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Total Quality Management Implementation And How Well Commercial Banks Do As An Organisation
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Book Synopsis Total Quality Management Implementation and how Well Commercial Banks Do as an Organisation by : Hailemariam Mamo Adhana
Download or read book Total Quality Management Implementation and how Well Commercial Banks Do as an Organisation written by Hailemariam Mamo Adhana and published by Independent Author. This book was released on 2023-03-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: TQM has become a competitive strategy for organizations and has been widely implemented throughout the world. Over the previous three decades, there has been a dramatic growth globally in the implementation of total quality management (TQM) in many organizations with the aim of improving the quality of their products and services, and meeting customers' needs. Although the literature in the field relates the success of many organizations in the implementation of TQM, it also refers to the fact that there have been some failures or shortcomings and barriers to the implementation of TQM. These failures or barriers to adoption and implementation are due to lack of top management commitment or weak understanding of total quality management, and encompass organizational cultural factors. A firm's performance is a function of how well managers use quality management practices to improve the quality of products and services. In today's global environment, organizations are constantly looking for ways to expand and improve their businesses in terms of quality to enhance performance. Quality management practices have been used by banking firms in Ethiopia to improve on performance. However, customers are still complaining that the quality of service products has been compromised. The purpose of this study was to establish the effect of total quality management practices on organizational performance of commercial banks in Ethiopia. The specific objectives of the study were: to identify the extent that the commercial banks in Ethiopia have adopted TQM principles; to explore the TQM elements that are significantly associated with the Organizational Performance (OP) in the Ethiopian Commercial Banks; and to investigate the effect of each TQM elements on the organizational performance of the commercial banks. The study used both descriptive and explanatory research design. The target population comprised all 17 commercial banks and a sample size of 330 branch manager respondents from Addis Ababa, Adama and Hawassa cities. The study adopted simple random proportional sampling technique. The study used primary data which was collected using self-administered questionnaires. Validity of the instruments was ensured through face, and content validity and reliability was tested using Cronbach's Alpha with a coefficient of 0.7, which was considered acceptable. Data was analyzed using descriptive and inferential statistics. Descriptive statistics was used to summarize data while inferential statistics, specifically Multiple Linear Regression, was used to test the hypotheses. The analysis used SPSS version 22 to aid in data analysis. The results were presented using tables and figures. Out of variety of TQM factors affecting OP, five were identified and selected through pilot results for TQM implementation in the Ethiopian banks. These factors were ranked as: top management commitment, education and training, customer focus, employees' involvement, and people management according to their level of significance of effect over the organizational performance on the basis of the analysis made. The study recommended that the management should be committed to quality by providing strategic direction with respect to quality management practices, which should be aligned to the firms' objectives. Policy makers should create a quality framework that is geared towards improving performance and ensure it is adhered to by all stakeholders in the commercial firms in Ethiopia. Finally, the study recommends that similar research be done in other sectors like manufacturing industries.
Book Synopsis Implementing Total Quality Management by : Joseph R. Jablonski
Download or read book Implementing Total Quality Management written by Joseph R. Jablonski and published by Jossey-Bass. This book was released on 1991 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Implementation of Total Quality Management: a Comprehensive Training Program by : Rolf E. Rogers
Download or read book Implementation of Total Quality Management: a Comprehensive Training Program written by Rolf E. Rogers and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring Business Excellence by : Gopal K. Kanji
Download or read book Measuring Business Excellence written by Gopal K. Kanji and published by Routledge. This book was released on 2012-10-12 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Book Synopsis TOTAL QUALITY MANAGEMENT by : B. JANAKIRAMAN
Download or read book TOTAL QUALITY MANAGEMENT written by B. JANAKIRAMAN and published by PHI Learning Pvt. Ltd.. This book was released on 2006-01-01 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today’s world of fierce business competition. Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. Features the Japanese management philosophy, quality awards and standards. Presents the differences between total quality management and business process re-engineering and approaches to integrate them. Describes the various aspects of benchmarking, capability maturity model and customer relationship management.
Book Synopsis The TQM Journal, 23 by : Lars Witell
Download or read book The TQM Journal, 23 written by Lars Witell and published by . This book was released on 2011 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."
Book Synopsis Total Quality Management in Education by : Edward Sallis
Download or read book Total Quality Management in Education written by Edward Sallis and published by Psychology Press. This book was released on 2002 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.
Book Synopsis Work Culture In The Banking Industry A Sociological Study Of Three Nationalised Banks In Kolkata by : Dr Arunava Narayan Mukherjee
Download or read book Work Culture In The Banking Industry A Sociological Study Of Three Nationalised Banks In Kolkata written by Dr Arunava Narayan Mukherjee and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality Management Practices by : Jeremiah Maina Kamau
Download or read book Quality Management Practices written by Jeremiah Maina Kamau and published by IPR Journals and Book Publishers. This book was released on 2023-09-08 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOPICS IN THE BOOK Influence of Project Management Information System on Project Performance in Commercial Banks in Nairobi, Kenya Influence of Budgeting and Debt Management Literacy Training on Financial Performance of Equity Bank Trained Women Self Help Groups in Machakos Town, Kenya Role of Total Quality Management Practices on Performance of Fairtrade Premium Projects in Kenya Effects of Post-Implementation Community Participation on Sustainability of Borehole Water Projects in Embu County, Kenya
Book Synopsis Managing Service Quality by : Paul Kunst
Download or read book Managing Service Quality written by Paul Kunst and published by . This book was released on 1995 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Ten Steps to a Results-based Monitoring and Evaluation System by : Jody Zall Kusek
Download or read book Ten Steps to a Results-based Monitoring and Evaluation System written by Jody Zall Kusek and published by World Bank Publications. This book was released on 2004-06-15 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: An effective state is essential to achieving socio-economic and sustainable development. With the advent of globalization, there are growing pressures on governments and organizations around the world to be more responsive to the demands of internal and external stakeholders for good governance, accountability and transparency, greater development effectiveness, and delivery of tangible results. Governments, parliaments, citizens, the private sector, NGOs, civil society, international organizations and donors are among the stakeholders interested in better performance. As demands for greater accountability and real results have increased, there is an attendant need for enhanced results-based monitoring and evaluation of policies, programs, and projects. This Handbook provides a comprehensive ten-step model that will help guide development practitioners through the process of designing and building a results-based monitoring and evaluation system. These steps begin with a OC Readiness AssessmentOCO and take the practitioner through the design, management, and importantly, the sustainability of such systems. The Handbook describes each step in detail, the tasks needed to complete each one, and the tools available to help along the way."
Book Synopsis Frontiers of Business, Management and Economics by : Mehran Nejati
Download or read book Frontiers of Business, Management and Economics written by Mehran Nejati and published by Universal-Publishers. This book was released on 2013-06-05 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited book is a compilation of research studies conducted in the areas of business, management and economics. These cutting-edge articles will be of interest to researchers, academics, and business managers.
Book Synopsis Quality Management by : David L. Goetsch
Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Book Synopsis Total Quality Management: A Culture for Upswing Performance of Wind Power Industry by : Dr. Jeyasinghraj
Download or read book Total Quality Management: A Culture for Upswing Performance of Wind Power Industry written by Dr. Jeyasinghraj and published by Shineeks Publishers. This book was released on 2024-03-12 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) epitomizes a pinnacle business excellence program, strategically deployed to elevate an organization’s performance amidst the ever-evolving business landscape. A profound comprehension of TQM principles and practices becomes indispensable for organizations aspiring to enhance their operational efficacy. Within the pages of this book, paramount focus is accorded not solely to TQM principles and organizational culture, but also to pragmatic insights garnered from diverse wind companies. Research findings are adeptly employed to demonstrate how the cultivation of a TQM culture has positively augmented the performance of the wind industry, highlighting the pivotal role of human resources in driving this transformation. Moreover, it elucidates how such implications can be extrapolated to other sectors, particularly within the burgeoning renewable energy domain in India.
Book Synopsis Human Resource Management by : Gary Dessler
Download or read book Human Resource Management written by Gary Dessler and published by Pearson Educación. This book was released on 2000 with total page 750 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Human Resource Management (HRM) and Personnel courses. The #1 best-selling HRM book in the market, Dessler's Human Resource Management provides a comprehensive review of personnel management concepts and practices in a highly readable form. This edition focuses on the high-performance organization building better, faster, more competitive organizations through HR; while continuing to offer practical applications that help all managers deal with their personnel-related responsibilities.
Book Synopsis Quality Management and Practices by : Kim-Soon Ng
Download or read book Quality Management and Practices written by Kim-Soon Ng and published by BoD – Books on Demand. This book was released on 2012-04-27 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.
Book Synopsis Understanding, Managing, and Implementing Quality by : Jiju Antony
Download or read book Understanding, Managing, and Implementing Quality written by Jiju Antony and published by Psychology Press. This book was released on 2002 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
