The Public Sector Designs

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Leading Public Design

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1447325605
Total Pages : 261 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Leading Public Design by : Christian Bason

Download or read book Leading Public Design written by Christian Bason and published by Policy Press. This book was released on 2017-01-25 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector.

Public Sector Strategy Design

Author : David E. McNabb
Publisher : Routledge
ISBN 13 : 1000193861
Total Pages : 257 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Sector Strategy Design by : David E. McNabb

Download or read book Public Sector Strategy Design written by David E. McNabb and published by Routledge. This book was released on 2020-09-24 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within the public sector, strategies are not designed to influence markets, but instead to guide operations within a complex environment of multilateral power, influence, bargaining, and voting. In this book, authors David McNabb and Chung-Shingh Lee examine five frameworks public sector organization managers have followed when designing public sector strategies. Its purpose is to serve as a guide for managers and administrators of large and small public organizations and agencies. This book is the product of a combined more than sixty years of researching, teaching and leading organizational seminars on the theory and practice of management applications in industrial, commercial, nonprofit and public sector organizations. The book consists of four parts: Strategic Management and Strategy Fundamentals; Frameworks for Designing Strategies; Examples of Public Sector Strategies; and Implementing Strategic Management. Throughout, the focus is on the widespread value of strategic management and adopting the strategy appropriate for the organization. Including chapters on game theory, competitive forces, resources-based view, dynamic capabilities, and network governance, the authors demonstrate ways that real managers of public sector and civil society organizations have put strategic management to work in their organizations. This book will be of interest to both practicing and aspiring public servants.

Designing With and Within Public Organizations

Author : André Schaminée
Publisher : BIS Publishers
ISBN 13 : 9789063694975
Total Pages : 192 pages
Book Rating : 4.6/5 (949 download)

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Book Synopsis Designing With and Within Public Organizations by : André Schaminée

Download or read book Designing With and Within Public Organizations written by André Schaminée and published by BIS Publishers. This book was released on 2019-03-05 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design practices increasingly appeal to public organizations as a new and promising approach, but how can we make collaboration between designers and public sector innovators successful? Worldwide, design thinking is being used to come up with meaningful solutions for wicked social problems. However, the way in which public organizations operate in practice is not always in sync with the ways of working, techniques and mentality of design thinking. This book offers advice on how to ensure that a carefully executed design-thinking process actually leads to the desired change. With the help of a methodological approach and a number of insightful examples, this book illustrates how the practice of designers and public organizations, both on the work floor and in the boardroom, can be connected. This process is not about erasing the differences between designers and public organizations, but about turning these differences into something productive. This book will help to create the right context for an impactful design-thinking process with and within public organizations.

The Public Sector Designs

Author : Clint Page
Publisher :
ISBN 13 :
Total Pages : 72 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Public Sector Designs by : Clint Page

Download or read book The Public Sector Designs written by Clint Page and published by . This book was released on 1984 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Leading Public Sector Innovation

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1847426336
Total Pages : 290 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Leading Public Sector Innovation by : Christian Bason

Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.

Managers as Designers in the Public Services

Author : David Wastell
Publisher : Triarchy Press Limited
ISBN 13 : 9781908009319
Total Pages : 0 pages
Book Rating : 4.0/5 (93 download)

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Book Synopsis Managers as Designers in the Public Services by : David Wastell

Download or read book Managers as Designers in the Public Services written by David Wastell and published by Triarchy Press Limited. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applies the principles of Systems Thinking and Design Thinking to show how we need a 'design revolution' in the public services. Rather than monitoring, measuring and controlling, public sector managers need to see themselves as designers, reshaping work systems and the workplace. Case studies offer positive outcomes from IT innovation.

Public Innovation through Collaboration and Design

Author : Christopher Ansell
Publisher : Routledge
ISBN 13 : 1134452926
Total Pages : 448 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Public Innovation through Collaboration and Design by : Christopher Ansell

Download or read book Public Innovation through Collaboration and Design written by Christopher Ansell and published by Routledge. This book was released on 2014-06-20 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: While innovation has long been a major topic of research and scholarly interest for the private sector, it is still an emerging theme in the field of public management. While ‘results-oriented’ public management may be here to stay, scholars and practitioners are now shifting their attention to the process of management and to how the public sector can create ‘value’. One of the urgent needs addressed by this book is a better specification of the institutional and political requirements for sustaining a robust vision of public innovation, through the key dimensions of collaboration, creative problem-solving, and design. This book brings together empirical studies drawn from Europe, the USA and the antipodes to show how these dimensions are important features of public sector innovation in many Western democracies with different conditions and traditions. This volume provides insights for practitioners who are interested in developing an innovation strategy for their city, agency, or administration and will be essential reading for scholars, practitioners and students in the field of public policy and public administration.

Building Design Capability in the Public Sector

Author : Lisa Malmberg
Publisher : Linköping University Electronic Press
ISBN 13 : 9176855856
Total Pages : 250 pages
Book Rating : 4.1/5 (768 download)

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Book Synopsis Building Design Capability in the Public Sector by : Lisa Malmberg

Download or read book Building Design Capability in the Public Sector written by Lisa Malmberg and published by Linköping University Electronic Press. This book was released on 2017-02-14 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public sector organizations are in need of new approaches to development and innovation. There is a need to develop a capability to better understand priorities, needs and wishes of public sector service users and become more proactive, in order to meet the demands on keeping costs down and quality high. Design is increasingly put forward as a potential answer to this need and there are many initiatives taken across the world to encourage the use of a design approach to development and innovation within public sector. In relation to this trend there is a need to improve the understanding of how public sector organizations develop ability to exploit design; how they develop design capability. This is the focus of this thesis, which through an exploratory study has observed the two initiatives aiming to introduce design and develop design capability within healthcare and social service organizations. One main contribution of this work is an understanding of the design capability concept based on a structured review of the use of the design capability concept in the literature. The concept has previously been used in relation to different aspects of designs in organizations. Another important contribution is the development of an understanding for how design capability is developed based on interpretations founded in the organizational learning perspective of absorptive capacity. The study has identified how different antecedents to development of design capability have influenced this development in the two cases. The findings have identified aspects that both support and impede the development of design capability which are important to acknowledge and address when aiming to develop design capability within a public sector organization. In both cases, the set up of the knowledge transferring efforts focus mainly on developing awareness of design. Similar patterns are seen in other prior and parallel initiatives. The findings however suggest that it is also important to ensure that the organization have access to design competence and that structures like routines, processes and culture support and enable the use of design practice, in order to make design a natural part of the continuous development work.

Transforming Public Services by Design

Author : Sabine Junginger
Publisher : Taylor & Francis
ISBN 13 : 1317007875
Total Pages : 200 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Public Services by Design by : Sabine Junginger

Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Taylor & Francis. This book was released on 2016-12-01 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Contracting for Design and Construction Services in the Public Sector

Author : John O. Adler
Publisher : Taylor & Francis
ISBN 13 : 1000902501
Total Pages : 204 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Contracting for Design and Construction Services in the Public Sector by : John O. Adler

Download or read book Contracting for Design and Construction Services in the Public Sector written by John O. Adler and published by Taylor & Francis. This book was released on 2023-07-31 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: What makes the procurement of design and construction services different from the procurement of goods and services? Construction projects tend to be bigger, more expensive, more complex, and often more challenging than other procurements. In this timely new book, author John Adler outlines the design and construction procurement process step by step. He captures the procurement approaches for design and construction that have dominated the industry during the past two decades, including Design-Build, Construction Manager/General Contractor, and Public-Private Partnerships. John explores these and other approaches from practical and public procurement best practice perspectives, examining the inherent advantages and disadvantages of each approach and capturing recommended policies and procedures. Topics covered include: • The most common project risks and how responsibility for those risks is allocated through design and construction contracts • Steps in the project planning process, including capital planning, project management, budgeting processes, and financing tools for construction projects • Construction project delivery methods, including the traditional Design-Bid-Build, Design-Build, Construction Manager at Risk, Job Order Contracting, and Public-Private Partnerships • Qualifications-based selection for design and architectural services and the administration of design contracts • How to select a construction contractor • Contract administration for construction projects • An overview of social, environmental, and economic issues in design and construction Contracting for Design and Construction Services in the Public Sector is an easy and entertaining read for public procurement practitioners, ranging from entry-level practitioners to seasoned professionals and managers. It’s an important book for public sector project management, construction, and design professionals, as well as businesses wishing to market construction and design services to state and local governments. The text may also serve as a supplemental resource for undergraduate public procurement and supply chain students.

Economies of Design

Author : Guy Julier
Publisher : SAGE
ISBN 13 : 1526421305
Total Pages : 334 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Economies of Design by : Guy Julier

Download or read book Economies of Design written by Guy Julier and published by SAGE. This book was released on 2017-02-13 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: How are the rise of design and neoliberalism connected? How does design change the way we operate as economic beings? What is the economic significance of design? Historically, design has been promoted for its for its capacity to add value to products and services. In contemporary capitalism, however, it assumes a more central and more complex role. Design today is both influenced by, and actively shapes, our economic systems. This ground-breaking book shines a spotlight on how design has become embedded in political economies. It reveals the multiple ways in which design has emerged as a vital feature of neoliberal economic systems, from urban strategies to commercial processes to government policy-making. Drawing on a range of global examples, Guy Julier: explains the economic processes of design explores the relationship between design and intellectual property discusses the role of design in the public sector highlights the impact of design in informal and alternative economies brings theory to life with case studies on home improvements, fast fashion, shopping centres and more. Economies of Design provides a thought-provoking new way of understanding and talking about the meanings of design in contemporary capitalism. It is an essential companion for students of design and the creative industries across the arts, humanities and social sciences.

Service Design

Author : Andy Polaine
Publisher : Rosenfeld Media
ISBN 13 : 1933820616
Total Pages : 218 pages
Book Rating : 4.9/5 (338 download)

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Book Synopsis Service Design by : Andy Polaine

Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Design for Policy

Author : Christian Bason
Publisher : Routledge
ISBN 13 : 1317152409
Total Pages : 450 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Design for Policy by : Christian Bason

Download or read book Design for Policy written by Christian Bason and published by Routledge. This book was released on 2016-04-22 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. The summary chapter lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage. Design for Policy is intended as a resource for leaders and scholars in government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.

Design for Services

Author : Anna Meroni
Publisher : CRC Press
ISBN 13 : 1317152387
Total Pages : 299 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Design for Services by : Anna Meroni

Download or read book Design for Services written by Anna Meroni and published by CRC Press. This book was released on 2016-04-08 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

Managers as Designers in the Public Services

Author : David Wastell
Publisher : Triarchy Press
ISBN 13 : 190800939X
Total Pages : 386 pages
Book Rating : 4.9/5 (8 download)

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Book Synopsis Managers as Designers in the Public Services by : David Wastell

Download or read book Managers as Designers in the Public Services written by David Wastell and published by Triarchy Press. This book was released on 2011-09-07 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Managers as Designers in the Public Services, he draws startling parallels between our expectations of IT solutions in the public sector and the expectations of Melanesian canoe-builders who use bunches of grass to drive heaviness and slowness out of their boats. He then uses detailed examples and case studies from the UK and USA to show just how misplaced has been our reliance on IT-based 'solutions' to public sector problems. But this book is much more than an informed and devastating critique of the UK's Integrated Children's System, US educational reform and the high-profile failure of the London Ambulance Service. David Wastell goes on to develop and apply the principles of Systems Thinking and Design Thinking to show how we need a 'design revolution' in the public services. Rather than monitoring, measuring and controlling, public sector managers need to see themselves as designers, whose job it is to reshape work systems and the whole workplace. He then uses two further case studies to give concrete examples of Design Thinking in action, with highly positive outcomes from design-based approaches to IT innovation. David Wastell calls our continuing (and unwarranted) faith in imposed, computer-based solutions 'technomagic'.

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264404171
Total Pages : 123 pages
Book Rating : 4.2/5 (644 download)

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Book Synopsis OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery by : OECD

Download or read book OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery written by OECD and published by OECD Publishing. This book was released on 2020-05-30 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

Usability in Government Systems

Author : Elizabeth Buie
Publisher : Elsevier
ISBN 13 : 0123910633
Total Pages : 447 pages
Book Rating : 4.1/5 (239 download)

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Book Synopsis Usability in Government Systems by : Elizabeth Buie

Download or read book Usability in Government Systems written by Elizabeth Buie and published by Elsevier. This book was released on 2012-05-21 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications Provides practical material that allows you to take the information and immediately use it to make a difference in your projects