Survival Kit for Leaders

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Author :
Publisher : Skyward Publishing Company
ISBN 13 : 9781881554257
Total Pages : 0 pages
Book Rating : 4.5/5 (542 download)

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Book Synopsis Survival Kit for Leaders by : John C. Kunich

Download or read book Survival Kit for Leaders written by John C. Kunich and published by Skyward Publishing Company. This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Kit for Leaders shows leaders how to cope with a frenetic pace of change. The book motivates and excites leaders, showing them how to aim for the impossible while gaining the self-confidence it takes to make the tough calls. With teamwork as the focus, leaders exceed expectations while acting according to ethical standards. It is a powerful books that will be welcomed by those serious about leadership. Survival Kit for Leaders provides the tools that will enable you to learn, to recall, and to apply powerful leadership principles directly and effectively in your own life. You will learn to survive your leadership challenges, and more--you will transcend them.

The Survival Kit for the Elementary School Principal

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Author :
Publisher : Corwin Press
ISBN 13 : 1452296235
Total Pages : 409 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis The Survival Kit for the Elementary School Principal by : Abby Barry Bergman

Download or read book The Survival Kit for the Elementary School Principal written by Abby Barry Bergman and published by Corwin Press. This book was released on 2010-02-26 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I wish I′d had this useful desktop guide to help me through the challenges of my early years and as a reference guide for the later years. The authors have done a remarkable job of anticipating the daily needs of principals and offering practical suggestions that can be used within minutes! This book is eminently useful, up-to-date, and full of rich professional perspectives." —Ella Reiss Urdang, Elementary Principal Tenafly, NJ Public Schools "The school leader′s position is often the loneliest position in any school, but this excellent resource is the equivalent of having a mentor 24/7. This book should accompany all newly appointed school leaders into their new positions." —Neil MacNeill, Principal Ellenbrook Primary School, WA, Australia Creative, real-world approaches for responding to the fast-changing demands of school leadership! Designed for the busy administrator, The Survival Kit for the Elementary School Principal addresses daily challenges faced by all elementary school principals and offers expert solutions for virtually any leadership or administrative issue. Based on the authors′ extensive experiences in public and private schools, this easy-to-use kit includes time-saving forms, sample letters, charts, and checklists for successful day-to-day school administration. The book is a complete desktop reference with solutions for immediate problems or challenges. The authors′ pragmatic, tested strategies assist readers with: Systems thinking Negotiating the maze of NCLB requirements Using data to inform practice Understanding the key role that new technologies play in schools Succeeding as leaders, arbitrators, evaluators, disciplinarians, and more Gathering support through positive parent and community relations Suitable for diverse settings and school sizes, this comprehensive resource is a virtual library of essential information and support for effective elementary school leadership. All forms, letters, and checklists available online upon publication.

The Business Survival Kit

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Author :
Publisher : Penguin UK
ISBN 13 : 0241447402
Total Pages : 241 pages
Book Rating : 4.2/5 (414 download)

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Book Synopsis The Business Survival Kit by : Bianca Miller-Cole

Download or read book The Business Survival Kit written by Bianca Miller-Cole and published by Penguin UK. This book was released on 2021-09-23 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)

The Accidental Business Nomad

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Publisher :
ISBN 13 : 9781529329094
Total Pages : 256 pages
Book Rating : 4.3/5 (29 download)

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Book Synopsis The Accidental Business Nomad by : Kyle Hegarty

Download or read book The Accidental Business Nomad written by Kyle Hegarty and published by . This book was released on 2022-08-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bronze Award Winner in International Business/Globalization​-Axiom Business Book Awards 2021 "This is the Indiana Jones of international business." - Csaba Toth An unvarnished, story-driven, practical guide to working across cultures. The book features real stories of companies going global and highlights the realities of doing business overseas in a post-globalization world. Each story gives fascinating insights and lessons into the cultural realities and unexpected surprises of modern globalization. The Accidental Business Nomad is for anyone working in a more global environment and who is looking to gain critical insights and communications skills needed for a shrinking world. As Managing Director of TSL Marketing's Leadership Nomad group, Kyle Hegarty has deciphered the culture code of doing business in Asia and the fastest growing markets. Hegarty reports on his triumphs and failures, including tales where unexpected lessons abound. The result is a no-holds-barred, gritty, and unvarnished guide to doing business across cultures. Readers will learn: Why up to 70 percent of international ventures fail due to cultural issues, and how to avoid becoming a casualty How to navigate the invisible language of cultural misunderstandings Cross-cultural communications skills everyone in business needs to know The art and science of personality profiling and quick short-cuts to understanding people What outsourced call centers can teach us about the future of global communication How to find inspiration and innovation in the most unlikely of places

The Customer Service Survival Kit

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Author :
Publisher : AMACOM
ISBN 13 : 0814431844
Total Pages : 209 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Customer Service Survival Kit by : Richard Gallagher

Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

Survival Kit for New Christians - Basic English

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Publisher :
ISBN 13 : 9780805496833
Total Pages : 0 pages
Book Rating : 4.4/5 (968 download)

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Book Synopsis Survival Kit for New Christians - Basic English by : Ralph W Neighbour

Download or read book Survival Kit for New Christians - Basic English written by Ralph W Neighbour and published by . This book was released on 1991-06-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Kit for New Christians - Basic English helps new believers in Jesus Christ as Savior understand and win over problems in their lives. Also helps them learn to have quiet time, prayer, Bible study, and to do Bible memory. Can be used by one or two persons, or for group study.

Survival of the Hive

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Publisher :
ISBN 13 : 1481749722
Total Pages : 111 pages
Book Rating : 4.4/5 (817 download)

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Book Synopsis Survival of the Hive by : Matthew Harrington

Download or read book Survival of the Hive written by Matthew Harrington and published by . This book was released on 2013-05 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn valuable leadership lessons and organizational "survival" tactics through the eyes of one of the world's most industrious and successful creatures, the honey bee. Survival of the Hive takes the lid off a beehive and provides a fun, relevant and reflective look at the tiny, purposeful inhabitants inside. Through the leadership experiences of Zync, a queen-in-waiting, we are taught seven important leadership lessons by her mentors, Vision, Belief and Strategy including The Front Porch Philosophy of accountability, Bee-2-Bee Waggle Dance of communication, the all-important P-Factors: Footprint, Resourcing, Calming, and Unity, and the Perfect Product Honey System. Deborah Mackin and Matthew Harrington, in a creative yet practical way, use the bee colony and specifically Zync, as an entertaining fable to illustrate leadership in an organized community. Throughout the book, the hive provides a working illustration of cultural complexity, leadership clarity, and the importance of trust as a foundation for excellence. Included at the end of each chapter is Reflections for Today's Leaders, as well as Group Discussion Questions to help facilitate a "Survival of the Hive" philosophy within your own organization.

How to Get Ahead Without Murdering Your Boss

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Publisher :
ISBN 13 : 9780980739909
Total Pages : 220 pages
Book Rating : 4.7/5 (399 download)

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Book Synopsis How to Get Ahead Without Murdering Your Boss by : Helen Burton

Download or read book How to Get Ahead Without Murdering Your Boss written by Helen Burton and published by . This book was released on 2010 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to achieving your career goals.Chosen the wrong career path? Feel like you have more to offer? Resent how your work controls your life? Hate your boss?More than ninety percent of people indicate a lack of control over their careers, yet only five percent feel able to do something about it. How to Get Ahead Without Murdering Your Boss shows you how to take responsibility for your career, whether that means keeping the job that you love, making a career change or simply learning new skills to increase your employability.This book will help you gain clarity on the best career options for you and show you how to actively manage your career. The SEEFAR career management model, explained through a fictional murder mystery, is a practical and results-driven methodology that merges the best features of traditional career development theories with a new focus on action learning

Youth Pastor's Survival Kit

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Author :
Publisher : Church In Exile
ISBN 13 :
Total Pages : 138 pages
Book Rating : 4./5 ( download)

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Book Synopsis Youth Pastor's Survival Kit by : Jimmie Duran

Download or read book Youth Pastor's Survival Kit written by Jimmie Duran and published by Church In Exile. This book was released on 2024-03-25 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips and tricks for working with young people. A must have for every youth pastor or youth leader.

Seven Lessons for Leading in Crisis

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Publisher : John Wiley & Sons
ISBN 13 : 0470531878
Total Pages : 166 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Seven Lessons for Leading in Crisis by : Bill George

Download or read book Seven Lessons for Leading in Crisis written by Bill George and published by John Wiley & Sons. This book was released on 2009-08-24 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the country's most trusted leaders offers time-tested and real world advice for leading in economic hard times From business giant Bill George, the acclaimed author of Wall Street Journal's bestseller True North, comes the just-in-time guide for anyone in a leadership position facing today's unprecedented economic challenges. The former CEO of Medtronic draws from his own in-the-trenches experience and lessons from leaders (representing an array of companies) who have weathered tough economic storms. With straight talk and clear directions, George shows leaders specifically what they must do to become strong leaders and survive any crisis. His seven lessons include: Face Reality, Starting with Yourself; Never Waste a Good Crisis; and Be Aggressive: This is Your Best Chance to Win in the Market. Seven Lesson for Leading in Crisis is a survival kit for anyone in a leadership position. A concise handbook for applying proven leadership lessons in tough times Written by Bill George one of America's most trusted business leaders and author of True North and Authentic Leadership Offers realistic actions leaders can take to put their companies on the right long-term path Seven Lesson for Leading in Crisis gives leaders a solid strategy for staying the course.

Destructive Leadership in the Workplace and Its Consequences

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Author :
Publisher : SAGE
ISBN 13 : 1529766532
Total Pages : 185 pages
Book Rating : 4.5/5 (297 download)

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Book Synopsis Destructive Leadership in the Workplace and Its Consequences by : Vicki Webster

Download or read book Destructive Leadership in the Workplace and Its Consequences written by Vicki Webster and published by SAGE. This book was released on 2021-11-24 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a leading academic in the field of leadership, with a practitioner co-author, this book combines the theory and research from both a business and psychology perspective, with practical applications making it the perfect resource for students, academics and practitioners wanting to understand destructive leadership further.

Elastic Leadership

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Publisher : Simon and Schuster
ISBN 13 : 1638351082
Total Pages : 241 pages
Book Rating : 4.6/5 (383 download)

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Book Synopsis Elastic Leadership by : Roy Osherove

Download or read book Elastic Leadership written by Roy Osherove and published by Simon and Schuster. This book was released on 2016-10-18 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summary Elastic leadership is a framework and philosophy that can help you as you manage day-to-day and long-term challenges and strive to create the elusive self-organizing team. It is about understanding that your leadership needs to change based on which phase you discover that your team is in. This book provides you with a set of values, techniques, and practices to use in your leadership role. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology Your team looks to you for guidance. You have to mediate heated debates. The team is constantly putting out fires instead of doing the right things, the right way. Everyone seems to want to do things correctly, but nobody seems to be doing so. This is where leaders get stuck. It's time to get unstuck! Elastic leadership is a novel approach that helps you adapt your leadership style to the phase your team is in, so you can stay in step as things change. About the Book Elastic Leadership is a practical, experience-driven guide to team leadership. In it, you'll discover a set of values, techniques, and practices to lead your team to success. First, you'll learn what elastic leadership is and explore the phases of this results-oriented framework. Then, you'll see it in practice through stories, anecdotes, and advice provided by successful leaders in a variety of disciplines, all annotated by author and experienced team leader, Roy Osherove. What's Inside Understanding why people do what they do Effective coaching Influencing team members and managers Advice from industry leaders About the Reader This book is for anyone with a year or more of experience working on a team as a lead or team member. About the Author Roy Osherove is the DevOps process lead for the West Coast at EMC, based in California. He is also the author of The Art of Unit Testing (Manning, 2013) and Enterprise DevOps. He consults and trains teams worldwide on the gentle art of leadership, unit testing, test-driven development, and continuous-delivery automation. He frequently speaks at international conferences on these topics and others. Table of Contents PART 1 - UNDERSTANDING ELASTIC LEADERSHIP Striving toward a Team Leader Manifesto Matching leadership styles to team phases Dealing with bus factors PART 2 - SURVIVAL MODE Dealing with survival mode PART 3 - LEARNING MODE Learning to learn Commitment language Growing people PART 4 - SELF-ORGANIZATION MODE Using clearing meetings to advance self-organization Influence patterns The Line Manager Manifesto PART 5 - NOTES TO A SOFTWARE TEAM LEADER Feeding back Channel conflict into learning It's probably not a technical problem Review the code Document your air, food, and water Appraisals and agile don't play nicely Leading through learning: the responsibilities of a team leader Introduction to the Core Protocols Change your mind: your product is your team Leadership and the mature team Spread your workload Making your team manage their own work Go see, ask why, show respect Keep developers happy, reap high-quality work Stop doing their work Write code, but not too much Evolving from manager to leader Affecting the pace of change Proximity management Babel Fish You're the lead, not the know-it-all Actions speak louder than words

Build the Perfect Survival Kit

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Publisher : Penguin
ISBN 13 : 1440238111
Total Pages : 487 pages
Book Rating : 4.4/5 (42 download)

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Book Synopsis Build the Perfect Survival Kit by : John D. McCann

Download or read book Build the Perfect Survival Kit written by John D. McCann and published by Penguin. This book was released on 2013-12-05 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your Kit, Your Survival When an unexpected emergency situation rears its ugly head, will you be up to the challenge? "I wasn't prepared for that!" will no longer be a valid response with the survival-kit-building methods in this book from survival expert John McCann. This fully revised and expanded second edition includes all new information for building bug out bags, get-home bags and vehicle kits that are fully customized to meet your family's specific survival needs. Inside you'll find: • Advice for building complete kits that include: fire and light sources, signaling equipment, water and food, shelter and protection, knives and tools, first aid items, and multi-purpose and miscellaneous gear. • Hundreds of detailed photos and gear description of essential kit components. • Sample packing lists for kits of all sizes and functions. • Survival tips and skills that prepare you for emergency survival situations. This book makes building the perfect kit a straightforward and manageable task--no matter what your activity. It is a must for anyone who ventures outside the home. Armed with the kit-building techniques found within, you will be prepared to survive!

Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071781218
Total Pages : 304 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance by : Jack Phillips

Download or read book Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance written by Jack Phillips and published by McGraw Hill Professional. This book was released on 2012-04-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prove the financial value of your programs—so funders can’t say no “Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development.” —Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group “This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization.” —Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre “Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process.” —Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business “Measuring Leadership Development is one of the best business road maps I’ve seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today’s business climate. I highly recommend it as an essential navigational tool in any corporate handbook.” —Marshall Goldsmith, million-selling author of the New York Times bestsellers MOJO and What Got Your Here Won’t Get You There “In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact.” —Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies About the Book: Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, Measuring Leadership Development gives talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including—for the first time—an accurate bottom line for return on investment in the program. Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program has on an organization. This complete package gives you sought-after advice for developing leaders with a conveniently measurable, results-based approach as well as the tools you need to collect, analyze, and report relevant data. With this one-of-a-kind book, you can get up and running fast to: Design, deliver, and sustain a periodic ROI evaluation process Provide executives and stakeholders with the confirmable data they demand in terms they understand Use your evaluation data to drive improvement in your organization Effectively value the ROI of a leadership development program using the same standard ratio accountants use for equipment and buildings Colorful case studies from some of the world’s best-known companies illustrate how to establish best practices and avoid common pitfalls. You will turn to this book again and again for its authoritative, go-to advice and techniques. Take the lead in improving your company’s performance with Measuring Leadership Development.

The Survival Kit for the Elementary School Principal

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Author :
Publisher : Corwin Press
ISBN 13 : 1412972779
Total Pages : 409 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis The Survival Kit for the Elementary School Principal by : Abby Barry Bergman

Download or read book The Survival Kit for the Elementary School Principal written by Abby Barry Bergman and published by Corwin Press. This book was released on 2010-02-26 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the new and veteran elementary school principal, here is a unique "survival kit" packed with tested advice, practical guidelines, and ready-to-use materials for all aspects of your job. From the perspective of an author with twnty-five years experience, this book offers techniques such as creating a school vision, building and sustaining morale, utilizing technology, and long-term, strategic school planning. The included companion CD-ROM serves as the perfect enhancement to this book. This time saving device contains all of the book's forms, checklists and letters for easy print out and use.

Adaptive Leadership: The Heifetz Collection (3 Items)

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Author :
Publisher : Harvard Business Review Press
ISBN 13 : 1625277784
Total Pages : 621 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Adaptive Leadership: The Heifetz Collection (3 Items) by : Ronald A. Heifetz

Download or read book Adaptive Leadership: The Heifetz Collection (3 Items) written by Ronald A. Heifetz and published by Harvard Business Review Press. This book was released on 2014-09-23 with total page 621 pages. Available in PDF, EPUB and Kindle. Book excerpt: In times of constant change, adaptive leadership is critical. This Harvard Business Review collection brings together the seminal ideas on how to adapt and thrive in challenging environments, from leading thinkers on the topic—most notably Ronald A. Heifetz of the Harvard Kennedy School and Cambridge Leadership Associates. The Heifetz Collection includes two classic books: Leadership on the Line, by Ron Heifetz and Marty Linsky, and The Practice of Adaptive Leadership, by Heifetz, Linsky, and Alexander Grashow. Also included is the popular Harvard Business Review article, “Leadership in a (Permanent) Crisis,” written by all three authors. Available together for the first time, this collection includes full digital editions of each work. Adaptive leadership is a practical framework for dealing with today’s mix of urgency, high stakes, and uncertainty. It has been used by individuals, organizations, businesses, and governments worldwide. In a world of challenging environments, adaptive leadership serves as a guide to distinguishing the essential from the expendable, beginning the meaningful process of adaption, and changing the status quo. Ronald A. Heifetz is a cofounder of the international leadership and consulting practice Cambridge Leadership Associates (CLA) and the founding director of the Center for Public Leadership at the Harvard Kennedy School. He is renowned worldwide for his innovative work on the practice and teaching of leadership. Marty Linsky is a cofounder of CLA and has taught at the Kennedy School for more than twenty-five years. Alexander Grashow is a Senior Advisor to CLA, having previously held the position of CEO.

The Asshole Survival Guide

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Author :
Publisher : HarperCollins
ISBN 13 : 1328695921
Total Pages : 229 pages
Book Rating : 4.3/5 (286 download)

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Book Synopsis The Asshole Survival Guide by : Robert I. Sutton

Download or read book The Asshole Survival Guide written by Robert I. Sutton and published by HarperCollins. This book was released on 2017-09-12 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion