The Future Of Inflight Entertainment In Europe According To Passenger Expectations

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The future of Inflight Entertainment in Europe, according to passenger expectations: Why Airlines should embrace Consumer Technology

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Author : Jasmin Schawalder
Publisher : diplom.de
ISBN 13 : 3954897482
Total Pages : 114 pages
Book Rating : 4.9/5 (548 download)

Book Synopsis The future of Inflight Entertainment in Europe, according to passenger expectations: Why Airlines should embrace Consumer Technology by : Jasmin Schawalder

Download or read book The future of Inflight Entertainment in Europe, according to passenger expectations: Why Airlines should embrace Consumer Technology written by Jasmin Schawalder and published by diplom.de. This book was released on 2014-04-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumerization - passengers toting their tablets, laptops, smartphones and e-readers on planes - has forced airlines to re-think. Should they continue to invest heavily into Inflight Entertainment (IFE) systems, or just concentrate on offering Wi-Fi and power in the cabin? The goal of this research was to define the IFE offer of the future. Four barriers that split the world into the three regions Europe, Asia and USA in terms of IFE development were identified: the cultural, the commercial, the technological and the legal barrier. This book focuses on Europe, which lags mostly behind with IFE out of these three regions. For example, as opposed to the US, no major European airline offers inflight Wi-Fi widely on its network, and in contrast to leading Middle Eastern airlines none offers inflight live TV or the usage of mobile phones without restriction, like on the ground. The target was to define IFE from a consumer perspective. To capture the latter the author evaluated consumer satisfaction methodologies and decided to go with the Kano approach, which categorizes alternatives of a product or service, in this case IFE, in must-be, attractive and indifferent elements. A representative online survey revealed movies and power to be must-be, TV and Wi-Fi to be attractive and the rest, e-books, music, games and duty free onboard, to be indifferent elements of IFE. The majority of people indicated that they would pay for movies and Wi-Fi but not for power supply, TV or other content. Differently said, content-wise passengers only insisted in the supply of movies, for the rest they expected the airline to provide Internet and power so they themselves could get the content. Further, sub-groups were analysed - people within the sample with mutual characteristics like gender, travel frequency or ownership of smart devices. So was music on a plane a must for women and owners of iPhones were more willing to pay for apps than others. Overall, country of residence, travel purpose (leisure or business) and flight duration (long vs. short haul) were the greatest dividers re IFE requirements.

The Future of Inflight Entertainment in Europe, According to Passenger Expectations: Why Airlines Should Embrace Consumer Technology

Download The Future of Inflight Entertainment in Europe, According to Passenger Expectations: Why Airlines Should Embrace Consumer Technology PDF Online Free

Author : Jasmin Schawalder
Publisher : Anchor Academic Publishing (aap_verlag)
ISBN 13 : 3954892480
Total Pages : 117 pages
Book Rating : 4.9/5 (548 download)

Book Synopsis The Future of Inflight Entertainment in Europe, According to Passenger Expectations: Why Airlines Should Embrace Consumer Technology by : Jasmin Schawalder

Download or read book The Future of Inflight Entertainment in Europe, According to Passenger Expectations: Why Airlines Should Embrace Consumer Technology written by Jasmin Schawalder and published by Anchor Academic Publishing (aap_verlag). This book was released on 2014-04-15 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumerization - passengers toting their tablets, laptops, smartphones and e-readers on planes - has forced airlines to re-think. Should they continue to invest heavily into Inflight Entertainment (IFE) systems, or just concentrate on offering Wi-Fi and power in the cabin? The goal of this research was to define the IFE offer of the future. Four barriers that split the world into the three regions Europe, Asia and USA in terms of IFE development were identified: the cultural, the commercial, the technological and the legal barrier. This book focuses on Europe, which lags mostly behind with IFE out of these three regions. For example, as opposed to the US, no major European airline offers inflight Wi-Fi widely on its network, and in contrast to leading Middle Eastern airlines none offers inflight live TV or the usage of mobile phones without restriction, like on the ground. The target was to define IFE from a consumer perspective. To capture the latter the author evaluated consumer satisfaction methodologies and decided to go with the Kano approach, which categorizes alternatives of a product or service, in this case IFE, in must-be, attractive and indifferent elements. A representative online survey revealed movies and power to be must-be, TV and Wi-Fi to be attractive and the rest, e-books, music, games and duty free onboard, to be indifferent elements of IFE. The majority of people indicated that they would pay for movies and Wi-Fi but not for power supply, TV or other content. Differently said, content-wise passengers only insisted in the supply of movies, for the rest they expected the airline to provide Internet and power so they themselves could get the content. Further, sub-groups were analysed - people within the sample with mutual characteristics like gender, travel frequency or ownership of smart devices. So was music on a plane a must for women and owners of iPhones were more willing to pay for apps than others. Overall, country of residence, travel purp

Airlines International

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Author :
Publisher :
ISBN 13 :
Total Pages : 762 pages
Book Rating : 4.E/5 ( download)

Book Synopsis Airlines International by :

Download or read book Airlines International written by and published by . This book was released on 2008 with total page 762 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Airline, Ship & Catering Onboard Services Magazine

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Author :
Publisher :
ISBN 13 :
Total Pages : 210 pages
Book Rating : 4.E/5 ( download)

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Download or read book Airline, Ship & Catering Onboard Services Magazine written by and published by . This book was released on 1998-02 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Aviation Systems

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Author : Andreas Wittmer
Publisher : Springer Science & Business Media
ISBN 13 : 364220080X
Total Pages : 247 pages
Book Rating : 4.6/5 (422 download)

Book Synopsis Aviation Systems by : Andreas Wittmer

Download or read book Aviation Systems written by Andreas Wittmer and published by Springer Science & Business Media. This book was released on 2011-08-17 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to provide comprehensive coverage of the field of air transportation, giving attention to all major aspects, such as aviation regulation, economics, management and strategy. The book approaches aviation as an interrelated economic system and in so doing presents the “big picture” of aviation in the market economy. It explains the linkages between domains such as politics, society, technology, economy, ecology, regulation and how these influence each other. Examples of airports and airlines, and case studies in each chapter support the application-oriented approach. Students and researchers in business administration with a focus on the aviation industry, as well as professionals in the industry looking to refresh or broaden their knowledge of the field will benefit from this book.

Aircraft Interior Comfort and Design

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Author : Peter Vink
Publisher : CRC Press
ISBN 13 : 1439863067
Total Pages : 134 pages
Book Rating : 4.4/5 (398 download)

Book Synopsis Aircraft Interior Comfort and Design by : Peter Vink

Download or read book Aircraft Interior Comfort and Design written by Peter Vink and published by CRC Press. This book was released on 2016-04-19 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: What should every airline and manufacturer know about comfort?What can we learn from studies in the scientific literature?What do most passengers know about comfort and how can we translate that into interior design?Where can I find the latest knowledge and research useful for designing aircraft seats?Although the answers to these questions are ava

Improving the Airport Customer Experience

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Author : Bruce J. Boudreau
Publisher :
ISBN 13 : 9780309375580
Total Pages : 230 pages
Book Rating : 4.3/5 (755 download)

Book Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau

Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

Airline Marketing and Management

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Author : Mr Stephen Shaw
Publisher : Ashgate Publishing, Ltd.
ISBN 13 : 1409486680
Total Pages : 379 pages
Book Rating : 4.4/5 (94 download)

Book Synopsis Airline Marketing and Management by : Mr Stephen Shaw

Download or read book Airline Marketing and Management written by Mr Stephen Shaw and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-01 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through six previous editions, Airline Marketing and Management has established itself as the leading textbook for students of marketing and its application to today's airline industry, as well as a reference work for those with a professional interest in the area. Carefully revised, the seventh edition of this internationally successful book examines an exceptionally turbulent period for the industry. It features new material on: ∗Changes in customer needs, particularly regarding more business travellers choosing - or being forced - to travel economy, and analysis of the bankruptcy of 'All Business Class' airlines. ∗ An explanation of the US/EU 'Open Skies' agreement and analysis of its impact. ∗The increase in alliance activity and completion of several recent mergers, and the marketing advantages and disadvantages that have resulted. ∗ Product adjustments that airlines must make to adapt to changes in the marketing environment, such as schedule re-adjustments and the reconfiguration of aircraft cabins. ∗Changes in pricing philosophies, with, for example, airlines moving to 'A La Carte' pricing, whereby baggage, catering and priority boarding are paid for as extras. ∗Airline websites and their role as both a selling and distributing tool. ∗The future of airline marketing. A review of the structure of the air transport market and the marketing environment is followed by detailed chapters examining business and marketing strategies, product design and management, pricing and revenue management, current and future distribution channels, and selling, advertising and promotional policies. The reader will benefit from greater understanding of both marketing and airline industry jargon and from knowledge obtained regarding the extraordinary strategic challenges now facing aviation. Written in a straightforward, easy-to-read style and combining up-to-date and relevant examples drawn from the worldwide aviation industry, this new edition will further enhance the book's reputation for providing the ideal introduction to the subject.

The Global Airline Industry

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Author : Peter Belobaba
Publisher : John Wiley & Sons
ISBN 13 : 1118881141
Total Pages : 536 pages
Book Rating : 4.1/5 (188 download)

Book Synopsis The Global Airline Industry by : Peter Belobaba

Download or read book The Global Airline Industry written by Peter Belobaba and published by John Wiley & Sons. This book was released on 2015-07-06 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013

Interavia

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Author :
Publisher :
ISBN 13 :
Total Pages : 974 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis Interavia by :

Download or read book Interavia written by and published by . This book was released on 1965-07 with total page 974 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Report to the Shareholders

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Author : Swissair
Publisher :
ISBN 13 :
Total Pages : 762 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis Report to the Shareholders by : Swissair

Download or read book Report to the Shareholders written by Swissair and published by . This book was released on 1952 with total page 762 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Airline Operations and Management

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Author : Gerald N. Cook
Publisher : Taylor & Francis
ISBN 13 : 1000869997
Total Pages : 413 pages
Book Rating : 4.0/5 (8 download)

Book Synopsis Airline Operations and Management by : Gerald N. Cook

Download or read book Airline Operations and Management written by Gerald N. Cook and published by Taylor & Francis. This book was released on 2023-05-04 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline Operations and Management: A Management Textbook presents a survey of the airline industry, with a strong managerial perspective. It integrates and applies the fundamentals of several management disciplines, particularly operations, marketing, economics and finance, to develop a comprehensive overview. It also provides readers with a solid historical background, and offers a global perspective of the industry, with examples drawn from airlines around the world. Updates for the second edition include: Fresh data and examples A range of international case studies exploring real-life applications New or increased coverage of key topics such as the COVID-19 pandemic, state aid, and new business models New chapters on fleet management and labor relations and HRM Lecture slides for instructors This textbook is for advanced undergraduate and graduate students of airline management, but it should also be useful to entry and junior-level airline managers and professionals seeking to expand their knowledge of the industry beyond their functional area.

Passenger Behaviour

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Author : Robert Bor
Publisher : Routledge
ISBN 13 : 1351912704
Total Pages : 323 pages
Book Rating : 4.3/5 (519 download)

Book Synopsis Passenger Behaviour by : Robert Bor

Download or read book Passenger Behaviour written by Robert Bor and published by Routledge. This book was released on 2017-03-02 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour was published at a milestone for the aviation industry. Remarkable achievements in engineering have made air travel highly accessible within the span of a single lifetime. However, when evolutionary barriers are exceeded various penalties are exacted. The most common experienced by air passengers include motion sickness, jetlag and increased arousal and stress at different stages of flight. Air travel also brings us into closer contact with strangers, making our examination and understanding of the social psychology of behaviour within groups (among passengers) especially relevant. This book examines a wide range of topics that help the reader to acquire a psychological understanding of how air travel impacts on human relationships; behaviour as well as physiological functions. Written by leading authorities in their areas, it is intended primarily for those with an interest in passenger behaviour and those who work professionally in commercial aviation. This includes pilots, cabin crew, ground staff, airline and airport managers, aviation psychologists, human factors specialists, aerospace medical/nursing personnel and aircraft designers and manufacturers. As air travel being an integral part of most people's lives, this book will also be of interest to anyone who travels either on a frequent or infrequent basis.

ICAO Journal

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Author :
Publisher :
ISBN 13 :
Total Pages : 356 pages
Book Rating : 4.:/5 (319 download)

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Download or read book ICAO Journal written by and published by . This book was released on 1998 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Official magazine of international civil aviation.

Jetliner Cabins

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Author : Jennifer Coutts Clay
Publisher : Academy Press
ISBN 13 :
Total Pages : 228 pages
Book Rating : 4.F/5 ( download)

Book Synopsis Jetliner Cabins by : Jennifer Coutts Clay

Download or read book Jetliner Cabins written by Jennifer Coutts Clay and published by Academy Press. This book was released on 2006-03-24 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the high art and technical bravura behind creating some of the smallest living spaces in the world. With photographs of aircraft interiors from leading carriers, this book fully details the variety, as well as the creative breadth, behind them.

Economic Regulation and Its Reform

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Author : Nancy L. Rose
Publisher : University of Chicago Press
ISBN 13 : 022613816X
Total Pages : 619 pages
Book Rating : 4.2/5 (261 download)

Book Synopsis Economic Regulation and Its Reform by : Nancy L. Rose

Download or read book Economic Regulation and Its Reform written by Nancy L. Rose and published by University of Chicago Press. This book was released on 2014-08-29 with total page 619 pages. Available in PDF, EPUB and Kindle. Book excerpt: The past thirty years have witnessed a transformation of government economic intervention in broad segments of industry throughout the world. Many industries historically subject to economic price and entry controls have been largely deregulated, including natural gas, trucking, airlines, and commercial banking. However, recent concerns about market power in restructured electricity markets, airline industry instability amid chronic financial stress, and the challenges created by the repeal of the Glass-Steagall Act, which allowed commercial banks to participate in investment banking, have led to calls for renewed market intervention. Economic Regulation and Its Reform collects research by a group of distinguished scholars who explore these and other issues surrounding government economic intervention. Determining the consequences of such intervention requires a careful assessment of the costs and benefits of imperfect regulation. Moreover, government interventions may take a variety of forms, from relatively nonintrusive performance-based regulations to more aggressive antitrust and competition policies and barriers to entry. This volume introduces the key issues surrounding economic regulation, provides an assessment of the economic effects of regulatory reforms over the past three decades, and examines how these insights bear on some of today’s most significant concerns in regulatory policy.

Lodging and Restaurant Index

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Author :
Publisher :
ISBN 13 :
Total Pages : 478 pages
Book Rating : 4.:/5 (31 download)

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Download or read book Lodging and Restaurant Index written by and published by . This book was released on 1988 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: