Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546830306
Total Pages : 114 pages
Book Rating : 4.8/5 (33 download)
Book Synopsis Technical Support Engineering Complete Self-Assessment Guide by : Gerardus Blokdyk
Download or read book Technical Support Engineering Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-21 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we Improve Technical Support Engineering service perception, and satisfaction? Which customers cant participate in our Technical Support Engineering domain because they lack skills, wealth, or convenient access to existing solutions? Will new equipment/products be required to facilitate Technical Support Engineering delivery for example is new software needed? Is there a recommended audit plan for routine surveillance inspections of Technical Support Engineering's gains? Why are Technical Support Engineering skills important? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Technical Support Engineering assessment. Featuring 607 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Technical Support Engineering improvements can be made. In using the questions you will be better able to: - diagnose Technical Support Engineering projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Technical Support Engineering and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Technical Support Engineering Scorecard, you will develop a clear picture of which Technical Support Engineering areas need attention. Included with your purchase of the book is the Technical Support Engineering Self-Assessment downloadable resource, containing all 607 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
