The Essential Guide To Workplace Mediation And Conflict Resolution

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The Essential Guide to Workplace Mediation & Conflict Resolution

Author : Nora Doherty
Publisher : Kogan Page Publishers
ISBN 13 : 0749450193
Total Pages : 208 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Essential Guide to Workplace Mediation & Conflict Resolution by : Nora Doherty

Download or read book The Essential Guide to Workplace Mediation & Conflict Resolution written by Nora Doherty and published by Kogan Page Publishers. This book was released on 2008 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

The Essential Guide to Workplace Mediation and Conflict Resolution

Author : Nora Doherty
Publisher : Kogan Page Publishers
ISBN 13 : 074945430X
Total Pages : 209 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Essential Guide to Workplace Mediation and Conflict Resolution by : Nora Doherty

Download or read book The Essential Guide to Workplace Mediation and Conflict Resolution written by Nora Doherty and published by Kogan Page Publishers. This book was released on 2008-04-03 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.

Managing Conflict

Author : David Liddle
Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Managing Conflict by : David Liddle

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

The Definitive Guide to Workplace Mediation and Managing Conflict at Work

Author : Clive Lewis OBE DL
Publisher : RoperPenberthy Publishing Limited
ISBN 13 : 1903905362
Total Pages : 176 pages
Book Rating : 4.9/5 (39 download)

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Book Synopsis The Definitive Guide to Workplace Mediation and Managing Conflict at Work by : Clive Lewis OBE DL

Download or read book The Definitive Guide to Workplace Mediation and Managing Conflict at Work written by Clive Lewis OBE DL and published by RoperPenberthy Publishing Limited. This book was released on 2009-01-30 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to mediation in the workplace, giving the business case and methodology for the introduction of mediation as a method to resolve disputes between colleagues.

Conflict Resolution at Work For Dummies

Author : Vivian Scott
Publisher : John Wiley & Sons
ISBN 13 : 0470536438
Total Pages : 371 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Conflict Resolution at Work For Dummies by : Vivian Scott

Download or read book Conflict Resolution at Work For Dummies written by Vivian Scott and published by John Wiley & Sons. This book was released on 2009-12-30 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!

Mediation in the Workplace

Author : Rebecca Jane Weinstein
Publisher : Praeger
ISBN 13 : 1567203361
Total Pages : 0 pages
Book Rating : 4.5/5 (672 download)

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Book Synopsis Mediation in the Workplace by : Rebecca Jane Weinstein

Download or read book Mediation in the Workplace written by Rebecca Jane Weinstein and published by Praeger. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor and employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation. Mediated resolutions to conflict in the workplace are designed to last because they seek to address underlying causes and they rely on the participation of the affected parties. Mediation with an impartial third party is more likely to result in a satisfying solution than are decisions imposed upon the parties from outside sources, whether employers or the legal system. Mediators work to strengthen relationships so that future conflicts can be prevented or minimized. This valuable guide to implementing formal mediation programs can be used by both beginning and experienced mediators in all types of organizations- in schools, social service agencies, government agencies, and private industry. Its practical application of mediation theory will benefit students and teachers of mediation, conflict resolution, business management, public administration, law, social work, counseling, and other related disciplines.

Conflict and Dispute Resolution

Author : Mieke Brandon
Publisher : Oxford University Press, USA
ISBN 13 :
Total Pages : 300 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Conflict and Dispute Resolution by : Mieke Brandon

Download or read book Conflict and Dispute Resolution written by Mieke Brandon and published by Oxford University Press, USA. This book was released on 2007 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: onflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party disputes. The book encourages diverse thinking about how conflict impacts not only on the individual, but also on relationships in their broadest sense, at home, at work, locally and globally. The authors show how to apply the theoretical aspects of mediation to skill building for conflict management, negotiation and mediation, and include discussion of assessment methods. Conflict Resolution and Mediation is comprehensive in its coverage of all the skills and processes needed by students, coaches, mentors and practitioners to help deal with dilemmas and become reflective practitioners. It is complete with case studies, clear examples and dialogue extracts to assist in becoming more aware and more effective at beign able to provide an appropriate process for parties to achieve their outcome.

Peace at Work

Author : John Ford
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781500331351
Total Pages : 216 pages
Book Rating : 4.3/5 (313 download)

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Book Synopsis Peace at Work by : John Ford

Download or read book Peace at Work written by John Ford and published by Createspace Independent Publishing Platform. This book was released on 2014-09-16 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: IS THIS BOOK FOR YOU? If you... * are in HR and are tasked with general or specific responsibility for themanagement of workplace conflict * need support and guidance about how best to approach the management of internal workplace conflict* are ready to add to your toolbox a practical skill that fosters a more peaceful workplace * want to make a positive difference in the world ...then it probably is! My goal is to support you to successfully master the skill of workplace mediation. I want to make it easy for you to mediate internal workplace conflict. I want to share with you what I have learnt from working as a professional mediator with an employment and workplace focus. I am going to reveal all I know about resolving conflict as easily as possible, so that you can do it too. I am also going to weave in what I have learnt academically while teaching graduate students the skills of conflict resolution, negotiation and mediation. For some time now, as part of my corporate training practice, I have taught HR managers the skill of mediation through the offices of the Northern California Human Resources Association. Although a book can never replace the learning that occurs in a classic training environment, my hope is to convey to you, through these pages, what I cover when training your colleagues. I do not have to tell you how debilitating poorly managed workplace conflict can be. I want to give you the tools to do something productive about it. Conflict does not have to be a headache. In fact, it should be seen as a sign of vitality; a sign that something needs to change within an organization. Having mediation as a tool can go a long way to support authentic organizational harmony and well-being. And if you are the one doing the mediation, you get the accolades for being a peacemaker! "Peace at Work is a must-read for all HR professionals who aspire to a better solution to workplace conflict and who want to add the skill of mediation to their toolbox. John Ford takes a lifetime of mediation knowledge and presents it in an easy-to-understand, step-by-step process, from opening statements to closing agreements and every step in between." Todd Clawson, MS, Director of Human Resources, Parker County Hospital District "I have worked with John on various mediations over the years. He cares deeply about the people involved in his mediations and this is reflected in his consummate application of the skills and strategies in Peace at Work. This book is a natural complement to, and an excellent compilation of, John''s considerable store of knowledge about mediation in the workplace." Beth Delaney, Human Resource Business Partner, Kaiser Permanente "I had the pleasure of taking a mediation course led by John Ford. He was a truly inspiring teacher and his course proved immediately useful in my work in labor and employee relations. Many of the wise insights John shared with us in class are included in Peace at Work. HR and other managers looking for clear and practical advice about how to conduct a mediation will find it here, and will be better able to see why mediation is potentially so effective in resolving conflict." Maryl Olivera, Labor and Employee Relations, Administrative Office of the Courts "John Ford''s book, Peace at Work, will help any manager or HR professional to successfully mediate conflict. Mr Ford draws from his vast personal experience and insight, as well as that of many experts in the field, in this well-written and well-organized book. He covers foundational concepts and provides a structured approach to what is an easy-to-use, step-by-step model for mediation. Complete with case-study role-plays and a rich appendix of supporting materials and reference listings, the book is a must for anyone who leads people."Peter Haralabopoulos, Flight Attendant Base Director, San Francisco International Airport

Conflict Resolution

Author : Daniel Dana
Publisher : McGraw Hill Professional
ISBN 13 : 0071399674
Total Pages : 185 pages
Book Rating : 4.0/5 (713 download)

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Book Synopsis Conflict Resolution by : Daniel Dana

Download or read book Conflict Resolution written by Daniel Dana and published by McGraw Hill Professional. This book was released on 2001-01-03 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

The Complete Guide to Conflict Resolution in the Workplace

Author : Marick Francis Masters
Publisher : Amacom Books
ISBN 13 : 9780814406298
Total Pages : 360 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis The Complete Guide to Conflict Resolution in the Workplace by : Marick Francis Masters

Download or read book The Complete Guide to Conflict Resolution in the Workplace written by Marick Francis Masters and published by Amacom Books. This book was released on 2002 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "

The Manager's Guide to Mediating Conflict

Author : Alison Love
Publisher : Packt Publishing Ltd
ISBN 13 : 1783000678
Total Pages : 152 pages
Book Rating : 4.7/5 (83 download)

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Book Synopsis The Manager's Guide to Mediating Conflict by : Alison Love

Download or read book The Manager's Guide to Mediating Conflict written by Alison Love and published by Packt Publishing Ltd. This book was released on 2014-09-30 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are a manager who wants to develop their conflict management skills and gain a greater understanding on how meditation offers a clear framework for effective conflict resolution, this book is for you.

The Essential Workplace Conflict Handbook

Author : Barbara Mitchell
Publisher : Red Wheel/Weiser
ISBN 13 : 1632659905
Total Pages : 256 pages
Book Rating : 4.6/5 (326 download)

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Book Synopsis The Essential Workplace Conflict Handbook by : Barbara Mitchell

Download or read book The Essential Workplace Conflict Handbook written by Barbara Mitchell and published by Red Wheel/Weiser. This book was released on 2015-09-21 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What's changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What's my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

Designing Conflict Management Systems

Author : Cathy A. Costantino
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Designing Conflict Management Systems by : Cathy A. Costantino

Download or read book Designing Conflict Management Systems written by Cathy A. Costantino and published by Jossey-Bass. This book was released on 1996 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization.

Conflict Management for Managers

Author : Susan S. Raines
Publisher : John Wiley & Sons
ISBN 13 : 1118415485
Total Pages : 357 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Conflict Management for Managers by : Susan S. Raines

Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Mediation for Managers

Author : John Crawley
Publisher : Nicholas Brealey International
ISBN 13 : 1857884876
Total Pages : 231 pages
Book Rating : 4.8/5 (578 download)

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Book Synopsis Mediation for Managers by : John Crawley

Download or read book Mediation for Managers written by John Crawley and published by Nicholas Brealey International. This book was released on 2011-06-17 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical toolkit of exercises, case studies and real-world examples to enable you to become an effective mediator at work.

Conflict Resolution in the Workplace

Author : Doug Wesley
Publisher :
ISBN 13 : 9781530940745
Total Pages : 48 pages
Book Rating : 4.9/5 (47 download)

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Book Synopsis Conflict Resolution in the Workplace by : Doug Wesley

Download or read book Conflict Resolution in the Workplace written by Doug Wesley and published by . This book was released on 2015-03-22 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideally, the workplace should be an environment free from worry and stress, where employees can feel safe, comfortable, welcome, able to get creative juices flowing, stay motivated, and be efficient and productive. However, most of us don't actually think of our offices this way. If we did, we would never dread going to work, and we wouldn't try to negotiate working from home occasionally. Often, the thing that prevents us from feeling more positive about our workplace is the stress and conflict we experience with co-workers. It's sometimes harder to get along with office folk than say, school mates or people from the gym or church, since we don't have the luxury of choosing who we work with. We are stuck with whoever happens to work there too, unlike other social settings where we choose those close to us based on our similarities and common interests. The good news is, through better understanding and a little strategy; workplace conflict can be resolved and altogether eliminated. Throughout this book, I'm going to show you how to mediate conflicts and easily arrive at amicable solutions acceptable to all parties. More importantly, you will learn how to conflict-proof your workplace to prevent conflicts before they have a chance to get out of hand. If you are ready to take the first step to creating a stress-free and productive workplace, then let's get started!

Mediation Success

Author : Amy L. Lieberman
Publisher : CreateSpace
ISBN 13 : 9781475012033
Total Pages : 158 pages
Book Rating : 4.0/5 (12 download)

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Book Synopsis Mediation Success by : Amy L. Lieberman

Download or read book Mediation Success written by Amy L. Lieberman and published by CreateSpace. This book was released on 2012-04-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: When employers and employees wage war in the workplace, nobody wins. Workplace conflict that escalates into a lengthy ordeal costs more than money: both employers and employees suffer damages to their health, home life, personal, and professional relationships, and to the productivity of the business. There is a better way. Professional mediator Amy Lieberman is on a mission to get all businesses to wholeheartedly embrace mediation. In this book you will learn the secrets to resolving conflict and restoring peace. Discover an accelerated way for employers and employees to get conflicts out in the open, to find resolutions both sides can live with, and to get back to the productive business of work and life.