The Role Of Transportation In Achieving Customer Satisfaction In A Private Distribution Company

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The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

Author : Dr. David Ackah
Publisher : GRIN Verlag
ISBN 13 : 3656850127
Total Pages : 54 pages
Book Rating : 4.6/5 (568 download)

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Book Synopsis The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company by : Dr. David Ackah

Download or read book The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company written by Dr. David Ackah and published by GRIN Verlag. This book was released on 2014-11-28 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, ( Atlantic International University ) (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times to customers are not always meet. Most customers also agree that increase in customer satisfaction also depends on transportation. Furthermore, it is recommended on the basis of the evidence that to understand customer satisfaction better, the company must survey customers about both perceived service quality and the perception about satisfaction.

The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

Author : Dr. David Ackah
Publisher :
ISBN 13 : 9783656850137
Total Pages : 56 pages
Book Rating : 4.8/5 (51 download)

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Book Synopsis The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company by : Dr. David Ackah

Download or read book The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company written by Dr. David Ackah and published by . This book was released on 2016-02-12 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: A, Atlantic International University (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times to customers are not always meet. Most customers also agree that increase in customer satisfaction also depends on transportation. Furthermore, it is recommended on the basis of the evidence that to understand customer satisfaction better, the company must survey customers about both perceived service quality and the perception about satisfaction.

Author :
Publisher : Smocot Ionut Mihai
ISBN 13 :
Total Pages : 81 pages
Book Rating : 4./5 ( download)

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Book Synopsis by :

Download or read book written by and published by Smocot Ionut Mihai. This book was released on with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The U.S. Department of Transportation's Comprehensive Truck Size and Weight Study. Volume II: Issues and Background

Author :
Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The U.S. Department of Transportation's Comprehensive Truck Size and Weight Study. Volume II: Issues and Background by :

Download or read book The U.S. Department of Transportation's Comprehensive Truck Size and Weight Study. Volume II: Issues and Background written by and published by . This book was released on 2000 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Urban Logistics

Author : Rosario Macario
Publisher : Elsevier
ISBN 13 : 0128144629
Total Pages : 286 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Managing Urban Logistics by : Rosario Macario

Download or read book Managing Urban Logistics written by Rosario Macario and published by Elsevier. This book was released on 2023-06-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Urban Logistics provides new insights based on the most recent research, theories, and developments in technological and ICT solutions, contemporary corporate trends, the re-evaluation of the role of authorities, and much more. The book shows how to manage these complex urban logistics issues using a long term, systemic perspective where urban freight distribution is an integral part of the entire urban mobility system. It examines the convergence points between mass and customized deliveries, thus modeling the decision processes, trade-offs and tolerances behind these processes to enable a more fluid sharing of urban space. Users will find an approach that tackles these issues from an empirical viewpoint that is based on analysis from a wide set of cases in urban environments around the world. A fresh and unique multidisciplinary approach that is based on solid theoretical background and a pragmatic management standpoint makes this book a must have for those involved in urban logistics. Blends theory with real-world cases to create viable solutions Uses an interdisciplinary approach to city logistics in a structured and organized way that is useful for all stakeholders Shows how to identify logistics profiles and build a logistical map of the city Examines the technological solutions that can be used to support different business models, adopting a rational, innovative, problem-solving approach to the movement of urban goods

Consumer Logistics

Author : Peter J. Rimmer
Publisher : Edward Elgar Publishing
ISBN 13 : 1786430371
Total Pages : 172 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Consumer Logistics by : Peter J. Rimmer

Download or read book Consumer Logistics written by Peter J. Rimmer and published by Edward Elgar Publishing. This book was released on 2018-02-23 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technology has changed the way we work, socialize, shop, play and learn. This book offers a stimulating exploration of how digitization has begun transforming the prevailing global logistics system into a self-service and sharing economy, and ultimately provides a vision of the monumental changes likely to overflow into the business landscape.

Encyclopedia of Production and Manufacturing Management

Author : Paul M. Swamidass
Publisher : Springer Nature
ISBN 13 : 1402006128
Total Pages : 1012 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Encyclopedia of Production and Manufacturing Management by : Paul M. Swamidass

Download or read book Encyclopedia of Production and Manufacturing Management written by Paul M. Swamidass and published by Springer Nature. This book was released on 2006-09-21 with total page 1012 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Encyclopedia of Production and Manufacturing Management is an encyclopedia that has been developed to serve this field as the fundamental reference work. Over the past twenty years, the field of production and operations management has grown more rapidly than ever and consequently its boundaries have been stretched in all directions. For example, in the last two decades, production and manufacturing management absorbed in rapid succession several new production management concepts: manufacturing strategy, focused factory, just-in-time manufacturing, concurrent engineering, total quality management, supply chain management, flexible manufacturing systems, lean production, and mass customization, to name a few. This explosive growth makes the need for this volume abundantly clear. The manufacturing industry thinks and acts more broadly than it did several decades ago. The most notable change has been the need for manufacturing managers to think in technological, strategic and competitive terms. This is a very favorable development, and it leads to manufacturing success. The entries in this encyclopedia include the most recent technical and strategic innovations in production and manufacturing management. The encyclopedia consists of articles of varying lengths. The longer articles on important concepts and practices range from five to fifteen pages. There are about 100 such articles written by nearly 100 authors from around the world. In addition, there are over 1000 shorter entries on concepts, practices and principles. The range of topics and depth of coverage is intended to suit both student and professional audiences. The shorter entries provide digests of unfamiliar and complicated subjects. Difficult subjects are made intelligible to the reader without oversimplification. The strategic and technological perspectives on various topics give this Encyclopedia its distinctiveness and uniqueness. The world of manufacturing today is increasingly competitive. It is apparent that manufacturers must respond to these competitive pressures with technical and strategic innovation. This encyclopedia has been developed to help researchers, students and those in the manufacturing industry to understand and implement these ongoing changes in the field.

Operations, Logistics and Supply Chain Management

Author : Henk Zijm
Publisher : Springer
ISBN 13 : 3319924478
Total Pages : 728 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Operations, Logistics and Supply Chain Management by : Henk Zijm

Download or read book Operations, Logistics and Supply Chain Management written by Henk Zijm and published by Springer. This book was released on 2018-08-29 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of important trends and developments in logistics and supply chain research, making them available to practitioners, while also serving as a point of reference for academicians. Operations and logistics are cornerstones of modern supply chains that in turn are essential for global business and economics. The composition, character and importance of supply chains and networks are rapidly changing, due to technological innovations such as Information and Communication Technologies, Sensors and Robotics, Internet of Things, and Additive Manufacturing, to name a few (often referred to as Industry 4.0). Societal developments such as environmental consciousness, urbanization or the optimal use of scarce resources are also impacting how supply chain networks are configured and operated. As a result, future supply chains will not just be assessed in terms of cost-effectiveness and speed, but also the need to satisfy agility, resilience and sustainability requirements. To face these challenges, an understanding of the basic as well as more advanced concepts and recent innovations is essential in building competitive and sustainable supply chains and, as part of that, logistics and operations. These span multiple disciplines and geographies, making them interdisciplinary and international. Therefore, this book contains contributions and views from a variety of experts from multiple countries, and combines management, engineering as well as basic information technology and social concepts. In particular, it aims to: provide a comprehensive guide for all relevant and major logistics, operations, and supply chain management topics in teaching and business practice address three levels of expertise, i.e., concepts and principles at a basic (undergraduate, BS) level, more advanced topics at a graduate level (MS), and finally recent (state-of-the-art) developments at a research level. In particular the latter serve to present a window on current and future (potential) logistics innovations in the different thematic fields for both researchers and top business practitioners integrate a textbook approach with matching case studies for effective teaching and learning discuss multiple international perspectives in order to represent adequately the true global nature of operations, logistics and supply chains.

Logistics Transportation Systems

Author : MD Sarder
Publisher : Elsevier
ISBN 13 : 0128162872
Total Pages : 455 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Logistics Transportation Systems by : MD Sarder

Download or read book Logistics Transportation Systems written by MD Sarder and published by Elsevier. This book was released on 2020-10-17 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics Transportation Systems compiles multiple topics on transportation logistics systems from both qualitative and quantitative perspectives, providing detailed examples of real-world logistics workflows. It explores the key concepts and problem-solving techniques required by researchers and logistics professionals to effectively manage the continued expansion of logistics transportation systems, which is expected to reach an estimated 25 billion tons in the United States alone by 2045. This book provides an ample understanding of logistics transportation systems, including basic concepts, in-depth modeling analysis, and network analysis for researchers and practitioners. In addition, it covers policy issues related to transportation logistics, such as security, rules and regulations, and emerging issues including reshoring. This book is an ideal guide for academic researchers and both undergraduate and graduate students in transportation modeling, supply chains, planning, and systems. It is also useful to transportation practitioners involved in planning, feasibility studies, consultation and policy for transportation systems, logistics, and infrastructure. - Provides real-world examples of logistics systems solutions for multiple transportation modes, including seaports, rail, barge, road, pipelines, and airports - Covers a wide range of business aspects, including customer service, cost, and decision analysis - Features key-term definitions, concept overviews, discussions, and analytical problem-solving

Business Studies - Class 11 - English

Author : Navneet Singh
Publisher : Navneet Singh
ISBN 13 :
Total Pages : 567 pages
Book Rating : 4./5 ( download)

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Book Synopsis Business Studies - Class 11 - English by : Navneet Singh

Download or read book Business Studies - Class 11 - English written by Navneet Singh and published by Navneet Singh. This book was released on with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business At its core, a business is an organization or entity engaged in commercial, industrial, or professional activities with the primary goal of generating profit. However, the concept of "business" encompasses much more than just making money. Here are some key aspects: Value Creation: Businesses create value by providing products or services that satisfy customer needs or solve their problems. This value can take various forms, such as convenience, quality, innovation, or affordability. Exchange: Business involves the exchange of goods, services, or money between parties. This exchange can occur between businesses (B2B) or between businesses and consumers (B2C). Risk and Reward: Business activities involve taking risks, such as investing capital, developing new products, or entering new markets, in the hope of achieving financial rewards. Managing risks effectively is crucial for long-term success. Innovation: Businesses drive innovation by developing new products, services, processes, or business models. Innovation helps businesses stay competitive, adapt to changing market conditions, and create value for customers. Employment: Businesses create jobs and contribute to economic growth by hiring employees, contractors, and service providers. They provide opportunities for individuals to earn income, develop skills, and pursue career advancement. Legal and Regulatory Environment: Businesses operate within a framework of laws, regulations, and industry standards that govern their activities. Compliance with these requirements is essential for maintaining legality, ethical standards, and social responsibility. Customer Focus: Successful businesses prioritize customer satisfaction and strive to build strong relationships with their customers. Understanding customer needs, preferences, and feedback is critical for developing products and services that meet market demand. Financial Management: Businesses must manage their finances effectively to ensure profitability, liquidity, and long-term sustainability. This includes budgeting, accounting, financial planning, and investment decisions. Social Impact: Businesses have a broader impact on society beyond their economic activities. They can contribute to social welfare through philanthropy, corporate social responsibility (CSR), ethical business practices, and environmental sustainability initiatives. Globalization: In an increasingly interconnected world, businesses operate across national borders, engaging in international trade, investment, and collaboration. Globalization presents opportunities for growth and expansion but also challenges related to cultural differences, regulatory compliance, and geopolitical risks. Overall, business encompasses a wide range of activities and functions aimed at creating value, driving innovation, and meeting the needs of customers, employees, shareholders, and society at large.

Qualitative Data Analysis with NVivo

Author : Patricia Bazeley
Publisher : SAGE
ISBN 13 : 1446234959
Total Pages : 233 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Qualitative Data Analysis with NVivo by : Patricia Bazeley

Download or read book Qualitative Data Analysis with NVivo written by Patricia Bazeley and published by SAGE. This book was released on 2007-04-12 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: `In plain language but with very thorough detail, this book guides the researcher who really wants to use the NVivo software (and use it now) into their project. The way is lit with real-project examples, adorned with tricks and tips, but it’s a clear path to a project' - Lyn Richards, Founder and Non-Executive Director, QSR International Doing Qualitative Data Analysis with NVivo is essential reading for anyone thinking of using their computer to help analyze qualitative data. With 15 years experience in computer-assisted analysis of qualitative and mixed-mode data, Patricia Bazeley is one of the leaders in the use and teaching of NVivo software. Through this very practical book, readers are guided on how best to make use of the powerful and flexible tools offered by the latest version of NVivo as they work through each stage of their research projects. Explanations draw on examples from her own and others' projects, and are supported by the methodological literature. Researchers have different requirements and come to their data from different perspectives. This book shows how NVivo software can accommodate and assist analysis across those different perspectives and methodological approaches. It is required reading for both students and experienced researchers alike.

Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced

Author : City of London College of Economics
Publisher : City of London College of Economics
ISBN 13 :
Total Pages : 510 pages
Book Rating : 4./5 ( download)

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Book Synopsis Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced by : City of London College of Economics

Download or read book Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview The diploma in business provides the core business knowledge and skills needed to move into management roles or become an entrepreneur and launch your own company. Content - The U. S Business Environment - Business Ethics and Social Responsibility - Entrepreneurship, New Ventures, and Business Ownership - The Global Context of Business - Business Management - Organizing the Business - Operations Management and Quality - Employee Behavior and Motivation - Leadership and Decision Making - Human Resource Management and Labor Relations - Marketing Processes and Consumer Behavior - Pricing, Distribution, and Promoting Products - Information Technology for Business - The Role of Accountants and Accounting Information - Money and Banking - Managing Finances Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Operations Management

Author : Ray R. Venkataraman
Publisher : SAGE Publications
ISBN 13 : 1544339372
Total Pages : 1388 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Operations Management by : Ray R. Venkataraman

Download or read book Operations Management written by Ray R. Venkataraman and published by SAGE Publications. This book was released on 2018-11-29 with total page 1388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations Management: Managing Global Supply Chains takes a holistic, integrated approach to managing operations and supply chains by exploring the strategic, tactical, and operational decisions and challenges facing organizations worldwide. Authors Ray R. Venkataraman and Jeffrey K. Pinto address sustainability in each chapter, showing that sustainable operations and supply chain practices are not only attainable, but are critical and often profitable practices for organizations to undertake. With a focus on critical thinking and problem solving, Operations Management provides students with a comprehensive introduction to the field and equips them with the tools necessary to thrive in today’s evolving global business environment.

The Curious Science of Modern Marketing Management

Author : Dr.M.G.Bhaskar
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9394958517
Total Pages : 404 pages
Book Rating : 4.3/5 (949 download)

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Book Synopsis The Curious Science of Modern Marketing Management by : Dr.M.G.Bhaskar

Download or read book The Curious Science of Modern Marketing Management written by Dr.M.G.Bhaskar and published by Archers & Elevators Publishing House. This book was released on with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Marketing

Author : Courtland L. Bovée
Publisher :
ISBN 13 :
Total Pages : 840 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis Marketing by : Courtland L. Bovée

Download or read book Marketing written by Courtland L. Bovée and published by . This book was released on 1995 with total page 840 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer-satisfaction Audit

Author : Richard N. Lemieux
Publisher :
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis Customer-satisfaction Audit by : Richard N. Lemieux

Download or read book Customer-satisfaction Audit written by Richard N. Lemieux and published by . This book was released on 1985 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Handbook of Energy Policy

Author : Farhad Taghizadeh-Hesary
Publisher : Springer Nature
ISBN 13 : 9811967784
Total Pages : 970 pages
Book Rating : 4.8/5 (119 download)

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Book Synopsis The Handbook of Energy Policy by : Farhad Taghizadeh-Hesary

Download or read book The Handbook of Energy Policy written by Farhad Taghizadeh-Hesary and published by Springer Nature. This book was released on 2023-04-29 with total page 970 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Energy Policy is a unique and novel reference for addressing the policy implications of energy demand and supply from their economic, political, social, planning, and environmental aspects. The Handbook of Energy Policy provides several studies from the global, regional, national, or local perspectives that are of wider policy significance. Studies provided in this book are of interest to the international organizations, governments, public and private sector entities, local communities, universities, research institutions, and other non-governmental organizations. Topics covered in the Handbook of Energy Policy are including energy security, energy poverty, energy finance, energy pricing, energy and environment, energy and sustainability, energy and growth, energy efficiency, energy trade, technological innovation and energy, energy transition, energy nexus studies, economics, and policy of fossil fuels, economics, and policy of renewable and green energies. The policy recommendations provided in all chapters are supported by a rigorous empirical or theoretical analysis.