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The Accuracy Of Telephone Reference Information Services In Academic Libraries
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Book Synopsis The Accuracy of Telephone Reference/information Services in Academic Libraries by : Marcia J. Myers
Download or read book The Accuracy of Telephone Reference/information Services in Academic Libraries written by Marcia J. Myers and published by Metuchen, N.J. : Scarecrow Press. This book was released on 1983 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis THE ACCURACY OF TELEPHONE REFERENCE/INFORMATION SERVICE IN ACADEMIC LIBRARIES : TWO STUDIES by : JASSIM M. JIRJEES
Download or read book THE ACCURACY OF TELEPHONE REFERENCE/INFORMATION SERVICE IN ACADEMIC LIBRARIES : TWO STUDIES written by JASSIM M. JIRJEES and published by . This book was released on 1983 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Accuracy of Telephone Reference/information Services in Academic Libraries by : Marcia J. Myers
Download or read book The Accuracy of Telephone Reference/information Services in Academic Libraries written by Marcia J. Myers and published by Metuchen, N.J. : Scarecrow Press. This book was released on 1983 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Evaluation of Reference Services by : Linda S Katz
Download or read book Evaluation of Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Book Synopsis Library Users and Reference Services by : Jo Bell Whitlatch
Download or read book Library Users and Reference Services written by Jo Bell Whitlatch and published by Psychology Press. This book was released on 1995 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book's final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Book Synopsis Conflicts in Reference Services by : Bill Katz
Download or read book Conflicts in Reference Services written by Bill Katz and published by Routledge. This book was released on 2019-12-05 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.
Book Synopsis Digital Reference Services by : Linda S Katz
Download or read book Digital Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.
Book Synopsis Rethinking the Library in the Information Age by :
Download or read book Rethinking the Library in the Information Age written by and published by . This book was released on 1988 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1979-1990 written by Henryk Sawoniak and published by Walter de Gruyter. This book was released on 2012-02-14 with total page 1284 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Rothstein on Reference- with Some Help from Friends by : Samuel Rothstein
Download or read book Rothstein on Reference- with Some Help from Friends written by Samuel Rothstein and published by Psychology Press. This book was released on 1989 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now library professionals can enjoy the convenience of having 16 of Sam Rothstein's most memorable papers, spanning over three decades, all in one lively book. Samuel Rothstein--practitioner, teacher, and scholar--has influenced the thinking and practice of more reference librarians who are currently practicing than has any other single individual. In his honor, the editors of Rothstein on Reference not only feature Rothstein's seminal writing, but they have also included essays written by Rothstein's colleagues--including Charles Curran, Robert Hauptman, Marilyn Domas White, and Mary Biggs--that explore important issues confronting reference librarians today. Reference librarians and library historians will gain insights into the development of reference service in American libraries, the evaluation of reference services, the training and education of reference librarians, and much more. Both beginners and experts in the reference field will find much here for inspiration and enlightenment.
Book Synopsis Reference & User Services Quarterly by :
Download or read book Reference & User Services Quarterly written by and published by . This book was released on 2005 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Digital reference services in academic libraries by : Wan Ab Kadir Wan Dollah
Download or read book Digital reference services in academic libraries written by Wan Ab Kadir Wan Dollah and published by The University of Malaya Press. This book was released on 2012 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.
Book Synopsis Unobtrusive Evaluation of Reference Service and Individual Responsibility by : Juris Dilevko
Download or read book Unobtrusive Evaluation of Reference Service and Individual Responsibility written by Juris Dilevko and published by Bloomsbury Publishing USA. This book was released on 2000-09-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.
Book Synopsis The Accuracy of Selected Northeastern College Library Reference/information Telephone Services in Responding to Factual Inquiries by : Jassim M. Jirjees
Download or read book The Accuracy of Selected Northeastern College Library Reference/information Telephone Services in Responding to Factual Inquiries written by Jassim M. Jirjees and published by . This book was released on 1981 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science Publisher :Urbana-Champaign, Ill. : University of Illinois, Graduate School of Library and Information Science ISBN 13 : Total Pages :232 pages Book Rating :4.3/5 (91 download)
Book Synopsis Evaluation of Public Services and Public Services Personnel by : University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science
Download or read book Evaluation of Public Services and Public Services Personnel written by University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science and published by Urbana-Champaign, Ill. : University of Illinois, Graduate School of Library and Information Science. This book was released on 1991 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Organizing Information by : Dagobert Soergel
Download or read book Organizing Information written by Dagobert Soergel and published by Elsevier. This book was released on 1985-09-26 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives a theoretical base and a perspective for the analysis, design, and operation of information systems, particularly their information storage and retrieval (ISAR) component, whether mechanized or manual. Information systems deal with many types of entities: events, persons, documents, business transactions, museum objects, research projects, and technical parts, to name a few. Among the purposes the serve are to inform the public, to support managers, researchers, and engineers, and to provide a knowledge base for an artificial intelligence program. The principles discussed in this book apply to all these contexts. The book achieves this generality by drawing on ideas from two conceptually overlapping areas—data base management and the organization and use of knowledge in libraries—and by integrating these ideas into a coherent framework. The principles discussed apply to the design of new systems and, more importantly, to the analysis of existing systems in order to exploit their capabilities better, to circumvent their shortcomings, and to introduce modifications where feasible.
Download or read book College and Research Libraries written by and published by . This book was released on 1991 with total page 622 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes section "Book reviews," Mar. 1940-
