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The Relationship Of Job Satisfaction Personality Traits And Retail Sales Performance
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Book Synopsis HRM and Performance by : David E. Guest
Download or read book HRM and Performance written by David E. Guest and published by John Wiley & Sons. This book was released on 2012-12-19 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The link between HRM and performance has become an important policy issue at both a national and a corporate level. HRM and Performance draws on the knowledge and expertise of a number of leading international scholars in the field of HRM to provide a comprehensive overview of the current state of HRM and identify fruitful directions for theory, research and practice. A central question throughout is - what's next for HRM and what are the keys to the future of managing people and performance?
Book Synopsis The Value Profit Chain by : James L. Heskett
Download or read book The Value Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 2010-05-11 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager.
Book Synopsis Proceedings of the 1983 Academy of Marketing Science (AMS) Annual Conference by : John C. Rogers III
Download or read book Proceedings of the 1983 Academy of Marketing Science (AMS) Annual Conference written by John C. Rogers III and published by Springer. This book was released on 2015-06-26 with total page 665 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume includes the full proceedings from the 1983 Academy of Marketing Science (AMS) Annual Conference held in Miami, Florida. It provides a variety of quality research in the fields of marketing theory and practice in areas such as consumer behaviour, marketing history marketing management, marketing education, industrial marketing and international marketing, among others. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Download or read book Brand Attachment written by C. Whan Park and published by Now Publishers Inc. This book was released on 2008 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this review is to provide an overview of various literatures related to consumer search for information, and its effect on markets. Normative models of consumer search prior to purchase, and of consumer search through experience, are reviewed first. Models of consumer consideration set formation are also outlined. These models are generally based on consumers balancing the costs and benefits of search, which implies that search should be limited if it is costly. The extensive empirical literature on consumer search, which is reviewed next, does indicate that search is limited. The third major section of this review discusses the effect of search on market equilibrium, and market forces related to the supply of information. These include models of how advertising, retailing, and the Internet become organized to facilitate consumer search. The review concludes with a discussion of overall findings and suggestions for further research.
Book Synopsis Handbook of Psychology, Industrial and Organizational Psychology by : Irving B. Weiner
Download or read book Handbook of Psychology, Industrial and Organizational Psychology written by Irving B. Weiner and published by John Wiley & Sons. This book was released on 2012-10-10 with total page 820 pages. Available in PDF, EPUB and Kindle. Book excerpt: Psychology is of interest to academics from many fields, as well as to the thousands of academic and clinical psychologists and general public who can't help but be interested in learning more about why humans think and behave as they do. This award-winning twelve-volume reference covers every aspect of the ever-fascinating discipline of psychology and represents the most current knowledge in the field. This ten-year revision now covers discoveries based in neuroscience, clinical psychology's new interest in evidence-based practice and mindfulness, and new findings in social, developmental, and forensic psychology.
Book Synopsis Personality at Work by : Adrian Furnham
Download or read book Personality at Work written by Adrian Furnham and published by Routledge. This book was released on 2002-09-11 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personality at Work examines the increasingly controversial role of individual differences in predicting and determining behaviour at work. It asks whether psychological tests measuring personality traits can predict behaviour at work, such as job satisfaction, productivity, as well as absenteeism and turnover. Importantly, it is a critical and comprehensive review of that literature from psychology, sociology and management science which lies at the interface of personality theory, occupational psychology and organizational behaviour. Drawing on a vast body of published material, Adrian Furnham describes for the first time current state of knowledge in this area. The result is a volume which will be an enormously useful resource to the researcher and practitioner, as well as students of psychology, management science and sociology. Personality at Work is the only exhaustive and incisive multi-disciplinary work to assess the role of psychological testing in the management of the work place.
Book Synopsis Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by : Salih Kusluvan
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Book Synopsis Proceedings of the 8th International Conference on Accounting, Management, and Economics (ICAME 2023) by : Arianto Patunru
Download or read book Proceedings of the 8th International Conference on Accounting, Management, and Economics (ICAME 2023) written by Arianto Patunru and published by Springer Nature. This book was released on 2024 with total page 1094 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zusammenfassung: This is an open access book. The International Conference on Accounting, Management, and Economics (ICAME) is an annual agenda organized by the Faculty of Economics and Business, Hasanuddin University. In 2023, we would like to introduce to you the 8th ICAME with the current theme entitled "Establishing Inclusive Economy and Business". SUB THEME Development Economics Public Economics Financial Accounting Management Accounting Finance and Investment Sustainability Business Corporate Governance Human Capital Islamic Economics Other Related; Accounting, Management, Economics Issues We hope that our conference can add discussions and information from various research towards the discourse of new economic policy in the post-pandemic era. This activity also became an important agenda in publishing scientific papers by academics and became a positive contribution to mapping Indonesia's future development. Therefore, we would like to invite academics, practitioners, researchers to contribute to the development of economic and business management research through participating in the 8th of ICAME. Thank you for your participation and we look forward to meeting you at the conference
Book Synopsis Description and Measurement of Personality by : Raymond Bernard Cattell
Download or read book Description and Measurement of Personality written by Raymond Bernard Cattell and published by . This book was released on 1946 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Personality at Work by : Adrian Furnham
Download or read book Personality at Work written by Adrian Furnham and published by Routledge. This book was released on 2002-09-11 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personality at Work examines the increasingly controversial role of individual differences in predicting and determining behaviour at work. It asks whether psychological tests measuring personality traits can predict behaviour at work, such as job satisfaction, productivity, as well as absenteeism and turnover. Importantly, it is a critical and comprehensive review of that literature from psychology, sociology and management science which lies at the interface of personality theory, occupational psychology and organizational behaviour. Drawing on a vast body of published material, Adrian Furnham describes for the first time current state of knowledge in this area. The result is a volume which will be an enormously useful resource to the researcher and practitioner, as well as students of psychology, management science and sociology. Personality at Work is the only exhaustive and incisive multi-disciplinary work to assess the role of psychological testing in the management of the work place.
Book Synopsis Comprehensive Dissertation Index by :
Download or read book Comprehensive Dissertation Index written by and published by . This book was released on 1989 with total page 978 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Comprehensive Handbook of Personality and Psychopathology, Personality and Everyday Functioning by : Jay C. Thomas
Download or read book Comprehensive Handbook of Personality and Psychopathology, Personality and Everyday Functioning written by Jay C. Thomas and published by John Wiley & Sons. This book was released on 2006-01-11 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personality and Everyday Functioning covers the foundations of personality theory and the impact of personality on normal functioning. Leading personality researchers present chapters on major theories of personality, such as psychoanalytic, developmental, behavioral, and constructivist, to name a few.
Book Synopsis Emotions in the Workplace: Advances in Research for the Well-being by : María del Carmen Pérez-Fuentes
Download or read book Emotions in the Workplace: Advances in Research for the Well-being written by María del Carmen Pérez-Fuentes and published by Frontiers Media SA. This book was released on 2022-02-11 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Dr. C. SURESH KUMAR Publisher :Archers & Elevators Publishing House ISBN 13 :9388805356 Total Pages :99 pages Book Rating :4.3/5 (888 download)
Book Synopsis SALES & RETAIL MANAGEMENT by : Dr. C. SURESH KUMAR
Download or read book SALES & RETAIL MANAGEMENT written by Dr. C. SURESH KUMAR and published by Archers & Elevators Publishing House. This book was released on with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Emotional Intelligence and Neuro-Linguistic Programming by : Carolina Machado
Download or read book Emotional Intelligence and Neuro-Linguistic Programming written by Carolina Machado and published by CRC Press. This book was released on 2019-07-03 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of a new book about Emotional Intelligence (EI) and Neuro-Linguistic Programming (NLP) and the challenges to managers and engineers is essential because it introduces new lines of research in management and production. The use of EI and NLP allows management to take a more strategic role in organisations. There is a growing importance of sophisticated analysis for managers to support decision making, to use emotional information in order to guide thinking and behaviour, as well as to manage emotions to adapt environments and achieve the organisation's goals. This book addresses several dimensions of EI and NLP and its impact in business and organisation competitiveness. Features Focuses on the latest research findings that are occurring in this field all over the world Shows in what ways companies around the world are facing today's EI and NLP challenges Presents knowledge and insights on an international scale Assists researchers and practitioners in selecting among the different options and strategies, the more relevant priorities to managing competitive organisations Offers the latest developments in the field and of forthcoming international studies
Book Synopsis Sociological Abstracts by : Leo P. Chall
Download or read book Sociological Abstracts written by Leo P. Chall and published by . This book was released on 1998 with total page 834 pages. Available in PDF, EPUB and Kindle. Book excerpt: CSA Sociological Abstracts abstracts and indexes the international literature in sociology and related disciplines in the social and behavioral sciences. The database provides abstracts of journal articles and citations to book reviews drawn from over 1,800+ serials publications, and also provides abstracts of books, book chapters, dissertations, and conference papers.
Book Synopsis The SAGE Handbook of Organizational Behavior by : Julian Barling
Download or read book The SAGE Handbook of Organizational Behavior written by Julian Barling and published by SAGE. This book was released on 2008-07-24 with total page 1162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This milestone handbook brings together an impressive collection of international contributions on micro research in organizational behavior. Focusing on core micro organizational behaviour issues, chapters cover key themes such as individual and group behaviour. The SAGE Handbook of Organizational Behavior Volume One provides students and scholars with an insightful and wide reaching survey of the current state of the field and is an indespensible road map to the subject area. The SAGE Handbook of Organizational Behavior Volume Two edited by Stewart R Clegg and Cary L Cooper draws together contributions from leading macro organizational behaviour scholars.