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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK)

Author : Carmine Gallo
Publisher : McGraw Hill Professional
ISBN 13 : 0071813284
Total Pages : 298 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) by : Carmine Gallo

Download or read book The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) written by Carmine Gallo and published by McGraw Hill Professional. This book was released on 2012-10-19 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind the company's total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. This enhanced eBook includes seven bonus videos! Each one focuses on a different lesson for Apple-style success and provides great visuals of different Apple stores throughout the country.

The Apple Orchard

Author : Susan Wiggs
Publisher : MIRA
ISBN 13 : 0778318338
Total Pages : 507 pages
Book Rating : 4.7/5 (783 download)

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Book Synopsis The Apple Orchard by : Susan Wiggs

Download or read book The Apple Orchard written by Susan Wiggs and published by MIRA. This book was released on 2015-02-24 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times bestselling author Susan Wiggs brings readers into the lush abundance of Sonoma County, in a story of sisters, friendship and the invisible bonds of history that are woven like a spell around us. Tess Delaney loves illuminating history; returning stolen treasures to their rightful owners and filling the spaces in people's hearts with stories of their family legacies. But Tess's own history is filled with gaps: a father she never met, and a mother who spent more time traveling than with her daughter. Then the enigmatic Dominic Rossi arrives on her San Francisco doorstep with the news that the grandfather she's never met is in a coma and that she's destined to inherit half of a hundred-acre apple orchard estate called Bella Vista. The rest is willed to Isabel Johansen, the half sister she never knew she had. Isabel is everything Tess isn't, but against the rich landscape of Bella Vista, with Isabel and Dominic by her side, Tess begins to discover a world where family comes first and the roots of history run deep.

The Apple Experience (Pb)

Author : Carmine Gallo
Publisher : McGraw-Hill Companies
ISBN 13 : 9781265850296
Total Pages : 0 pages
Book Rating : 4.8/5 (52 download)

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Book Synopsis The Apple Experience (Pb) by : Carmine Gallo

Download or read book The Apple Experience (Pb) written by Carmine Gallo and published by McGraw-Hill Companies. This book was released on 2023-06-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible."--Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple's retail space and learning about Apple's vision and philosophy. Using insights and data from these sources, he breaks down Apple's customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a "feedback loop" for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service--Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. -

Steve Jobs

Author : Walter Isaacson
Publisher : Simon and Schuster
ISBN 13 : 1451648545
Total Pages : 656 pages
Book Rating : 4.4/5 (516 download)

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Book Synopsis Steve Jobs by : Walter Isaacson

Download or read book Steve Jobs written by Walter Isaacson and published by Simon and Schuster. This book was released on 2011 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on more than 40 interviews with Jobs conducted over two years--as well as interviews with more than 100 family members, friends, adversaries, competitors, and colleagues--Isaacson has written a riveting story of the roller-coaster life and searingly intense personality of a creative entrepreneur whose passion for perfection and ferocious drive revolutionized six industries: personal computers, animated movies, music, phones, tablet computing, and digital publishing.

Office of Air Programs Publication

Author : United States. Environmental Protection Agency. Office of Air Programs
Publisher :
ISBN 13 :
Total Pages : 970 pages
Book Rating : 4.:/5 (311 download)

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Book Synopsis Office of Air Programs Publication by : United States. Environmental Protection Agency. Office of Air Programs

Download or read book Office of Air Programs Publication written by United States. Environmental Protection Agency. Office of Air Programs and published by . This book was released on 1972 with total page 970 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Ridge: Day One

Author : Shawn P. B. Robinson
Publisher : BrainSwell Publishing
ISBN 13 : 1989296416
Total Pages : 347 pages
Book Rating : 4.9/5 (892 download)

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Book Synopsis Ridge: Day One by : Shawn P. B. Robinson

Download or read book Ridge: Day One written by Shawn P. B. Robinson and published by BrainSwell Publishing. This book was released on 2021-06-07 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: The darkest hour is just before dawn. But with bloodthirsty Beasts cutting brief lives shorter, can one man beat the ticking clock? Rezin Hamel will protect his people until his dying breath. Resolving to carry on past every dearly departed loved one, the forty-four-year-old General has no idea how he’s lived over a decade beyond the average life expectancy. But when he’s shamed and cast out for an out-of-character act, he sets out to end the constant attacks from creatures staining the walls with death. Searching for answers in society’s seedy underbelly, Hamel is shocked by the conditions ravaging the lower rungs of the city. But the strategic genius’s quest takes a staggering turn when he’s blindsided by a secret that could tear his tight-knit community to shreds. Can Hamel restore his honor and stop the carnage before he’s the next one taken by the Dusk? Ridge: Day One is the action-packed first book in the Ridge dystopian thriller series. If you like fantastic worlds, heart-trembling suspense, and twisted surprises, then you’ll love Shawn P. B. Robinson’s peek behind the Ridge veil. Buy Ridge: Day One to mark the calendar of doom today!

Biological Aspects of Lead: an Annotated Bibliography; Literature from 1950 Through 1964

Author : Irene R. Campbell
Publisher :
ISBN 13 :
Total Pages : 580 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Biological Aspects of Lead: an Annotated Bibliography; Literature from 1950 Through 1964 by : Irene R. Campbell

Download or read book Biological Aspects of Lead: an Annotated Bibliography; Literature from 1950 Through 1964 written by Irene R. Campbell and published by . This book was released on 1972 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author :
Publisher : Youguide International BV
ISBN 13 :
Total Pages : 132 pages
Book Rating : 4./5 ( download)

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Book Synopsis by :

Download or read book written by and published by Youguide International BV. This book was released on with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Transparent Minds

Author : Jordi Fernández
Publisher : Oxford University Press, USA
ISBN 13 : 0199664021
Total Pages : 268 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Transparent Minds by : Jordi Fernández

Download or read book Transparent Minds written by Jordi Fernández and published by Oxford University Press, USA. This book was released on 2013-02-07 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we know our current states of mind—what we want, and believe in? Jordi Fernández proposes a new theory of self-knowledge, challenging the traditional view that it is a matter of introspection. He argues that we know what we believe and desire by 'looking outward', towards the states of affairs which those beliefs and desires are about.

Alonement

Author : Francesca Specter
Publisher : Quercus Publishing
ISBN 13 : 9781529412611
Total Pages : 320 pages
Book Rating : 4.4/5 (126 download)

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Book Synopsis Alonement by : Francesca Specter

Download or read book Alonement written by Francesca Specter and published by Quercus Publishing. This book was released on 2022-02-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be alone and absolutely own it, by founder of the Alonement blog and podcast, Francesca Specter. Being alone has a serious branding issue. We've only ever had negative language to talk about flying solo - but what about when time spent alone is restorative and joyful? What if it's something you crave? What if it's even just an hour you've carved out for yourself in the middle of a hectic week? Enter: Alonement, Francesca Specter's empowering new word to express valuing your own company and dedicating quality time to yourself, whoever you are and whatever your relationship status. Between open-plan offices, two-for-one vouchers and co-habiting with partners and friends, most of us don't know how to be alone - yet our life-long relationship with ourselves is the most important one we'll ever have. A reformed 'extreme extrovert' who struggled to spend even an hour alone, Francesca made the resolution in January 2019 to improve her solitude skills. Having spent two months of lockdown by herself, Francesca knows better than most how to optimise the quality of time spent alone. Packed with practical tips, insights from key experts and lessons from guests of the Alonement podcast - including Alain de Botton, Florence Given, Konnie Huq and Camilla Thurlow - Francesca reveals how we can all thrive alone, whatever our circumstances, and harness the untapped power of some meaningful time with me, myself and I.

Better Fruit

Author :
Publisher :
ISBN 13 :
Total Pages : 884 pages
Book Rating : 4.:/5 (26 download)

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Book Synopsis Better Fruit by :

Download or read book Better Fruit written by and published by . This book was released on 1909 with total page 884 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Talk Like TED

Author : Carmine Gallo
Publisher : St. Martin's Press
ISBN 13 : 1466837276
Total Pages : 289 pages
Book Rating : 4.4/5 (668 download)

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Book Synopsis Talk Like TED by : Carmine Gallo

Download or read book Talk Like TED written by Carmine Gallo and published by St. Martin's Press. This book was released on 2014-03-04 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideas are the currency of the twenty-first century. In order to succeed, you need to be able to sell your ideas persuasively. This ability is the single greatest skill that will help you accomplish your dreams. Many people have a fear of public speaking or are insecure about their ability to give a successful presentation. Now public speaking coach and bestselling author Carmine Gallo explores what makes a great presentation by examining the widely acclaimed TED Talks, which have redefined the elements of a successful presentation and become the gold standard for public speaking. TED ? which stands for technology, entertainment, and design ? brings together the world's leading thinkers. These are the presentations that set the world on fire, and the techniques that top TED speakers use will make any presentation more dynamic, fire up any team, and give anyone the confidence to overcome their fear of public speaking. In his book, Carmine Gallo has broken down hundreds of TED talks and interviewed the most popular TED presenters, as well as the top researchers in the fields of psychology, communications, and neuroscience to reveal the nine secrets of all successful TED presentations. Gallo's step-by-step method makes it possible for anyone to deliver a presentation that is engaging, persuasive, and memorable. Carmine Gallo's top 10 Wall Street Journal Bestseller Talk Like TED will give anyone who is insecure about their public speaking abilities the tools to communicate the ideas that matter most to them, the skill to win over hearts and minds, and the confidence to deliver the talk of their lives. The opinions expressed by Carmine Gallo in TALK LIKE TED are his own. His book is not endorsed, sponsored or authorized by TED Conferences, LLC or its affiliates.

Better Fruit, Better Vegetables

Author :
Publisher :
ISBN 13 :
Total Pages : 982 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Better Fruit, Better Vegetables by :

Download or read book Better Fruit, Better Vegetables written by and published by . This book was released on 1909 with total page 982 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Burnout Society

Author : Byung-Chul Han
Publisher : Stanford University Press
ISBN 13 : 0804797501
Total Pages : 69 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis The Burnout Society by : Byung-Chul Han

Download or read book The Burnout Society written by Byung-Chul Han and published by Stanford University Press. This book was released on 2015-08-12 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our competitive, service-oriented societies are taking a toll on the late-modern individual. Rather than improving life, multitasking, "user-friendly" technology, and the culture of convenience are producing disorders that range from depression to attention deficit disorder to borderline personality disorder. Byung-Chul Han interprets the spreading malaise as an inability to manage negative experiences in an age characterized by excessive positivity and the universal availability of people and goods. Stress and exhaustion are not just personal experiences, but social and historical phenomena as well. Denouncing a world in which every against-the-grain response can lead to further disempowerment, he draws on literature, philosophy, and the social and natural sciences to explore the stakes of sacrificing intermittent intellectual reflection for constant neural connection.

Zoë Bakes Cakes

Author : Zoë François
Publisher : Ten Speed Press
ISBN 13 : 1984857371
Total Pages : 274 pages
Book Rating : 4.9/5 (848 download)

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Book Synopsis Zoë Bakes Cakes by : Zoë François

Download or read book Zoë Bakes Cakes written by Zoë François and published by Ten Speed Press. This book was released on 2021-03-16 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: IACP AWARD FINALIST • The expert baker and bestselling author behind the Magnolia Network original series Zoë Bakes explores her favorite dessert—cakes!—with more than 85 recipes to create flavorful and beautiful layers, loafs, Bundts, and more. “Zoë’s relentless curiosity has made her an artist in the truest sense of the word.”—Joanna Gaines, co-founder of Magnolia NAMED ONE OF THE BEST COOKBOOKS OF THE YEAR BY TIME OUT Cake is the ultimate symbol of celebration, used to mark birthdays, weddings, or even just a Tuesday night. In Zoë Bakes Cakes, bestselling author and expert baker Zoë François demystifies the craft of cakes through more than eighty-five simple and straightforward recipes. Discover treats such as Coconut–Candy Bar Cake, Apple Cake with Honey-Bourbon Glaze, and decadent Chocolate Devil’s Food Cake. With step-by-step photo guides that break down baking fundamentals—like creaming butter and sugar—and Zoë’s expert knowledge to guide you, anyone can make these delightful creations. Featuring everything from Bundt cakes and loaves to a beautifully layered wedding confection, Zoë shows you how to celebrate any occasion, big or small, with delicious homemade cake.

The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success

Author : Carmine Gallo
Publisher : McGraw Hill Professional
ISBN 13 : 0071748741
Total Pages : 270 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success by : Carmine Gallo

Download or read book The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success written by Carmine Gallo and published by McGraw Hill Professional. This book was released on 2010-10-12 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: A "THINK DIFFERENT" APPROACH TO INNOVATION-- Based on the Seven Guiding Principles of Apple CEO Steve Jobs In his acclaimed bestseller The Presentation Secrets of Steve Jobs author Carmine Gallo laid out a simple step-by-step program of powerful tools and proven techniques inspired by Steve Jobs's legendary presentations. Now, he shares the Apple CEO's most famous, most original, and most effective strategies for sparking true creativity--and real innovation--in any workplace. THE INNOVATION SECRETS OF STEVE JOBS Learn how to RETHINK your business, REINVENT your products, and REVITALIZE your vision of success--the Steve Jobs way. When it comes to innovation, Apple CEO Steve Jobs is legendary. His company slogan "Think Different" is more than a marketing tool. It's a way of life--a powerful, positive, game-changing approach to innovation that anyone can apply to any field of endeavor. These are the Seven Principles of Innovation, inspired by the master himself: Do What You Love. Think differently about your career. Put a Dent in the Universe. Think differently about your vision. Kick Start Your Brain. Think differently about how you think. Sell Dreams, Not Products. Think differently about your customers. Say No to 1,000 Things. Think differently about design. Create Insanely Great Experiences. Think differently about your brand experience. Master the Message. Think differently about your story. By following Steve Jobs's visionary example, you'll discover exciting new ways to unlock your creative potential and to foster an environment that encourages innovation and allows it to flourish. You'll learn how to match—and beat—the most powerful competitors, develop the most revolutionary products, attract the most loyal customers, and thrive in the most challenging times. Bestselling business journalist Carmine Gallo has interviewed hundreds of successful professionals--from CEOs, managers, and entrepreneurs to teachers, consultants, and stay-at-home moms—to get to the core of Steve Jobs's innovative philosophies. These are the simple, meaningful, and attainable principles that drive us all to "Think Different." These are The Innovation Secrets of Steve Jobs. An enhanced ebook is now available with 10 demonstration videos of Jobs' sure-fire innovation secrets. Select the Kindle Edition with Audio/Video from the available formats.

China on Strike

Author : Zhongjin Li
Publisher : Haymarket Books
ISBN 13 : 1608465802
Total Pages : 242 pages
Book Rating : 4.6/5 (84 download)

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Book Synopsis China on Strike by : Zhongjin Li

Download or read book China on Strike written by Zhongjin Li and published by Haymarket Books. This book was released on 2016-05-18 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: China has been the fastest growing major economy in the world for three decades. It is also home to some of the largest, most incendiary, and most underreported labor struggles of our time. China on Strike, the first English-language book of its kind, provides an intimate and revealing window into the lives of workers organizing in some of China’s most profitable factories, which supply Apple, Nike, Hewlett Packard, and other multinational companies. Drawing on dozens of interviews with Chinese workers, this book documents the processes of migration, changing employment relations, worker culture, and other issues related to China’s explosive growth.