Tourism And Service Management

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Management of Tourism and Hospitality Services

Author : Rebecca Dei Mensah
Publisher : Xlibris Corporation
ISBN 13 : 1483693171
Total Pages : 418 pages
Book Rating : 4.4/5 (836 download)

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Book Synopsis Management of Tourism and Hospitality Services by : Rebecca Dei Mensah

Download or read book Management of Tourism and Hospitality Services written by Rebecca Dei Mensah and published by Xlibris Corporation. This book was released on 2013-09-30 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

Service Management Principles for Hospitality & Tourism

Author : Jay Kandampully
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1911635174
Total Pages : 344 pages
Book Rating : 4.9/5 (116 download)

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Book Synopsis Service Management Principles for Hospitality & Tourism by : Jay Kandampully

Download or read book Service Management Principles for Hospitality & Tourism written by Jay Kandampully and published by Goodfellow Publishers Ltd. This book was released on 2019-09-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.

Tourism Management

Author : Stephen Page
Publisher : Routledge
ISBN 13 : 1136433929
Total Pages : 593 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Tourism Management by : Stephen Page

Download or read book Tourism Management written by Stephen Page and published by Routledge. This book was released on 2011-01-03 with total page 593 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism Management: managing for change is a complete synthesis of tourism, from its beginnings through to the major impacts it has on today's global community, the environment and economy. Provocative and stimulating, it challenges the conventional thinking and generates reflection, thought and debate. This bestselling book is now in its third edition and has been fully revised and updated to include complete set of brand new case studies, a new four colour page design to enhance learning and improved online companion resources packed with must have information to assist in learning and teaching. Tourism Management covers the fundamentals of tourism, introducing the following key concepts: * The development of tourism * Tourism supply and demand * Sectors involved: transport, accommodation, government * The future of tourism: including forecasting and future issues affecting the global nature of tourism In a user-friendly, handbook style, each chapter covers the material required for at least one lecture within a degree level course. Written in a jargon-free and engaging style, this is the ultimate student-friendly text, and a vital introduction to this exciting, ever-changing area of study. The text is also accompanied by a companion website packed with extra resources for both students and lecturers, including learning outcomes for each chapter, multiple choice questions, links to sample chapters of related titles and journal articles for further reading, as well as downloadable PowerPoint materials ad illustrations from the text. Accredited lecturers can request access to download additional material by going to http://textbooks.elsevier.com to request access.

Tourism and Service Management

Author : David Solnet
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1906884323
Total Pages : 34 pages
Book Rating : 4.9/5 (68 download)

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Book Synopsis Tourism and Service Management by : David Solnet

Download or read book Tourism and Service Management written by David Solnet and published by Goodfellow Publishers Ltd. This book was released on 2011-04-30 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of the Contemporary Review Series. Contemporary Tourism Reviews will provide you with critical, state-of-the-art surveys of all of the major areas of tourism study to people who are coming to a topic for the first time. Written by leading thinkers and academics in the field they provide flexible, current and topical information as an instant download.

Service Quality Management in Hospitality, Tourism, and Leisure

Author : Connie Mok
Publisher : Routledge
ISBN 13 : 1136386564
Total Pages : 359 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Service Quality Management in Hospitality, Tourism, and Leisure by : Connie Mok

Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Connie Mok and published by Routledge. This book was released on 2013-01-11 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Service Management Principles for Hospitality and Tourism

Author : Maria Rellie B. Kalacas
Publisher : Society Publishing
ISBN 13 : 9781774073131
Total Pages : 0 pages
Book Rating : 4.0/5 (731 download)

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Book Synopsis Service Management Principles for Hospitality and Tourism by : Maria Rellie B. Kalacas

Download or read book Service Management Principles for Hospitality and Tourism written by Maria Rellie B. Kalacas and published by Society Publishing. This book was released on 2019-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.

Tourism Management

Author : Stephen Page
Publisher : Routledge
ISBN 13 : 1136000739
Total Pages : 402 pages
Book Rating : 4.1/5 (36 download)

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Book Synopsis Tourism Management by : Stephen Page

Download or read book Tourism Management written by Stephen Page and published by Routledge. This book was released on 2012-10-12 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism Management: managing change covers the fundamentals of tourism, introducing the following key concepts: * The development of tourism * Tourism supply and demand * Sectors involved: transport, accommodation, government * The future of tourism: including forecasting and future issues affecting the global nature of tourism In a user-friendly, handbook style, each chapter covers the material required for at least one lecture within an HND / degree level course. Global examples are used, and the companion website contains further resources, including questions to link the case study to the discussion in the text and sample chapters from related texts. Written in a jargon-free and engaging style, this is the ultimate student-friendly text, and a vital introduction to this exciting, ever-changing area of study. The text is also accompanied by a companion website packed with extra resources for both students and lecturers. It includes: * Sample chapters from leading tourism textbooks * Learning outcomes for each chapter * Exploring further - links to sample chapters from leading tourism textbooks and journal articles * A multiple choice exercise to text knowledge and understanding * Links to websites for further study * Additional case studies on Adventure tourism industry in New Zealand and the responsiblilties of managing visitor well being at destination * Powerpoint slides for lectures and presentations

Managing Tourism and Hospitality Services

Author : B. Prideaux
Publisher : CABI
ISBN 13 : 1845930150
Total Pages : 357 pages
Book Rating : 4.8/5 (459 download)

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Book Synopsis Managing Tourism and Hospitality Services by : B. Prideaux

Download or read book Managing Tourism and Hospitality Services written by B. Prideaux and published by CABI. This book was released on 2006-09-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Quality Service Management in Tourism and Hospitality

Author : Jimmy Burgess
Publisher :
ISBN 13 : 9781645328278
Total Pages : 0 pages
Book Rating : 4.3/5 (282 download)

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Book Synopsis Quality Service Management in Tourism and Hospitality by : Jimmy Burgess

Download or read book Quality Service Management in Tourism and Hospitality written by Jimmy Burgess and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Revenue Management for Hospitality and Tourism

Author : Alan Fyall
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1908999500
Total Pages : 270 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis Revenue Management for Hospitality and Tourism by : Alan Fyall

Download or read book Revenue Management for Hospitality and Tourism written by Alan Fyall and published by Goodfellow Publishers Ltd. This book was released on 2013-05-31 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment of the whole field for students and professionals.

Hand Book of Travel, Tourism and Hospitality Management

Author : Sushil Masih
Publisher :
ISBN 13 : 9789380228945
Total Pages : 0 pages
Book Rating : 4.2/5 (289 download)

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Book Synopsis Hand Book of Travel, Tourism and Hospitality Management by : Sushil Masih

Download or read book Hand Book of Travel, Tourism and Hospitality Management written by Sushil Masih and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Excellence in Tourism and Hospitality

Author : K. Thirumaran
Publisher : Springer Nature
ISBN 13 : 3030576949
Total Pages : 222 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Service Excellence in Tourism and Hospitality by : K. Thirumaran

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

The Business of Tourism Management

Author : John G. Beech
Publisher : Pearson Education
ISBN 13 : 9780273688013
Total Pages : 616 pages
Book Rating : 4.6/5 (88 download)

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Book Synopsis The Business of Tourism Management by : John G. Beech

Download or read book The Business of Tourism Management written by John G. Beech and published by Pearson Education. This book was released on 2006 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: Its key features include an internationally and business-focused textbook that meets the needs of tourism management students around the world; many original case studies and examples encourage and enable students to apply theory to real-world scenarios; extensive coverage of electronic commerce, reflecting the fast-paced development and realities of the industry; learning outcomes, case studies, guided questions, discussion points and ideas for further research help students structure their progress. John Beech is Head of the Department of Strategy and Applied Management at Coventry Business School, Coventry University. Simon Chadwick is Programme Director for the MSc in Sport Management and the Business of Football at Birkbeck College, the University of London.

Cross-Cultural Aspects of Tourism and Hospitality

Author : Erdogan Koc
Publisher : Routledge
ISBN 13 : 1000172066
Total Pages : 351 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Cross-Cultural Aspects of Tourism and Hospitality by : Erdogan Koc

Download or read book Cross-Cultural Aspects of Tourism and Hospitality written by Erdogan Koc and published by Routledge. This book was released on 2020-09-03 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.

Services Management

Author : Jay Kandampully
Publisher :
ISBN 13 : 9781292042916
Total Pages : 384 pages
Book Rating : 4.0/5 (429 download)

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Book Synopsis Services Management by : Jay Kandampully

Download or read book Services Management written by Jay Kandampully and published by . This book was released on 2013-11-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today - including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial - in selling services, hospitality enterprises are 'selling' personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book - ones that have proven so effective in other service sectors.

Tourism Management

Author : Clare Inkson
Publisher : SAGE
ISBN 13 : 1446290158
Total Pages : 450 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Tourism Management by : Clare Inkson

Download or read book Tourism Management written by Clare Inkson and published by SAGE. This book was released on 2012-03-22 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic Inspection Copy available for instructors here This exciting new text offers all students of Tourism a concise introduction to all the core topics of Tourism Management. Covering both key theory and practice it introduces students to general management issues across the whole tourism sector in an accessible and manageable way. Focusing particularly on the challenges of managing tourism in the 21st Century, it integrates the themes of sustainability, internationalism, technology and globalisation throughout to provide a thoroughly modern approach to the study of Tourism. Key features of this text include: - A specific focus on the management of tourism in the context of economic, social and environmental conditions, avoiding lengthy descriptions of the various components of the sector; - Three main integrated themes focusing on the demand for tourism, the supply of tourism, and the challenge of balancing of the two; - Coverage of how management techniques are developing in response to changing patterns of demand, emerging markets and destinations, globalisation, and the impacts of tourism; - Discussion points, examples and cases studies designed with the broadest cultural and international dimensions in mind for today's diverse student profile. Written specifically for those looking for core topic coverage in a manageable and concise format, this text will be essential reading for those looking for a truly contemporary introduction to Tourism Management.

Service Quality Management in Hospitality, Tourism, and Leisure

Author : Connie Mok
Publisher : Routledge
ISBN 13 : 1136386637
Total Pages : 360 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Service Quality Management in Hospitality, Tourism, and Leisure by : Connie Mok

Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Connie Mok and published by Routledge. This book was released on 2013-01-11 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.