The Language Of Patient Feedback

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The Language of Patient Feedback

Author : Paul Baker
Publisher : Routledge
ISBN 13 : 0429534957
Total Pages : 214 pages
Book Rating : 4.4/5 (295 download)

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Book Synopsis The Language of Patient Feedback by : Paul Baker

Download or read book The Language of Patient Feedback written by Paul Baker and published by Routledge. This book was released on 2019-04-05 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation. Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback. Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices. Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

The Language of Patient Feedback

Author : Paul Baker
Publisher : Routledge
ISBN 13 : 9781138702776
Total Pages : 0 pages
Book Rating : 4.7/5 (27 download)

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Book Synopsis The Language of Patient Feedback by : Paul Baker

Download or read book The Language of Patient Feedback written by Paul Baker and published by Routledge. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to provide a linguistic analysis of health communication through corpus linguistics. Offering a unique insight into a diverse range of issues related to health care, this book is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communciation.

Analysing Language, Sex and Age in a Corpus of Patient Feedback

Author : Paul Baker
Publisher : Cambridge University Press
ISBN 13 : 100903331X
Total Pages : 138 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Analysing Language, Sex and Age in a Corpus of Patient Feedback by : Paul Baker

Download or read book Analysing Language, Sex and Age in a Corpus of Patient Feedback written by Paul Baker and published by Cambridge University Press. This book was released on 2022-07-21 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Element explores approaches to locating and examining social identity in corpora with and without the aid of demographic metadata. This is a key concern in corpus-aided studies of language and identity, and this Element sets out to explore the main challenges and affordances associated with either approach and to discern what either approach can (and cannot) show. It describes two case studies which each compare two approaches to social identity variables – sex and age – in a corpus of 14-million words of patient comments about NHS cancer services in England. The first approach utilises demographic tags to group comments according to patients' sex/age while the second involves categorising cases where patients disclose their sex/age in their comments. This Element compares the findings from either approach, with the approaches themselves being critically discussed in terms of their implications for corpus-aided studies of language and identity.

Equity and excellence:

Author : Great Britain: Department of Health
Publisher : The Stationery Office
ISBN 13 : 9780101788120
Total Pages : 64 pages
Book Rating : 4.7/5 (881 download)

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Book Synopsis Equity and excellence: by : Great Britain: Department of Health

Download or read book Equity and excellence: written by Great Britain: Department of Health and published by The Stationery Office. This book was released on 2010-07-12 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty

Understanding and Using Health Experiences

Author : Sue Ziebland
Publisher : Oxford University Press
ISBN 13 : 0199665370
Total Pages : 180 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Understanding and Using Health Experiences by : Sue Ziebland

Download or read book Understanding and Using Health Experiences written by Sue Ziebland and published by Oxford University Press. This book was released on 2013-04-04 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analysed and therefore improved.

Better Patient Feedback, Better Healthcare

Author : Dr Taher Mahmud
Publisher : M&K Update Ltd
ISBN 13 : 1907830243
Total Pages : 113 pages
Book Rating : 4.9/5 (78 download)

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Book Synopsis Better Patient Feedback, Better Healthcare by : Dr Taher Mahmud

Download or read book Better Patient Feedback, Better Healthcare written by Dr Taher Mahmud and published by M&K Update Ltd. This book was released on 2012 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time OCo let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation in healthcare systems. In clinical settings where staff members are already dealing with many different screening and checking systems, employing these techniques may seem like an additional burden. However, it has been found that implementing a good patient feedback system actually helps to streamline services. Furthermore, patient feedback will increasingly be used by NHS healthcare commissioners for reimbursement purposes. This is already happening in the USA and it is being proposed in the UK.Quite simply, Better Patient Feedback, Better Healthcare is required reading for any healthcare professional or administrator wanting to improve the effectiveness, efficiency and quality of patient care offered by their service."

Researching Language and Health

Author : Zsófia Demjén
Publisher : Taylor & Francis
ISBN 13 : 1000895297
Total Pages : 237 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Researching Language and Health by : Zsófia Demjén

Download or read book Researching Language and Health written by Zsófia Demjén and published by Taylor & Francis. This book was released on 2023-07-19 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Researching Language and Health explores key topics in illness and healthcare contexts through multiple linguistic lenses. This book highlights key themes, guides readers through the design stages of research and the ethical considerations specific to linguistic health research, and brings methods and methodologies to life by demonstrating how these can be applied to specific issues in context. Covering a wide range of health conditions, healthcare contexts, and data types, with an emphasis on those most accessible to students and new researchers, the authors foreground the ‘so what?’ of research and the impact that linguistic studies can have. Both a guide to key elements of the research process and a holistic view of research projects that have been successful, insightful, and impactful in different contexts, this is an essential text for advanced students and researchers in healthcare communication and applied linguistics.

The Routledge Handbook of Language, Gender, and Sexuality

Author : Jo Angouri
Publisher : Routledge
ISBN 13 : 1315514834
Total Pages : 532 pages
Book Rating : 4.3/5 (155 download)

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Book Synopsis The Routledge Handbook of Language, Gender, and Sexuality by : Jo Angouri

Download or read book The Routledge Handbook of Language, Gender, and Sexuality written by Jo Angouri and published by Routledge. This book was released on 2021-04-26 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shortlisted for BAAL (British Association for Applied Linguistics) Book Prize 2022 The Routledge Handbook of Language, Gender, and Sexuality provides an accessible and authoritative overview of this dynamic and growing area of research. Covering cutting-edge debates in eight parts, it is designed as a series of mini edited collections, enabling the reader, and particularly the novice reader, to discover new ways of approaching language, gender, and sexuality. With a distinctive focus both on methodologies and theoretical frameworks, the Handbook includes 40 state-of-the art chapters from international authorities. Each chapter provides a concise and critical discussion of a methodological approach, an empirical study to model the approach, a discussion of real-world applications, and further reading. Each section also contains a chapter by leading scholars in that area, positioning, through their own work and chapters in their part, current state-of-the-art and future directions. This volume is key reading for all engaged in the study and research of language, gender, and sexuality within English language, sociolinguistics, discourse studies, applied linguistics, and gender studies.

Fostering Reflection and Providing Feedback

Author : Jane Westberg, PhD
Publisher : Springer Publishing Company
ISBN 13 : 0826197183
Total Pages : 119 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Fostering Reflection and Providing Feedback by : Jane Westberg, PhD

Download or read book Fostering Reflection and Providing Feedback written by Jane Westberg, PhD and published by Springer Publishing Company. This book was released on 2001-08-22 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: ìThis book is a treasure trove of practical suggestions for promoting reflections and feedback that is based upon sound educational theory and research. I recommend it highly.î - David M. Irby, PhD, Vice Dean for Education University of California The authors of this concise volume describe the two underlying principles of becoming a thoughtful practitioner: reflection and feedback. They offer strategies to assist students in developing the attitudes and skills to think about and assess their work, consciously and consistently. Physicians, nurses, psychologists, social workers who are educators of students, residents and practitioners in the health professions will find this an invaluable resource.

The Language of Caring Guide for Physicians

Author : Wendy Leebov
Publisher :
ISBN 13 : 9780988258716
Total Pages : pages
Book Rating : 4.2/5 (587 download)

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Book Synopsis The Language of Caring Guide for Physicians by : Wendy Leebov

Download or read book The Language of Caring Guide for Physicians written by Wendy Leebov and published by . This book was released on 2014-06-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Medical Affairs

Author : Kirk V. Shepard
Publisher : CRC Press
ISBN 13 : 1003834019
Total Pages : 267 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Medical Affairs by : Kirk V. Shepard

Download or read book Medical Affairs written by Kirk V. Shepard and published by CRC Press. This book was released on 2024-01-30 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical Affairs is one of the three strategic pillars of the pharmaceutical and MedTech industries, but while clear career paths exist for Commercial and Research and Development, there is no formal training structure for Medical Affairs professionals. Medical and scientific expertise is a prerequisite for entry into the function, and many people transitioning into Medical Affairs have advanced degrees such as PhD, MD, or PharmD. However, these clinical/scientific experts may not be especially well-versed in aspects of industry such as the drug development lifecycle, crossfunctional collaborations within industry, and digital tools that are transforming the ways Medical Affairs generates and disseminates knowledge. This primer for aspiring and early-career Medical Affairs professionals equips readers with the baseline skills and understanding to excel across roles. Features: Defines the purpose and value of Medical Affairs and provides clear career paths for scientific experts seeking their place within the pharmaceutical and MedTech industries. Provides guidance and baseline competencies for roles within Medical Affairs including Medical Communications, Evidence Generation, Field Medical, Compliance, and many others. Specifies the "true north" of the Medical Affairs profession as ensuring patients receive maximum benefit from industry innovations including drugs, diagnostics and devices. Presents the purpose and specific roles of Medical Affairs roles across organization types including biotechs, small/medium/large pharma and device/diagnostic companies, taking into account adjustments in the practice of Medical Affairs to meet the needs of developing fields such as rare disease and gene therapy. Leverages the expertise of over 60 Medical Affairs leaders across companies, representing the first unified, global understanding of the Medical Affairs profession.

High Quality Care for All

Author : Secretary of State for Health
Publisher : The Stationery Office
ISBN 13 : 9780101743228
Total Pages : 92 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis High Quality Care for All by : Secretary of State for Health

Download or read book High Quality Care for All written by Secretary of State for Health and published by The Stationery Office. This book was released on 2008 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review incorporates the views and visions of 2,000 clinicians and other health and social care professionals from every NHS region in England, and has been developed in discussion with patients, carers and the general public. The changes proposed are locally-led, patient-centred and clinically driven. Chapter 2 identifies the challenges facing the NHS in the 21st century: ever higher expectations; demand driven by demographics as people live longer; health in an age of information and connectivity; the changing nature of disease; advances in treatment; a changing health workplace. Chapter 3 outlines the proposals to deliver high quality care for patients and the public, with an emphasis on helping people to stay healthy, empowering patients, providing the most effective treatments, and keeping patients as safe as possible in healthcare environments. The importance of quality in all aspects of the NHS is reinforced in chapter 4, and must be understood from the perspective of the patient's safety, experience in care received and the effectiveness of that care. Best practice will be widely promoted, with a central role for the National Institute for Health and Clinical Excellence (NICE) in expanding national standards. This will bring clarity to the high standards expected and quality performance will be measured and published. The review outlines the need to put frontline staff in control of this drive for quality (chapter 5), with greater freedom to use their expertise and skill and decision-making to find innovative ways to improve care for patients. Clinical and managerial leadership skills at the local level need further development, and all levels of staff will receive support through education and training (chapter 6). The review recommends the introduction of an NHS Constitution (chapter 7). The final chapter sets out the means of implementation.

The Routledge Handbook of Corpus Linguistics

Author : Anne O'Keeffe
Publisher : Taylor & Francis
ISBN 13 : 0429634137
Total Pages : 755 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis The Routledge Handbook of Corpus Linguistics by : Anne O'Keeffe

Download or read book The Routledge Handbook of Corpus Linguistics written by Anne O'Keeffe and published by Taylor & Francis. This book was released on 2022-02-08 with total page 755 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Corpus Linguistics 2e provides an updated overview of a dynamic and rapidly growing area with a widely applied methodology. Over a decade on from the first edition of the Handbook, this collection of 47 chapters from experts in key areas offers a comprehensive introduction to both the development and use of corpora as well as their ever-evolving applications to other areas, such as digital humanities, sociolinguistics, stylistics, translation studies, materials design, language teaching and teacher development, media discourse, discourse analysis, forensic linguistics, second language acquisition and testing. The new edition updates all core chapters and includes new chapters on corpus linguistics and statistics, digital humanities, translation, phonetics and phonology, second language acquisition, social media and theoretical perspectives. Chapters provide annotated further reading lists and step-by-step guides as well as detailed overviews across a wide range of themes. The Handbook also includes a wealth of case studies that draw on some of the many new corpora and corpus tools that have emerged in the last decade. Organised across four themes, moving from the basic start-up topics such as corpus building and design to analysis, application and reflection, this second edition remains a crucial point of reference for advanced undergraduates, postgraduates and scholars in applied linguistics.

Language, Discourse and Anxiety

Author : Luke Collins
Publisher : Cambridge University Press
ISBN 13 : 1009250094
Total Pages : 277 pages
Book Rating : 4.0/5 (92 download)

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Book Synopsis Language, Discourse and Anxiety by : Luke Collins

Download or read book Language, Discourse and Anxiety written by Luke Collins and published by Cambridge University Press. This book was released on 2023-06-22 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is language so important to the ways that we make sense of anxiety? This book uses corpus assisted discourse analysis to examine twenty-three million words of text posted to a forum for people with anxiety. It shows how linguistic techniques like catastrophisation and anthropomorphisation can result in very different conceptualisations of anxiety, as well as how aspects of identity like age, sex and cultural background can impact on understandings of anxiety and how it ought to be managed. It tracks the changing identities of posters, from their first posts to their last, and incorporates a range of corpus-based techniques to examine the language data, enabling consideration of interaction between participants and features associated with online forms of communication like emoji. It ultimately provides a step towards a better understanding of different responses to anxiety and aims to promote further engagement with this topic in the field of applied linguistics.

Storytelling in Management Practice

Author : Stefanie Reissner
Publisher : Routledge
ISBN 13 : 1136160892
Total Pages : 218 pages
Book Rating : 4.1/5 (361 download)

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Book Synopsis Storytelling in Management Practice by : Stefanie Reissner

Download or read book Storytelling in Management Practice written by Stefanie Reissner and published by Routledge. This book was released on 2013-06-03 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the early 2000s, storytelling as a means of managerial communication has been increasingly advocated, with a focus on the management practices of leadership, change and organizational culture. Most research on storytelling in management practice derives from practitioner experience, but little is known about the specific dynamics behind storytelling as a tool for managerial communication. This book derives from one of the first research studies into storytelling in management practice, which sought to evaluate the assumed, but not necessarily proven, effectiveness of storytelling as a management tool. Building on existing theories of narrative and storytelling in organizations, the book explores how managers use storytelling in their daily practice, revealing that it can be employed both, purposively - like a tool, and perceptively - spontaneously and intuitively. The book explains that storytelling has different functions in management practice at different levels of the organization, such as: Creating direction for the organization Translating strategic messages into operational ones and supporting the professional development of staff Shaping the organization’s social fabric through the sharing of personal stories Aided by a wealth of interviews and case studies, Storytelling in Management Practice reveals an analysis of the dynamic relationship between story, storyteller, audience and organizational context. As such, it will be useful for students and researchers working across a variety of sub-disciplines, including: leadership, organizational behaviour and business communication.

Corpus Linguistics for Health Communication

Author : Gavin Brookes
Publisher : Taylor & Francis
ISBN 13 : 1003819796
Total Pages : 261 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Corpus Linguistics for Health Communication by : Gavin Brookes

Download or read book Corpus Linguistics for Health Communication written by Gavin Brookes and published by Taylor & Francis. This book was released on 2023-12-22 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corpus Linguistics for Health Communication provides an accessible and practical introduction to the use of corpus linguistics methods to analyse health-related language use across various contexts and genres. Offering a critical review of the field, discussion of extended case studies, and practical exercises based on spoken, written, and digital language data, this book: introduces the fields of health communication and corpus linguistics and critically reviews cutting-edge studies in the burgeoning area of corpus-based health communication; describes the processes involved in planning a corpus linguistics study of health communication, including designing and building a corpus, selecting tools, and implementing techniques of analysis; demonstrates how corpus linguistics methods can – and have – been applied to the study of spoken, written, and digital health communication, offering critical reflections and suggesting areas for future development. Corpus Linguistics for Health Communication is essential reading for those working at the interface of corpus linguistics and health communication. Both those with a little or a lot of experience in either field will find value in its pages.

Researching Medical Education

Author : Jennifer Cleland
Publisher : John Wiley & Sons
ISBN 13 : 1119839432
Total Pages : 374 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Researching Medical Education by : Jennifer Cleland

Download or read book Researching Medical Education written by Jennifer Cleland and published by John Wiley & Sons. This book was released on 2022-12-16 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: RESEARCHING MEDICAL EDUCATION Researching Medical Education is an authoritative guide to excellence in educational research within the healthcare professions presented by the Association for the Study of Medical Education and AMEE. This text provides readers with key foundational knowledge, while introducing a range of theories and how to use them, illustrating a diversity of methods and their use, and giving guidance on practical researcher development. By linking theory, design, and methods across the spectrum of health professions education research, the text supports the improvement of quality, capacity building, and knowledge generation. Researching Medical Education includes contributions from experts and emerging researchers from five continents. The text includes information on: Developing yourself and your practice as a health professions education researcher Methods and methodologies including ethnography/digital ethnography, visual methods, critical discourse analysis, functional and corpus linguistics, critical pedagogy, critical race theory and participatory action research, and educational neuroscience methods Theories including those where relationships between context, environment, people and things matter (e.g., complexity theory, activity theory, sociomateriality, social cognitive theories and participatory practice) and those which are more individually focused (e.g., health behaviour theories, emotions in learning, instructional design, cognitive load theory and deliberate practice) Includes 10 brand new chapters Researching Medical Education is the ideal resource for anyone researching health professions education, from medical school to postgraduate training to continuing professional development. “This is an extraordinary text that combines theory and practice in medical education research. The authors represent the who’s who of medical education research, and their wisdom and insights will help guide novice and experienced researchers alike.” —David M. Irby, Professor Emeritus of Medicine, University of California, San Francisco, USA “Research in health professions education is maturing. This is clearly evidenced by the second edition of Researching Medical Education. In 30 chapters this book takes you on an exciting voyage on research theories and research methodologies. This book is a comprehensive resource for anyone engaging in research in health professions education.” — Cees van der Vleuten, former Director of the School of Health Professions Education, Maastricht University, The Netherlands