The Process of Cultural Competence in the Delivery of Healthcare Services

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Publisher :
ISBN 13 : 9780974158204
Total Pages : 116 pages
Book Rating : 4.1/5 (582 download)

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Book Synopsis The Process of Cultural Competence in the Delivery of Healthcare Services by : Josepha Campinha-Bacote

Download or read book The Process of Cultural Competence in the Delivery of Healthcare Services written by Josepha Campinha-Bacote and published by . This book was released on 2003-01-01 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents Campinha-Bacote's model of cultural competence for the delivery of culturally resposive healthcare services. Specifically, it describes the model's constructs of cultural awareness, cultural knowledge, cultural skill, cultural encounters & cultural desire. It also presents an instrument, based on this model, to measure the level of cultural competence among healthcare professionals.

Teaching Cultural Competence in Nursing and Health Care

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Publisher : Springer Publishing Company
ISBN 13 : 0826119972
Total Pages : 616 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Teaching Cultural Competence in Nursing and Health Care by : Marianne R. Jeffreys, EdD, RN

Download or read book Teaching Cultural Competence in Nursing and Health Care written by Marianne R. Jeffreys, EdD, RN and published by Springer Publishing Company. This book was released on 2015-12-01 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on proven research, this book is a unique book for those working in academic settings, health care institutions, employee education, and nursing and health care organizations and associations. Updated with new evidence-based strategies, interactive book features, and expanded ready-toapply strategies and exemplars, this new edition offers a systematic, comprehensive approach for planning, implementing, and evaluating cultural competence education strategies and programs. New and expanded chapters address curriculum, train-the-trainer programs, and continuing education; traditional classroom, hybrid, and online courses;clinical settings, immersion experiences, service learning, simulation, and nursing skills labs; professional networking; and multicultural workplace harmony and cultural safety. Included are educational activities for academic, health care agency, and professional association settings. Real-life scenarios, integrated reflection boxes, easy-to-apply action steps, educator- in-action vignettes, research exhibit boxes, toolkit resource boxes, an accompanying digital toolkit, references, and discussion questions help readers to fully integrate the book's content. An appendix lists over 50 studies from around the world utilizing the Cultural Competence and Confidence (CCC) model and its corresponding questionnaires (contained in the toolkit). The text provides valuable information and resources to assist academic programs and health care institutions meet accreditation requirements and for institutions trying to obtain Magnet status. NEW TO THE THIRD EDITION: Updated and revised model to guide cultural competence education Reorganized to address cultural competence in a variety of environments Expanded ready-to-apply strategies and exemplars A wealth of updated and revised information and research New and expanded chapters on curriculum and varied learning modalities New information on clinical settings, immersion experiences, service learning, simulation, nursing skills labs, and hybrid and online education Real-life scenarios, reflection boxes, easy-to-apply action steps, toolkit resource boxes, and discussion questions ALSO AVAILABLE: Doctoral students, instructors, institutions, and others who want to take it a step further can purchase the Cultural Competence Education Resource Toolkit permission license. Purchase of a toolkit license allows the user to utilize any of the 23 toolkit items in a research study and/or an educational programfor the specified time period. The toolkit includes psychometrically validated questionnaires and other tools essential for the measurement and evaluationof cultural competence and the effectiveness of educational strategies. For more information, go to www.springerpub.com/cctoolkit.

Book Alone

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Publisher : Jones & Bartlett Publishers
ISBN 13 : 144960398X
Total Pages : 613 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis Book Alone by : Mary De Chesnay

Download or read book Book Alone written by Mary De Chesnay and published by Jones & Bartlett Publishers. This book was released on 2012 with total page 613 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within an expanding field of study in both undergraduate and graduate nursing curricula, this Third Edition explores vulnerability from the perspective of individuals, groups, communities, and populations while addressing how vulnerability affects nurses, nursing, and nursing care. This new edition presents a basic structure for caring for the vulnerable with the ultimate goal of providing culturally competent care. Theoretical and research chapters progress towards others offering meaningful learning experiences for both nursing students and practitioners. Further, since nurses are the crucial link between those who are vulnerable and those with access to solutions, this text provides ideas for how nurses might advocate for the vulnerable on a policy level. Written specifically for nurses by nurses, this Third Edition is a timely and necessary response to the culturally diverse, vulnerable populations for whom nurses must provide appropriate and precise care.

Inequalities in Health Care for Migrants and Ethnic Minorities

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Publisher : Maklu
ISBN 13 : 9044129325
Total Pages : 332 pages
Book Rating : 4.0/5 (441 download)

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Book Synopsis Inequalities in Health Care for Migrants and Ethnic Minorities by : David Ingleby

Download or read book Inequalities in Health Care for Migrants and Ethnic Minorities written by David Ingleby and published by Maklu. This book was released on 2012 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vol. 1 examines how much is known about migrant and ethnic minority health and where the barriers to scientific progress lie. Vol. 2 is concerned with the changes that are needed to improve the matching of health services to the needs of these groups.

Book Alone: Caring for the Vulnerable

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Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449677436
Total Pages : 613 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis Book Alone: Caring for the Vulnerable by : Mary de Chesnay

Download or read book Book Alone: Caring for the Vulnerable written by Mary de Chesnay and published by Jones & Bartlett Publishers. This book was released on 2011-07-19 with total page 613 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within an expanding field of study in both undergraduate and graduate nursing curricula, Caring for the Vulnerable explores vulnerability from the perspective of individuals, groups, communities and populations, and addresses the implication of that vulnerability for nurses, nursing, and nursing care. This new edition presents a basic structure for caring for the vulnerable, and forms a theoretical perspective on caring for doing so within a cultural context, with the ultimate goal of providing culturally competent care. Theoretical and research chapters advance to chapters offering learning experiences for nursing students and practitioners. As nurses are the crucial link between those who are vulnerable, and those with access to solutions, it provides ideas for how nurses might advocate for the vulnerable on a policy level. Written specifically for nurses, by nurses, Caring for the Vulnerable is a timely and necessary response to the culturally diverse vulnerable populations for whom nurses must provide appropriate and precise care.

Transcultural Nursing

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Publisher :
ISBN 13 :
Total Pages : 692 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Transcultural Nursing by : Joyce Newman Giger

Download or read book Transcultural Nursing written by Joyce Newman Giger and published by . This book was released on 2004 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transcultural Nursing: Assessment and Intervention, 4/e, addresses specific assessment and intervention strategies needed for clients from a variety of cultural backgrounds. Part 1 provides a systematic model of nursing assessment and intervention which takes into account six cultural phenomena: communication, space, social organization, time, environmental control, and biological variations. In Part 2 these six cultural phenomena are systematically applied to the assessment and care of individuals in specific cultures. Since the first edition Giger & Davidhizar has been praised for its quick reference, user-friendly assessment tool for use with clients in diverse clinical settings. Giger throughout provides clarification of some of the biological variations for select cultural groups. Transcultural Nursing also has an outstanding holistic overview of genetics in Chapter 7 that helps the student understand genetics and genetic based diseases that are cultural, racially, and ethnic based. The 4th edition will be thoroughly updated throughout with an emphasis on including new genetic and biologic variations. Features Giger and Davidhizar's Transcultural Assessment Model, with a full chapter devoted to each of the six aspects of cultural assessment, to help the reader apply this model to any client of any culture. Presents critical thinking questions at the end of each chapter to help students apply the assessment framework in practice. Includes an expansion of the spiritual component throughout, with an emphasis on various religions. Offers clarification of some of the biological variations for select cultural groups. A holistic overview of genetics helps readers understand genetics and genetic based diseases that are cultural, racially, and ethnic based. Update throughout with an emphasis on including new genetic and biologic variations New appendix includes a competency test with over 70 comprehensive multiple choice questions

Teaching in Nursing - E-Book

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Publisher : Elsevier Health Sciences
ISBN 13 : 0323846696
Total Pages : 697 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Teaching in Nursing - E-Book by : Diane M. Billings

Download or read book Teaching in Nursing - E-Book written by Diane M. Billings and published by Elsevier Health Sciences. This book was released on 2023-05-12 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: **Selected for Doody's Core Titles® 2024 in Education** Now in its 25th-anniversary edition, Billings and Halstead's Teaching in Nursing: A Guide for Faculty, 7th Edition prepares you for the day-to-day challenges of teaching future nurses for practice in today's rapidly evolving healthcare system. This comprehensive resource covers all four components of nursing education: teaching and learning, curriculum, evaluation, and technology-empowered learning. You'll benefit from the expert guidance on such key issues as curriculum and test development, diverse learning styles, the redesign of healthcare systems, advances in technology and information, global health and curricular experiences, the flipped classroom, interprofessional education, and interprofessional collaborative practice. New to the 7th edition is a full-color design for improved learning and reference; increased use of illustrations, tables, and boxes to promote learning through enhanced usability; updated content throughout to reflect the latest trends in nursing education, including up-to-date content on the Next-Generation NCLEX® Exam; expanded use of high-quality case studies throughout the book; chapter-ending key points; new practice questions for nurse educator certification on a companion Evolve website; and much more! - UNIQUE! Chapter on Global Health and Curricular Experiences focuses on internationalization of the nursing curriculum, with an emphasis on leading international learning experiences; policies, procedures, and guidelines for overseas study; and global and health competencies for health professions programs. - Coverage of concept-based curricula includes strategies on how to approach and implement concept-based instruction. - Pedagogical aids include Reflecting on the Evidence boxes, covering such issues as how to do evidence-based teaching; applications of evidence-based teaching; implications for faculty development, administration, and the institution; and how to use the open-ended application questions at the end of each chapter for faculty-guided discussion. - Strategies to promote clinical judgment and active learning are incorporated throughout the text, highlighting various evaluation techniques, lesson planning insights, and tips for developing examinations. - Guidance on teaching in diverse settings addresses such topics as the models of clinical teaching, teaching in interdisciplinary settings, how to evaluate students in the clinical setting, and how to adapt teaching for community-based practice. - Strong emphasis on teaching clinical judgment, new models of clinical education, and responding to needs for creating inclusive multicultural teaching-learning environments.

Transcultural Health and Social Care

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Publisher : Elsevier Health Sciences
ISBN 13 : 0443101310
Total Pages : 366 pages
Book Rating : 4.4/5 (431 download)

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Book Synopsis Transcultural Health and Social Care by : Irena Papadopoulos

Download or read book Transcultural Health and Social Care written by Irena Papadopoulos and published by Elsevier Health Sciences. This book was released on 2006-05-12 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is directed primarily towards health care professionals outside of the United States. It communicates current evidence-based knowledge in the area of transcultural care and meets the needs of health and social care practitioners who must change their practices to comply with national policies and the expectations of a multicultural public. Provides research-based information on culturally competent care of vital importance to all health and social workers in multi-cultural communities Covers issues and user groups not covered by other publications Couches UK issues within a European and global perspective

Culturally Competent Compassion

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Publisher : Routledge
ISBN 13 : 1317199928
Total Pages : 209 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Culturally Competent Compassion by : Irena Papadopoulos

Download or read book Culturally Competent Compassion written by Irena Papadopoulos and published by Routledge. This book was released on 2018-04-17 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together the crucially important topics of cultural competence and compassion for the first time, this book explores how to practise ‘culturally competent compassion’ in healthcare settings – that is, understanding the suffering of others and wanting to do something about it using culturally appropriate and acceptable caring interventions. This text first discusses the philosophical and religious roots of compassion before investigating notions of health, illness, culture and multicultural societies. Drawing this information together, it then introduces two invaluable frameworks for practice, one of cultural competence and one of culturally competent compassion, and applies them to care scenarios. Papadopoulos goes on to discuss: how nurses in different countries understand and provide compassion in practice; how students learn about compassion; how leaders can create and champion compassionate working environments; and how we can, and whether we should, measure compassion. Culturally Competent Compassion is essential reading for healthcare students and its combination of theoretical content and practice application provides a relevant and interesting learning experience. The innovative model for practice presented here will also be of interest to researchers exploring cultural competence and compassion in healthcare.

Transitions Theory

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Publisher : Springer Publishing Company
ISBN 13 : 0826105351
Total Pages : 664 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Transitions Theory by : Afaf I. Meleis, PhD, DrPS (hon), FAAN

Download or read book Transitions Theory written by Afaf I. Meleis, PhD, DrPS (hon), FAAN and published by Springer Publishing Company. This book was released on 2010-02-17 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It is very exciting to see all of these studies compiled in one book. It can be read sequentially or just for certain transitions. It also can be used as a template for compilation of other concepts central to nursing and can serve as a resource for further studies in transitions. It is an excellent addition to the nursing literature." Score: 95, 4 Stars. --Doody's "Understanding and recognizing transitions are at the heart of health care reform and this current edition, with its numerous clinical examples and descriptions of nursing interventions, provides important lessons that can and should be incorporated into health policy. It is a brilliant book and an important contribution to nursing theory." Kathleen Dracup, RN, DNSc Dean and Professor, School of Nursing University of California San Francisco Afaf Meleis, the dean of the University of Pennsylvania School of Nursing, presents for the first time in a single volume her original "transitions theory" that integrates middle-range theory to assist nurses in facilitating positive transitions for patients, families, and communities. Nurses are consistently relied on to coach and support patients going through major life transitions, such as illness, recovery, pregnancy, old age, and many more. A collection of over 50 articles published from 1975 through 2007 and five newly commissioned articles, Transitions Theory covers developmental, situational, health and illness, organizational, and therapeutic transitions. Each section includes an introduction written by Dr. Meleis in which she offers her historical and practical perspective on transitions. Many of the articles consider the transitional experiences of ethnically diverse patients, women, the elderly, and other minority populations. Key Topics Discussed: Situational transitions, including discharge and relocation transitions (hospital to home, stroke recovery) and immigration transitions (psychological adaptation and impact of migration on family health) Educational transitions, including professional transitions (from RN to BSN and student to professional) Health and illness transitions, including self-care post heart failure, living with chronic illness, living with early dementia, and accepting palliative care Organization transitions, including role transitions from acute care to collaborative practice, and hospital to community practice Nursing therapeutics models of transition, including role supplementation models and debriefing models

Mental Health

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Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Mental Health by :

Download or read book Mental Health written by and published by . This book was released on 2001 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Wiley International Handbook of Service-Learning for Social Justice

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Publisher : John Wiley & Sons
ISBN 13 : 1119144361
Total Pages : 509 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis The Wiley International Handbook of Service-Learning for Social Justice by : Darren E. Lund

Download or read book The Wiley International Handbook of Service-Learning for Social Justice written by Darren E. Lund and published by John Wiley & Sons. This book was released on 2018-10-30 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to service-learning for social justice written by an international panel of experts The Wiley International Handbook of Service-Learning for Social Justice offers a review of recent trends in social justice that have been, until recently, marginalized in the field of service-learning. The authors offer a guide for establishing and nurturing social justice in a variety of service-learning programs, and show that incorporating the principles of social justice in service-learning can empower communities to resist and disrupt oppressive power structures, and work for solidarity with host and partner communities. With contributions from an international panel of experts, the Handbook contains a critique of the field’s roots in charity; a review of the problematization of Whitenormativity, paired with the bolstering of diverse voices and perspectives; and information on the embrace of emotional elements including tension, ambiguity, and discomfort. This important resource: Considers the role of the community in service-learning and other community‐engaged models of education and practice Explores the necessity of disruption and dissonance in service-learning Discusses a number of targeted issues that often arise in service-learning contexts Offers a practical guide to establishing and nurturing social justice at the heart of an international service-learning program Written for advanced undergraduate students, graduate students, scholars, and educators, The Wiley International Handbook of Service-Learning for Social Justice highlights social justice as a conflict‐ridden struggle against inequality, xenophobia, and oppression, and offers practical suggestions for incorporating service-learning programs in various arenas.

Cancer Pain Management in Developing Countries

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Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1975103106
Total Pages : 241 pages
Book Rating : 4.9/5 (751 download)

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Book Synopsis Cancer Pain Management in Developing Countries by : Sushma Bhatnagar

Download or read book Cancer Pain Management in Developing Countries written by Sushma Bhatnagar and published by Lippincott Williams & Wilkins. This book was released on 2018-06-29 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. A Comprehensive Handbook of Cancer Pain Management in Developing Countries Written by an international panel of expert pain physicians, A Comprehensive Handbook of Cancer Pain Management in Developing Countries addresses this challenging and vital topic with reference to the latest body of evidence relating to cancer pain. It thoroughly covers pain management in the developing world, explaining the benefit of psychological, interventional, and complementary therapies in cancer pain management, as well as the importance of identifying and overcoming regulatory and educational barriers.

Cultural Competence in Health

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Publisher : Springer
ISBN 13 : 981105293X
Total Pages : 147 pages
Book Rating : 4.8/5 (11 download)

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Book Synopsis Cultural Competence in Health by : Crystal Jongen

Download or read book Cultural Competence in Health written by Crystal Jongen and published by Springer. This book was released on 2017-10-13 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource supports evidence-informed approaches to improving the cultural competence of health service delivery. By reviewing the evidence from Australia, Canada, New Zealand and the US, it provides readers with a clear and systematic overview of the interventions and indicators applied to enable health system agencies and professionals to work effectively in various cross-cultural health care situations. The book highlights the importance of cultural competence and describes the current situation in the studied countries; identifies effective approaches and strategies for improving the situation; reviews the indicators for measuring progress; assesses the health outcomes associated with cultural competence; summarizes the quality of the evidence; and presents an evidence-informed conceptual framework for cultural competence in health. Cultural competence is critical to reducing health disparities and has become a popular concept in these countries for improving access to high-quality, respectful and responsive health care. This book provides policy makers, health practitioners, researchers and students with a much needed summary of what works to improve health systems, services and practice.

Clinician's Guide to LGBTQIA+ Care

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Publisher : Springer Publishing Company
ISBN 13 : 082616921X
Total Pages : 220 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Clinician's Guide to LGBTQIA+ Care by : Ronica Mukerjee, DNP, MSN, FNP-BC, MsA, LAc,

Download or read book Clinician's Guide to LGBTQIA+ Care written by Ronica Mukerjee, DNP, MSN, FNP-BC, MsA, LAc, and published by Springer Publishing Company. This book was released on 2021-02-24 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strive for health equity and surmount institutional oppression when treating marginalized populations with this distinct resource! This unique text provides a framework for delivering culturally safe clinical care to LGBTQIA+ populations filtered through the lens of racial, economic, and reproductive justice. It focuses strongly on the social context in which we live, one where multiple historical processes of oppression continue to manifest as injustices in the health care setting and beyond. Encompassing the shared experiences of a diverse group of expert health care practitioners, this book offers abundant examples, case studies, recommendations, and the most up-to-date guidelines available for treating LGBTQIA+ patient populations. Rich in clinical scenarios that describe best practices for safely treating patients, this text features varied healthcare frameworks encompassing patient-centered and community-centered care that considers the intersecting and ongoing processes of oppression that impact LGBTQIA+ people every day--particularly people of color. This text helps health providers incorporate safe and culturally appropriate language into their care, understand the roots and impact of stigma, address issues of health disparities, and recognize and avoid racial or LGBTQIA+ microaggressions. Specific approaches to care include chapters on sexual health care, perinatal care, and information about pregnancy and postpartum care for transgender and gender-expansive people. Key Features: Emphasizes patient-centered care incorporating an understanding of patient histories, safety needs, and power imbalances Provides tools for clinician self-reflection to understand and alleviate implicit bias Fosters culturally safe language and communication skills Presents abundant patient scenarios including specific dos and don'ts in patient treatment Includes concrete objectives, conclusions, terminology, and references in each chapter and discussion questions to promote critical thought Offers charts and information boxes to illuminate key information

Unequal Treatment

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Publisher : National Academies Press
ISBN 13 : 030908265X
Total Pages : 781 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Unequal Treatment by : Institute of Medicine

Download or read book Unequal Treatment written by Institute of Medicine and published by National Academies Press. This book was released on 2009-02-06 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt: Racial and ethnic disparities in health care are known to reflect access to care and other issues that arise from differing socioeconomic conditions. There is, however, increasing evidence that even after such differences are accounted for, race and ethnicity remain significant predictors of the quality of health care received. In Unequal Treatment, a panel of experts documents this evidence and explores how persons of color experience the health care environment. The book examines how disparities in treatment may arise in health care systems and looks at aspects of the clinical encounter that may contribute to such disparities. Patients' and providers' attitudes, expectations, and behavior are analyzed. How to intervene? Unequal Treatment offers recommendations for improvements in medical care financing, allocation of care, availability of language translation, community-based care, and other arenas. The committee highlights the potential of cross-cultural education to improve provider-patient communication and offers a detailed look at how to integrate cross-cultural learning within the health professions. The book concludes with recommendations for data collection and research initiatives. Unequal Treatment will be vitally important to health care policymakers, administrators, providers, educators, and students as well as advocates for people of color.

Ask a Manager

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Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together