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Summary Customer Mania
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Book Synopsis Summary: Customer Mania by : BusinessNews Publishing,
Download or read book Summary: Customer Mania written by BusinessNews Publishing, and published by Primento. This book was released on 2013-02-15 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Ken Blanchard, Jim Ballard and Fred Finch's book: "Customer Mania: It’s Never Too Late to Build a Customer-Focused Company". This complete summary of the ideas from Ken Blanchard, Jim Ballard and Fred Finch's book "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can’t build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort – people will have to be convinced that’s the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you’ll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Customer Mania" and discover the key to succeeding in business!
Book Synopsis Customer Mania! by : Kenneth H. Blanchard
Download or read book Customer Mania! written by Kenneth H. Blanchard and published by Simon and Schuster. This book was released on 2004-11-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization.
Book Synopsis Customer Mania! by : Kenneth Blanchard
Download or read book Customer Mania! written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2016-03-22 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.
Download or read book Mania written by Ronald K. L. Collins and published by Top Five Books LLC. This book was released on 2013-03 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: By the time Lucien Carr stabbed David Kammerer to death on the banks of the Hudson River in August 1944, it was clear that the hard-partying teenage companion to Jack Kerouac, Allen Ginsberg, Neal Cassady, and William S. Burroughs might need to reevaluate his life. A two-year stint in a reformatory straightened out the wayward youth but did little to curb the wild ways of his friends. MANIA tells the story of this remarkable group—who strained against the conformity of postwar America, who experimented with drink, drugs, sex, jazz, and literature, and who yearned to be heard, to remake art and society in their own libertine image. What is more remarkable than the manic lives they led is that they succeeded—remaking their own generation and inspiring the ones that followed. From the breakthrough success of Kerouac's On the Road to the controversy of Ginsberg's Howl and Burroughs' Naked Lunch, the counterculture was about to go mainstream for the first time, and America would never be the same again. Based on more than eight years’ writing and research, Ronald Collins and David Skover—authors of the highly acclaimed The Trials of Lenny Bruce—bring the stories of these artists, hipsters, hustlers, and maniacs to life in a dramatic, fast-paced, and often darkly comic narrative.
Book Synopsis Bitcoin Mania by : Learn2succeed.com Incorporated
Download or read book Bitcoin Mania written by Learn2succeed.com Incorporated and published by Productive Publications. This book was released on 2015-03-27 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: A delightfully cynical book which looks at the paper fiat currencies which we use everyday and questions how long they can survive. Could worthless paper be replaced by an ingenious worldwide cryptocurrency called "Bitcoin" which threatens to overturn the tables of traditional fiat money changers?
Download or read book Tough Customer written by Sandra Brown and published by Simon and Schuster. This book was released on 2021-12-28 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published: New York: Simon & Schuster, 2010.
Download or read book Agency Mania written by Bruno Gralpois and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do some client/agency relationships thrive while others fail? At a time of unprecedented change and complexity in marketing and advertising, Agency Mania will transform the way you look at client/agency relationships and invite you to build sustained partnerships that deliver unmatched work and results. The world of marketing is a trillion-dollar industry and is changing at a drastic pace. The advertiser/agency relationship is under incredible pressure. Some may argue it's even broken. The future of the advertising industry is uncertain. The entire marketing ecosystem is being tested. What will the agency of tomorrow look like? What competencies will agencies need to build? How will they deliver greater value to their clients? Similarly, how will advertisers reap the benefits agencies bring to their table? How will they become better clients? How will they set their partnerships up for success? In Agency Mania, partnership guru Bruno Gralpois demonstrates that these partnerships, once managed professionally, have remarkable transformational value and measurable business impact. The author shines a bright light on the insanity of advertisers and agencies failing to work optimally together or hold each other truly accountable. Building a successful long-term advertiser/agency partnership requires a robust set of competencies and operating principles.Agency Mania shows you step-by-step how it is done.
Book Synopsis Summary of Hello, My Name is Awesome – [Review Keypoints and Take-aways] by : PenZen Summaries
Download or read book Summary of Hello, My Name is Awesome – [Review Keypoints and Take-aways] written by PenZen Summaries and published by by Mocktime Publication. This book was released on 2022-10-08 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: The summary of Hello, My Name is Awesome – How to Create Brand Names That Stick presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of The book Hello, My Name is Awesome is about the most important decision that needs to be made when starting a new business: selecting a brand name that will propel the company into the stratosphere where it belongs. You might believe selecting a name is simple, but there is a lot more to this topic than meets the eye! This is your guide to successfully navigating the maze of snakes and ladders that is the process of naming a brand, and emerging victorious. Hello, My Name is Awesome summary includes the key points and important takeaways from the book Hello, My Name is Awesome by Alexandra Watkins. Disclaimer: 1. This is an unofficial summary and not intended to replace the original book. 2. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 3. The purpose of this summary is to highlight the outline and ideas in original book more effectively and to encourage reader to buy the original book. We recommend to buy excellent original book. 4. The author or publisher of this summary is not associated in any way with the author or publisher of the original book.
Download or read book Agency Mania written by Bruno Gralpois and published by Beaufort Books. This book was released on 2019-02-26 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do some client/agency relationships thrive while others fail? At a time of unprecedented change and complexity in marketing and advertising, Agency Mania will transform the way you look at client/agency relationships and invite you to build sustained partnerships that deliver unmatched work and results. The world of marketing is a trillion-dollar industry and is changing at a drastic pace. The advertiser/agency relationship is under incredible pressure. Some may argue it's even broken. The future of the advertising industry is uncertain. The entire marketing ecosystem is being tested. What will the agency of tomorrow look like? What competencies will agencies need to build? How will they deliver greater value to their clients? Similarly, how will advertisers reap the benefits agencies bring to their table? How will they become better clients? How will they set their partnerships up for success? In Agency Mania, partnership guru Bruno Gralpois demonstrates that these partnerships, once managed professionally, have remarkable transformational value and measurable business impact. The author shines a bright light on the insanity of advertisers and agencies failing to work optimally together or hold each other truly accountable. Building a successful long-term advertiser/agency partnership requires a robust set of competencies and operating principles. Agency Mania shows you step-by-step how it is done.
Download or read book Mania written by J. R. Johansson and published by North Star Editions, Inc.. This book was released on 2015-07-08 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: With an attack by the body-stealing Takers imminent, Jack and Parker must put aside their grief and track down the ingredients of their father’s formula—one that will rein in the power-hungry Takers—to keep their family and friends out of danger. Their only hope lies in a riddle where each brother unknowingly possesses a piece of the solution.
Book Synopsis American Mania: When More is Not Enough by : Peter C. Whybrow
Download or read book American Mania: When More is Not Enough written by Peter C. Whybrow and published by W. W. Norton & Company. This book was released on 2006-04-17 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: A doctor's bold analysis of the cultural disease that afflicts us all. Despite an astonishing appetite for life, more and more Americans are feeling overworked and dissatisfied. In the world's most affluent nation, epidemic rates of stress, anxiety, depression, obesity, and time urgency are now grudgingly accepted as part of everyday existence they signal the American Dream gone awry. Peter C. Whybrow, director of the Neuropsychiatric Institute at UCLA, grounds the extraordinary achievements and excessive consumption of the American nation in an understanding of the biology of the brain's reward system offering for the first time a comprehensive and physical explanation for the addictive mania of consumerism. American Mania presents a clear and novel vantage point from which to understand the most pressing social issues of our time, while offering an informed approach to refocusing our pursuit of happiness. Drawing upon rich scientific case studies and colorful portraits, "this fascinating and important book will change the way you think about American life" (Karen Olson, Utne Reader).
Download or read book Gung Ho! written by Ken Blanchard and published by Harper Collins. This book was released on 1997-10-08 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are: The Spirit of the Squirrel The Way of the Beaver The Gift of the Goose These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story. Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization. Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.
Download or read book Looking Back written by Mania Salinger and published by Nelson Publishing&Marketing. This book was released on 2006-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mania Salinger was born in Radom, Poland and enjoyed a childhood blessed with love, friends, and good luck until horrors unleashed by Nazi invasion changed her life forever. Many of her friends and family perished during the Holocaust, but Mania survived those horrific years working in multiple Nazi camps, including Auschwitz and Bergen Belsen. Her optimistic spirit, shrewd instincts, and fierce determination to believe that life, and humanity, must prevail over evil helped her to endure.
Download or read book Puppet Mania! written by John Kennedy and published by North Light Books. This book was released on 2004-01-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the amazing world of puppetry. Learn how to make 13 cool puppets, then bring your creations to life.
Book Synopsis Customer Experience 3.0 by : John A. Goodman
Download or read book Customer Experience 3.0 written by John A. Goodman and published by HarperChristian + ORM. This book was released on 2014-08-12 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
Book Synopsis Summary: The Microsoft Way by : BusinessNews Publishing,
Download or read book Summary: The Microsoft Way written by BusinessNews Publishing, and published by Primento. This book was released on 2014-09-29 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Randall E. Stross' book: "The Microsoft Way: The Real Story of How the Company Outsmarts Its Competition". This complete summary of the ideas from Randall E. Stross' book "The Microsoft Way" shows that, for one reason or another, most people seem to assume Microsoft’s success has been the result of predatory marketing. In his book, the author reveals that the success of Microsoft is actually the direct result of three factors: the company's ability to hire and retain intelligent employees, the application of bright ideas to developing new software products and an eagerness to use market feedback intelligently to improve successive product generations. This summary demonstrates how each of these factors is beneficial and how they all come together to form the successful, world-class company that is Microsoft. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Microsoft Way" and discover the secrets behind the success of this great company.
Book Synopsis Prestashop 1.3 Beginner's Guide by : John Horton
Download or read book Prestashop 1.3 Beginner's Guide written by John Horton and published by Packt Publishing Ltd. This book was released on 2010-06-14 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build and customize your online store with this speedy, lightweight e-commerce solution.
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