The Complete Idiot's Guide to Great Customer Service

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Author :
Publisher : Penguin
ISBN 13 : 9780028619538
Total Pages : 366 pages
Book Rating : 4.6/5 (195 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak

Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

The Complete Idiot's Guide to Great Customer Service

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Author :
Publisher : Penguin
ISBN 13 : 1101198532
Total Pages : 366 pages
Book Rating : 4.1/5 (11 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Ron Karr

Download or read book The Complete Idiot's Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.

The Complete Idiot's Guide to Home Repair and Maintenance Illustrated

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Author :
Publisher : Penguin
ISBN 13 : 9781592571703
Total Pages : 330 pages
Book Rating : 4.5/5 (717 download)

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Book Synopsis The Complete Idiot's Guide to Home Repair and Maintenance Illustrated by : David J. Tenenbaum

Download or read book The Complete Idiot's Guide to Home Repair and Maintenance Illustrated written by David J. Tenenbaum and published by Penguin. This book was released on 2004 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extremely accessible, with over 300 photos and illustrations, this guide is geared for the true home improvement beginner, with a visual glossary included.

The Complete Idiot's Guide to Best Practices for Small Business

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Author :
Publisher : Penguin
ISBN 13 : 1101545100
Total Pages : 412 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis The Complete Idiot's Guide to Best Practices for Small Business by : Brandon Toropov

Download or read book The Complete Idiot's Guide to Best Practices for Small Business written by Brandon Toropov and published by Penguin. This book was released on 2011-10-04 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts

The Complete Idiot's Guide to Cold Calling

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Author :
Publisher : Dorling Kindersley Ltd
ISBN 13 : 0241881773
Total Pages : 407 pages
Book Rating : 4.2/5 (418 download)

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Book Synopsis The Complete Idiot's Guide to Cold Calling by : Keith Rosen

Download or read book The Complete Idiot's Guide to Cold Calling written by Keith Rosen and published by Dorling Kindersley Ltd. This book was released on 2004-08-03 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with, and can trust to generate greater, consistent results. If you are feeling the same way you have been for the last several years (including the 'calling to check in, touch base or follow-up' approach) or haven't been prospecting at all, you're simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don't like) to prospect, this book is your opportunity to maximize your cold calling potetnial and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling.

The Complete Idiot's Guide to Dealing with Difficult Employees

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Author :
Publisher : Penguin
ISBN 13 : 9780028633701
Total Pages : 374 pages
Book Rating : 4.6/5 (337 download)

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Book Synopsis The Complete Idiot's Guide to Dealing with Difficult Employees by : Robert Bacal

Download or read book The Complete Idiot's Guide to Dealing with Difficult Employees written by Robert Bacal and published by Penguin. This book was released on 2000 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

The Complete Idiot's Guide to Successful Business Presentations

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Author :
Publisher :
ISBN 13 : 9780028617480
Total Pages : 310 pages
Book Rating : 4.6/5 (174 download)

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Book Synopsis The Complete Idiot's Guide to Successful Business Presentations by : Lin Kroeger

Download or read book The Complete Idiot's Guide to Successful Business Presentations written by Lin Kroeger and published by . This book was released on 1997 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes advice on creating a presentation; using visual aids and body language effectively; and handling hecklers and hostile questions

The Complete Idiot's Guide to Starting a Home-Based Business

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Author :
Publisher : Penguin Putnam
ISBN 13 : 9780028638423
Total Pages : 359 pages
Book Rating : 4.6/5 (384 download)

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Book Synopsis The Complete Idiot's Guide to Starting a Home-Based Business by : Barbara Weltman

Download or read book The Complete Idiot's Guide to Starting a Home-Based Business written by Barbara Weltman and published by Penguin Putnam. This book was released on 2000 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.

The Complete Idiot's Guide to American Government

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Author :
Publisher : Penguin
ISBN 13 : 9780028643533
Total Pages : 390 pages
Book Rating : 4.6/5 (435 download)

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Book Synopsis The Complete Idiot's Guide to American Government by : Melanie Fonder

Download or read book The Complete Idiot's Guide to American Government written by Melanie Fonder and published by Penguin. This book was released on 2002 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how the government works and the functions of its many parts, covering such topics as the system of checks and balances, the Constitution, and the division of state and federal powers.

The Complete Idiot's Guide to Facebook Marketing

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Author :
Publisher : Penguin
ISBN 13 : 1101577150
Total Pages : 274 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis The Complete Idiot's Guide to Facebook Marketing by : Damon Brown

Download or read book The Complete Idiot's Guide to Facebook Marketing written by Damon Brown and published by Penguin. This book was released on 2012-03-06 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Covers all aspects including Facebook Marketplace, Facebook Places, and Facebook Deals

The Complete Idiot's Guide to Direct Marketing

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Author :
Publisher : Penguin
ISBN 13 : 9780028642109
Total Pages : 394 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis The Complete Idiot's Guide to Direct Marketing by : Robert W. Bly

Download or read book The Complete Idiot's Guide to Direct Marketing written by Robert W. Bly and published by Penguin. This book was released on 2001 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on starting a direct marketing campaign, including tips on doubling response rates, writing creative copy, and evaluating mailing lists.

The Complete Idiot's Guide to Twitter Marketing

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Author :
Publisher : Penguin
ISBN 13 : 1101584742
Total Pages : 337 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis The Complete Idiot's Guide to Twitter Marketing by : Brett Petersel

Download or read book The Complete Idiot's Guide to Twitter Marketing written by Brett Petersel and published by Penguin. This book was released on 2012-05-01 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twitter has tens of millions of users and its active "tweeters" and followers look to it to answer to the question, "What's happening?" Businesses both large and small can quickly and easily send out highly targeted messages to key customers using Twitter. However, simply grasping only the mechanics of Twitter and flogging a message nobody cares about isn't enough to make a measurable difference. Worse, using Twitter the wrong way can damage a company's brand. The Complete Idiot's Guide® to Twitter Marketing blends an understanding of Twitter's powerful tools and reach with marketing savvy and the key to really engaging followers and converting them to customers. It also covers new features such as the increasing importance of search engine optimization.

The Complete Idiot's Guide to Discovering Your Perfect Career

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Author :
Publisher : Dorling Kindersley Ltd
ISBN 13 : 0241881900
Total Pages : 418 pages
Book Rating : 4.2/5 (418 download)

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Book Synopsis The Complete Idiot's Guide to Discovering Your Perfect Career by : American Writers&Artists Inst

Download or read book The Complete Idiot's Guide to Discovering Your Perfect Career written by American Writers&Artists Inst and published by Dorling Kindersley Ltd. This book was released on 2005-09-06 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do you really want to do? Finding the perfect career isn't easy, but it's certainly attainable. This guide offers readers the chance to trade in their unsatisfying jobs for fulfilling careers. This book helps them by providing a process of self-assessment that includes questions on personality, talents, values, interests, and goals; advice on how to make a smooth transition from one career to another; and an action plan to take the steps toward landing the perfect career. -According to The Conference Group, only 48.9% of working Americans are satisfied with their jobs, the lowest level of job satisfaction since pollsters first began surveying the topic in 1995 -Career self-discovery books are among the best-performing in the career category

The Complete Idiot's Guide to Starting Your Own Business

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Author :
Publisher :
ISBN 13 : 9781567615296
Total Pages : 342 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis The Complete Idiot's Guide to Starting Your Own Business by : Ed Paulson

Download or read book The Complete Idiot's Guide to Starting Your Own Business written by Ed Paulson and published by . This book was released on 1995 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Act on your dreams of starting a business with this lighthearted, user-friendly guide that provides expert advice on business planning, financing, legal concerns, and marketing issues--all the information one needs to become his or her own boss. Line drawings.

The Complete Idiot's Guide to Electrical Repair

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Author :
Publisher : Penguin
ISBN 13 : 9780028638966
Total Pages : 438 pages
Book Rating : 4.6/5 (389 download)

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Book Synopsis The Complete Idiot's Guide to Electrical Repair by : Terry Meany

Download or read book The Complete Idiot's Guide to Electrical Repair written by Terry Meany and published by Penguin. This book was released on 2000 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers information and advice on how to install and repair home electrical wiring, including when and how to deal with professionals, and the specific requirements of different rooms.

The Complete Idiot's Guide to the Great Depression

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Publisher :
ISBN 13 : 9780028642895
Total Pages : 0 pages
Book Rating : 4.6/5 (428 download)

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Book Synopsis The Complete Idiot's Guide to the Great Depression by : Harry Paul Jeffers

Download or read book The Complete Idiot's Guide to the Great Depression written by Harry Paul Jeffers and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You're aware that Wall Street crashed in 1929, leading to a financial disaster that lasted more than a decade. But despite what you've heard about "Black Tuesday," the Great Depression didn't happen overnight or because of one bad day on Wall Street. The Complete Idiot's Guide to the Great Depression will show you exactly how the economy collapsed - and how the United States survived it. In this Complete Idiot's Guide, you get: The causes in the 1920s that led to the Black Tuesday market crash on October 29, 1929 How the administration under President Herbert Hoover attempted to manage the nationwide crisis. Franklin Delano Roosevelt's election, his formation of the Brain Trust, and his reassuring fireside chats. Soup kitchens, bread lines, homelessness, and other hardships Americans faced during the Depression. How Japan's attack on Pearl Harbor brought the country's economic woes and the Great Depression to an end.

The Complete Idiot's Guide to Fermenting Foods

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Author :
Publisher : Penguin
ISBN 13 : 1101580216
Total Pages : 357 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis The Complete Idiot's Guide to Fermenting Foods by : Wardeh Harmon

Download or read book The Complete Idiot's Guide to Fermenting Foods written by Wardeh Harmon and published by Penguin. This book was released on 2012-10-01 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your own delicious cultured foods-safely and easily! The art of fermenting foods is an ages-old craft that is enjoying a resurgence as people are discovering not only the health benefits of live-culture foods, but the true pleasure of creating their own fermentations at home. From kombucha to kefir, and from sourdough to kimchi, research is proving that live-culture foods can help reduce high cholesterol, strengthen and support digestive and immune systems, and help fight and prevent chronic diseases. The Complete Idiot's Guide® to Fermenting Foods covers the amazing health benefits of fermented foods and the techniques for safely fermenting food at home. Here's what you'll find in The Complete Idiot's Guide to Fermenting Food: Over 100 unique and delicious recipes for ferments of all types, including beverages, cultured dairy, fermented grains, vegetable ferments, and much more, and each with detailed instructions Helpful insight on the tools and techniques you'll need to know to safely create nearly any type of fermented food Detailed guidance on how fermentation works, how to troubleshoot common fermentation issues, and how to grow your own starters