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The Shortcut Guide To Improving It Service Support Through Itil
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Book Synopsis The Shortcut Guide to Improving IT Service Support Through ITIL by : Realtimepublishers.com
Download or read book The Shortcut Guide to Improving IT Service Support Through ITIL written by Realtimepublishers.com and published by Realtimepublishers.com. This book was released on 2007 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Shortcut Guide to IT Service Management and Automation by : Rebecca Herold
Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing an Information Security and Privacy Awareness and Training Program by : Rebecca Herold
Download or read book Managing an Information Security and Privacy Awareness and Training Program written by Rebecca Herold and published by CRC Press. This book was released on 2010-08-24 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Starting with the inception of an education program and progressing through its development, implementation, delivery, and evaluation, Managing an Information Security and Privacy Awareness and Training Program, Second Edition provides authoritative coverage of nearly everything needed to create an effective training program that is compliant with
Book Synopsis The Shortcut Guide to Automating Network Management and Compliancee by : Realtimepublishers.com
Download or read book The Shortcut Guide to Automating Network Management and Compliancee written by Realtimepublishers.com and published by Realtimepublishers.com. This book was released on 2006 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Shortcut Guide to Virtualization and Service Automation by : Greg Shelds
Download or read book The Shortcut Guide to Virtualization and Service Automation written by Greg Shelds and published by Realtimepublishers.com. This book was released on 2008 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ITIL® 4 – A Pocket Guide by : Jan van Bon
Download or read book ITIL® 4 – A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Book Synopsis Continual Service Improvement based on ITIL V3 Management Guides by : Jan van Bon
Download or read book Continual Service Improvement based on ITIL V3 Management Guides written by Jan van Bon and published by Van Haren Publishing. This book was released on 2008-06-15 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability.
Book Synopsis IT Service Management by : Ernest Brewster
Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute for IT. This book was released on 2012-05-08 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
Book Synopsis IT Service Management by : Ernest Brewster
Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
Book Synopsis A Study Guide to Service Catalogue from the Principles of ITIL V3 by : Hank Marquis
Download or read book A Study Guide to Service Catalogue from the Principles of ITIL V3 written by Hank Marquis and published by The Stationery Office. This book was released on 2010 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
Book Synopsis ITIL® 4 – A Pocket Guide by : Jan van Bon
Download or read book ITIL® 4 – A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris
Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-04-18 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
Book Synopsis The ITIL V3 Factsheet Benchmark Guide by : Michael Wedemeyer
Download or read book The ITIL V3 Factsheet Benchmark Guide written by Michael Wedemeyer and published by Lulu.com. This book was released on 2007 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)
Book Synopsis Foundations of IT Service Management Based on ITIL® V3 by : itSMF International
Download or read book Foundations of IT Service Management Based on ITIL® V3 written by itSMF International and published by Van Haren. This book was released on 2008-07-15 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!
Book Synopsis Key Element Guide ITIL Continual Service Improvement by : Vernon Lloyd
Download or read book Key Element Guide ITIL Continual Service Improvement written by Vernon Lloyd and published by TSO. This book was released on 2012-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement
Book Synopsis The ITIL 4 Service Management Handbook by : R Parvin
Download or read book The ITIL 4 Service Management Handbook written by R Parvin and published by Independently Published. This book was released on 2024-05-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices Unlock the Power of ITIL 4 to Transform Your IT Service Management Are you ready to elevate your IT service management to the next level? "The ITIL 4 Service Management Handbook" is your comprehensive guide to mastering the ITIL 4 framework and harnessing its power to streamline operations, improve service quality, and drive business value. Key Features: Comprehensive Coverage: This handbook provides in-depth coverage of the ITIL 4 framework, from foundational concepts and guiding principles to the Service Value System and its 34 management practices. Practical Guidance: Beyond theory, this book offers practical, actionable guidance on how to apply ITIL 4 concepts in real-world scenarios. It includes real-world examples, case studies, and exercises to help you implement ITIL 4 in your organization. Four Dimensions Focus: Gain a deep understanding of the four dimensions of service management (Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes) and how they interact to create a holistic service management ecosystem. Guiding Principles: Learn how to apply the seven guiding principles of ITIL 4 to make informed decisions, foster collaboration, and drive continual improvement. Service Value System: Explore the ITIL Service Value System (SVS), the heart of ITIL 4, and how it can be used to create, deliver, and manage value through IT-enabled services. Best Practices: Discover the best practices for implementing ITIL 4 in your organization, from assessing your readiness and developing an implementation plan to measuring and demonstrating success. Exam Preparation: Get ready for the ITIL 4 Foundation exam with tips and strategies for success. - Who Should Read This Book: IT managers and leaders Service delivery professionals IT operations teams Business analysts Consultants Students and anyone interested in IT service management - What You'll Learn: The fundamentals of service management and the evolution of ITIL The key concepts and terminology of ITIL 4 How to apply the four dimensions, guiding principles, and Service Value System in your organization The 34 ITIL 4 management practices and how they contribute to value creation Strategies for successfully adopting and implementing ITIL 4 How to measure and demonstrate the success of your ITIL 4 initiatives - Embark on Your ITIL 4 Journey "The ITIL 4 Service Management Handbook" is your essential companion on your journey to mastering ITIL 4. Whether you're new to ITIL or a seasoned practitioner, this book will equip you with the knowledge and skills you need to transform your IT service management and deliver exceptional value to your customers and stakeholders.
Book Synopsis ITIL(R) V4 Complete Certification Guidebook by : Jaden Locus
Download or read book ITIL(R) V4 Complete Certification Guidebook written by Jaden Locus and published by Independently Published. This book was released on 2020-01-02 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) V4 Complete Certification Guidebook Find out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more. ITIL(R) - ITIL(R) is a (registered) Trade Mark of AXELOS Limited. All rights reserved. Topics covered in this book: Exams Fundamentals Service Organizations Service Management Value Organizations and people Services and Products Service Offerings Service relationships Outcomes Costs Risks Utility and Warranty Dimensions of service management Organizations and people Information and Technology Partners and suppliers Value streams and processes Service Value System Opportunity, Demand and Value Governance Guiding Principles Focus on value Start where you are Progress and Feedback Collaborate and Promote Think and work Keep it simple Service Value Chain Planning Improve Engage Design and Transition Build Delivery and support Continual improvement What is the vision? Where are we now? Where do we want to be? Take action How to keep the momentum? General Management Practices Management practices Continuous Improvement Information Security Management Relationship Management Supplier Management Architecture Management Service management practices Change Control Incident Management Problem Management Service desk Service level management Service request management IT Asset management Conclusion Practice test
