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Telephone Courtesy Customer Service
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Book Synopsis Telephone Courtesy & Customer Service by : Lloyd Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Book Synopsis Telephone Courtesy and Customer Service by : Lloyd C. Finch
Download or read book Telephone Courtesy and Customer Service written by Lloyd C. Finch and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telephone Courtesy & Customer Service by : Lloyd Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Book Synopsis Telephone Courtesy & Customer Service by : Lloyd C. Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd C. Finch and published by Crisp Learning. This book was released on 2014-05-14 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Book Synopsis Telephone Courtesy & Customer Service by : Lloyd C. Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd C. Finch and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telephone Courtesy & Customer Service by : Lloyd Finch
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by . This book was released on 2009 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Download or read book Beyond "Hello" written by Jeannie Davis and published by Now Hear This. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Book Synopsis Customer Service by : Robert W. Lucas
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Book Synopsis 50 Minute: Telephone Courtesy & Customer Service 3 by : Lloyd Finch
Download or read book 50 Minute: Telephone Courtesy & Customer Service 3 written by Lloyd Finch and published by . This book was released on 2004-01-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Complying with the telemarketing sales rule by :
Download or read book Complying with the telemarketing sales rule written by and published by . This book was released on 2004 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis (AXZO - 50MM) Telephone Courtesy and Customer Service, Fourth Edition by : Logical Operations
Download or read book (AXZO - 50MM) Telephone Courtesy and Customer Service, Fourth Edition written by Logical Operations and published by . This book was released on 2014-10-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Great Customer Service on the Telephone by : Kristin Anderson
Download or read book Great Customer Service on the Telephone written by Kristin Anderson and published by AMACOM. This book was released on 1992-11-26 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Book Synopsis Powerful Phrases for Effective Customer Service by : Renée Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Book Synopsis Telephone Courtesy & Client Service by : Lloyd C. Finch
Download or read book Telephone Courtesy & Client Service written by Lloyd C. Finch and published by . This book was released on 1999 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin
Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2009-03-24 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Book Synopsis Telephone Etiquette by : Opportunities for Change
Download or read book Telephone Etiquette written by Opportunities for Change and published by Createspace Independent Publishing Platform. This book was released on 2015-12-31 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: FinAid Page, LLC offers information on telephone etiquette. FinAid discusses polite telephone greetings, acceptable times to make telephone calls, and examples of appropriate telephone greetings.
Book Synopsis Customer Service Training 101 by : Renee Evenson
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
