The Care Principles Leadership Playbook

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The CARE Principles - Leadership Playbook

Author : Isabel Verstraete
Publisher : Lannoo Meulenhoff - Belgium
ISBN 13 : 9401437998
Total Pages : 294 pages
Book Rating : 4.4/5 (14 download)

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Book Synopsis The CARE Principles - Leadership Playbook by : Isabel Verstraete

Download or read book The CARE Principles - Leadership Playbook written by Isabel Verstraete and published by Lannoo Meulenhoff - Belgium. This book was released on 2024-10-15 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you ready to lead with purpose and trust? Do you want to grow 3 times faster than your competitors? Are you ready to inspire all generations in your teams? Step into a new era of leadership with The CARE Principles Leadership Playbook. With only 23% of the workforce engaged, Verstraete shows how the CARE Principlescan empower diverse generations. She advocates for leadership from the heart -focusing on care, engagement and trust. Her 20-step guide demonstrateshow Collaboration, Agility, Reliability, and Empathy can transform teams and drive engagement. Whether you're experienced or just starting out, this playbookprovides the tools to inspire, empower, and unite your team. 'Great performance is a result of great care. Thank you for your courageous leadership and showing the way again, Isabel. Let's play!' - Anouk Lagae, Co-Founding Mother of Muchin 'Isabel provides a new, exciting and proven way of how to get all layers and generations in your organization engaged and empowered. It makes your organization and the world a better place—it is our place to be!' - Henry Robben, Professor of Marketing at Nyenrode Business Universiteit 'Isabel, thank you for reshaping our understanding of leadership in this era of transition. Your principles remind us that care is not just a value, but the foundation for meaningful and sustainable growth.' - Marie Thiers, CEO & Benoit Filliers, Distillery Director Filliers Distillery 'CARE is the core of each future proof organization; Collaboration is far more powerful than competition. Reliability & Empathy are the new gold in this fast changing, Agile world.' - Jim Lippens, Founder Happiness at Work Experience

The Leadership Playbook

Author : Nathan Jamail
Publisher : Penguin
ISBN 13 : 0698157028
Total Pages : 223 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis The Leadership Playbook by : Nathan Jamail

Download or read book The Leadership Playbook written by Nathan Jamail and published by Penguin. This book was released on 2014-07-31 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The successful self-published author of The Sales Leaders Playbook writes his first mainstream leadership book There are enormous differences between managing and coaching. Yet many companies and organizations encourage their leaders to coach teams without ever teaching them how and without creating a culture that supports coaching. Nathan Jamail—a leading consultant, professional speaker, and the president of his own group of businesses—trains coaches at several Fortune 500 companies and learned that it takes not only different skills to achieve success, but a truly effective coach needs an organizational culture that creates and multiplies the success of every motivated team member. The Leadership Playbook shows leaders the skills necessary to be an effective coach and to build effective teams by: Fostering employees’ belief in the culture of a company Resolving issues proactively rather than reactively and creating an involvement that constantly pushes employees to be their best Focusing on the more humane principles of leadership—gratitude, positivity, and recognition—that keep morale high Holding teams and individuals accountable Constantly recruiting talent ("building the bench") rather than filling positions only when they are empty Combining research, interviews, and inspiring stories with the lessons that have earned Jamail the respect of the world’s foremost corporations including CISCO, FedEx, Sprint, the U.S. Army, and State Farm; The Leadership Playbook will dominate the category for years to come.

The Strategy Playbook for Educational Leaders

Author : Isobel Stevenson
Publisher : Routledge
ISBN 13 : 1000260631
Total Pages : 158 pages
Book Rating : 4.0/5 (2 download)

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Book Synopsis The Strategy Playbook for Educational Leaders by : Isobel Stevenson

Download or read book The Strategy Playbook for Educational Leaders written by Isobel Stevenson and published by Routledge. This book was released on 2020-12-14 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This how-to resource provides leaders with a concrete framework for a strategic improvement plan, helping educators link the "principles" to "processes" of planning. Packed with key takeaways and additional resources, this book provides the concrete tools to design a strong strategy for improvement and enables educational leaders to think constructively about why we plan, what an effective strategic plan should contain, and how to create meaningful dialogue to support plan development, implementation, and monitoring for continuous improvement. The Strategy Playbook for Educational Leaders provides superintendents, central office staff, principals, and teacher leaders with the opportunity to reframe the process of their strategic planning and breathe new life into the activity.

The Sports Leadership Playbook

Author : Mike Voight
Publisher : McFarland
ISBN 13 : 1476615446
Total Pages : 331 pages
Book Rating : 4.4/5 (766 download)

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Book Synopsis The Sports Leadership Playbook by : Mike Voight

Download or read book The Sports Leadership Playbook written by Mike Voight and published by McFarland. This book was released on 2014-09-06 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examples of ineffective and even negative leaders are all too abundant in sports. Poor leadership attitudes are a great loss for players, coaches, teams, schools, communities and society as a whole. To become productive leaders, coaches, administrators and parents need guidance and resources. This book reveals what the most revered scholars and icons from business and other leadership fields know about leadership theory, research and practice--and applies the results to the world of sport. This is a book parents, coaches and administrators can use to maximize their own leadership potential as well as teach leadership to those under their charge.

A Playbook for Habitual Excellence

Author : Mark Graban
Publisher :
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4.6/5 (749 download)

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Book Synopsis A Playbook for Habitual Excellence by : Mark Graban

Download or read book A Playbook for Habitual Excellence written by Mark Graban and published by . This book was released on 2020-09-09 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every leader aspires to be excellent, to inspire excellence, and to lead a great organization. The question, of course, is how to achieve these goals. One possible path is to understand and learn from leaders whose principles and practices have demonstrated the "how." One such leader is Paul H. O'Neill, Sr. (1935-2020), former U.S. Treasury Secretary, former CEO of Alcoa, and a person who impacted U.S. healthcare policy and played an integral role throughout Value Capture's history. Paul would often ask other leaders, "What do you want your legacy to be?" He asked that as a way to get people to think well beyond themselves at that moment, and think of what they could influence and build in themselves and others for a better future. One element of Paul's legacy is the speeches that he gave over the years, sharing his experiences as a leader, to try to provide other leaders with guidance on how to achieve goals of excellence. "A Playbook for Habitual Excellence: A Leader's Roadmap from the Life and Work of Paul H. O'Neill, Sr." collects a few of Paul's most notable speeches and Senate testimony. The principles that were Paul's True North are made clear, and hopefully, will help light the path that you take as a leader. We hope you find his words to be inspiring, informative, and useful.All royalties are being donated to one of Paul's favorite causes, The Neighborhood Academy.

The Sales Leaders Playbook

Author : Nathan Jamail
Publisher : eBookIt.com
ISBN 13 : 1456605135
Total Pages : 150 pages
Book Rating : 4.4/5 (566 download)

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Book Synopsis The Sales Leaders Playbook by : Nathan Jamail

Download or read book The Sales Leaders Playbook written by Nathan Jamail and published by eBookIt.com. This book was released on 2011-09-12 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning is not a 'some of the time' activity it is an 'all of the time' activity. Success in sales takes talent, skills, discipline, practice, and most importantly honesty with a genuine concern for the client. Most sales leaders know what to do - they just do not know how to make it real for their organization. This barrier keeps them mediocre at best. Experienced sales professional and entrepreneur, Nathan Jamail has developed a playbook of techniques and best practices, which have allowed hundreds of sales teams to find success in their selling. From creating an organizational belief system to taking the bullet for those you lead, The Sales Leaders Playbook focuses on how to build a winning team. Nothing in this book is theory - it is based on personal experiences learned throughout Nathan Jamail's extensive sales career. The Sale Leaders Playbook is a book written for sales leader by a sales leader - designed to be straightforward, easy to read, and simple to understand. The ability to execute the skills and programs outlined requires effort. It takes a sales leader who is willing to hold a team accountable and more importantly hold themselves accountable. Mastering these sales leadership skills will: * Increase team morale * Improve skills and abilities * Improve communications * Increase sales and profits

Reinvent

Author : Fred Hassan
Publisher : John Wiley & Sons
ISBN 13 : 1118529855
Total Pages : 231 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Reinvent by : Fred Hassan

Download or read book Reinvent written by Fred Hassan and published by John Wiley & Sons. This book was released on 2013-01-29 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership principles from a master of the business turnaround In Reinvent, renowned CEO and business leader Fred Hassan explains how to transform a struggling business into a raging success by reinventing the culture, attitude, and behaviors of organizations and people. Leaders who want to change cultures and individuals need a cool head, a clear vision, and a well-refined ability to inspire that change. Here, Hassan explains how a productive organizational culture leads to real success. The first part of the book focuses on how you, as a leader, can unleash your full powers by learning to be authentic, purposeful, and connected with your organization. The second part of the book focuses on groups, how to lead them, how to be a role model for the effort you expect, and how to keep winning and innovating. Taken together, these principles fuel smarter strategies, more effective execution, and better governance. Features practical, proven guidance appropriate for every business leader in any industry Ideal for corporate executives, managers, team leaders, human resources professionals, board members, and consultants Written by a renowned public speaker and former CEO known for turning around struggling companies Revealing how you can make culture your secret weapon, Reinvent is the perfect tool for business leaders in highly competitive industries.

Building Connected Communities of Care

Author : Keith Kosel
Publisher : CRC Press
ISBN 13 : 100003707X
Total Pages : 258 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Building Connected Communities of Care by : Keith Kosel

Download or read book Building Connected Communities of Care written by Keith Kosel and published by CRC Press. This book was released on 2020-02-20 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a community, aligning efforts across a community to support the safety and well-being of vulnerable and underserved individuals is extraordinarily difficult. These individuals suffer disproportionally from health issues, job loss, a lack of stable housing, high utility costs, substance abuse, and homelessness. In addition to medical care, these individuals often critically need access to community social sector organizations that provide a distinct and complementary set of services, such as housing, food services, emergency utility assistance, and employment assistance. These services are just as vital as healthcare services to these individuals’ long-term health and well-being, with data suggesting that 80–90% of health outcomes can be attributed to factors beyond direct medical intervention. This book proposes a novel approach to the coordination of medicine and social services through the use of people, process, and technology, with the goal being to streamline coordination between medical and Community-Based Organizations and to promote true cross-sector patient and client advocacy. The book is based on the experience of Dallas, TX, which was one of the first metropolitan regions to develop a comprehensive foundation for partnership between a community’s clinical and social sectors using web-based information exchange. In the 5 years since the initial launch, the authors have been able to provide seamless connection, communication, and coordination between healthcare providers and a wide array of community-based social service organizations (a/k/a Community-Based Organizations or CBOs), criminal justice entities, and various other community organizations, including non-collegiate educational systems. This practical how-to guide is the codification of transferrable lessons from successes and challenges faced when working with clinical, community, and government leaders. By reading this playbook, leaders interested in building (or expanding) connected clinical-community services will learn how to: 1) facilitate cross-sector care coordination; 2) enable community care partners to better provide targeted services to community residents; 3) reduce duplication of services across partnering organizations; and 4) help to bridge service gaps in the currently fragmented system. Implementation of services, as recommended in this book, will ultimately streamline assistance efforts, reduce repeat crises and emergency funding requests, help address disparities of care, and improve the health, safety, and well-being of the most vulnerable community residents.

The Leadership Playbook

Author : Jamy Bechler
Publisher : Moscow Heights Publishing
ISBN 13 : 9780999212509
Total Pages : 150 pages
Book Rating : 4.2/5 (125 download)

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Book Synopsis The Leadership Playbook by : Jamy Bechler

Download or read book The Leadership Playbook written by Jamy Bechler and published by Moscow Heights Publishing. This book was released on 2017-07-25 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Dare to Lead

Author : Brené Brown
Publisher : Random House
ISBN 13 : 0399592520
Total Pages : 321 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Dare to Lead by : Brené Brown

Download or read book Dare to Lead written by Brené Brown and published by Random House. This book was released on 2018-10-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership.

Simple Truths of Leadership Playbook

Author : Kenneth H. Blanchard
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523006129
Total Pages : 177 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Simple Truths of Leadership Playbook by : Kenneth H. Blanchard

Download or read book Simple Truths of Leadership Playbook written by Kenneth H. Blanchard and published by Berrett-Koehler Publishers. This book was released on 2023-12-05 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership legend and bestselling author Ken Blanchard returns with trust expert and thought leader Randy Conley to present a structured playbook based on the bestselling Simple Truths of Leadership. The companion playbook to Simple Truths of Leadership expands on the book's 52 essential principles of servant leadership and trust building. This structured playbook provides weekly prompts and exercises to help you track your progress toward your leadership goals. It focuses on one Simple Truth per week and includes: A summary of each Simple Truth A game plan for using each truth in your workplace, including thought-provoking questions and exercises to challenge your thinking and cause you to consider new ideas about leadership A Call to Action to Try It This Week With so much of today's workforce feeling disengaged from the work they do, it's critical for leaders to move away from self-serving methods and embrace servant leadership to put their followers' needs before their own. And by journaling alongside servant leadership principles, you will be able to turn the common sense behind these simple truths into common practice for you and your organization.

The Merger & Acquisition Leader's Playbook

Author : George B. Bradt
Publisher : John Wiley & Sons
ISBN 13 : 1119899869
Total Pages : 406 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis The Merger & Acquisition Leader's Playbook by : George B. Bradt

Download or read book The Merger & Acquisition Leader's Playbook written by George B. Bradt and published by John Wiley & Sons. This book was released on 2022-09-07 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your next merger or acquisition one for the ages Meant to create value potentially fueled by synergies, the reality is that most mergers and acquisitions fail. It’s estimated that 83% of mergers and acquisitions do not hit their desired results. The Merger & Acquisition Leader’s Playbook tells you why most mergers fail. More importantly, it tells you how to make your next one a sweeping success. In the book, a team of private equity experts deliver a masterful walkthrough of how to integrate organizations by driving commercial success, instead of focusing purely on cutting costs. Readers will find: Concrete strategies for increasing the odds of success and reducing the risk of failure – of a new merger or acquisition A comprehensive, easily deployed and implemented plan to realize synergies Proven tools, techniques, and tricks of the trade to help leaders stay on top of their latest merger and keep everything on track A must-read resource for business leaders considering a fresh merger or acquisition, The Merger & Acquisition Leader's Playbook: A Practical Guide to Integrating Organizations, Executing Strategy, and Driving New Growth after M&A or Private Equity Deals will also earn a place in the libraries of investors, agents, corporate service providers, and consultants trying to get two or more businesses to pull in the same direction.

The Customer of the Future

Author : Blake Morgan
Publisher : HarperCollins Leadership
ISBN 13 : 1400213649
Total Pages : 225 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis The Customer of the Future by : Blake Morgan

Download or read book The Customer of the Future written by Blake Morgan and published by HarperCollins Leadership. This book was released on 2019-10-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!

Simple Truths of Leadership

Author : Ken Blanchard
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523000643
Total Pages : 185 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Simple Truths of Leadership by : Ken Blanchard

Download or read book Simple Truths of Leadership written by Ken Blanchard and published by Berrett-Koehler Publishers. This book was released on 2022-01-31 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership legend and bestselling author Ken Blanchard and trust expert and thought leader Randy Conley present this carefully curated collection of fifty-two essential leadership principles that are easy to implement and practice. Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In Simple Truths of Leadership, legendary servant leadership expert Ken Blanchard, whose books have sold millions of copies worldwide, and his colleague Randy Conley, known and recognized for his many years of thought leadership and expertise in the field of trust, share fifty-two Simple Truths about leadership that will help leaders everywhere make commonsense leadership common practice. Readers will discover profound, memorable, and in some cases counterintuitive leadership wisdom such as • Who should make the first move to extend trust • What role a successful apology plays in building trust • When to use different strokes (leadership styles) for different folks—and for the same folks • Where the most important part of leadership happens • How to create autonomy through boundaries • Why the key to developing people is catching them doing something right A fun, easy read that will make a positive difference in leadership and organizational success, Simple Truths of Leadership will show readers how to incorporate simple but essential practices into their leadership style, build trust through servant leadership, and enhance their own lives and the lives of everyone around them.

Changemaker Playbook

Author : Henry De Sio
Publisher : Hachette UK
ISBN 13 : 152933022X
Total Pages : 278 pages
Book Rating : 4.5/5 (293 download)

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Book Synopsis Changemaker Playbook by : Henry De Sio

Download or read book Changemaker Playbook written by Henry De Sio and published by Hachette UK. This book was released on 2021-07-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our one-leader-at-a-time past has given way to a present reality where everyone has the potential to lead in every aspect of life. We all have at our fingertips the tools of change that were once available to just a few - and The shift from one-leader-at-a-time to everyone-leading-in-every-moment has created a changemaker effect on society. Change is no longer linear and faster, it's explosive and omnidirectional. THE CHANGEMAKER PLAYBOOK will show you how to thrive in every aspect of today's transformed societal landscape. A tutorial on the principles of empathy-based ethics and co-creative teamwork, THE CHANGEMAKER PLAYBOOK is as much a leadership handbook as it is a guide to personal achievement. Based on the author's discoveries about leading in change from front-edge thinkers - business and social entrepreneurs, educators, media thought leaders and youth changemakers - who distinguish themselves by putting their bold ideas and entrepreneurial capacities to work for the good of all, readers can apply the principles in this bookto every aspect of their lives. This book is less about getting ahead and more about getting along - because in the world we have entered, this is the central principle underlying the new success formula.

Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare

Author : John Toussaint
Publisher : McGraw Hill Professional
ISBN 13 : 1260461696
Total Pages : 273 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare by : John Toussaint

Download or read book Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare written by John Toussaint and published by McGraw Hill Professional. This book was released on 2020-08-25 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two renowned experts in healthcare transformation show how leaders are implementing behavior-driven strategies to ensure quality care and create lasting change. Healthcare is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top―whether you’re an executive, governing board member, manager, or physician. A powerful new approach to healthcare leadership, this book showcases executives in health systems around the world as they: Practice behavior-based solutions to organizational problems Learn how to support continuous improvement Be more present in their leadership role Learn how to reflect and assess themselves as leaders Achieve better results for patients Drawing on a wealth of behavioral research, industry case studies, and personal insights from healthcare professionals, the authors explore how change actually happens—from the inside out, top to bottom, throughout the whole organization. You’ll learn how healthcare systems led by people who are compassionate, principled, and engaged can undergo profound and lasting transformation. Find proven strategies for cultivating principle-driven behaviors that can turn the remotest possibilities on the healthcare horizon into a new working reality. This is more than a leadership guide to revolutionizing healthcare. This is about being a force for change that makes life better for patients, caregivers, and all stakeholders. If you want to take the lead in making change happen, start with Becoming the Change.

The Heart of Business

Author : Hubert Joly
Publisher : Harvard Business Press
ISBN 13 : 1647820391
Total Pages : 154 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis The Heart of Business by : Hubert Joly

Download or read book The Heart of Business written by Hubert Joly and published by Harvard Business Press. This book was released on 2021-05-04 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Wall Street Journal Bestseller Named a Financial Times top title How to unleash "human magic" and achieve improbable results. Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business. Back in 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price. Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation. In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal. This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic. The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.