The Myths And Truths Of Lean Transformations

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The Myths and Truths of Lean Transformations

Author : Raymond Kelly
Publisher : Taylor & Francis
ISBN 13 : 1351584979
Total Pages : 228 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis The Myths and Truths of Lean Transformations by : Raymond Kelly

Download or read book The Myths and Truths of Lean Transformations written by Raymond Kelly and published by Taylor & Francis. This book was released on 2018-09-03 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a crucial resource for Lean practitioners (experienced or not) who are seeking: insight on how to gain more from their Lean efforts, how to overcome resistance to change (that is, to effectively convey 'What’s in it for me?' to their business associates), and to understand how other companies have overcome the barriers to implementing Lean and incorporated it as the common-sense approach to continuous improvement. The author shares his specific experiences with Lean transformations—some successes and some failures. His insightful perspective shows readers how the understanding of Lean progresses from theory to common sense to common practice. The Lean initiative is not merely a transformation of skills, but the development of a robust continuous-improvement culture. The book includes more than 60 case-in-point examples, across a diversified range of industries, based on the author’s hands-on experience with many multinational corporations. These case-in-point examples show transformations that have resulted in $200+ million verified annualized savings for a diversified array of industries. The author details his journey from industry Lean practitioner to a consultant in a top-tier consultancy firm to developing his own consulting practice.

Lean for the Long Term

Author : William H. Baker Jr.
Publisher : CRC Press
ISBN 13 : 1482257173
Total Pages : 222 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Lean for the Long Term by : William H. Baker Jr.

Download or read book Lean for the Long Term written by William H. Baker Jr. and published by CRC Press. This book was released on 2017-08-15 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: The average tenure of a departing CEO has declined from approximately 10 years in 2000 to 8.1 years in 2012. Maintaining a customer-focused Lean strategy and continuous improvement culture can become a challenge when management changes often, unless it has become an institutionalized company-branded business management system for the company.Lean f

Enigma of Lean

Author : N C Narayanan
Publisher : Notion Press
ISBN 13 : 1685633331
Total Pages : 208 pages
Book Rating : 4.6/5 (856 download)

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Book Synopsis Enigma of Lean by : N C Narayanan

Download or read book Enigma of Lean written by N C Narayanan and published by Notion Press. This book was released on 2021-12-13 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Lean’ is a strategic organization development intervention that aims to improve the Return On Investment (ROI) of any enterprise in addition to consolidating its competitiveness. It is a transformation vehicle for revisiting customer value and re-engineer the entire organizational value stream by eliminating waste to improve the velocity of information and material flow. The author aims to demystify the myths of Lean and guides its systematic application.

Relentless Improvement

Author : Bill Trudell
Publisher : CRC Press
ISBN 13 : 1466554312
Total Pages : 235 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Relentless Improvement by : Bill Trudell

Download or read book Relentless Improvement written by Bill Trudell and published by CRC Press. This book was released on 2012-11-28 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tracing the author’s decades-long continuous improvement journey, Relentless Improvement: True Stories of Lean Transformations walks readers through vivid shop floor experiences to convey a genuine feel for the environments in which Lean Six Sigma transformations occur. Recounting numerous Lean Six Sigma transformations, it illustrates the spectrum of successful operational tactics. The story starts just outside Detroit, Michigan in the 1970s when the auto industry was booming, and most people in the area worked in the car factories, or in one of the component factories that supplied the Big Three. The complexity and detail of the projects grow chapter by chapter. The book begins by explaining how to manage Lean basics such as applying 5S, shortening product cycle times, and creating standard work. It then progresses to factory Lean Six Sigma transformations. Providing implementation guidance geared to functions on the operational level, the book: Presents stories based on the author’s interactions with company leaders and shop-floor employees in the midst of great change Illustrates real-world plant politics and manufacturing situations using compelling stories Highlights valuable lessons learned at the end of each chapter Using an engaging story format, the book recounts the author’s career experiences to provide you with a real-world understanding of how to use Lean tools. The stories in the book illustrate everything from standard work and takt time to Kaizen events and Total Productive Maintenance. The text also includes accounts of "front end" or administrative processes such as product development and materials handling.

Lean Human Resources

Author : Cheryl M. Jekiel
Publisher : CRC Press
ISBN 13 : 1000034216
Total Pages : 172 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Lean Human Resources by : Cheryl M. Jekiel

Download or read book Lean Human Resources written by Cheryl M. Jekiel and published by CRC Press. This book was released on 2020-05-26 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Human Resources addresses a critical issue facing organisations undertaking lean transformation or attempting to create a lean culture of continuous improvement. People are the single biggest factor necessary to ensure success, but it is common for the role of the HR department to be overlooked. Cheryl M. Jekiel, who has been implementing Lean initiatives out of HR offices for more than 20 years, defines the people-related approaches and practices required for success. She explains how the HR function must work hand-in-hand with senior leaders to alter the cultural dynamic that keeps employees from leveraging their peak abilities, analysing why so many companies allow this sort of waste to exist and how traditional HR departments have not been especially effective in combating waste. The book provides continuous improvement professionals, executives and business owners with the means to maximize employee potential by showing them how to increase the improvement power of their HR departments. It also helps them understand what lean transformations can achieve with the correct investment of time, funds, resources and leadership approach. It is also the perfect introduction to lean for those working in HR, explaining the role they should take to support lean implementation and help their colleagues achieve their full potential. Much has been learned since the first edition published five years ago based on the hundreds of conversations the author has had about Lean HR with people from all over the world. This new edition brings Lean Human Resources right up-to-date.

Leading the Lean Enterprise Transformation, Second Edition

Author : George Koenigsaecker
Publisher : CRC Press
ISBN 13 : 1439859876
Total Pages : 267 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Leading the Lean Enterprise Transformation, Second Edition by : George Koenigsaecker

Download or read book Leading the Lean Enterprise Transformation, Second Edition written by George Koenigsaecker and published by CRC Press. This book was released on 2012-09-26 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated with new information, illustrations, and leadership tools, Leading the Lean Enterprise Transformation, Second Edition describes how the metrics used by Toyota drive every line item in a financial statement in the right direction. Rather than focus on Lean tools and principles, the new edition of this bestselling reference focuses on what may be the least understood and most critical aspect of a Lean transformation: the building of a Lean culture. In addition to new appendices with background information and insightful stories on Lean leadership and implementation, it includes new information on tactical organization practices, strategy deployment, and Lean culture. An inductee to IndustryWeek's Hall of Fame, George Koenigsaecker illustrates successful strategies and valuable lessons learned with case histories of U.S. leaders who have been instrumental in bringing Lean to the forefront. He explains the use of value stream analysis at the leadership level and describes how to structure kaizen events that can improve the value stream. Organized in the chronological sequence that a leader embarking on a Lean journey would experience, the book discusses the methods used by the author during the Hon Company’s successful Lean conversion, which doubled productivity, tripled revenues, and led IndustryWeek to recognize Hon as one of the "World’s 100 Best Managed Firms." The book not only introduces powerful leadership tools—including strategy deployment, transformation value stream analysis, and transformation plan of care—but also arms potential change agents with the soft skills needed to define, develop, and communicate their vision. Detailing the steps required to sustain improvements, it supplies time-tested guidance for effective leadership throughout a Lean transformation in any organization.

Accelerating Health Care Transformation with Lean and Innovation

Author : Paul E. Plsek
Publisher : CRC Press
ISBN 13 : 1040082262
Total Pages : 218 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Accelerating Health Care Transformation with Lean and Innovation by : Paul E. Plsek

Download or read book Accelerating Health Care Transformation with Lean and Innovation written by Paul E. Plsek and published by CRC Press. This book was released on 2013-10-07 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand-in-hand to improve and transform value streams. It also explains how to use the voices of patients and their families to drive improvement and innovation.

Flatlined

Author : Mark C. DeLuzio
Publisher : CRC Press
ISBN 13 : 1000044130
Total Pages : 162 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Flatlined by : Mark C. DeLuzio

Download or read book Flatlined written by Mark C. DeLuzio and published by CRC Press. This book was released on 2020-03-11 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 30 years of driving Lean transformations under his belt—both in-house at Danaher and as the founder of Lean Horizons—Mark C. DeLuzio has a vantage point across a variety of industries. He often hears the challenges Lean leaders face now that they’ve been implementing Lean for a decade or more. They are concerned that they aren’t getting the results they used to, and they don’t know why. Most leaders believe their problems are unique to their company, but Mark sees more commonalities than differences. Flatlined: Why Lean Transformations Fail and What to Do About It draws on the author’s experience as the original pioneer of the most successful Lean business system next to Toyota, as well as his progress over the past 18 years in helping companies replicate what Danaher achieved. Mark DeLuzio knows you need an actionable approach to make rapid shifts, not theory. With this book, Mark DeLuzio gives you: • the reasons why companies are now flatlining with Lean; • five steps to solving this problem, no matter what your industry or corporate culture; • real talk on why your organization is probably mediocre (even if it’s making a lot of money) and how to disrupt it to make it genuinely world class; • the questions you should always be asking at every stage and level of your Lean initiative.

Human Lean

Author : John Bicheno
Publisher : Picsie Books
ISBN 13 : 9780956830784
Total Pages : 322 pages
Book Rating : 4.8/5 (37 download)

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Book Synopsis Human Lean by : John Bicheno

Download or read book Human Lean written by John Bicheno and published by Picsie Books. This book was released on 2021-11 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Lean' in this title refers to operations management, the Toyota Production System, and its derivatives. The book is a companion volume to The Lean Toolbox which focused on operational tools and techniques whereas this book is focused on the essential human aspects of Lean transformation. The book is a sourcebook for practitioners and managers covering a wide range of concepts, providing sufficient information to grasp the essentials of each topic and giving leads to further reading. The Chapters include Antecedents and myths, Established Lean people practices, Eight models of people at work, Systems aspects, Psychology aspects, Engagement, Problems, Decisions, Learning, Leadership, Teams, Organisations, Ergonomics. The work of more than 150 authorities from operations, psychology, systems, and change are drawn on to give a comprehensive overview. The authors' extensive knowledge and experience complement each section. As with The Lean Toolbox, the text is concise, written for busy managers who seek both a guide and a quick reference.

Lean For Dummies

Author : Natalie J. Sayer
Publisher : John Wiley & Sons
ISBN 13 : 1118237722
Total Pages : 429 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Lean For Dummies by : Natalie J. Sayer

Download or read book Lean For Dummies written by Natalie J. Sayer and published by John Wiley & Sons. This book was released on 2012-04-11 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take charge and engage your enterprise in a Lean transformation Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you're already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. This revised edition includes the latest tools, advice, and information that can be used by everyone — from major corporations to small business, from non-profits and hospitals to manufacturers and service corporations. In addition, it takes a look at the successes and failures of earlier Lean pioneers — including Toyota, the inventors of Lean — and offer case studies and hands-on advice. The latest on the Six Sigma and Lean movements The role of technology and the expanding Lean toolbox Case studies enhance the material Lean For Dummies gives today's business owners and upper level management in companies of all sizes and in all industries, the tools and information they need to streamline process and operate more efficiently.

The Lean IT Expert

Author : Niels Loader
Publisher : CRC Press
ISBN 13 : 0429014104
Total Pages : 447 pages
Book Rating : 4.4/5 (29 download)

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Book Synopsis The Lean IT Expert by : Niels Loader

Download or read book The Lean IT Expert written by Niels Loader and published by CRC Press. This book was released on 2018-12-07 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is a business concern; it is no longer just IT that must get things done. The disruptive force of start-ups focusing on IT-based services that can be consumed through mobile devices cannot be underestimated -- These start-ups eat away at the high-margin services provided by incumbents, leaving lower margin products and services that are rapidly being commoditized. This is happening in all industry sectors and it is the ones who are best able to adjust, innovate, and improve their service offerings that will survive. The question is: What do you need to do to ensure that your organization is one of the survivors? The core of the solution to the problem is to radically improve the way the IT organization works together with the business. To be clear, the digital transformation of your business depends on that relatively small group of people in the basement, or other out-of-the-way location, who make sure that your IT services work. So, building a cooperative model is vital for the success of the business. Which model has proven its worth in many industries? It is the application of Lean principles that gives organizations an advantage in delivering their products and services to their customers. Transforming your organization to high performance is, above all, a people-based movement with the acquisition and, most importantly, application of knowledge and skills necessary for the high performance way of working at its core. In teams, from boardroom to work floor, building a new way of thinking and acting is essential. This book aims to give insight into the reasons why you and your organization must consciously act to apply Lean principles to your IT organization. It explains the phases organizations go through as they start out with their initial attempts to gain advantages from Lean tools to the phase in which they reap the strategic benefits of Lean applied to IT. The real work of the transformation is described from two different perspectives: Leadership and Team. This book describes a complete set of principles, practices and tools In order to make the right decisions along the winding route of your transformation. The people who will guide, support and drive your transformation are the leaders and tem members who understand and apply those principles, practice and tools: your Lean IT Experts.

Lean Culture

Author : Productivity Press Development Team
Publisher : CRC Press
ISBN 13 : 1000285642
Total Pages : 298 pages
Book Rating : 4.0/5 (2 download)

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Book Synopsis Lean Culture by : Productivity Press Development Team

Download or read book Lean Culture written by Productivity Press Development Team and published by CRC Press. This book was released on 2020-10-28 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hard part of implementing a lean transformation, according to most experts, is dealing with the "soft" issues, such as culture change. Getting employees to live and breathe lean -- actively supporting and buying into lean concepts and philosophy, always searching for ways to eliminate waste, and continuously improving processes and providing greater value for customers -- is the real challenge when building and sustaining a lean culture. Lean Culture: Collected Practices and Cases provides a variety of case studies taken from articles previously published in Lean Manufacturer Advisor: the monthly newsletter by Productivity Press. All focus on cultural issues, ranging from the role of top management, to training and development of workers and managers, to building buy-in and to sustaining the culture. Highlights include: Practical, in-depth descriptions of cultural issues in a lean transformation, written in a conversational, easy-to-read style. Many case studies unavailable from any other single source. Articles categorized by specific area - all desired information is easily located. Real-world information about culture change collected in one handy book.

Sustainable Lean

Author : Robert B. Camp
Publisher : CRC Press
ISBN 13 : 1466571683
Total Pages : 187 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Sustainable Lean by : Robert B. Camp

Download or read book Sustainable Lean written by Robert B. Camp and published by CRC Press. This book was released on 2013-03-01 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’ve employed consultants and embarked on a Lean transformation only to find your efforts stall after the consultants leave, this book will teach you what you must do to stay the course over the long term. Using a compelling novel format, Sustainable Lean: The Story of a Cultural Transformation illustrates the process of implementing a sustainable Lean transformation. The book follows Jim, the plant manager of an electronics firm that has already seen its first Lean initiative fail. Jim realizes that if he doesn’t act quickly, his job and the jobs of everyone in the factory might be in jeopardy. Jim meets a Lean consultant who agrees to help him implement and sustain a new transformation. Readers follow along as Jim learns invaluable lessons that help him and his plant see costs plummet, on-time delivery reach nearly 100 percent, and defects drop by close to 80 percent. Using simple terms and an ongoing example, the book demonstrates how to use top-down metrics to identify strategic and tactical opportunities for improvement. It describes how to conduct Hoshin Kanri (strategic policy deployment). It also describes the relationship between top-down metrics, organizational accountability, the breaking down of "stovepipes," and the concept of "alignment" that comes about as the result of Hoshin Kanri. Detailing a data-driven methodology to help you set boundaries for effective decision making, this book will inspire manufacturers to achieve world-class production and efficiency standards—one factory, one business at a time.

Lean Six Sigma Business Transformation For Dummies

Author : Roger Burghall
Publisher : John Wiley & Sons
ISBN 13 : 1118844874
Total Pages : 318 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Lean Six Sigma Business Transformation For Dummies by : Roger Burghall

Download or read book Lean Six Sigma Business Transformation For Dummies written by Roger Burghall and published by John Wiley & Sons. This book was released on 2014-07-30 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You'll learn to design a roadmap for transformation that's tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to: Define your transformation objectives and create a bespoke 'Transformation Charter' for your organization. Assess your company's readiness for transformation. Establish a 'Transformation Governance System' to help you manage the transformation programme effectively. Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful. Join up the dots between planning and effective execution with Strategy Deployment. Deploy a 'Continuous Improvement' toolkit to achieve everyday operational excellence. Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain). Adopt a 'Capability Maturity Approach' to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done. Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.

The Sensei Way at Work

Author : Dan Prock
Publisher : CRC Press
ISBN 13 : 1000388085
Total Pages : 166 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis The Sensei Way at Work by : Dan Prock

Download or read book The Sensei Way at Work written by Dan Prock and published by CRC Press. This book was released on 2021-10-12 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Sensei Way at Work follows in the wake of dozens of successful business books on the Toyota production system, lean enterprise, and the Toyota Way, yet it is unique. It identifies the five keys that sustain successful lean production in Western enterprises—a challenge that has stymied business leaders, managers, and lean coaches for decades. The first reason for our frequent inability to sustain the initial gains of lean startups is a misunderstanding of the Japanese term "kaizen mind." Many mistranslate it as a "hunger" for business efficiency and cost reduction. In fact, kaizen mind is a psychology of "mindfulness" joined with "creativity." And once evoked by a sensei, it can be applied (without training) when a leader mandates that employees and managers solve quality problems and redesign the work together. The second reason is our need to develop new change leaders who know "the way." A sensei immerses prospects in a series of challenges until they learn to do the work of change with the mind of a leader, that is, from the states of presence, flow, and compassion. Lasting organizational transformation becomes possible, even inevitable, when its leaders learn the five keys and realize "one big thing" in the Sensei Way.

LEAN STRATEGY

Author : Radek Drzewiecki
Publisher : Leanpassion Radoslaw Drzewiecki
ISBN 13 : 9788395242571
Total Pages : 0 pages
Book Rating : 4.2/5 (425 download)

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Book Synopsis LEAN STRATEGY by : Radek Drzewiecki

Download or read book LEAN STRATEGY written by Radek Drzewiecki and published by Leanpassion Radoslaw Drzewiecki. This book was released on 2022-07-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why was this book written? I chose to write this book for three reasons. First of all, I would like to inspire you with a strategic approach to lean, instead of doing project, which are focused on implementation of selected tools. Secondly, I am really annoyed with the way lean is treated, and I want to deal with all the myths concerning this subject. Thirdly, I dream of a situation where people willingly come to work, and where companies have excellent results, at the same time. What is this book about? This book is not about lean. This book is about how to become LEAN. Lean strategy brings to a company a purpose of existence, belonging, influence, trust and conscious leadership among its managers. It strengthens the autonomy and responsibility of individual employees, and ultimately provides an everyday feeling of collaborative winning. This is my strategic approach to lean. Lean Strategy consists of two parts. The first is to help you understand the problem. What are the great five business pathologies? What situations damage companies from the inside? How is lean perceived, and what is it really? I have included in this part many stories from companies in which I had the pleasure of carrying out transformations. The second part of the book is a kind of manual. A compendium of practical knowledge on how to conduct the strategic transformation of a company in five steps, how to achieve the five target conditions, and thus how to get rid of the pathologies described in the first part of the book. You will learn how to bring about a situation in which everyone consciously implement the company's strategy, while at the same time identify and eliminate waste. Who should read this book? - Company owners, CEOs, manager who think of lean transformation as a serious undertaking and not an optimalization project conducted "off-the-cuff"; - Team leaders, who want to learn about conscious leadership and how to build effective teams as well as engage employees; - Everyone who wants to know, how to lay the foundations for a GREAT COMPANY AND FOR PEOPLE TO BE HAPPY. Book includes: - Content full of stories, anecdotes, inspiration, management techniques - 2 parts / 10 chapters summerizing 15 years of lean experiments - 100+ drawings, tables, charts, illustrations - Several dozen examples of transformations from various industries - Album with over 40 photos

Lean IT

Author : Steven C Bell
Publisher : CRC Press
ISBN 13 : 143981757X
Total Pages : 372 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Lean IT by : Steven C Bell

Download or read book Lean IT written by Steven C Bell and published by CRC Press. This book was released on 2016-04-19 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of a Shingo Research and Professional Publication Award Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Praise for: ...will have a permanent place in my bookshelf. —Gene Kim, Chief Technology Officer, Tripwire, Inc. ... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success. —Steve Castellanos, Lean Enterprise Director, Nike, Inc. Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations. —Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational ... a great survival manual for those needing nimble and adaptive systems. —Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon ... makes a major contribution in an often-ignored but much-needed area. —John Bicheno, Program Director MS in Lean Operations, Cardiff University ... a comprehensive view into the world of Lean IT, a must read! —Dave Wilson, Quality Management, Oregon Health & Science University