The Service Book

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The Service

Author : Frankie Miren
Publisher : Influx Press
ISBN 13 : 1910312886
Total Pages : 365 pages
Book Rating : 4.9/5 (13 download)

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Book Synopsis The Service by : Frankie Miren

Download or read book The Service written by Frankie Miren and published by Influx Press. This book was released on 2021-07-08 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign against prostitution has brought her some strange bedfellows. After a shock change to the law, with brothels being raided by the authorities, lives across the country are fractured. As a threat from Lori's past begins to catch up with her, the three women are increasingly, inevitably drawn into each other's orbit. The Service is a powerful and challenging novel about womens bodies, sex and relationships, mental health, entitlement, authenticity, privilege and power - as shocking as any dystopia, but touching and deeply humane.

The Minister's Service Book

Author : Myer Pearlman
Publisher :
ISBN 13 : 9780882435510
Total Pages : 0 pages
Book Rating : 4.4/5 (355 download)

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Book Synopsis The Minister's Service Book by : Myer Pearlman

Download or read book The Minister's Service Book written by Myer Pearlman and published by . This book was released on 1991-10-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features text for common ceremonies such as marriage services, baptismal services, dedication of children, reception of new members, funeral services, dedication of church buildings, and installation of officers. Gold stamped

Song and Service Book for Ship and Field

Author : Ivan L. Bennett
Publisher :
ISBN 13 : 9781258916374
Total Pages : 194 pages
Book Rating : 4.9/5 (163 download)

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Book Synopsis Song and Service Book for Ship and Field by : Ivan L. Bennett

Download or read book Song and Service Book for Ship and Field written by Ivan L. Bennett and published by . This book was released on 2013-10 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a new release of the original 1941 edition.

Service Book of the Holy Orthodox-Catholic Apostolic (Greco-Russian) Church

Author : Orthodox Eastern Church
Publisher :
ISBN 13 :
Total Pages : 666 pages
Book Rating : 4.:/5 (89 download)

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Book Synopsis Service Book of the Holy Orthodox-Catholic Apostolic (Greco-Russian) Church by : Orthodox Eastern Church

Download or read book Service Book of the Holy Orthodox-Catholic Apostolic (Greco-Russian) Church written by Orthodox Eastern Church and published by . This book was released on 1906 with total page 666 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Official Introduction to the ITIL Service Lifecycle

Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 9780113310616
Total Pages : 256 pages
Book Rating : 4.3/5 (16 download)

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Book Synopsis The Official Introduction to the ITIL Service Lifecycle by : OGC - Office of Government Commerce

Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Uncommon Service

Author : Frances X. Frei
Publisher : Harvard Business Press
ISBN 13 : 1422133311
Total Pages : 262 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Uncommon Service by : Frances X. Frei

Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Vespers and Divine Liturgy

Author : Priest Jonathan Lincoln
Publisher :
ISBN 13 : 9781736172339
Total Pages : pages
Book Rating : 4.1/5 (723 download)

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Book Synopsis Vespers and Divine Liturgy by : Priest Jonathan Lincoln

Download or read book Vespers and Divine Liturgy written by Priest Jonathan Lincoln and published by . This book was released on 2021-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

No Place for Truth

Author : David F. Wells
Publisher : Wm. B. Eerdmans Publishing
ISBN 13 : 9780802807472
Total Pages : 334 pages
Book Rating : 4.8/5 (74 download)

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Book Synopsis No Place for Truth by : David F. Wells

Download or read book No Place for Truth written by David F. Wells and published by Wm. B. Eerdmans Publishing. This book was released on 1994-12-20 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evangelicals, argues Wells, have largely lost the truth that God also stands outside all human experience, that he still summons sinners to repentance and belief regardless of their self-image, and that he calls his church to stand fast in his truth against the blandishments of the modern world.

The Little Customer Service Book

Author : Rick Grassi
Publisher :
ISBN 13 : 9780578772929
Total Pages : 94 pages
Book Rating : 4.7/5 (729 download)

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Book Synopsis The Little Customer Service Book by : Rick Grassi

Download or read book The Little Customer Service Book written by Rick Grassi and published by . This book was released on 2020-11-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook detailing the basics of effective customer service.

Digital Customer Service

Author : Rick DeLisi
Publisher : John Wiley & Sons
ISBN 13 : 1119841909
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Digital Customer Service by : Rick DeLisi

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

Thank You for My Service

Author : Mat Best
Publisher : Bantam
ISBN 13 : 1524796506
Total Pages : 240 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis Thank You for My Service by : Mat Best

Download or read book Thank You for My Service written by Mat Best and published by Bantam. This book was released on 2019-08-20 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The unapologetic, laugh-your-ass-off military memoir both vets and civilians have been waiting for, from a five-tour Army Ranger turned YouTube phenomenon and zealous advocate for veterans Members of the military’s special operations branches share a closely guarded secret: They love their jobs. They relish the opportunity to fight. They are thankful for it, even, and hopeful that maybe, possibly, they’ll also get to kill a bunch of bad guys while they’re at it. You don’t necessarily need to thank them for their service—the pleasure is all theirs. In this hilarious and personal memoir, readers ride shotgun alongside former Army Ranger and private military contractor and current social media phenomenon Mat Best, into the action and its aftermath, both abroad and at home. From surviving a skin infection in the swampy armpit of America (aka Columbus, Georgia) to kicking down doors on the outskirts of Ramadi, from blowing up a truck full of enemy combatants to witnessing the effects of a suicide bombing right in front of your face, Thank You for My Service gives readers who love America and love the good guys fresh insight into what it’s really like inside the minds of the men and women on the front lines. It’s also a sobering yet steadying glimpse at life for veterans after the fighting stops, when the enemy becomes self-doubt or despair and you begin to wonder why anyone should be thanking you for anything, least of all your service. How do you keep going when something you love turns you into somebody you hate? For veterans and their friends and families, Thank You for My Service will offer comfort, in the form of a million laughs, and counsel, as a blueprint for what to do after the war ends and the real fight begins. And for civilians, this is the insider account of military life you won’t find anywhere else, told with equal amounts of heart and balls. It’s Deadpool meets Captain America, except one went to business school and one went to therapy, and it’s anyone’s guess which is which.

Service Design for Business

Author : Ben Reason
Publisher : John Wiley & Sons
ISBN 13 : 1118988922
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Service Design for Business by : Ben Reason

Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Service Design

Author : Andy Polaine
Publisher : Rosenfeld Media
ISBN 13 : 1933820616
Total Pages : 216 pages
Book Rating : 4.9/5 (338 download)

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Book Synopsis Service Design by : Andy Polaine

Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

At Your Service

Author : Sandra Antonelli
Publisher : Sandra Barletta
ISBN 13 : 9780646800769
Total Pages : 344 pages
Book Rating : 4.8/5 (7 download)

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Book Synopsis At Your Service by : Sandra Antonelli

Download or read book At Your Service written by Sandra Antonelli and published by Sandra Barletta. This book was released on 2019-04-23 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: A butler. A spy. A toilet brush. A romantic suspense cosy spy-thriller-mystery with a dash of grittiness and humour. It's Charade meets Remains of the Day. If Major Kitt can't protect Mae, he'll lose the best butler-and scrambled eggs-a spy ever loved.

Getting Service Right

Author : Jeff Toister
Publisher : Toister Performance Solutions
ISBN 13 : 9780578433363
Total Pages : 219 pages
Book Rating : 4.4/5 (333 download)

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Book Synopsis Getting Service Right by : Jeff Toister

Download or read book Getting Service Right written by Jeff Toister and published by Toister Performance Solutions. This book was released on 2019-03-15 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I

Thank You for Your Service

Author : David Finkel
Publisher : Bond Street Books
ISBN 13 : 038568097X
Total Pages : 273 pages
Book Rating : 4.3/5 (856 download)

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Book Synopsis Thank You for Your Service by : David Finkel

Download or read book Thank You for Your Service written by David Finkel and published by Bond Street Books. This book was released on 2013-10-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, Finkel shadowed the men of the US 2-16 Infantry Battalion in Baghdad as they carried out the grueling fifteen-month "surge" that changed them all forever. Now Finkel has followed many of the same men as they've returned home and struggled to reintegrate - both into their family lives and into society at large. In the ironically titled Thank You for Your Service, Finkel writes with tremendous compassion not just about the soldiers but about their wives and children. Where do soldiers belong after their homecoming? Is it reasonable, or even possible, to expect them to rejoin their communities as if nothing has happened? And in moments of hardship, who can soldiers turn to if they feel alienated by the world they once lived in? These are the questions Finkel faces as he revisits the brave but shaken men of the 2-16. More than a work of journalism, Thank You for Your Service is an act of understanding -- shocking but always riveting, unflinching but deeply humane, it takes us inside the heads of those who must live the rest of their lives with the realities of war.