The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

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Author :
Publisher : Walter de Gruyter
ISBN 13 : 3598440170
Total Pages : 401 pages
Book Rating : 4.5/5 (984 download)

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Book Synopsis The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services by : Sueli Mara Soares Pinto Ferreira

Download or read book The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services written by Sueli Mara Soares Pinto Ferreira and published by Walter de Gruyter. This book was released on 2006-05-19 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

Libri

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Publisher :
ISBN 13 :
Total Pages : 314 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Libri by : Jean Anker

Download or read book Libri written by Jean Anker and published by . This book was released on 2006 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. 4-24 include Communications of the International Federation of Library Associations (IFLA-FIAB).

Bibliographie Mensuelle

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Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Bibliographie Mensuelle by : United Nations Library (Geneva, Switzerland)

Download or read book Bibliographie Mensuelle written by United Nations Library (Geneva, Switzerland) and published by . This book was released on 2006 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Virtual Customer - A New Paradigm for Improving Customer Relations in Libraries and Information Services / O Cliente Virtual: Um Novo Paradigma Para Melhorar O Relacionamento Entre Clientes E Servicos de Informacao E Bibliotecas / L' Usager Virtuel: Un Nouveau Paradigme Pour Améliorer Le Service À la Clientèle Dans Les Bibliothèques Et Services

Download The Virtual Customer - A New Paradigm for Improving Customer Relations in Libraries and Information Services / O Cliente Virtual: Um Novo Paradigma Para Melhorar O Relacionamento Entre Clientes E Servicos de Informacao E Bibliotecas / L' Usager Virtuel: Un Nouveau Paradigme Pour Améliorer Le Service À la Clientèle Dans Les Bibliothèques Et Services PDF Online Free

Author :
Publisher : Walter de Gruyter
ISBN 13 : 9783119160742
Total Pages : 385 pages
Book Rating : 4.1/5 (67 download)

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Book Synopsis The Virtual Customer - A New Paradigm for Improving Customer Relations in Libraries and Information Services / O Cliente Virtual: Um Novo Paradigma Para Melhorar O Relacionamento Entre Clientes E Servicos de Informacao E Bibliotecas / L' Usager Virtuel: Un Nouveau Paradigme Pour Améliorer Le Service À la Clientèle Dans Les Bibliothèques Et Services by : Sueli Mara Soares Pinto Ferreira

Download or read book The Virtual Customer - A New Paradigm for Improving Customer Relations in Libraries and Information Services / O Cliente Virtual: Um Novo Paradigma Para Melhorar O Relacionamento Entre Clientes E Servicos de Informacao E Bibliotecas / L' Usager Virtuel: Un Nouveau Paradigme Pour Améliorer Le Service À la Clientèle Dans Les Bibliothèques Et Services written by Sueli Mara Soares Pinto Ferreira and published by Walter de Gruyter. This book was released on 2005 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.