IndustryWeek to recognize Hon as one of the "World’s 100 Best Managed Firms." The book not only introduces powerful leadership tools—including strategy deployment, transformation value stream analysis, and transformation plan of care—but also arms potential change agents with the soft skills needed to define, develop, and communicate their vision. Detailing the steps required to sustain improvements, it supplies time-tested guidance for effective leadership throughout a Lean transformation in any organization.

Tracking a Transformation

Author : Stephen S. Cohen
Publisher : Brookings Institution Press
ISBN 13 : 9780815798408
Total Pages : 498 pages
Book Rating : 4.7/5 (984 download)

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Book Synopsis Tracking a Transformation by : Stephen S. Cohen

Download or read book Tracking a Transformation written by Stephen S. Cohen and published by Brookings Institution Press. This book was released on 2004-02-18 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Brookings Institution Press, Berkeley Roundtable on the International Economy, and the Institute on Global Conflict and Cooperation publication This book rests on the proposition that the information techology revolution of the last ten years marks the beginning of a fundamental economic transformation. This transformation will affect every activity in which organization, information processing, or communication is important. It may well require changes in ideas about ownership, property, and control--the way in which governments regulate economies in the broadest sense of that term. The e-commerce transformation presents remarkable opportunities for businesses, governments, and other organizations to remake themselves, recreate what it is that they can do, and reconstruct their relationships with customers, citizens, and constituents. A project of the Berkeley Roundtable on the International Economy (BRIE) and the Institute on Global Conflict and Cooperation (IGCC), this volume analyzes the way this transformation will affect market structure and pricing models in several major industries: retail financial services, air travel, music, automobiles, semiconductors, hearing instruments, food, textiles, and trucking.

Inside the Ford-UAW Transformation

Author : Joel Cutcher-Gershenfeld
Publisher : MIT Press
ISBN 13 : 0262029162
Total Pages : 409 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Inside the Ford-UAW Transformation by : Joel Cutcher-Gershenfeld

Download or read book Inside the Ford-UAW Transformation written by Joel Cutcher-Gershenfeld and published by MIT Press. This book was released on 2015-05-01 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the partnership between Ford and the UAW, forged through more than fifty pivotal events, transformed their capacity to combine good jobs with high performance. In 2009, the Ford Motor Company was the only one of the Big Three automakers not to take the federal bailout package. How did Ford remain standing when its competitors were brought to their knees? It was a gutsy decision, but it didn't happen in isolation. The United Auto Workers joined with Ford to make this possible—not only in 2009, but in a series of more than fifty pivotal events during three decades that add up to a transformation that simultaneously values work and delivers results. The pivotal events—some planned and some unplanned; some at the facility level and some at the enterprise level –were not all successful. All had the potential, however, to further the transformation, and all provide insight into how large-scale system change really happens. The authors—each with years of experience with Ford, the UAW, and the industry—provide an unprecedented inside look at how core operating assumptions are shifted and at the emergence of integrated operating systems for quality, safety, and other aspects of the enterprise. It is a transformation built on a foundation of dignity and mutual respect, guided by a vision of combining good jobs with high performance.

Impact of digital transformation on business models in the automotive industry

Author : Robin Mayer
Publisher : GRIN Verlag
ISBN 13 : 3346888614
Total Pages : 280 pages
Book Rating : 4.3/5 (468 download)

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Book Synopsis Impact of digital transformation on business models in the automotive industry by : Robin Mayer

Download or read book Impact of digital transformation on business models in the automotive industry written by Robin Mayer and published by GRIN Verlag. This book was released on 2023-06-12 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2023 in the subject Engineering - Automotive Engineering, grade: 1,5, University of Applied Sciences Aalen, language: English, abstract: Digital transformation and disruptive business models of new market players create unprecedented uncertainty in the automotive industry. One of the main reasons is the lack of understanding for the need of adapting business models to a changing business environment due to new technologies and shifting customer wants and needs. Even the automotive industry is not spared from digital Darwinism, according to which it is not the strongest or most intelligent of a species that survives, but rather the one that adapts best to change. What opportunities do OEMs have to transform their business models? How can best practices be used to generate new value creation, and what influence does the transformation of the business model have on the ecosystem? What role will the dealer play in the future, and how can he still deliver added value to the OEM? This paper provides an in-depth insight into the world of automotive sales, as well as a detailed analysis of the status quo. Best practices based on successful business model transformations of the top tier OEMs are the basis for a deeper understanding and serve other companies as foundation for developing digital business models. The goal of this paper is to examine the impact of digital transformation on the dealer business model and how they can continue to deliver value to the OEM. For this purpose, guided expert interviews are conducted with 16 experts from various areas of the automotive industry. Subsequently, a qualitative content analysis according to Mayring will be used to assess the challenges and impacts of the agent business model and to develop improvement measures and key topics that offer added value for OEMs. The results of this thesis support dealers in understanding their future role in the automotive industry and show design recommendations for a future-proof business model.

Toyota Supply Chain Management: A Strategic Approach to the Principles of Toyota's Renowned System

Author : Ananth V. Iyer
Publisher : McGraw Hill Professional
ISBN 13 : 007162340X
Total Pages : 240 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis Toyota Supply Chain Management: A Strategic Approach to the Principles of Toyota's Renowned System by : Ananth V. Iyer

Download or read book Toyota Supply Chain Management: A Strategic Approach to the Principles of Toyota's Renowned System written by Ananth V. Iyer and published by McGraw Hill Professional. This book was released on 2009-03-31 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Toyota Production System is the benchmark used throughout the world for “lean” thinking. Now you can model your own processes after those of the company that “wrote the book on supply chain management.” Written by two experts on the subject, along with a former Toyota senior executive, this book details the most celebrated supply chain operation in the world to help you form an integrated, synchronized system that will be the envy of your industry. You will find key insight into the logic behind every point of Toyota’s supply chain, along with both the tactics and strategies you can use to build an outstanding system of your own. Toyota Supply Chain Management explains how to achieve balance and efficiency by focusing on: Variety: Determine your variety of offerings based on operational efficiency and market demand Velocity: Maintain a steady flow through all processes of the supply chain Variability: Manage inconsistencies carefully to reduce cost and improve quality Visibility: Ensure the transparency of all processes to enable continuous learning and improvement The authors provide valuable insider tips and offer hands-on guidance for improvingproduction and operations in a variety of industries, including health care, insurance, banking, credit processing, and retailing. With careful attention paid to every aspect of the subject—from principles and theories to operations and best practices—Toyota Supply Chain Management is the most comprehensive, insightful guide to forging a world-class supply chain system.

The Remedy

Author : Pascal Dennis
Publisher : John Wiley and Sons
ISBN 13 : 0470643005
Total Pages : 274 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis The Remedy by : Pascal Dennis

Download or read book The Remedy written by Pascal Dennis and published by John Wiley and Sons. This book was released on 2010-06-24 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Shingo Prize for Excellence in Quality Improvement -From the Shingo judges: This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal...it is a pleasure to read. The Sequel to the Influential “Lean” Business Novel Andy & Me The Remedy is a compelling a business fable that shows how Lean quality improvement business practices—traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing? Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses