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The Multi Channel Retail Banking
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Book Synopsis Multi-Channel Strategies for Retail Financial Services by : Patrick Dahmen
Download or read book Multi-Channel Strategies for Retail Financial Services written by Patrick Dahmen and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patrick Dahmen analyses the internal and external dimensions of multi-channel strategies and develops a management framework for their strategic design and operational implementation. Case studies illustrate the underlying managerial challenges.
Book Synopsis The Multi-Channel Retail Banking by : Enzo Scannella
Download or read book The Multi-Channel Retail Banking written by Enzo Scannella and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this paper is to analyse the technological and organizational innovations in the retail banking, with particular reference to the multi-channel banking business model. The key elements of this paper are the distinctive features of the application of the multi-channel model in the market of the retail banking services, the organizational and strategic implications of such innovations in the economics of banks, the main risks related to the information and communication technologies, and a make-or buy decision process for outsourcing in banking. Based on technology-driven innovation, the multi-channel retail banking provides innovative services to customers, as well as it increases operational risk.
Book Synopsis Multi-Channel Strategies for Retail Financial Services by : Patrick Dahmen
Download or read book Multi-Channel Strategies for Retail Financial Services written by Patrick Dahmen and published by . This book was released on 2004-10-28 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Retail and Digital Banking by : John Henderson
Download or read book Retail and Digital Banking written by John Henderson and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.
Book Synopsis A Dynamic Pricing Service for the Multi-channel Retail Bank with Applications in General E-Commerce by : M. Michael Serbinis
Download or read book A Dynamic Pricing Service for the Multi-channel Retail Bank with Applications in General E-Commerce written by M. Michael Serbinis and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This research is an investigation of new tools for use in the banking industry, specifically for pricing retail products at the E-Commerce point of sale. The dynamic pricing problem is investigated considering the stated goals of a customer-centric bank: to maximize customer profitability across all sales channels. A dynamic pricing model is proposed and compared against traditional pricing models. It was hypothesized that a dynamic pricing model based on channel costs, customer profitability and the value of a new sale opportunity should result in a more profitable customer base. It was found that dynamic prices perform better from a profitability perspective than all other pricing models. It was also found that pricing strategies based on future profitability perform better than those based on past profitability. With further development, the mathematical model developed in this research can be used to determine the effect of dynamic prices on different businesses.
Book Synopsis Multichannel Retailing by : Huan Liu
Download or read book Multichannel Retailing written by Huan Liu and published by Foundations and Trends (R) in Marketing. This book was released on 2018-12-19 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents an overview of and draws conclusions from extant studies related to multichannel retailing. Academic interest in this topic has increased dramatically. Thus, an updated understanding of how retailers and consumers influence and interact with each other in multichannel retail contexts is required.
Book Synopsis The Multichannel Challenge by : Hugh Wilson
Download or read book The Multichannel Challenge written by Hugh Wilson and published by Routledge. This book was released on 2008-05-12 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: While innovation in products and services continues apace, today’s competitive strategy is equally based on innovation in the route to market. Tesco.com, Direct Line, First Direct and easyJet are just a few examples of innovative channel strategies as a key component of the value proposition. We find ourselves in a multi-channel world. This book is drawn from the experience of major companies such as IBM, First Direct, Taylor Woodrow and BT. Lessons are explained clearly: be Multi not multiple; channels as weapons; think combinations; design from the top, but think people and measure it. The key concepts are backed by carefully tested practical advice from making organisational change to understanding channel metrics. Based on work from Cranfield's world leading Customer Management Forum, this is the essential practical guide for senior management in key areas like marketing, sales, customer services and strategy.
Download or read book Retail Banking written by A. Omarini and published by Springer. This book was released on 2016-01-12 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors. Taking both multidisciplinary and holistic approaches, Retail Banking is a comprehensive analysis of how traditional retail banks can meet the challenges of the emerging competitive landscape. It outlines the importance of considering the traditional fundamentals of banking and fitting them into the modern times, where technology is pervasive and developments in the macro and micro scenarios have changed the landscape of the industry. It highlights that modern retail banking is a conscious step away from the past, and suggests that for banks to succeed in this field, they must step away from ad-hoc initiatives and instead encourage loyalty and a life-long confidence in each of their customers. This book will be of interest to those with in interest in retail banking, bank management, business models and strategies and financial services.
Book Synopsis Retail Location Planning in an Era of Multi-Channel Growth by : Mark Birkin
Download or read book Retail Location Planning in an Era of Multi-Channel Growth written by Mark Birkin and published by Routledge. This book was released on 2017-03-27 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: The way in which products and services are delivered to consumers, through branches and retail outlets, or more generally through a network of distribution channels, remains fundamentally important for maintaining a competitive advantage for a very wide range of businesses. This is true within domestic markets, but especially so for increasingly global corporations, as shareholder pressure for continued growth drives businesses into ever more widespread geographical markets. Arguing that more complex markets demand more sophisticated spatial analysis, this book discusses the application of location planning techniques to generate competitive advantage in a variety of business sectors in a changing retail environment. The series of techniques are analysed, from relatively straightforward branch scorecards to sophisticated applications of geographical information systems (GIS), spatial modelling and mathematical optimisation. Also explored are the changing dynamics of the impact of more restrictive planning environments in many countries on how retailers find new locations for growth and respond to changing consumer needs and wants. The book is essential reading for students and scholars alike working in geography, economics, business management, planning, finance and industry studies.
Book Synopsis A Dynamic Pricing Service for the Multi-channel Retail Bank with Applications in General E-Commerce by :
Download or read book A Dynamic Pricing Service for the Multi-channel Retail Bank with Applications in General E-Commerce written by and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Retail Management written by U. C. Mathur and published by I. K. International Pvt Ltd. This book was released on 2010 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Retail ventures become successful due to a variety of reasons but major dilemma for retail entrepreneurs is the secret formula for continued success. The book provides the entire gamut of carefully crafted success themes which covers the retail business i
Book Synopsis A Primer for Soft Modeling by : R. Frank Falk
Download or read book A Primer for Soft Modeling written by R. Frank Falk and published by . This book was released on 1992 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to "soft modeling" that relies on a computer application strategy, this book is intended for researchers and students interested in a structural equation modeling approach to path analysis that solves many measurement issues encountered in social science research.
Book Synopsis Operations in an Omnichannel World by : Santiago Gallino
Download or read book Operations in an Omnichannel World written by Santiago Gallino and published by Springer Nature. This book was released on 2019-10-15 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in different touch points during the customer journey. Shopper behavior and expectations have been evolving along with the growth of digital channels, challenging retailers to redesign their fulfillment and execution processes, to better serve their customers. This edited book examines the challenges and opportunities arising from the shift towards omni- channel retail. We examine these issues through the lenses of operations management, emphasizing the supply chain transformations associated with fulfilling an omni-channel demand. The book is divided into three parts. In the first part, “Omni-channel business models”, we present four studies that explore how retailers are adjusting their fundamental business models to the new omni-channel landscape. The second part, “Data-driven decisions in an omni-channel world”, includes five chapters that study the evolving data opportunities enabled by omni-channel retail and present specific examples of data-driven analyses. Finally, in the third part, “Case studies in Omni-channel retailing”, we include four studies that provide a deep dive into how specific industries, companies and markets are navigating the omni-channel world. Ultimately, this book introduces the reader to the fundamentals of operations in an omni-channel context and highlights the different innovative research ideas on the topic using a variety of methodologies.
Download or read book Banking written by Graham Flower and published by Troubador Publishing Ltd. This book was released on 2012 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past 30 years, banks have increasingly lost their relevance to the customer. Thinking that primarily focused on their internal needs, and not their customers’, led to them to neglect emerging customer trends and created a space for new competitors to challenge their position. Consumers learnt many valuable lessons during the financial crisis at the end of the first decade of the 21st century, which coincided with the phenomenal rise of social media and consumer-orientated technology, such as smartphone and tablet apps. Uncertainty educated them about the need to gain control over their money and social media taught them the value of their personal data. Banks can no longer assume that they can use consumers’ personal data without their approval. If regulators don’t force banks to become more transparent, consumers certainly will. Banks continue to torture customers with push marketing techniques based on models with declining response rates, whilst ignoring the customers trying to buy across disconnected channels. Meanwhile, new lean non-bank competitors stalk banks, offering consumers compelling experiences by leveraging the new technology, a superior understanding of consumers’ needs (as they are not hindered by legacy product or channel-based thinking) and better use of data.However, all is not lost for traditional banks that have lost relevance to their customers. Banking: In search of relevance outlines a new model to help regain relevance in the customer’s eyes and discuss how banks might survive the impact of the consumer and technology shockwave. The book will appeal to any executive running a multi-channel financial services business, either B2C or B2B.
Author :John Garvey, PwC (US) Global Banking and Capital Markets Leader Publisher :PricewaterhouseCoopers LLP ISBN 13 : Total Pages :44 pages Book Rating :4./5 ( download)
Book Synopsis Retail Banking 2020 by : John Garvey, PwC (US) Global Banking and Capital Markets Leader
Download or read book Retail Banking 2020 written by John Garvey, PwC (US) Global Banking and Capital Markets Leader and published by PricewaterhouseCoopers LLP. This book was released on 2014-03-14 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics and economics are together creating an imperative to change. Banks need to get ahead of these challenges and retool to win in the next era. Banks must not only execute on today’s imperatives, but also radically innovate and transform themselves for the future.
Book Synopsis Marketing and Mobile Financial Services by : Aijaz A. Shaikh
Download or read book Marketing and Mobile Financial Services written by Aijaz A. Shaikh and published by Routledge. This book was released on 2018-12-21 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mobile financial services (MFS) are of major interest and importance to both researchers and practitioners. The role played by nonbanking actors including telecoms and FinTech firms as well as other participants, such as PayPal and Amazon, in developing and deploying innovative financial and payment services is undeniable. Peer2peer (P2P) payments from nonbank services are becoming increasingly commonplace and will shortly be codified by EC (EU?) regulations requiring banks to provide access to consumer data for third-party app developers and service providers. Three major mobile financial systems—mobile banking, mobile payments, and branchless banking—currently dominate the electronic retail banking sector. Although interconnected and interrelated, their business models, regulatory frameworks, and target markets are distinct. This book provides a unified perspective on MFS and discusses its evolution, growth, and future, as well as identifying the frameworks, stakeholders, and technologies used in financial information systems in general and MFS in particular. Academics and researchers in digital and financial marketing will find this book an invaluable resource, as will bank executives, regulators, policy makers, FinTech professionals, and anyone interested in how mobile technology, social media and financial services will increasingly intersect.
Book Synopsis The Multichannel Challenge by : Hugh Wilson
Download or read book The Multichannel Challenge written by Hugh Wilson and published by Routledge. This book was released on 2008 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: While innovation in products and services continues apace, today's competitive strategy is equally based on innovation in the route to market. Tesco.com, Direct Line, First Direct and easyJet are just a few examples of innovative channel strategies as a key component of the value proposition. We find ourselves in a multi-channel world. This book is drawn from the experience of major companies such as IBM, First Direct, Taylor Woodrow and BT. Lessons are explained clearly: be Multi not multiple; channels as weapons; think combinations; design from the top, but think people and measure it. The key concepts are backed by carefully tested practical advice from making organisational change to understanding channel metrics. Based on work from Cranfield's world leading Customer Management Forum, this is the essential practical guide for senior management in key areas like marketing, sales, customer services and strategy.
