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Telecom Churn Management
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Book Synopsis The Telco Churn Management Handbook by : Rob Mattison
Download or read book The Telco Churn Management Handbook written by Rob Mattison and published by Lulu.com. This book was released on 2006-01-01 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Definitive guide to customer loyalty, its diagnosis, management, and improvement available to the telecommunications professional. Industry veteran, Rob Mattison, shares his expertise. The book explains tools and techniques for a coherent telecom business strategy. It is a very readable text that communicates the core ideas effectively. Highly recommended for telecom execs.
Book Synopsis Telecom Churn Management by : Rob Mattison
Download or read book Telecom Churn Management written by Rob Mattison and published by Apdg Publishing. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telecom Churn Management, The Golden Opportunity explains how and why churn is managed today. It discusses the Tele-centric (Customer Centric Telecommunications) model for customer management. The book provides the key Analytics that can give your company the competitive advantage. The key first step is recombinant segmentation (identification). Using extended behavioral segmentation (categorization), carriers can produce a customer value function (valuation). Churn models and indexes can be used to determine the projected churn rates (Anticipation). Using key metrics and a WAR Gameboard, the profit levels for customers can be evaluated and maximized. Managers of successful telecom service providers need to understand why customers leaving and what makes telecom churn so special. Successful telecom managers have developed churn management strategies to help them making wise churn investment decisions that give them quick and effective churn response options. By understanding that customers have key telecom consumer shopping cycles and response models, churn management can be turned into an operational perspective. It is a well-known fact that telecommunication technology and services are continually changing. Industry veteran Rob Mattison shares his expertise typical interconnection arrangements for pubic and private telephone systems, data networks, inter-exchange systems, wireless, billing and customer care systems. If there were one book you could use to help understand and develop and telecom churn management programs, "Telecom Churn Management" is the best choice.
Book Synopsis Customer Churn Reduction and Retention for Telecoms by : Arthur Middleton Hughes
Download or read book Customer Churn Reduction and Retention for Telecoms written by Arthur Middleton Hughes and published by Racom Communications. This book was released on 2007-10 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the past quarter-century the Telecom industry in the US has been a veritable laboratory of business and marketing practice. The truth of such well-known ideas as ""Creative Destruction"" are being borne out as companies rise and fall in wave after wave of innovation, while the limits of others, such as product bundling, are also demonstrated every day. The result has been a Wild West of marketing activity that only intensifies as the changes continue. Intense competition is forcing prices down and will certainly eventually lead to the destruction of several large household-word telecom companies. Who will survive? Industry expert Arthur Middleton Hughes explains what these Telecom enterprises can do to continue to exist. Their salvation rests not in their technologies, Hughes explains, but in their marketing strategies. In highly readable, everyday language, Hughes provides a strategic marketing map for every player in the industry, showing how to apply sophisticated marketing tools to each industry sector and each technology.
Book Synopsis Advanced Data Mining and Applications by : Shuigeng Zhou
Download or read book Advanced Data Mining and Applications written by Shuigeng Zhou and published by Springer Science & Business Media. This book was released on 2012-12-09 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 8th International Conference on Advanced Data Mining and Applications, ADMA 2012, held in Nanjing, China, in December 2012. The 32 regular papers and 32 short papers presented in this volume were carefully reviewed and selected from 168 submissions. They are organized in topical sections named: social media mining; clustering; machine learning: algorithms and applications; classification; prediction, regression and recognition; optimization and approximation; mining time series and streaming data; Web mining and semantic analysis; data mining applications; search and retrieval; information recommendation and hiding; outlier detection; topic modeling; and data cube computing.
Book Synopsis Building Data Mining Applications for CRM by : Alex Berson
Download or read book Building Data Mining Applications for CRM written by Alex Berson and published by McGraw-Hill Companies. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to use customer relationship management (CRM) techniques to give your company an edge in the competitive marketplace. --
Book Synopsis Intelligent Computing and Information Science by : Ran Chen
Download or read book Intelligent Computing and Information Science written by Ran Chen and published by Springer Science & Business Media. This book was released on 2010-12-23 with total page 793 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two-volume set (CCIS 134 and CCIS 135) constitutes the refereed proceedings of the International Conference on Intelligent Computing and Information Science, ICICIS2011, held in Chongqing, China, in January 2011. The 226 revised full papers presented in both volumes, CCIS 134 and CCIS 135, were carefully reviewed and selected from over 600 initial submissions. The papers provide the reader with a broad overview of the latest advances in the field of intelligent computing and information science.
Book Synopsis Handbook of Research on Telecommunications Planning and Management for Business by : Lee, In
Download or read book Handbook of Research on Telecommunications Planning and Management for Business written by Lee, In and published by IGI Global. This book was released on 2009-03-31 with total page 1211 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides original, in-depth, and innovative articles on telecommunications policy, management, and business applications"--Provided by publisher.
Book Synopsis New Trends in Computational Collective Intelligence by : David Camacho
Download or read book New Trends in Computational Collective Intelligence written by David Camacho and published by Springer. This book was released on 2014-09-10 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book consists of 20 chapters in which the authors deal with different theoretical and practical aspects of new trends in Collective Computational Intelligence techniques. Computational Collective Intelligence methods and algorithms are one the current trending research topics from areas related to Artificial Intelligence, Soft Computing or Data Mining among others. Computational Collective Intelligence is a rapidly growing field that is most often understood as an AI sub-field dealing with soft computing methods which enable making group decisions and processing knowledge among autonomous units acting in distributed environments. Web-based Systems, Social Networks, and Multi-Agent Systems very often need these tools for working out consistent knowledge states, resolving conflicts and making decisions. The chapters included in this volume cover a selection of topics and new trends in several domains related to Collective Computational Intelligence: Language and Knowledge Processing, Data Mining Methods and Applications, Computer Vision, and Intelligent Computational Methods. This book will be useful for graduate and PhD students in computer science as well as for mature academics, researchers and practitioners interested in the methods and applications of collective computational intelligence in order to create new intelligent systems.
Book Synopsis Handbook of Research on Expanding Business Opportunities With Information Systems and Analytics by : Jamil, George Leal
Download or read book Handbook of Research on Expanding Business Opportunities With Information Systems and Analytics written by Jamil, George Leal and published by IGI Global. This book was released on 2018-07-20 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent advancements in data collection will affect all aspects of businesses, improving and bringing complexity to management and demanding integration of all resources, principles, and processes. The interpretation of these new technologies is essential to the advancement of management and business. The Handbook of Research on Expanding Business Opportunities With Information Systems and Analytics is a vital scholarly publication that examines technological advancements in data collection that will influence major change in many aspects of business through a multidisciplinary approach. Featuring coverage on a variety of topics such as market intelligence, knowledge management, and brand management, this book explores new complexities to management and other aspects of business. This publication is designed for entrepreneurs, business managers and executives, researchers, business professionals, data analysts, academicians, and graduate-level students seeking relevant research on data collection advancements.
Book Synopsis Computer Applications for Database, Education and Ubiquitous Computing by : Tai-hoon Kim
Download or read book Computer Applications for Database, Education and Ubiquitous Computing written by Tai-hoon Kim and published by Springer. This book was released on 2012-11-27 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the International Conferences, EL, DTA and UNESST 2012, held as part of the Future Generation Information Technology Conference, FGIT 2012, Kangwondo, Korea, in December 2012. The papers presented were carefully reviewed and selected from numerous submissions and focus on the various aspects of education and learning, database theory and application and u- and e-service, science and technology.
Book Synopsis Data Warehousing and Knowledge Discovery by : Mukesh K. Mohania
Download or read book Data Warehousing and Knowledge Discovery written by Mukesh K. Mohania and published by Springer. This book was released on 2009-08-28 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data warehousing and knowledge discovery are increasingly becoming mission-critical technologies for most organizations, both commercial and public, as it becomes incre- ingly important to derive important knowledge from both internal and external data sources. With the ever growing amount and complexity of the data and information available for decision making, the process of data integration, analysis, and knowledge discovery continues to meet new challenges, leading to a wealth of new and exciting research challenges within the area. Over the last decade, the International Conference on Data Warehousing and Knowledge Discovery (DaWaK) has established itself as one of the most important international scientific events within data warehousing and knowledge discovery. DaWaK brings together a wide range of researchers and practitioners working on these topics. The DaWaK conference series thus serves as a leading forum for discu- ing novel research results and experiences within data warehousing and knowledge th discovery. This year’s conference, the 11 International Conference on Data Wa- housing and Knowledge Discovery (DaWaK 2009), continued the tradition by d- seminating and discussing innovative models, methods, algorithms, and solutions to the challenges faced by data warehousing and knowledge discovery technologies.
Book Synopsis Fighting Churn with Data by : Carl S. Gold
Download or read book Fighting Churn with Data written by Carl S. Gold and published by Manning Publications. This book was released on 2020-12-22 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: The beating heart of any product or service business is returning clients. Don't let your hard-won customers vanish, taking their money with them. In Fighting Churn with Data you'll learn powerful data-driven techniques to maximize customer retention and minimize actions that cause them to stop engaging or unsubscribe altogether. Summary The beating heart of any product or service business is returning clients. Don't let your hard-won customers vanish, taking their money with them. In Fighting Churn with Data you'll learn powerful data-driven techniques to maximize customer retention and minimize actions that cause them to stop engaging or unsubscribe altogether. This hands-on guide is packed with techniques for converting raw data into measurable metrics, testing hypotheses, and presenting findings that are easily understandable to non-technical decision makers. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Keeping customers active and engaged is essential for any business that relies on recurring revenue and repeat sales. Customer turnover—or “churn”—is costly, frustrating, and preventable. By applying the techniques in this book, you can identify the warning signs of churn and learn to catch customers before they leave. About the book Fighting Churn with Data teaches developers and data scientists proven techniques for stopping churn before it happens. Packed with real-world use cases and examples, this book teaches you to convert raw data into measurable behavior metrics, calculate customer lifetime value, and improve churn forecasting with demographic data. By following Zuora Chief Data Scientist Carl Gold’s methods, you’ll reap the benefits of high customer retention. What's inside Calculating churn metrics Identifying user behavior that predicts churn Using churn reduction tactics with customer segmentation Applying churn analysis techniques to other business areas Using AI for accurate churn forecasting About the reader For readers with basic data analysis skills, including Python and SQL. About the author Carl Gold (PhD) is the Chief Data Scientist at Zuora, Inc., the industry-leading subscription management platform. Table of Contents: PART 1 - BUILDING YOUR ARSENAL 1 The world of churn 2 Measuring churn 3 Measuring customers 4 Observing renewal and churn PART 2 - WAGING THE WAR 5 Understanding churn and behavior with metrics 6 Relationships between customer behaviors 7 Segmenting customers with advanced metrics PART 3 - SPECIAL WEAPONS AND TACTICS 8 Forecasting churn 9 Forecast accuracy and machine learning 10 Churn demographics and firmographics 11 Leading the fight against churn
Book Synopsis Captive Audience by : Susan Crawford
Download or read book Captive Audience written by Susan Crawford and published by Yale University Press. This book was released on 2013-01-08 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ten years ago, the United States stood at the forefront of the Internet revolution. With some of the fastest speeds and lowest prices in the world for high-speed Internet access, the nation was poised to be the global leader in the new knowledge-based economy. Today that global competitive advantage has all but vanished because of a series of government decisions and resulting monopolies that have allowed dozens of countries, including Japan and South Korea, to pass us in both speed and price of broadband. This steady slide backward not only deprives consumers of vital services needed in a competitive employment and business market—it also threatens the economic future of the nation. This important book by leading telecommunications policy expert Susan Crawford explores why Americans are now paying much more but getting much less when it comes to high-speed Internet access. Using the 2011 merger between Comcast and NBC Universal as a lens, Crawford examines how we have created the biggest monopoly since the breakup of Standard Oil a century ago. In the clearest terms, this book explores how telecommunications monopolies have affected the daily lives of consumers and America's global economic standing.
Book Synopsis Trends and Applications in Information Systems and Technologies by : Álvaro Rocha
Download or read book Trends and Applications in Information Systems and Technologies written by Álvaro Rocha and published by Springer Nature. This book was released on 2021-04-22 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is composed of a selection of articles from The 2021 World Conference on Information Systems and Technologies (WorldCIST'21), held online between 30 and 31 of March and 1 and 2 of April 2021 at Hangra de Heroismo, Terceira Island, Azores, Portugal. WorldCIST is a global forum for researchers and practitioners to present and discuss recent results and innovations, current trends, professional experiences and challenges of modern information systems and technologies research, together with their technological development and applications. The main topics covered are: A) Information and Knowledge Management; B) Organizational Models and Information Systems; C) Software and Systems Modeling; D) Software Systems, Architectures, Applications and Tools; E) Multimedia Systems and Applications; F) Computer Networks, Mobility and Pervasive Systems; G) Intelligent and Decision Support Systems; H) Big Data Analytics and Applications; I) Human–Computer Interaction; J) Ethics, Computers & Security; K) Health Informatics; L) Information Technologies in Education; M) Information Technologies in Radiocommunications; N) Technologies for Biomedical Applications.
Book Synopsis SUPORT VECTOR MACHINES FOR CHURN PREDICTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY by : Ionut B. Brandusoiu
Download or read book SUPORT VECTOR MACHINES FOR CHURN PREDICTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY written by Ionut B. Brandusoiu and published by GAER Publishing House. This book was released on 2020-05-12 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a CRISP-DM data mining project for implementing a classification model that achieves a predictive performance very close to the ideal model, namely of 99.70%. This model yields such a high accuracy, mainly, due to the proprietary architecture of the machine learning algorithm used. We implement a support vector machine which is improved using multiple techniques existent in the literature. A detailed theoretical explanation is offered regarding support vector machines, learning algorithms and several optimization algorithms, and each decision taken in building the final architecture is motivated. To demonstrate the predictive performance of our classification model, we use a telecommunications synthetic dataset that contains call details records (CDR) for 3,333 customers, with 21 independent variables and one dependent variable which indicates the past behavior of these customers with respect to churn. This is a generic dataset frequently used in research as a benchmark for testing different architectures of machine learning algorithms proposed for classification. The methodology presented in this book is scalable to datasets that have hundreds of thousands of instances and hundreds or thousands of variables coming from various industries such as telecommunications, finance, astronomy, biotech, marketing, healthcare, and many others, and can be applied to any real world classification problem.
Book Synopsis Applications of Artificial Intelligence in Engineering by : Xiao-Zhi Gao
Download or read book Applications of Artificial Intelligence in Engineering written by Xiao-Zhi Gao and published by Springer Nature. This book was released on 2021-05-10 with total page 922 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents best selected papers presented at the First Global Conference on Artificial Intelligence and Applications (GCAIA 2020), organized by the University of Engineering & Management, Jaipur, India, during 8–10 September 2020. The proceeding will be targeting the current research works in the domain of intelligent systems and artificial intelligence.
