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The Spirit To Serve Marriotts Way
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Book Synopsis The Spirit to Serve by : John Willard Marriott
Download or read book The Spirit to Serve written by John Willard Marriott and published by HarperCollins Publishers. This book was released on 1997 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marriott was recently listed by Fortune magazine as one of "The 100 Best Companies to Work for in America" and the "5th Best Company for Asians, Blacks & Hispanics" and ranked by Business Week as one of the "Top Ten Companies for Work & Family."
Book Synopsis Without Reservations by : John Willard Marriott (Jr.)
Download or read book Without Reservations written by John Willard Marriott (Jr.) and published by Luxury Custom Publishing LLC. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global business leader and hotel industry icon J W Bill Marriott, Jr shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr, blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. This is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.
Book Synopsis Be My Guest by : CONRAD AUTOR HILTON
Download or read book Be My Guest written by CONRAD AUTOR HILTON and published by Simon and Schuster. This book was released on 1984 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bill Marriott written by Dale Van Atta and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author gives readers an intimate portrait of the life of a billionaire and business titan and shares his definition of success. This biography tells the remarkable story of a man who had the vision to create a multibillion-dollar business, who understood the power of giving, and lived the creed that hard work will pay off, but success is never final.
Book Synopsis 50 Success Classics by : Tom Butler-Bowdon
Download or read book 50 Success Classics written by Tom Butler-Bowdon and published by Hachette UK. This book was released on 2010-12-07 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the all-time classic books that have helped millions of people achieve success in their work and personal lives.
Book Synopsis The Spirit of Hospitality by : Larry Stuart
Download or read book The Spirit of Hospitality written by Larry Stuart and published by Morgan James Publishing. This book was released on 2018-09-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.
Book Synopsis Delight Your Customers by : Steve Curtin
Download or read book Delight Your Customers written by Steve Curtin and published by AMACOM. This book was released on 2013-07-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Book Synopsis Finding Our Way by : Margaret J. Wheatley
Download or read book Finding Our Way written by Margaret J. Wheatley and published by Berrett-Koehler Publishers. This book was released on 2005-02-14 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acclaimed author “richly articulates how the insights of modern science . . . can usher in a new era of human and planetary health” (Systems Thinker). For years, Margaret Wheatley has written eloquently about humanizing our organizations and helping people to work together more effectively and compassionately. She has shown how breakthroughs in chaos theory and quantum physics can enable organizations to function more like responsive, self-organizing living systems, rather than cold mechanisms of control. And she has gradually expanded these ideas into the wider arena of human society. In short, Margaret Wheatley is one of the most innovative and influential organizational thinkers of our time, and Finding Our Way brings together her shorter writings for the first time, touching on all the topics she has addressed throughout her career, showing how she has applied the ideas in her books in many different situations. “However,” she writes, “this is not a collection of articles. I updated, revised, or substantially added to the original content of each one. In this way, everything written here represents my current views on the subjects I write about.” Provocative, challenging, at times poetic, and often deeply moving, Finding Our Way sums up Wheatley’s thinking on a diverse scope of topics from leadership and management to education and raising children in turbulent times; from societal commentary to specific organizational techniques and more. “Wheatley provocatively lays out how managers must operate to be effective in a system that is ‘alive’ . . . Finding Our Way challenges us to see the enterprises we lead in new light.” —Leader’s Beacon
Book Synopsis Every Shot Must Have a Purpose by : Pia Nilsson
Download or read book Every Shot Must Have a Purpose written by Pia Nilsson and published by Penguin. This book was released on 2005-09-22 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two legendary coaches give golfers a powerful new approach to the game... and to life. As coaches to some of golf’s top players, Pia Nilsson and Lynn Marriott have designed and refined a revolutionary way of teaching the game, with phenomenal results. They don’t believe in prescribing the same stance, grip, and swing to everyone, followed by hours of purposeless drilling. They don’t even believe in beginning with physical technique. Their success has proven to them that a great game begins with a great vision. Unlike any other golf book, Every Shot Must Have a Purpose offers cutting-edge techniques for integrating the physical, technical, mental, emotional, and social parts of a player’s game. The book’s revolutionary pre-shot routine will improve your focus, leading to a golf swing that is not only successful but can be repeated under extreme pressure. Emphasizing the individual golfer rather than a rigid set of mechanics, their VISION54 method takes the frustration out of the game. Why 54? Because they believe it’s possible to shoot a 54 (making a birdie on every hole of a par-72 course) if you have the right mind-set and well-honed intuitive power. An engaging read for the beginner or the seasoned golfer, Every Shot Must Have a Purpose is inspiration for life, not just the links.
Book Synopsis Destination Wellness by : Annie Daly
Download or read book Destination Wellness written by Annie Daly and published by Chronicle Books. This book was released on 2021-05-11 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: True well-being isnt hard to find. You just have to know where to look. In this insightful, full-color tour of Jamaica, Norway, Hawai'i, Japan, India, and Brazil, wellness and travel journalist Annie Daly shares a diverse array of philosophies, lifestyles, and practices for better living. Fed up with the commercialization of the wellness industry after working in it for years, Annie embarked on an inspiring adventure through some of the world's happiest and healthiest cities and villages to find out what we can learn from them. Whether she's hiking along gorgeous fjords in Norway to see why Norwegians are so dedicated to getting outside, soothing her spirit with Hawaiian salt water cleanses, or learning about the importance Brazilians place on community, Annie combines on-the-ground reporting with heartful personal narrative to share the global lessons, philosophies, and customs that prove that wellness is not about the products—it's about the way you live your life. With candid photography, lesser-known history sidebars, and guidance on how to incorporate these often ancient and always timeless practices into your own lifestyle, this culturally-immersive read invites you to view the world through a different lens and decide what being well means to you. Destination Wellness is the perfect book for: • Anyone who has embraced hygge and is looking for new lifestyle inspiration • Armchair travelers and staycationers • Happiness and inspiration seekers • Wellness and travel enthusiasts • History lovers
Download or read book The Oil Road written by James Marriott and published by Verso Books. This book was released on 2012-09-04 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Caspian drilling rigs and Caucasus mountain villages to Mediterranean fishing communities and European capitals, this is a journey through the heart of our oil-obsessed society. Blending travel writing and investigative journalism, it charts a history of violent confrontation between geopolitics, profit and humanity. From the revolutionary futurism of 1920s Baku to the unblinking capitalism of modern London, this book reveals the relentless drive to control fossil fuels. Harrowing, powerful and insightful, The Oil Road maps the true cost of oil.
Book Synopsis The Resilience Breakthrough by : Christian Moore
Download or read book The Resilience Breakthrough written by Christian Moore and published by Greenleaf Book Group. This book was released on 2014-07-22 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Guide to Resilience: The Second-Greatest Principle in the World Christian Moore is convinced that each of us has a power hidden within, something that can get us through any kind of adversity. That power is resilience. In The Resilience Breakthrough, Moore delivers a practical primer on how you can become more resilient in a world of instability and narrowing opportunity, whether you’re facing financial troubles, health setbacks, challenges on the job, or any other problem. We can all have our own resilience breakthrough, Moore argues, and can each learn how to use adverse circumstances as potent fuel for overcoming life’s hardships. As he shares engaging real-life stories and brutally honest analysis of his own experiences, Moore equips you with twenty-seven resilience-building tools that you can start using today—in your personal life or in your organization.
Book Synopsis Rapunzel's Revenge by : Shannon Hale
Download or read book Rapunzel's Revenge written by Shannon Hale and published by Bloomsbury Publishing USA. This book was released on 2011-11-04 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rapunzel escapes her tower-prison all on her own, only to discover a world beyond what she'd ever known before. Determined to rescue her real mother and to seek revenge on her kidnapper would-be mother, Rapunzel and her very long braids team up with Jack (of Beanstalk fame) and together they perform daring deeds and rescues all over the western landscape, eventually winning the justice they so well deserve.
Download or read book Sophie's World written by Jostein Gaarder and published by Farrar, Straus and Giroux. This book was released on 2007-03-20 with total page 599 pages. Available in PDF, EPUB and Kindle. Book excerpt: A page-turning novel that is also an exploration of the great philosophical concepts of Western thought, Jostein Gaarder's Sophie's World has fired the imagination of readers all over the world, with more than twenty million copies in print. One day fourteen-year-old Sophie Amundsen comes home from school to find in her mailbox two notes, with one question on each: "Who are you?" and "Where does the world come from?" From that irresistible beginning, Sophie becomes obsessed with questions that take her far beyond what she knows of her Norwegian village. Through those letters, she enrolls in a kind of correspondence course, covering Socrates to Sartre, with a mysterious philosopher, while receiving letters addressed to another girl. Who is Hilde? And why does her mail keep turning up? To unravel this riddle, Sophie must use the philosophy she is learning—but the truth turns out to be far more complicated than she could have imagined.
Download or read book Joyful written by Ingrid Fetell Lee and published by Hachette UK. This book was released on 2018-09-04 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make small changes to your surroundings and create extraordinary happiness in your life with groundbreaking research from designer and TED star Ingrid Fetell Lee. Next Big Idea Club selection—chosen by Malcolm Gladwell, Susan Cain, Dan Pink, and Adam Grant as one of the "two most groundbreaking new nonfiction reads of the season!" "This book has the power to change everything! Writing with depth, wit, and insight, Ingrid Fetell Lee shares all you need to know in order to create external environments that give rise to inner joy." —Susan Cain, author of Quiet and founder of Quiet Revolution Have you ever wondered why we stop to watch the orange glow that arrives before sunset, or why we flock to see cherry blossoms bloom in spring? Is there a reason that people—regardless of gender, age, culture, or ethnicity—are mesmerized by baby animals, and can't help but smile when they see a burst of confetti or a cluster of colorful balloons? We are often made to feel that the physical world has little or no impact on our inner joy. Increasingly, experts urge us to find balance and calm by looking inward—through mindfulness or meditation—and muting the outside world. But what if the natural vibrancy of our surroundings is actually our most renewable and easily accessible source of joy? In Joyful, designer Ingrid Fetell Lee explores how the seemingly mundane spaces and objects we interact with every day have surprising and powerful effects on our mood. Drawing on insights from neuroscience and psychology, she explains why one setting makes us feel anxious or competitive, while another fosters acceptance and delight—and, most importantly, she reveals how we can harness the power of our surroundings to live fuller, healthier, and truly joyful lives.
Book Synopsis A Recipe for Disaster by : John Marriott
Download or read book A Recipe for Disaster written by John Marriott and published by Wipf and Stock Publishers. This book was released on 2018-10-01 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statistics speak for themselves; record numbers of individuals who at one time identified as Christians are deconverting from the faith and identifying as unbelievers. Why is this happening and what can be done to prevent it? A Recipe for Disaster seeks to answer those questions by focusing on the four ways churches and parents unwittingly contribute to the deconversion process. By over-preparing, under-preparing, ill-preparing, and painfully preparing those they are responsible to disciple into mature believers, churches and parents instead set them up for a crisis of faith that all too often leads to the loss of faith. In response to each of the four methods of poor preparation, A Recipe for Disaster offers a recipe for success, four alternative methods of preparation designed to instill lifelong faith.
Book Synopsis Not So Quiet... by : Helen Zenna Smith
Download or read book Not So Quiet... written by Helen Zenna Smith and published by The Feminist Press at CUNY. This book was released on 1993-01-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praised by the Chicago Sun-Times for its “furious, indignant power,” this story offers a rare, funny, bitter, and feminist look at war. First published in London in 1930, Not So Quiet... (on the Western Front) describes a group of British women ambulance drivers on the French front lines during World War I, surviving shell fire, cold, and their punishing commandant, "Mrs. Bitch." The novel takes the guise of an autobiography by Smith, pseudonym for Evadne Price. The novel's power comes from Smith's outrage at the senselessness of war, at her country's complacent patriotism, and her own daily contact with the suffering and the wounded.
