The Dark Side Of Emotional Labour

Download The Dark Side Of Emotional Labour full books in PDF, epub, and Kindle. Read online The Dark Side Of Emotional Labour ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

The Dark Side of Emotional Labour

Author : Jenna Ward
Publisher : Routledge
ISBN 13 : 1134094159
Total Pages : 148 pages
Book Rating : 4.1/5 (34 download)

DOWNLOAD NOW!

Book Synopsis The Dark Side of Emotional Labour by : Jenna Ward

Download or read book The Dark Side of Emotional Labour written by Jenna Ward and published by Routledge. This book was released on 2015-10-05 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

Emotional Labour in Criminal Justice and Criminology

Author : Jake Phillips
Publisher : Routledge
ISBN 13 : 0429621256
Total Pages : 256 pages
Book Rating : 4.4/5 (296 download)

DOWNLOAD NOW!

Book Synopsis Emotional Labour in Criminal Justice and Criminology by : Jake Phillips

Download or read book Emotional Labour in Criminal Justice and Criminology written by Jake Phillips and published by Routledge. This book was released on 2020-06-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.

The Dark Side of Organizational Behavior

Author : H. Cenk Sözen
Publisher : Taylor & Francis
ISBN 13 : 1000619311
Total Pages : 187 pages
Book Rating : 4.0/5 (6 download)

DOWNLOAD NOW!

Book Synopsis The Dark Side of Organizational Behavior by : H. Cenk Sözen

Download or read book The Dark Side of Organizational Behavior written by H. Cenk Sözen and published by Taylor & Francis. This book was released on 2022-07-15 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dark Side of Organizational Behavior aims to gather all the micro- and meso-level topics about the dark side of organizations that may guide management practitioners, researchers, and students. The history before the modern human civilization is full of multiple types of conflicts, wars, struggles and violence. Modernization project has constructed a desired reality of human being and has somehow concealed the dark side of human interactions. Through this outlook, this book explores the realities of the dark side of organizations and how these realities may have the potential to change previous assumptions about business life. The field of organizational behavior is dominated by the positive aspects of the business life, but conflict, war, struggle, and violence have always been a part of history. It is not possible to isolate organizational participants from negative emotions like hostility, dislike, hate, jealousy, rage and revenge. A manager may devote most of their time to cope with conflicts, deviant behaviors, ambitious individuals, gossips and dysfunctional rivalry among employees. It is evident that negative events and interactions among employees cost more time and energy for a manager than the positive side of organizational life. Therefore, exploring the realities of the dark side of organizations may have the potential to change previous assumptions about business life. This book will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies and behavior, human resource management, employment relations, and organizational psychology.

The Dark Sides of Empathy

Author : Fritz Breithaupt
Publisher : Cornell University Press
ISBN 13 : 1501735616
Total Pages : 276 pages
Book Rating : 4.5/5 (17 download)

DOWNLOAD NOW!

Book Synopsis The Dark Sides of Empathy by : Fritz Breithaupt

Download or read book The Dark Sides of Empathy written by Fritz Breithaupt and published by Cornell University Press. This book was released on 2019-06-15 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many consider empathy to be the basis of moral action. However, the ability to empathize with others is also a prerequisite for deliberate acts of humiliation and cruelty. In The Dark Sides of Empathy, Fritz Breithaupt contends that people often commit atrocities not out of a failure of empathy but rather as a direct consequence of over-identification and a desire to increase empathy. Even well-meaning compassion can have many unintended consequences, such as intensifying conflicts or exploiting others. Empathy plays a central part in a variety of highly problematic behaviors. From mere callousness to terrorism, exploitation to sadism, and emotional vampirism to stalking, empathy all too often motivates and promotes malicious acts. After tracing the development of empathy as an idea in German philosophy, Breithaupt looks at a wide-ranging series of case studies—from Stockholm syndrome to Angela Merkel's refugee policy and from novels of the romantic era to helicopter parents and murderous cheerleader moms—to uncover how narcissism, sadism, and dangerous celebrity obsessions alike find their roots in the quality that, arguably, most makes us human.

A Critique of Emotional Intelligence

Author : Kevin R. Murphy
Publisher : Psychology Press
ISBN 13 : 9780805853179
Total Pages : 373 pages
Book Rating : 4.8/5 (531 download)

DOWNLOAD NOW!

Book Synopsis A Critique of Emotional Intelligence by : Kevin R. Murphy

Download or read book A Critique of Emotional Intelligence written by Kevin R. Murphy and published by Psychology Press. This book was released on 2006 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes important criticisms of the current research on Emotional Intelligence (EI), a topic of growing interest in the behavioral and social sciences. It looks at emotional intelligence research and EI interventions from a scientific and measurement perspective and identifies ways of improving the often shaky foundations of our current conceptions of emotional intelligence. With a balanced viewpoint, A Critique of Emotional Intelligence includes contributions from leading critics of EI research and practice (e.g., Frank Landy, Mark Schmit, Chockalingam Viswesvaran), proponents of EI (e.g., Neal Ashkanasy, Catherine Daus), as well as a broad range of well-informed authors. Proponents claim that EI is more important in life than academic intelligence, while opponents claim that there is no such thing as emotional intelligence. Three key criticisms that have been leveled at emotional intelligence include: (1) EI is poorly defined and poorly measured; (2) EI is a new name for familiar constructs that have been studied for decades; and (3) claims about EI are overblown. While the book presents these criticisms, the final section proposes ways of improving EI research and practice with EI theories, tests, and applications.

EQ, Applied

Author : Justin Bariso
Publisher :
ISBN 13 : 9783981984118
Total Pages : 208 pages
Book Rating : 4.9/5 (841 download)

DOWNLOAD NOW!

Book Synopsis EQ, Applied by : Justin Bariso

Download or read book EQ, Applied written by Justin Bariso and published by . This book was released on 2018-05-09 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this age of social media attacks, broken commitments, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and into the real world, combining scientific research with high-profile examples and personal stories. EQ, Applied teaches you how to channel your strongest feelings in a way that helps, not harms you--or others--enabling you to break down barriers and improve the quality of your relationships. You'll learn how thoughts and habits affect emotions, and how to replace bad habits with healthier ones. You'll see why even negative feedback is a gift, and when being empathetic can actually get you into trouble. Finally, you'll learn how people can use your emotions to manipulate you, and how you can guard yourself against such attempts, leading to greater mental and emotional strength. EQ, Applied gives you a set of practical tools and exercises that inspire you to be more helpful, move past resentment, and develop your more authentic self. By increasing your knowledge about emotions, you'll better understand yourself and make wiser decisions. It's time to put your emotions to work.

The Dark Side of Social Media

Author : Pavica Sheldon
Publisher : Academic Press
ISBN 13 : 0128162767
Total Pages : 190 pages
Book Rating : 4.1/5 (281 download)

DOWNLOAD NOW!

Book Synopsis The Dark Side of Social Media by : Pavica Sheldon

Download or read book The Dark Side of Social Media written by Pavica Sheldon and published by Academic Press. This book was released on 2019-07-06 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dark Side of Social Media: Psychological, Managerial, and Societal Perspectives examines how social media can negatively affect our lives. The book tackles issues related to social media such as emotional and mental health, shortened attention spans, selective self-presentation and narcissism, the declining quality of interpersonal relationships, privacy and security, cyberstalking, cyberbullying, misinformation and online deception, and negative peer effects. It goes on to discuss social media and companies (loss of power, challenging control mechanisms) and societies as a whole (fake news, chatbots, changes in the workplace). The Dark Side of Social Media: Psychological, Managerial, and Societal Perspectives empowers readers to have a more holistic understanding of the consequences of utilizing social media. It does not necessarily argue that social media is a bad development, but rather serves to complement the numerous empirical findings on the "bright side" of social media with a cautionary view on the negative developments. - Focuses on interpersonal communication through social media - Focuses on psychology of media effects - Explores social media issues on both an individual and societal level - Documents the rise of social media from niche phenomenon to mass market - Examines the differences between creating and consuming content

The Dark Side of the Workplace

Author : Annette B. Roter
Publisher : Routledge
ISBN 13 : 1351363778
Total Pages : 289 pages
Book Rating : 4.3/5 (513 download)

DOWNLOAD NOW!

Book Synopsis The Dark Side of the Workplace by : Annette B. Roter

Download or read book The Dark Side of the Workplace written by Annette B. Roter and published by Routledge. This book was released on 2018-11-06 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The workplace can be a hotbed of difficulty and incivility—from rumors spread about an individual, to the agonies of stress, to physical attacks and even death. Evidence suggests that not only does incivility have significant implications for employees, organizations and society, it is also on the rise. In recent years we have experienced increased acts of incivility in the workplace, social media and government positions. There is a direct correlation between uncivil behavior and financial outcomes for organizations. It is estimated that stress related to uncivil actions in the workplace costs organizations approximately $300 billion annually. The cost of personal implications for employees is often too high to calculate as individuals experience loss of reputation and significant psychological and physical distress. With the increased use of social media, individuals are experiencing incivility that crosses the boundary between their personal and professional lives. This book delves into the darker side of the workplace, discussing bullying, toxic work environments, corporate psychopaths, the struggles of stress, and more. It combines recent research and case studies to provide an understanding of these behaviors, and offers practical solutions on how to cultivate a healthy working environment.

Resilience (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633693244
Total Pages : 79 pages
Book Rating : 4.6/5 (336 download)

DOWNLOAD NOW!

Book Synopsis Resilience (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Resilience (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2017-04-18 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be resilient in a professional setting. How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This book reveals the key traits of those who emerge stronger from challenges, helps you train your brain to withstand the stresses of daily life, and presents an approach to an effective career reboot. This volume includes the work of: Daniel Goleman Jeffrey A. Sonnenfeld Shawn Achor This collection of articles includes “How Resilience Works,” by Diane Coutu; “Resilience for the Rest of Us,” by Daniel Goleman; “How to Evaluate, Manage, and Strengthen Your Resilience,” by David Kopans; “Find the Coaching in Criticism,” by Sheila Heen and Douglas Stone; “Firing Back: How Great Leaders Rebound After Career Disasters,” by Jeffrey A. Sonnenfeld and Andrew J. Ward; and “Resilience Is About How You Recharge, Not How You Endure,” by Shawn Achor and Michelle Gielan. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

The Upside of Your Dark Side

Author : Todd B. Kashdan
Publisher : Penguin
ISBN 13 : 0147516447
Total Pages : 305 pages
Book Rating : 4.1/5 (475 download)

DOWNLOAD NOW!

Book Synopsis The Upside of Your Dark Side by : Todd B. Kashdan

Download or read book The Upside of Your Dark Side written by Todd B. Kashdan and published by Penguin. This book was released on 2015-09-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Audible Best Seller of 2017 Inc. 11 Great Business Books New York Magazine Best Psychology Books LinkedIn's 12 Books on Leadership to Read Two mavericks in the field of positive psychology deliver a timely message Happiness experts have long told us to tune out our negative emotions and focus instead on mindfulness, positivity, and optimism. Researchers Todd Kashdan, Ph.D., and Robert Biswas-Diener, Dr. Philos., disagree. Positive emotions alone are not enough. Anger makes us creative, selfishness makes us brave, and guilt is a powerful motivator. The real key to success lies in emotional agility. Drawing upon extensive scientific research and a wide array of real-life examples, The Upside of Your Dark Side will be embraced by business leaders, parents, and everyone else who’s ready to put their entire psychological tool kit to work.

Emotional Intelligence Coaching

Author : Stephen Neale
Publisher : Kogan Page Publishers
ISBN 13 : 0749463686
Total Pages : 240 pages
Book Rating : 4.7/5 (494 download)

DOWNLOAD NOW!

Book Synopsis Emotional Intelligence Coaching by : Stephen Neale

Download or read book Emotional Intelligence Coaching written by Stephen Neale and published by Kogan Page Publishers. This book was released on 2011-09-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence Coaching examines the vital role emotions and habits play in performance. Emotional intelligence can help leaders and coaches recognize how attitudes - both their own and those of the people they coach - prevent individuals from reaching their potential. Replacing these with more useful feelings and thoughts can provide a powerful means of improving performance. This book explains the principles of emotional intelligence and how these relate to coaching for performance. It includes practical activities for those seeking to identify and adapt their behaviour in order to achieve more. Never before have emotional intelligence and coaching been brought together in this way to help you develop your own and other people's performance.

What We Know about Emotional Intelligence

Author : Moshe Zeidner
Publisher : MIT Press
ISBN 13 : 0262291614
Total Pages : 463 pages
Book Rating : 4.2/5 (622 download)

DOWNLOAD NOW!

Book Synopsis What We Know about Emotional Intelligence by : Moshe Zeidner

Download or read book What We Know about Emotional Intelligence written by Moshe Zeidner and published by MIT Press. This book was released on 2012-02-10 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sorting out the scientific facts from the unsupported hype about emotional intelligence. Emotional intelligence (or EI)—the ability to perceive, regulate, and communicate emotions, to understand emotions in ourselves and others—has been the subject of best-selling books, magazine cover stories, and countless media mentions. It has been touted as a solution for problems ranging from relationship issues to the inadequacies of local schools. But the media hype has far outpaced the scientific research on emotional intelligence. In What We Know about Emotional Intelligence, three experts who are actively involved in research into EI offer a state-of-the-art account of EI in theory and practice. They tell us what we know about EI based not on anecdote or wishful thinking but on science. What We Know about Emotional Intelligence looks at current knowledge about EI with the goal of translating it into practical recommendations in work, school, social, and psychological contexts.

Permission to Feel

Author : Marc Brackett, Ph.D.
Publisher : Celadon Books
ISBN 13 : 1250212820
Total Pages : 251 pages
Book Rating : 4.2/5 (52 download)

DOWNLOAD NOW!

Book Synopsis Permission to Feel by : Marc Brackett, Ph.D.

Download or read book Permission to Feel written by Marc Brackett, Ph.D. and published by Celadon Books. This book was released on 2019-09-03 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: The mental well-being of children and adults is shockingly poor. Marc Brackett, author of Permission to Feel, knows why. And he knows what we can do. "We have a crisis on our hands, and its victims are our children." Marc Brackett is a professor in Yale University’s Child Study Center and founding director of the Yale Center for Emotional Intelligence. In his 25 years as an emotion scientist, he has developed a remarkably effective plan to improve the lives of children and adults – a blueprint for understanding our emotions and using them wisely so that they help, rather than hinder, our success and well-being. The core of his approach is a legacy from his childhood, from an astute uncle who gave him permission to feel. He was the first adult who managed to see Marc, listen to him, and recognize the suffering, bullying, and abuse he’d endured. And that was the beginning of Marc’s awareness that what he was going through was temporary. He wasn’t alone, he wasn’t stuck on a timeline, and he wasn’t “wrong” to feel scared, isolated, and angry. Now, best of all, he could do something about it. In the decades since, Marc has led large research teams and raised tens of millions of dollars to investigate the roots of emotional well-being. His prescription for healthy children (and their parents, teachers, and schools) is a system called RULER, a high-impact and fast-effect approach to understanding and mastering emotions that has already transformed the thousands of schools that have adopted it. RULER has been proven to reduce stress and burnout, improve school climate, and enhance academic achievement. This book is the culmination of Marc’s development of RULER and his way to share the strategies and skills with readers around the world. It is tested, and it works. This book combines rigor, science, passion and inspiration in equal parts. Too many children and adults are suffering; they are ashamed of their feelings and emotionally unskilled, but they don’t have to be. Marc Brackett’s life mission is to reverse this course, and this book can show you how.

The Managed Heart

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520951859
Total Pages : 352 pages
Book Rating : 4.5/5 (29 download)

DOWNLOAD NOW!

Book Synopsis The Managed Heart by : Arlie Russell Hochschild

Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Fifty Shades of Grey: Exploring the Dark Sides of Leadership and Followership

Author : Susanne Braun
Publisher : Frontiers Media SA
ISBN 13 : 2889456951
Total Pages : 141 pages
Book Rating : 4.8/5 (894 download)

DOWNLOAD NOW!

Book Synopsis Fifty Shades of Grey: Exploring the Dark Sides of Leadership and Followership by : Susanne Braun

Download or read book Fifty Shades of Grey: Exploring the Dark Sides of Leadership and Followership written by Susanne Braun and published by Frontiers Media SA. This book was released on 2019-01-21 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The scientific field of leadership and followership is fast evolving and has seen several interesting developments over recent years. The early heroic views of leadership are slowly turning into more nuanced perspectives, including the understanding that leadership and followership are mutually dependent on each other. Likewise, there is a growing awareness that the focus on the positive side of leadership and followership can be fruitfully complemented by a focus on the darker sides of these constructs. According to the latest research plenty of “grey areas” exist, where further insights into leadership and followership are needed. We seek to emphasize the different shades of dark leadership by taking leaders, followers, and their interaction in specific contexts into account. Accordingly, many of the findings presented in this Research Topic align with a deviation away from the idea of the omnipotent leader. Not only leaders’ dark traits such as narcissism and psychopathy, but also followers’ Machiavellianism emerged as hindering factors for positive organizational functioning. Other results presented in this Research Topic will be fruitful to explain what drives leaders towards dark-side behaviors, the consequences of dark-side leader behaviors (e.g., different types of destructive leadership), and how followers respond to them (e.g., follower attributions of perceived abusive supervision). Contributions to this Research Topic are also pushing the boundaries of current theorizing, shedding further light on the “shades of grey," when it comes to the possibly unintended negative consequences of leadership and followership. In sum, the dark sides of leadership and followership are a natural part of an organizational reality that many employees face day in and day out. The aim of this Research Topic is to encourage an integrative view of leadership and followership and their dark sides, for a better understanding of complex organizational systems and implications for better practice.

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

DOWNLOAD NOW!

Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Personality and Intelligence at Work

Author : Adrian Furnham
Publisher : Routledge
ISBN 13 : 113542036X
Total Pages : 618 pages
Book Rating : 4.1/5 (354 download)

DOWNLOAD NOW!

Book Synopsis Personality and Intelligence at Work by : Adrian Furnham

Download or read book Personality and Intelligence at Work written by Adrian Furnham and published by Routledge. This book was released on 2008-03-26 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personality and Intelligence at Work examines the increasingly controversial role of individual differences in predicting and determining behaviour at work. It combines approaches from organizational psychology and personality theory to critically examine the physical, psychological and psychoanalytic aspects of individual differences, and how they