Surveys By Telephone

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Advances in Telephone Survey Methodology

Author : James M. Lepkowski
Publisher : John Wiley & Sons
ISBN 13 : 0470173394
Total Pages : 704 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Advances in Telephone Survey Methodology by : James M. Lepkowski

Download or read book Advances in Telephone Survey Methodology written by James M. Lepkowski and published by John Wiley & Sons. This book was released on 2007-11-09 with total page 704 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete and comprehensive collaboration providing insight on future approaches to telephone survey methodology Over the past fifteen years, advances in technology have transformed the field of survey methodology, from how interviews are conducted to the management and analysis of compiled data. Advances in Telephone Survey Methodology is an all—encompassing and authoritative resource that presents a theoretical, methodological, and statistical treatment of current practices while also establishing a discussion on how state—of—the—art developments in telecommunications have and will continue to revolutionize the telephone survey process. Seventy—five prominent international researchers and practitioners from government, academic, and private sectors have collaborated on this pioneering volume to discuss basic survey techniques and introduce the future directions of the telephone survey. Concepts and findings are organized in four parts—sampling and estimation, data collection, operations, and nonresponse—equipping the reader with the needed practical applications to approach issues such as choice of target population, sample design, questionnaire construction, interviewing training, and measurement error. The book also introduces important topics that have been overlooked in previous literature, including: The impact of mobile telephones on telephone surveys and the rising presence of mobile—only households worldwide The design and construction of questionnaires using Computer Assisted Telephone Interviewing (CATI) software The emerging use of wireless communication and Voice over Internet Protocol (VoIP) versus the telephone Methods for measuring and improving interviewer performance and productivity Privacy, confidentiality, and respondent burden as main factors in telephone survey nonresponse Procedures for the adjustment of nonresponse in telephone surveys In—depth reviews of the literature presented along with a full bibliography, assembled from references throughout the world Advances in Telephone Survey Methodology is an indispensable reference for survey researchers and practitioners in almost any discipline involving research methods such as sociology, social psychology, survey methodology, and statistics. This book also serves as an excellent text for courses and seminars on survey methods at the undergraduate and graduate levels.

Surveys by Telephone

Author : Robert M. Groves
Publisher :
ISBN 13 :
Total Pages : 384 pages
Book Rating : 4.:/5 (49 download)

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Book Synopsis Surveys by Telephone by : Robert M. Groves

Download or read book Surveys by Telephone written by Robert M. Groves and published by . This book was released on 1979 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring populations in person and on the telephone; Sample designs for personal and telephone interview surveys; Administration of the surveys; Response differences between the two modes of data collection; Method effects associated with specific types of measures; Measurable sources of error in the survey data; Sampling and data collection costs for the surveys; Summary and speculation.

Telephone Surveys in Europe

Author : Sabine Häder
Publisher : Springer Science & Business Media
ISBN 13 : 364225411X
Total Pages : 323 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Telephone Surveys in Europe by : Sabine Häder

Download or read book Telephone Surveys in Europe written by Sabine Häder and published by Springer Science & Business Media. This book was released on 2012-02-15 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first part of this book deals with the coverage of landline and mobile phones in Europe. It presents an overview of the coverage and the use of phones as well as the resulting strategies for telephone surveys. The second part addresses the challenge of so-called “mobile‐only” households for survey research. Numerous statisticians present new sampling strategies like dual frame designs and findings of current projects. In dual frame designs, respondents are contacted both via mobile phone and landline. The third part focuses on the usage of mobile phones in the general population, while the fourth part of examines if different modes of data collection (mobile vs. landline) have an impact on the response quality. The last part analyses the first chapter and offers suggestions and advice on how to conduct surveys and polls, in both academic and market research.

Internet, Phone, Mail, and Mixed-Mode Surveys

Author : Don A. Dillman
Publisher : John Wiley & Sons
ISBN 13 : 1118456149
Total Pages : 532 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Internet, Phone, Mail, and Mixed-Mode Surveys by : Don A. Dillman

Download or read book Internet, Phone, Mail, and Mixed-Mode Surveys written by Don A. Dillman and published by John Wiley & Sons. This book was released on 2014-08-18 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic survey design reference, updated for the digital age For over two decades, Dillman's classic text on survey design has aided both students and professionals in effectively planning and conducting mail, telephone, and, more recently, Internet surveys. The new edition is thoroughly updated and revised, and covers all aspects of survey research. It features expanded coverage of mobile phones, tablets, and the use of do-it-yourself surveys, and Dillman's unique Tailored Design Method is also thoroughly explained. This invaluable resource is crucial for any researcher seeking to increase response rates and obtain high-quality feedback from survey questions. Consistent with current emphasis on the visual and aural, the new edition is complemented by copious examples within the text and accompanying website. This heavily revised Fourth Edition includes: Strategies and tactics for determining the needs of a given survey, how to design it, and how to effectively administer it How and when to use mail, telephone, and Internet surveys to maximum advantage Proven techniques to increase response rates Guidance on how to obtain high-quality feedback from mail, electronic, and other self-administered surveys Direction on how to construct effective questionnaires, including considerations of layout The effects of sponsorship on the response rates of surveys Use of capabilities provided by newly mass-used media: interactivity, presentation of aural and visual stimuli. The Fourth Edition reintroduces the telephone—including coordinating land and mobile. Grounded in the best research, the book offers practical how-to guidelines and detailed examples for practitioners and students alike.

Survey Research by Telephone

Author : James H. Frey
Publisher : SAGE Publications, Incorporated
ISBN 13 :
Total Pages : 304 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Survey Research by Telephone by : James H. Frey

Download or read book Survey Research by Telephone written by James H. Frey and published by SAGE Publications, Incorporated. This book was released on 1989-07 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The telephone survey is now the dominant survey technique. When the first edition of this volume was published, many researchers were making the transition from mail to face-to-face interviewing to telephone surveys. However, much material from the first edition remains applicable today. Additional material in this second edition includes a summary of changes in telephone surveys that have occurred during the last five years. The author also analyzes the comparative advantages and disadvantages of mail, face-to-face and telephone surveys, and discusses the legal and ethical dilemmas raised by technological and methodological developments in telephone survey research.

Telephone Survey Methodology

Author : Robert M. Groves
Publisher : John Wiley & Sons
ISBN 13 : 9780471209560
Total Pages : 608 pages
Book Rating : 4.2/5 (95 download)

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Book Synopsis Telephone Survey Methodology by : Robert M. Groves

Download or read book Telephone Survey Methodology written by Robert M. Groves and published by John Wiley & Sons. This book was released on 2001-10-03 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: - Thema des Buches sind methodische Ansätze für telefonische Umfragen - geschrieben von international tätigen Fachleuten aus Privatwirtschaft, Behörden und Forschungseinrichtungen (USA, Europa, Australien) - alle wichtigen Teilbereiche einer Umfrage werden ausführlich abgehandelt: Wahl der Zielgruppe, Zusammenstellung des Fragebogens, Interviewverfahren, Fehlerabschätzung usw. - ausführliche Literaturübersicht - Angaben zu gesetzlichen Rahmenbedingungen sowie zur Nutzung des Computers beim Interview (Computer Assisted Telephone Interviewing)

Telephone Survey Methods

Author : Paul J. Lavrakas
Publisher : SAGE Publications, Incorporated
ISBN 13 : 9780803926349
Total Pages : 164 pages
Book Rating : 4.9/5 (263 download)

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Book Synopsis Telephone Survey Methods by : Paul J. Lavrakas

Download or read book Telephone Survey Methods written by Paul J. Lavrakas and published by SAGE Publications, Incorporated. This book was released on 1987-05-01 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lavrakas presents an applied approach to conducting telephone surveys. He details a highly routinized process for planning and implementing telephone surveys that produces quality data. Telephone Survey Methods focuses on sampling, selection and supervision - topics not covered in depth in existing texts. It is ideal for organizations and agencies who want to conduct a survey and have little knowledge of where to begin and how to proceed.

Internet, Phone, Mail, and Mixed-Mode Surveys

Author : Don A. Dillman
Publisher : John Wiley & Sons
ISBN 13 : 1118921305
Total Pages : 532 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Internet, Phone, Mail, and Mixed-Mode Surveys by : Don A. Dillman

Download or read book Internet, Phone, Mail, and Mixed-Mode Surveys written by Don A. Dillman and published by John Wiley & Sons. This book was released on 2014-08-06 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic survey design reference, updated for the digital age For over two decades, Dillman's classic text on survey design has aided both students and professionals in effectively planning and conducting mail, telephone, and, more recently, Internet surveys. The new edition is thoroughly updated and revised, and covers all aspects of survey research. It features expanded coverage of mobile phones, tablets, and the use of do-it-yourself surveys, and Dillman's unique Tailored Design Method is also thoroughly explained. This invaluable resource is crucial for any researcher seeking to increase response rates and obtain high-quality feedback from survey questions. Consistent with current emphasis on the visual and aural, the new edition is complemented by copious examples within the text and accompanying website. This heavily revised Fourth Edition includes: Strategies and tactics for determining the needs of a given survey, how to design it, and how to effectively administer it How and when to use mail, telephone, and Internet surveys to maximum advantage Proven techniques to increase response rates Guidance on how to obtain high-quality feedback from mail, electronic, and other self-administered surveys Direction on how to construct effective questionnaires, including considerations of layout The effects of sponsorship on the response rates of surveys Use of capabilities provided by newly mass-used media: interactivity, presentation of aural and visual stimuli. The Fourth Edition reintroduces the telephone—including coordinating land and mobile. Grounded in the best research, the book offers practical how-to guidelines and detailed examples for practitioners and students alike.

Survey Research for Public Administration

Author : David H. Folz
Publisher : SAGE
ISBN 13 : 0761901531
Total Pages : 210 pages
Book Rating : 4.7/5 (619 download)

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Book Synopsis Survey Research for Public Administration by : David H. Folz

Download or read book Survey Research for Public Administration written by David H. Folz and published by SAGE. This book was released on 1996-04-24 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This basic introduction to survey research for public administration is organised around the fundamental stages of the research process - planning, design, implementation, analysis and presentation

Sampling Theory and Practice

Author : Changbao Wu
Publisher : Springer Nature
ISBN 13 : 3030442462
Total Pages : 371 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Sampling Theory and Practice by : Changbao Wu

Download or read book Sampling Theory and Practice written by Changbao Wu and published by Springer Nature. This book was released on 2020-05-15 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The three parts of this book on survey methodology combine an introduction to basic sampling theory, engaging presentation of topics that reflect current research trends, and informed discussion of the problems commonly encountered in survey practice. These related aspects of survey methodology rarely appear together under a single connected roof, making this book a unique combination of materials for teaching, research and practice in survey sampling. Basic knowledge of probability theory and statistical inference is assumed, but no prior exposure to survey sampling is required. The first part focuses on the design-based approach to finite population sampling. It contains a rigorous coverage of basic sampling designs, related estimation theory, model-based prediction approach, and model-assisted estimation methods. The second part stems from original research conducted by the authors as well as important methodological advances in the field during the past three decades. Topics include calibration weighting methods, regression analysis and survey weighted estimating equation (EE) theory, longitudinal surveys and generalized estimating equations (GEE) analysis, variance estimation and resampling techniques, empirical likelihood methods for complex surveys, handling missing data and non-response, and Bayesian inference for survey data. The third part provides guidance and tools on practical aspects of large-scale surveys, such as training and quality control, frame construction, choices of survey designs, strategies for reducing non-response, and weight calculation. These procedures are illustrated through real-world surveys. Several specialized topics are also discussed in detail, including household surveys, telephone and web surveys, natural resource inventory surveys, adaptive and network surveys, dual-frame and multiple frame surveys, and analysis of non-probability survey samples. This book is a self-contained introduction to survey sampling that provides a strong theoretical base with coverage of current research trends and pragmatic guidance and tools for conducting surveys.

Designing Surveys

Author : Ronald F. Czaja
Publisher : SAGE
ISBN 13 : 1412997348
Total Pages : 441 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Designing Surveys by : Ronald F. Czaja

Download or read book Designing Surveys written by Ronald F. Czaja and published by SAGE. This book was released on 2014 with total page 441 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written with the needs and goals of a novice researcher in mind, this fully updated third edition provides an accurate account of how modern survey research is actually conducted. In addition to providing examples of alternative procedures, Designing Surveys shows how classic principles and recent research guide decision-making from setting the basic features of the survey through development, testing, and data collection.

Encyclopedia of Survey Research Methods

Author : Paul J. Lavrakas
Publisher : SAGE Publications
ISBN 13 : 150631788X
Total Pages : 1073 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Encyclopedia of Survey Research Methods by : Paul J. Lavrakas

Download or read book Encyclopedia of Survey Research Methods written by Paul J. Lavrakas and published by SAGE Publications. This book was released on 2008-09-12 with total page 1073 pages. Available in PDF, EPUB and Kindle. Book excerpt: To the uninformed, surveys appear to be an easy type of research to design and conduct, but when students and professionals delve deeper, they encounter the vast complexities that the range and practice of survey methods present. To complicate matters, technology has rapidly affected the way surveys can be conducted; today, surveys are conducted via cell phone, the Internet, email, interactive voice response, and other technology-based modes. Thus, students, researchers, and professionals need both a comprehensive understanding of these complexities and a revised set of tools to meet the challenges. In conjunction with top survey researchers around the world and with Nielsen Media Research serving as the corporate sponsor, the Encyclopedia of Survey Research Methods presents state-of-the-art information and methodological examples from the field of survey research. Although there are other "how-to" guides and references texts on survey research, none is as comprehensive as this Encyclopedia, and none presents the material in such a focused and approachable manner. With more than 600 entries, this resource uses a Total Survey Error perspective that considers all aspects of possible survey error from a cost-benefit standpoint. Key Features Covers all major facets of survey research methodology, from selecting the sample design and the sampling frame, designing and pretesting the questionnaire, data collection, and data coding, to the thorny issues surrounding diminishing response rates, confidentiality, privacy, informed consent and other ethical issues, data weighting, and data analyses Presents a Reader′s Guide to organize entries around themes or specific topics and easily guide users to areas of interest Offers cross-referenced terms, a brief listing of Further Readings, and stable Web site URLs following most entries The Encyclopedia of Survey Research Methods is specifically written to appeal to beginning, intermediate, and advanced students, practitioners, researchers, consultants, and consumers of survey-based information.

Survey Nonresponse

Author : Robert M. Groves
Publisher : Wiley-Interscience
ISBN 13 :
Total Pages : 528 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Survey Nonresponse by : Robert M. Groves

Download or read book Survey Nonresponse written by Robert M. Groves and published by Wiley-Interscience. This book was released on 2002 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers coverage of research in the field of survey nonresponse, the primary threat to the statistical integrity of surveys. This book was written in conjunction with the International Conference on Survey Nonresponse, October 1999.

Conducting Online Surveys

Author : Valerie M. Sue
Publisher : SAGE
ISBN 13 : 1412992257
Total Pages : 265 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Conducting Online Surveys by : Valerie M. Sue

Download or read book Conducting Online Surveys written by Valerie M. Sue and published by SAGE. This book was released on 2012 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the needs of researchers who want to conduct surveys online. Issues discussed include sampling from online populations, developing online and mobile questionnaires, and administering electronic surveys, are unique to digital surveys. Others, like creating reliable and valid survey questions, data analysis strategies, and writing the survey report, are common to all survey environments. This single resource captures the particulars of conducting digital surveys from start to finish

Studies of Welfare Populations

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309170389
Total Pages : 537 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Studies of Welfare Populations by : National Research Council

Download or read book Studies of Welfare Populations written by National Research Council and published by National Academies Press. This book was released on 2001-12-20 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, a companion to Evaluating Welfare Reform in an Era of Transition, is a collection of papers on data collection issues for welfare and low-income populations. The papers on survey issues cover methods for designing surveys taking into account nonresponse in advance, obtaining high response rates in telephone surveys, obtaining high response rates in in-person surveys, the effects of incentive payments, methods for adjusting for missing data in surveys of low-income populations, and measurement error issues in surveys, with a special focus on recall error. The papers on administrative data cover the issues of matching and cleaning, access and confidentiality, problems in measuring employment and income, and the availability of data on children. The papers on welfare leavers and welfare dynamics cover a comparison of existing welfare leaver studies, data from the state of Wisconsin on welfare leavers, and data from the National Longitudinal Survey of Youth used to construct measures of heterogeneity in the welfare population based on the recipient's own welfare experience. A final paper discusses qualitative data.

Mail and Telephone Surveys

Author : Don A. Dillman
Publisher : Wiley
ISBN 13 : 9780471215554
Total Pages : 344 pages
Book Rating : 4.2/5 (155 download)

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Book Synopsis Mail and Telephone Surveys by : Don A. Dillman

Download or read book Mail and Telephone Surveys written by Don A. Dillman and published by Wiley. This book was released on 1978-05-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develops a theoretically based system guided by principles of social exchange and administration that ensure high quality surveys at low cost. Presents step-by-step procedures and shows why each step is important. Contains many examples and, where appropriate, contrasts acceptable and unacceptable procedures.

Nonresponse in Social Science Surveys

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309272475
Total Pages : 167 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Nonresponse in Social Science Surveys by : National Research Council

Download or read book Nonresponse in Social Science Surveys written by National Research Council and published by National Academies Press. This book was released on 2013-10-26 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many household surveys in the United States, responses rates have been steadily declining for at least the past two decades. A similar decline in survey response can be observed in all wealthy countries. Efforts to raise response rates have used such strategies as monetary incentives or repeated attempts to contact sample members and obtain completed interviews, but these strategies increase the costs of surveys. This review addresses the core issues regarding survey nonresponse. It considers why response rates are declining and what that means for the accuracy of survey results. These trends are of particular concern for the social science community, which is heavily invested in obtaining information from household surveys. The evidence to date makes it apparent that current trends in nonresponse, if not arrested, threaten to undermine the potential of household surveys to elicit information that assists in understanding social and economic issues. The trends also threaten to weaken the validity of inferences drawn from estimates based on those surveys. High nonresponse rates create the potential or risk for bias in estimates and affect survey design, data collection, estimation, and analysis. The survey community is painfully aware of these trends and has responded aggressively to these threats. The interview modes employed by surveys in the public and private sectors have proliferated as new technologies and methods have emerged and matured. To the traditional trio of mail, telephone, and face-to-face surveys have been added interactive voice response (IVR), audio computer-assisted self-interviewing (ACASI), web surveys, and a number of hybrid methods. Similarly, a growing research agenda has emerged in the past decade or so focused on seeking solutions to various aspects of the problem of survey nonresponse; the potential solutions that have been considered range from better training and deployment of interviewers to more use of incentives, better use of the information collected in the data collection, and increased use of auxiliary information from other sources in survey design and data collection. Nonresponse in Social Science Surveys: A Research Agenda also documents the increased use of information collected in the survey process in nonresponse adjustment.