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Telephone Skills
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Book Synopsis Telephone Skills by : Patrick Forsyth
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Book Synopsis Telephone Skills Pocketbook by : Mary Richards
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Download or read book COMMUNICATION SKILLS written by LEENA SEN and published by PHI Learning Pvt. Ltd.. This book was released on 2007-09-20 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, the need for communication skills has become more important than ever before. Communication plays a vital role — be it the preparation one has to do to face an interview or deal with diverse business deals, or interacting with colleagues, superiors, and others. The Second Edition of this text, based on the feedback received from the readers, continues to highlight the vital skills one needs for effectively communicating in diverse situations. Divided into five parts, the text shows the power of three V’s of communication — the verbal, the visual and the vocal, examining at the same time the role of formal and informal communication methods, and stressing the significance of grapevine in organizations. It also demonstrates how important listening is, and the basic skill-sets needed by a manager for business dealings. Further, the text gives the nuances of verbal communication and the factors necessary for preparing a presentation besides giving a comprehensive view of non-verbal communication. It highlights the role of written communication, the importance of business writing, the formats of business letters, memos, and report writing, and how flawed thinking impedes written communication. The text concludes by emphasizing the crucial role played by corporate communication in enhancing an organization’s image. What’s New to This Edition : New concepts such as Fog Index/Readability Index, Business Terms, Acronyms, Abbreviations, e-mail Etiquette, Virtual Team Skills, and Social Skills. Many exercises and other inputs. Written in a clear and straightforward style and in a student-friendly fashion, this concise and compact text is intended both for students of management and for young executives and managers.
Book Synopsis Effective Communication Skills by : Kulbhushun Kumar
Download or read book Effective Communication Skills written by Kulbhushun Kumar and published by KHANNA PUBLISHING HOUSE. This book was released on with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students overall capability apart from academic competence. Many students, particularly those from non-English medium schools, find that they are not preferred due to their inadequacy of communication skills and soft skills, despite possessing sound knowledge in their subject area along with technical capability. Keeping in view their pre-employment needs and career requirements, the book will help the students to change their traditional mindsets from controlling to creativity; to employee empowerment and organizational learning; to gain skills in the language which has become the international lingua franca, a language of global economy. All the chapters are full of gems and rubies, but the chapters based on resume writing group discussion, conducting meetings, interview skills, grammar, etc., are the black pearls in the treasure trove. Also the chapters are dainty, detectable and delightful as part and parcel of your reading, writing, and speaking skills. This book will surely empower students with the language and life skills they need to carry out their career goals. It also provides ample opportunities for the students to build awareness and practice the language in real-life scenarios. Its integrated skills approach develops the students self-confidence to survive and succeed in professional and social encounters within the English speaking global community.
Book Synopsis Communication Skills for Engineers by : Sunita Mishra
Download or read book Communication Skills for Engineers written by Sunita Mishra and published by Pearson Education India. This book was released on 2011 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new second edition of Communication Skills for Engineers brings in a sound understanding and insight into the dynamics of communication in all spheres of life - interpersonal, social and professional. The book hinges on the premise that effective communication is an outcome of using the right combination of skills alongside an appropriate attitude. -- Publisher's description.
Book Synopsis Teaching and Learning Communication Skills in Medicine by : Suzanne Kurtz
Download or read book Teaching and Learning Communication Skills in Medicine written by Suzanne Kurtz and published by CRC Press. This book was released on 2017-12-21 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book and its companion, Skills for Communicating with Patients, Second Edition, provide a comprehensive approach to improving communication in medicine. Fully updated and revised, and greatly expanded, this new edition examines how to construct a skills curricular at all levels of medical education and across specialties, documents the individuals skills that form the core content of communication skills teaching programmes, and explores in depth the specific teaching, learning and assessment methods that are currently used within medical education. Since their publication, the first edition of this book and its companionSkills for Communicating with Patients, have become standards texts in teaching communication skills throughout the world, 'the first entirely evidence-based textbooks on medical interviewing. It is essential reading for course organizers, those who teach or model communication skills, and program administrators.
Book Synopsis Effective Telephone Skills by : Thomas J. Farrell
Download or read book Effective Telephone Skills written by Thomas J. Farrell and published by Houghton Mifflin. This book was released on 1994-01-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Essential Communication Skills for Nursing and Midwifery by : Philippa Sully
Download or read book Essential Communication Skills for Nursing and Midwifery written by Philippa Sully and published by Elsevier Health Sciences. This book was released on 2010-05-19 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication skills are crucial in all aspects of nursing and midwifery practice - this book will enable readers to communicate effectively and with confidence in their professional practice. It focuses on the communication skills needed for the development of effective professional and therapeutic relationships. It is a 'how to do it' book that relates the theory of effective and ethical communication to the practice of nursing and midwifery and provides a framework for developing communication skills to meet a variety of situations. Approx.256 pagesAll the chapters have been revised in line with up-to-date literature, professional practice guidelines and research
Book Synopsis Communication Skills and Functional Grammar by : Sadhana Gupta
Download or read book Communication Skills and Functional Grammar written by Sadhana Gupta and published by Firewall Media. This book was released on 2008 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Communication Skills For Adult Nurses by : McEwen, Abayomi
Download or read book Communication Skills For Adult Nurses written by McEwen, Abayomi and published by McGraw-Hill Education (UK). This book was released on 2010-09-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical book aimed at helping the trainee or qualified nurse to hone and develop their communication skills. Full of vignettes from both patient and nurse perspective, the book includes common scenarios, activity points and suggestions for practice.
Book Synopsis Communication Skills for Effective Management by : Owen Hargie
Download or read book Communication Skills for Effective Management written by Owen Hargie and published by Bloomsbury Publishing. This book was released on 2017-03-14 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.
Book Synopsis Powerful Telephone Skills by : Bus Desk
Download or read book Powerful Telephone Skills written by Bus Desk and published by . This book was released on 1993 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Book Synopsis Communication Skills in Health and Social Care by : Bernard Moss
Download or read book Communication Skills in Health and Social Care written by Bernard Moss and published by SAGE. This book was released on 2017-05-27 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings. This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role. The new edition features: New entries covering social media, mindfulness, several tricky topics, and much more. Service user snippets to help address and understand the issues about service user perspectives. Skills to ensure you are engaging with the Professional Capabilities Framework.
Book Synopsis Communication in Accounting Education by : Richard M.S. Wilson
Download or read book Communication in Accounting Education written by Richard M.S. Wilson and published by Routledge. This book was released on 2016-04-14 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accounting, often described as "the language of business", requires a diverse set of written, listening and oral communication skills if those who practise it are to be effective. Given the pace of change relating to, for example, the evolution of international accounting standards and the demands for greater transparency, accountants must be clear, responsive, and audience-focussed communicators. Employers of accountants consistently comment on the need for their new graduate recruits and trainees to have strong written, oral, and interpersonal communication skills. In this light accounting educators face the challenge of designing and delivering programmes that reflect professional expectations on the part of employers and clients, and educating students on how to make informed communication choices in order to achieve desired results and to build good working relationships. The chapters in this book deal with such topics as accounting students’ perceptions of oral communication skills; competence-based writing skills; and the development of listening skills. This book was originally published as Accounting Education: an international journal.
Book Synopsis Telephone Skills At Work by : Judith E. Fisher
Download or read book Telephone Skills At Work written by Judith E. Fisher and published by McGraw-Hill Education. This book was released on 1993-05-22 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the telephone as a strategic tool to handle complaints, improve service and customer relations.
Book Synopsis Effective Telephone Skills by : Thomas J. Farrell
Download or read book Effective Telephone Skills written by Thomas J. Farrell and published by Houghton Mifflin Harcourt P. This book was released on 1990 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Communication Skills in Pharmacy Practice by : Robert S. Beardsley
Download or read book Communication Skills in Pharmacy Practice written by Robert S. Beardsley and published by Lippincott Williams & Wilkins. This book was released on 2007-01-01 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice NEW TO THE FIFTH EDITION: New Pharmacy and Pharmacy Technician Instructor's Manuals available on the textbook's thePoint site help faculty administer and deliver their courses. New chapter on medication safety and communication skills (Chapter 9) offers strategies to reduce medication errors and protect patient safety. New chapter on electronic communication in healthcare (Chapter 13) provides guidelines to avoid common misunderstandings via email and the Internet. Expanded coverage of communication skills and interprofessional collaboration (Chapter 12) helps students learn how to effectively interact with other members of the healthcare team New photographs, illustrations, and tables visually engage students and enhance learning and retention of important concepts.
