The Implementation Of Business Process Management In The Retail Banking Sector

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Fundamentals of Business Process Management

Author : Marlon Dumas
Publisher : Springer
ISBN 13 : 3662565099
Total Pages : 546 pages
Book Rating : 4.6/5 (625 download)

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Book Synopsis Fundamentals of Business Process Management by : Marlon Dumas

Download or read book Fundamentals of Business Process Management written by Marlon Dumas and published by Springer. This book was released on 2018-03-23 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Business Process Management Design Guide: Using IBM Business Process Manager

Author : Dr. Ali Arsanjani
Publisher : IBM Redbooks
ISBN 13 : 0738440590
Total Pages : 272 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Business Process Management Design Guide: Using IBM Business Process Manager by : Dr. Ali Arsanjani

Download or read book Business Process Management Design Guide: Using IBM Business Process Manager written by Dr. Ali Arsanjani and published by IBM Redbooks. This book was released on 2015-04-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: IBM® Business Process Manager (IBM BPM) is a comprehensive business process management (BPM) suite that provides visibility and management of your business processes. IBM BPM supports the whole BPM lifecycle approach: Discover and document Plan Implement Deploy Manage Optimize Process owners and business owners can use this solution to engage directly in the improvement of their business processes. IBM BPM excels in integrating role-based process design, and provides a social BPM experience. It enables asset sharing and creating versions through its Process Center. The Process Center acts as a unified repository, making it possible to manage changes to the business processes with confidence. IBM BPM supports a wide range of standards for process modeling and exchange. Built-in analytics and search capabilities help to further improve and optimize the business processes. This IBM Redbooks® publication provides valuable information for project teams and business people that are involved in projects using IBM BPM. It describes the important design decisions that you face as a team. These decisions invariably have an effect on the success of your project. These decisions range from the more business-centric decisions, such as which should be your first process, to the more technical decisions, such as solution analysis and architectural considerations.

Business Process Management

Author : Michael Glykas
Publisher : Springer
ISBN 13 : 3642284094
Total Pages : 474 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Business Process Management by : Michael Glykas

Download or read book Business Process Management written by Michael Glykas and published by Springer. This book was released on 2012-09-18 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling and analysis and we elaborate on issues like business process quality and process performance measurement as weel as their link to all other organizational aspects like human resources management, strategy, information technology (being SOA, PI or ERP), other managerial systems, job descriptions etc. We also present recent advances to BPR tools with special focus on information technology, workflow, business process modeling and human resources management tools. Other chapters elaborate on the aspect of business process and organizational costing and their relationship to business process analysis, organizational change and reorganization. In the final chapters we present some new approaches that use fuzzy cognitive maps and a recently developed software tool for scenario creation and simulation in strategic management, business process management, performance measurement and social networking. The audience of this book is quite wide. The first chapters can be read by professionals, academics and students who want to get some basic insight into the BPM field whereas the remaining present more elaborate and state of the art concepts methodologies and tools for an audience of a more advanced level.

Handbook on Business Process Management and Digital Transformation

Author : Paul Grefen
Publisher : Edward Elgar Publishing
ISBN 13 : 1802206094
Total Pages : 451 pages
Book Rating : 4.8/5 (22 download)

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Book Synopsis Handbook on Business Process Management and Digital Transformation by : Paul Grefen

Download or read book Handbook on Business Process Management and Digital Transformation written by Paul Grefen and published by Edward Elgar Publishing. This book was released on 2024-08-06 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many organizations are currently undertaking digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation meet. Presenting a multidisciplinary approach, it demonstrates the close link between these two fields through engagement with theory and practice.

Management and Marketing for Improved Retail Competitiveness and Performance

Author : Santos, José Duarte
Publisher : IGI Global
ISBN 13 : 1668485761
Total Pages : 476 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Management and Marketing for Improved Retail Competitiveness and Performance by : Santos, José Duarte

Download or read book Management and Marketing for Improved Retail Competitiveness and Performance written by Santos, José Duarte and published by IGI Global. This book was released on 2023-07-28 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growth of companies' online presences is an unquestionable reality. However, not everything goes online, and the physical presences of companies continue to exist, with the physical retail point of sale as a place for experimentation and immediate consumption, brand showroom, and support for online sales, which are fundamental to the shopping experience. Managing a retail point of sale implies acting on several fronts, bearing in mind the market requirements, the point of sale's brand strategy, the strategies of the brands being sold, and all other aspects related to the management of a business, while considering the specificities of a retail point of sale. Management and Marketing for Improved Retail Competitiveness and Performance provides knowledge and skills to allow readers to understand and apply the different concepts, techniques, and tools to manage a retail point of sale in the various aspects of a business. Covering key topics such as advertising, client loyalty, and merchandising, this premier reference source is ideal for business owners, managers, marketers, researchers, scholars, academicians, practitioners, instructors, and students.

Business Process Management Workshops

Author : Florian Daniel
Publisher : Springer Science & Business Media
ISBN 13 : 3642281079
Total Pages : 534 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Business Process Management Workshops by : Florian Daniel

Download or read book Business Process Management Workshops written by Florian Daniel and published by Springer Science & Business Media. This book was released on 2012-01-25 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: LNBIP 99 and LNBIP 100 together constitute the thoroughly refereed proceedings of 12 international workshops held in Clermont-Ferrand, France, in conjunction with the 9th International Conference on Business Process Management, BPM 2011, in August 2011. The 12 workshops focused on Business Process Design (BPD 2011), Business Process Intelligence (BPI 2011), Business Process Management and Social Software (BPMS2 2011), Cross-Enterprise Collaboration (CEC 2011), Empirical Research in Business Process Management (ER-BPM 2011), Event-Driven Business Process Management (edBPM 2011), Process Model Collections (PMC 2011), Process-Aware Logistics Systems (PALS 2011), Process-Oriented Systems in Healthcare (ProHealth 2011), Reuse in Business Process Management (rBPM 2011), Traceability and Compliance of Semi-Structured Processes (TC4SP 2011), and Workflow Security Audit and Certification (WfSAC 2011). In addition, the proceedings also include the Process Mining Manifesto (as an Open Access Paper), which has been jointly developed by more than 70 scientists, consultants, software vendors, and end-users. LNBIP 99 contains the revised and extended papers from BPD 2011, BPI 2011 (including the Process Mining Manifesto), BPMS2 2011, CEC 2011, ER-BPM 2011, and edBPM 2011.

iBPMS: Intelligent BPM Systems

Author : Layna Fischer
Publisher : Future Strategies Inc.
ISBN 13 : 0984976469
Total Pages : 236 pages
Book Rating : 4.9/5 (849 download)

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Book Synopsis iBPMS: Intelligent BPM Systems by : Layna Fischer

Download or read book iBPMS: Intelligent BPM Systems written by Layna Fischer and published by Future Strategies Inc.. This book was released on 2013-10-14 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intelligent business process management is the next generation of enterprise BPM, leveraging recent technological advances to attain a degree of operational responsiveness not possible with yesterday’s business process platform. Today, companies of all types want faster and better insight into their operations. This growing demand for operational intelligence has given rise to a new, "smarter" variety of business process management suites (BPMSs). An intelligent BPM suite provides the functionality needed to support more intelligent business operations, including real-time analytics, extensive complex event processing (CEP) and business activity monitoring (BAM) technologies and enhanced mobile, social and collaborative capabilities. Dubbed ‘iBPMS” by Gartner Group, who describes the intelligent BPM Suite as having 10 core components: A process orchestration engineA model-driven composition environmentContent interaction managementHuman interaction managementConnectivityActive analytics (sometimes called continuous intelligence)On-demand analyticsBusiness rules management (BRM)Management and administration for the suite’s technical aspectsA process component registry/repository An intelligent BPM suite provides the functionality needed to support more intelligent business operations, including real-time analytics, extensive complex event processing (CEP) and business activity monitoring (BAM) technologies and enhanced mobile, social and collaborative capabilities. The co-authors of this important book describe various aspects and approaches with regard to impact and opportunity.

Steps to Improved Firm Performance with Business Process Management

Author : Tahvo Hyötyläinen
Publisher : Springer
ISBN 13 : 3658074701
Total Pages : 235 pages
Book Rating : 4.6/5 (58 download)

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Book Synopsis Steps to Improved Firm Performance with Business Process Management by : Tahvo Hyötyläinen

Download or read book Steps to Improved Firm Performance with Business Process Management written by Tahvo Hyötyläinen and published by Springer. This book was released on 2014-10-14 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

Handbook on Business Process Management 2

Author : Jan vom Brocke
Publisher : Springer
ISBN 13 : 3642451039
Total Pages : 864 pages
Book Rating : 4.6/5 (424 download)

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Book Synopsis Handbook on Business Process Management 2 by : Jan vom Brocke

Download or read book Handbook on Business Process Management 2 written by Jan vom Brocke and published by Springer. This book was released on 2014-08-28 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Implementing Strategic Sourcing

Author : Christine Bullen
Publisher : Van Haren
ISBN 13 : 9401801274
Total Pages : 389 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Implementing Strategic Sourcing by : Christine Bullen

Download or read book Implementing Strategic Sourcing written by Christine Bullen and published by Van Haren. This book was released on 2010-06-01 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on: Foundations of Strategic Sourcing Management, risk, governance and legal considerations Organizational change, innovation and relationship management Transition planning and the end-game Successful principles for new business development from a service provider perspective Future trends, summary and lessons learned Ultimately this guide will take readers from principles to how to s including: How to develop, implement, manage and govern an effective global sourcing strategy and plan How to put in place policies and processes that can be monitored to provide a balanced approach to sourcing How to build a strategic top-down framework coupled with an operational roadmap How to incorporate bottom-up implementation principles and practices that work How to ensure a coordinated, cost-effective and value-delivery plan and operating environment for strategic and tactical sourcing. In addition, it addresses the following areas in a comprehensive, yet easy to use and practical manner: Integrates strategic and operational concepts and practices Covers both clients and providers Supports the practice of global sourcing by leveraging and integrating professional rigor for best practices Provides practical knowledge, techniques, checklists and methodologies that can be used in any environment globally Includes many examples of current and emerging best practices Is broad and comprehensive, yet drills down to specific how to details in all chapters Provides a global view of sourcing It comes highly recommended.

Business Knowledge for IT in Retail Banking

Author : Essvale Corporation Limited
Publisher : Essvale Corporation Limited
ISBN 13 : 0955412420
Total Pages : 236 pages
Book Rating : 4.9/5 (554 download)

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Book Synopsis Business Knowledge for IT in Retail Banking by : Essvale Corporation Limited

Download or read book Business Knowledge for IT in Retail Banking written by Essvale Corporation Limited and published by Essvale Corporation Limited. This book was released on 2007 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook for the discerning IT professional provides easy-to-follow guidelines on the business knowledge needed to forge a career in the fiercely competitive world of retail banking.

Perspectives in Business Informatics Research

Author : Björn Johansson
Publisher : Springer
ISBN 13 : 3319113704
Total Pages : 402 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Perspectives in Business Informatics Research by : Björn Johansson

Download or read book Perspectives in Business Informatics Research written by Björn Johansson and published by Springer. This book was released on 2014-09-16 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 13th International Conference on Perspectives in Business Informatics Research, BIR 2014, held in Lund, Sweden, in September 2014. Overall, 71 submissions were rigorously reviewed by 55 members of the Program Committee representing 22 countries. As a result, 27 full papers have been selected for publication in this volume. The papers cover many aspects of business information research and have been organized in topical sections on: business, people, and systems; business and information systems development; and contextualized evaluation of business informatics.

E-Business Innovation and Process Management

Author : Lee, In
Publisher : IGI Global
ISBN 13 : 1599042797
Total Pages : 398 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis E-Business Innovation and Process Management by : Lee, In

Download or read book E-Business Innovation and Process Management written by Lee, In and published by IGI Global. This book was released on 2006-12-31 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-business research is currently one of the most active research areas. With the rapid advancement in information technologies, e-business is growing in significance and is having a direct impact upon ways of doing business. As e-business becomes one of the most important areas in organizations, researchers and practitioners need to understand the implications of many technological and organizational changes taking place. Advances in E-Business Research: E-Business Innovation and Process Management provides researchers and practitioners with valuable information on recent advances and developments in emerging e-business models and technologies. This book covers a variety of topics, such as e-business models, e-business strategies, online consumer behavior, e-business process modeling and practices, electronic communication adoption and service provider strategies, privacy policies, and implementation issues.

Finance Analytics in Business

Author : Sanjay Taneja
Publisher : Emerald Group Publishing
ISBN 13 : 1837535744
Total Pages : 356 pages
Book Rating : 4.8/5 (375 download)

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Book Synopsis Finance Analytics in Business by : Sanjay Taneja

Download or read book Finance Analytics in Business written by Sanjay Taneja and published by Emerald Group Publishing. This book was released on 2024-06-17 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finance Analytics in Business brings together specialists around the world working in various disciplines to reflect on finance analytics in business. This crucial field gives different views of a company’s financial data, and helps it gain knowledge to take action to improve financial performance.

Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments

Author : Granata, Giuseppe
Publisher : IGI Global
ISBN 13 : 1522578579
Total Pages : 429 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments by : Granata, Giuseppe

Download or read book Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments written by Granata, Giuseppe and published by IGI Global. This book was released on 2019-05-30 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global economic scenarios are increasing in complexity due to the recent global financial crisis, globalization, the evolution of ICT, and the changing behaviors of consumers. This has made it difficult to predict trends and build strategies within the retail industry. As a result, long-term forecasts and schedules are not possible, and more research is needed to explore todays consumer profile and set the frameworks for future recovery strategies. Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments is a pivotal reference source that provides practical insights into improving the understanding of complex retail environments and consumer shopping behaviors in order to predict trends and develop strategies for retailers in times of economic crisis. While highlighting topics such as consumer engagement, industry models, and market globalization, this publication explores qualitative and quantitative methods of interest and the multidisciplinary approaches revolving around the industry. This book is ideally designed for marketers, managers, practitioners, retail professionals, academicians, researchers, and students seeking current research on relationship marketing, digital marketing, service management, and complexity theories.

Business Process Management

Author : Schahram Dustdar
Publisher : Springer
ISBN 13 : 3540389032
Total Pages : 499 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Business Process Management by : Schahram Dustdar

Download or read book Business Process Management written by Schahram Dustdar and published by Springer. This book was released on 2006-10-06 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th International Conference on Business Process Management, BPM 2006. The book presents 20 revised full papers, 5 industrial papers, and 15 short papers together with an invited paper and the abstract of an invited talk. The papers are organized in topical sections on monitoring and mining, service composition, process models and languages, dynamic process management, Web service composition, and applied business process management.

Information Technology, Organizations and People

Author : Jeff Watkins
Publisher : Routledge
ISBN 13 : 1134676093
Total Pages : 498 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Information Technology, Organizations and People by : Jeff Watkins

Download or read book Information Technology, Organizations and People written by Jeff Watkins and published by Routledge. This book was released on 2002-09-11 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices. The book is based upon a series of rolling surveys carried out between 1989 and the present day, and funded by leading organizations such as IBM and KPMG. It provides a detailed picture of a sector in transition during a period of anxiety and doubt dominated by restructuring, downsizing and experimentation with re-engineering. As the 'lean and mean' emerge, they must now ask themselves if their competencies will enable them to survive into the next decade as competitors, such as Sainsburys, Virgin, Microsoft and Ford position themselves to become major players in the sector. This book is a major contribution to the debate on the growth of knowledge work, the need for core organizational competencies in the information age and the need for evolutionary, or radical, change.