Systems And Services For The Citizen

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Citizens and Service Delivery

Author : Alaka Holla
Publisher : World Bank Publications
ISBN 13 : 0821389807
Total Pages : 153 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Citizens and Service Delivery by : Alaka Holla

Download or read book Citizens and Service Delivery written by Alaka Holla and published by World Bank Publications. This book was released on 2011-12-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors health, education and social protection which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various social accountability tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens individually and collectively can influence service delivery through access to information and opportunities to use it to hold providers both frontline service providers and program managers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.

I, Citizen

Author : Tony Woodlief
Publisher : Encounter Books
ISBN 13 : 1641772115
Total Pages : 200 pages
Book Rating : 4.6/5 (417 download)

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Book Synopsis I, Citizen by : Tony Woodlief

Download or read book I, Citizen written by Tony Woodlief and published by Encounter Books. This book was released on 2021-12-07 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a story of hope, but also of peril. It began when our nation’s polarized political class started conscripting everyday citizens into its culture war. From their commanding heights in political parties, media, academia, and government, these partisans have attacked one another for years, but increasingly they’ve convinced everyday Americans to join the fray. Why should we feel such animosity toward our fellow citizens, our neighbors, even our own kin? Because we’ve fallen for the false narrative, eagerly promoted by pundits on the Left and the Right, that citizens who happen to vote Democrat or Republican are enthusiastic supporters of Team Blue or Team Red. Aside from a minority of party activists and partisans, however, most voters are simply trying to choose the lesser of two evils. The real threat to our union isn’t Red vs. Blue America, it’s the quiet collusion within our nation’s political class to take away that most American of freedoms: our right to self-governance. Even as partisans work overtime to divide Americans against one another, they’ve erected a system under which we ordinary citizens don’t have a voice in the decisions that affect our lives. From foreign wars to how local libraries are run, authority no longer resides with We the People, but amongst unaccountable officials. The political class has stolen our birthright and set us at one another’s throats. This is the story of how that happened and what we can do about it. America stands at a precipice, but there’s still time to reclaim authority over our lives and communities.

Interactive Information Network Services for the Citizen

Author :
Publisher : Nordic Council of Ministers
ISBN 13 : 9789291204717
Total Pages : 100 pages
Book Rating : 4.2/5 (47 download)

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Book Synopsis Interactive Information Network Services for the Citizen by :

Download or read book Interactive Information Network Services for the Citizen written by and published by Nordic Council of Ministers. This book was released on 1994 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

US Citizenship Test Study Guide 2020 and 2021

Author : Apex Test Prep
Publisher : Apex Test Prep
ISBN 13 : 9781628456905
Total Pages : 84 pages
Book Rating : 4.4/5 (569 download)

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Book Synopsis US Citizenship Test Study Guide 2020 and 2021 by : Apex Test Prep

Download or read book US Citizenship Test Study Guide 2020 and 2021 written by Apex Test Prep and published by Apex Test Prep. This book was released on 2020-03-16 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: APEX Test Prep's US Citizenship Test Study Guide 2020 and 2021: Naturalization Test Prep Book for all 100 Civics Civics Questions and Answers [2nd Edition] Preparing for your test shouldn't be harder than the test itself. To that end, our APEX Test Prep team packs our guides with everything you need. This includes testing tips, straightforward instruction, comprehensive material, practice questions, and detailed answer explanations. All these are used to help study for the naturalization civics test. We want you to succeed. Get our APEX Test Prep Civics study guide to get: -Test-Taking Tips: We can help reduce your test anxiety. You can pass with confidence. These APEX Test Prep tips help you know how the test works. -Straightforward Instruction: APEX Test Prep's Civics material is easy to understand. We also have information about the test itself. This includes time limits and registration details. -Comprehensive Material: Our APEX Test Prep team has all the information that could be on your exam in this guide. You'll be prepared for any question. -Civics Practice Test Questions: Test out your skills. The questions written by APEX Test Prep are as close as possible to the actual test. You're training with the pros! -Detailed Answer Explanations: Every practice test comes with an in-depth answer key. Miss a question? Don't know why? These APEX Test Prep explanations show you where you went wrong. Now, you can avoid making the same mistake on the actual exam. Get the experts of APEX Test Prep on your side. Don't miss out on this top-notch guide. Life is difficult. Test prep doesn't have to be.

Integrated Citizen Centered Digital Health and Social Care

Author : A. Värri
Publisher : IOS Press
ISBN 13 : 1643681451
Total Pages : 260 pages
Book Rating : 4.6/5 (436 download)

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Book Synopsis Integrated Citizen Centered Digital Health and Social Care by : A. Värri

Download or read book Integrated Citizen Centered Digital Health and Social Care written by A. Värri and published by IOS Press. This book was released on 2020-12-15 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: As citizens, we must all take responsibility for our own health to some extent, and recent developments in medical informatics have provided some valuable new ways to help us do that. This book presents the proceedings of the 2020 Special Topic Conference of the European Federation for Medical Informatics (EFMI STC 2020), held for the first time as a virtual conference on 26 & 27 November 2020, due to restrictions associated with the COVID-19 pandemic. Entitled Integrated citizen centered digital health and social care – Citizens as data producers and service co-creators, this conference focused on the citizen-centered aspects of health informatics. This topic provided the opportunity for contributors to present innovative solutions to allow citizens to take greater responsibility for their health with the help of information and communication technology, and the 52 presented papers published here cover a wide range of areas under the broad, invited subject headings of: tools and technologies to support citizen-centered digital services; capacity building to enhance the development and use of digital services; confidentiality, data integrity and data protection to guarantee trustworthy services; citizen safety in digital services; effectiveness and impact of citizen-digital and integrated health and social services; evaluation approaches and methods for digital services; usability, usefulness and user acceptance of digital services; and guidelines for the successful implementation of digital services for citizens. Offering a current overview of research and applications, the book will be of interest to all those health professionals working to increase citizen use of digital healthcare.

Citizen Governance

Author : Richard C. Box
Publisher : SAGE Publications
ISBN 13 : 1452250383
Total Pages : 203 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Citizen Governance by : Richard C. Box

Download or read book Citizen Governance written by Richard C. Box and published by SAGE Publications. This book was released on 1997-12-24 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on fundamental ideas about the relationship of citizens to the public sphere, Richard C Box presents a model of `citizen governance'. Recognizing the challenges in the community governance setting, he advocates rethinking the structure of local government and the roles of citizens, elected officials and public professionals in the twenty-first century. His model shifts a large part of the responsibility for local public policy from the professional and the elected official to the citizen. Citizens take part directly in creating and implementing policy, elected officials coordinate the policy process, and public professionnals facilitate citizen discourse, offering the knowledge of public practice needed for successful `citizen gover

Creating Citizen-Consumers

Author : John Clarke
Publisher : Pine Forge Press
ISBN 13 : 144622547X
Total Pages : 193 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Creating Citizen-Consumers by : John Clarke

Download or read book Creating Citizen-Consumers written by John Clarke and published by Pine Forge Press. This book was released on 2007-01-24 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

Learn about the United States

Author : U.S. Citizenship and Immigration Services
Publisher : Government Printing Office
ISBN 13 : 9780160831188
Total Pages : 36 pages
Book Rating : 4.8/5 (311 download)

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Book Synopsis Learn about the United States by : U.S. Citizenship and Immigration Services

Download or read book Learn about the United States written by U.S. Citizenship and Immigration Services and published by Government Printing Office. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Learn About the United States" is intended to help permanent residents gain a deeper understanding of U.S. history and government as they prepare to become citizens. The product presents 96 short lessons, based on the sample questions from which the civics portion of the naturalization test is drawn. An audio CD that allows students to listen to the questions, answers, and civics lessons read aloud is also included. For immigrants preparing to naturalize, the chance to learn more about the history and government of the United States will make their journey toward citizenship a more meaningful one.

Digital Citizenship

Author : Karen Mossberger
Publisher : MIT Press
ISBN 13 : 0262633531
Total Pages : 235 pages
Book Rating : 4.2/5 (626 download)

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Book Synopsis Digital Citizenship by : Karen Mossberger

Download or read book Digital Citizenship written by Karen Mossberger and published by MIT Press. This book was released on 2007-10-12 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This analysis of how the ability to participate in society online affects political and economic opportunity finds that technology use matters in wages and income and civic participation and voting. Just as education has promoted democracy and economic growth, the Internet has the potential to benefit society as a whole. Digital citizenship, or the ability to participate in society online, promotes social inclusion. But statistics show that significant segments of the population are still excluded from digital citizenship. The authors of this book define digital citizens as those who are online daily. By focusing on frequent use, they reconceptualize debates about the digital divide to include both the means and the skills to participate online. They offer new evidence (drawn from recent national opinion surveys and Current Population Surveys) that technology use matters for wages and income, and for civic engagement and voting. Digital Citizenship examines three aspects of participation in society online: economic opportunity, democratic participation, and inclusion in prevailing forms of communication. The authors find that Internet use at work increases wages, with less-educated and minority workers receiving the greatest benefit, and that Internet use is significantly related to political participation, especially among the young. The authors examine in detail the gaps in technological access among minorities and the poor and predict that this digital inequality is not likely to disappear in the near future. Public policy, they argue, must address educational and technological disparities if we are to achieve full participation and citizenship in the twenty-first century.

Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity

Author : Silva, Carlos Nunes
Publisher : IGI Global
ISBN 13 : 1466641703
Total Pages : 392 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity by : Silva, Carlos Nunes

Download or read book Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity written by Silva, Carlos Nunes and published by IGI Global. This book was released on 2013-06-30 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between citizens and city governments is gradually transforming due to the utilization of advanced information and communication technologies in order to inform, consult, and engage citizens. Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity explores the nature of the new challenges confronting citizens and local governments in the field of urban governance. This comprehensive reference source explores the role that Web 2.0 technologies play in promoting citizen participation and empowerment in the city government and is intended for scholars, researchers, students, and practitioners in the field of urban studies, urban planning, political science, public administration, and more.

Citizens and E-Government: Evaluating Policy and Management

Author : Reddick, Christopher G.
Publisher : IGI Global
ISBN 13 : 1615209328
Total Pages : 552 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Citizens and E-Government: Evaluating Policy and Management by : Reddick, Christopher G.

Download or read book Citizens and E-Government: Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.

Citizen Support for Democratic and Autocratic Regimes

Author : Marlene Mauk
Publisher :
ISBN 13 : 0198854854
Total Pages : 241 pages
Book Rating : 4.1/5 (988 download)

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Book Synopsis Citizen Support for Democratic and Autocratic Regimes by : Marlene Mauk

Download or read book Citizen Support for Democratic and Autocratic Regimes written by Marlene Mauk and published by . This book was released on 2020 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines citizens' attitudes towards the political system in which they live. Its focus is the comparison of such attitudes between citizens living in democracies and citizens living in autocracies.

E-Systems for the 21st Century

Author : Seifedine Kadry
Publisher : CRC Press
ISBN 13 : 1771882565
Total Pages : 944 pages
Book Rating : 4.7/5 (718 download)

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Book Synopsis E-Systems for the 21st Century by : Seifedine Kadry

Download or read book E-Systems for the 21st Century written by Seifedine Kadry and published by CRC Press. This book was released on 2019-07-10 with total page 944 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-based systems and computer networks are becoming standard practice across all sectors, including health, engineering, business, education, security, and citizen interaction with local and national government. They facilitate rapid and easy dissemination of information and data to assist service providers and end-users, offering existing and newly engineered services, products, and communication channels. Recent years have witnessed rising interest in these computerized systems and procedures, which exploit different forms of electronic media to offer effective and sophisticated solutions to a wide range of real-world applications. With contributions from researchers and practitioners from around the world, this two-volume book discusses and reports on new and important developments in the field of e-systems, covering a wide range of current issues in the design, engineering, and adoption of e-systems. E-Systems for the 21st Century: Concept, Developments and Applications focuses on the use of e-systems in many areas of sectors of contemporary life, including commerce and business, learning and education, health care, government and law, voting, and service businesses. The two-volume book offers comprehensive research and case studies addressing e-system use in health, business, education, security, and citizen interaction with local and national government. Several studies address the use of social networks in providing services as well as issues in maintenance and security of e-systems as well. This collection will be valuable to researchers at universities and other institutions working in these fields, practitioners in the research and development departments in industry, and students conducting research in the areas of e-systems. The book can be used as an advanced reference for a course taught at the undergraduate and graduate-level in business and engineering schools as well.

Citizen Relationship Management

Author : Alexander Schellong
Publisher : Peter Lang
ISBN 13 : 9783631578445
Total Pages : 268 pages
Book Rating : 4.5/5 (784 download)

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Book Synopsis Citizen Relationship Management by : Alexander Schellong

Download or read book Citizen Relationship Management written by Alexander Schellong and published by Peter Lang. This book was released on 2008 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.

Information Systems and New Applications in the Service Sector: Models and Methods

Author : Wang, John
Publisher : IGI Global
ISBN 13 : 1609601408
Total Pages : 443 pages
Book Rating : 4.6/5 (96 download)

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Book Synopsis Information Systems and New Applications in the Service Sector: Models and Methods by : Wang, John

Download or read book Information Systems and New Applications in the Service Sector: Models and Methods written by Wang, John and published by IGI Global. This book was released on 2010-11-30 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems"--Provided by publisher.

Web Applications and Their Implications for Modern E-Government Systems

Author : Salman Ben Zayed
Publisher : AuthorHouse
ISBN 13 : 1504940504
Total Pages : 231 pages
Book Rating : 4.5/5 (49 download)

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Book Synopsis Web Applications and Their Implications for Modern E-Government Systems by : Salman Ben Zayed

Download or read book Web Applications and Their Implications for Modern E-Government Systems written by Salman Ben Zayed and published by AuthorHouse. This book was released on 2015-10-26 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to elaborate on the working structure of the e-government and the services it provides to its owners and users who are e-citizens. To its owners, it facilitates learning about new features, and to its end users, the e-citizens, it provides a platform to communicate and interact effectively and efficiently. It provides citizen-citizen (C2C) services for e-government to enhance the quality of communication, specifically at an e-government portal where implementation of applications is costly, also providing cheap quality of services along with many other issues, making the communication process difficult, whereas the same service provided by the new web applications is inexpensive and high in quality.

Citizen Participation in the Age of Contracting

Author : Anna A. Amirkhanyan
Publisher : Routledge
ISBN 13 : 1351379267
Total Pages : 207 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Citizen Participation in the Age of Contracting by : Anna A. Amirkhanyan

Download or read book Citizen Participation in the Age of Contracting written by Anna A. Amirkhanyan and published by Routledge. This book was released on 2017-11-28 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Participation in the Age of Contracting is based on a simple premise: in democracies, power originates with citizens. While citizen participation in government remains a central tenet of democracy, public service delivery structures are considerably more complex today than they were fifty years ago. Today, governments contract with private organizations to deliver a wide array of services. Yet, we know very little about how citizens influence government decisions and policies in the "hollow state." Based on nearly 100 interviews with public and private managers, our findings about the state of citizen participation in contract governance are somewhat disheartening. Public and private organizations engaged citizens in a number of ways. However, most of their efforts failed to shift the power structure in communities and did not give citizens a chance to fundamentally shape local priorities and programs. Instead, elected officials and professional staff largely maintained control over significant policy and administrative decisions. Widespread, but narrow in their forms and impact, the participation practices we uncovered did not live up to the ideals of democracy and self-governance. Citizen Participation in the Age of Contracting is suitable for those who study public administration, as well as in other closely related fields such as nonprofit management and organizational behavior.