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Author : Tucker White
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.8/5 (883 download)
Download or read book Successful Hotel, Restaurant and Resort Management written by Tucker White and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Russell Arthur Smith
Publisher : John Wiley & Sons
ISBN 13 : 0470826878
Total Pages : 283 pages
Book Rating : 4.4/5 (78 download)
Download or read book Strategic Hospitality Leadership written by Russell Arthur Smith and published by John Wiley & Sons. This book was released on 2011-01-25 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doing business in the tourism and hospitality scene in Asia can be very interesting and rewarding but also poses many challenges. Not many books have been written on the hospitality industry in Asia. Strategic Hospitality Leadership makes a useful contribution, providing the first specialized approach to the business of hospitality in Asia. The book is an invaluable resource of reference and insightful compendium by contributors who are the Cornell School of Administration's alumni, the Cornell-Nanyang Institute of Hospitality Management faculty, and members of its Joint Advisory Board. Their varied backgrounds and profound appreciation of the complexities in building enterprises from the ground up, or expanding an on-going business organization are the types of first-hand knowledge and perspective that is beneficial, informative, and inspirational to industry veterans and students alike. These contributors include chief executives and senior management of hotels and resorts, serviced apartments, restaurants, and food and beverage groups, who have been successful in Asia. Strategic Hospitality Leadership provides readers with the collective wisdom of these successful top executives on a range of topics including brand management, strategic direction, service, marketing, human resource, crisis management, business growth, leadership, portfolio management, best practices, and development. The book will help current and future leaders address major issues that are being and will continue to be confronted in the hospitality industry in Asia, and aims to increase the success of new entrants into Asia.
Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 191 pages
Book Rating : 4.5/5 (97 download)
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Author : Percy K. Singh
Publisher : Kanishka Publishers
ISBN 13 : 9788173918247
Total Pages : 296 pages
Book Rating : 4.9/5 (182 download)
Download or read book Hotel, Lodging, Restaurant and Resort Management written by Percy K. Singh and published by Kanishka Publishers. This book was released on 2006 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alex M. Susskind
Publisher : Cornell University Press
ISBN 13 : 1501736531
Total Pages : 221 pages
Book Rating : 4.5/5 (17 download)
Download or read book The Next Frontier of Restaurant Management written by Alex M. Susskind and published by Cornell University Press. This book was released on 2019-06-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Author : Michael Collins
Publisher :
ISBN 13 : 9781792401527
Total Pages : 0 pages
Book Rating : 4.4/5 (15 download)
Download or read book Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management written by Michael Collins and published by . This book was released on 2019-08-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
Author : Robert Clayton Ford
Publisher : Delmar Thomson Learning
ISBN 13 :
Total Pages : 464 pages
Book Rating : 4.0/5 ( download)
Download or read book Managing the Guest Experience in Hospitality written by Robert Clayton Ford and published by Delmar Thomson Learning. This book was released on 2000 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Author : Abraham Pizam
Publisher : Routledge
ISBN 13 : 1136394168
Total Pages : 708 pages
Book Rating : 4.1/5 (363 download)
Download or read book International Encyclopedia of Hospitality Management written by Abraham Pizam and published by Routledge. This book was released on 2005-04-18 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker - MARKETING University of Houston, USA Linda Shea - MARKETING University of Massachusetts, USA Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel
Author : Abraham Pizam
Publisher : Routledge
ISBN 13 : 1136394230
Total Pages : 331 pages
Book Rating : 4.1/5 (363 download)
Download or read book International Dictionary of Hospitality Management written by Abraham Pizam and published by Routledge. This book was released on 2010-05-14 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.
Author : Michael J. O'Fallon
Publisher : John Wiley & Sons
ISBN 13 : 0470177144
Total Pages : 513 pages
Book Rating : 4.4/5 (71 download)
Download or read book Hotel Management and Operations written by Michael J. O'Fallon and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Author : John R. Walker
Publisher : Pearson Higher Ed
ISBN 13 : 0133004600
Total Pages : 701 pages
Book Rating : 4.1/5 (33 download)
Download or read book Introduction to Hospitality Management written by John R. Walker and published by Pearson Higher Ed. This book was released on 2011-11-21 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, 3/e, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the book focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field. This new edition includes access to an enhanced Companion Web Site and features more on event management, sustainable hospitality, and globalization.
Author : Timothy R. Hinkin
Publisher : John Wiley & Sons
ISBN 13 : 047168693X
Total Pages : 171 pages
Book Rating : 4.4/5 (716 download)
Download or read book Cases in Hospitality Management written by Timothy R. Hinkin and published by John Wiley & Sons. This book was released on 2005-11-04 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.
Author : National Restaurant National Restaurant Association
Publisher : Prentice Hall
ISBN 13 : 9780132116138
Total Pages : 0 pages
Book Rating : 4.1/5 (161 download)
Download or read book Hospitality and Restaurant Management written by National Restaurant National Restaurant Association and published by Prentice Hall. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for Hospitality Management and Restaurant Management courses within Culinary Arts and Hospitality Management departments. This text focuses on Hospitality Management and Restaurant Management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program(R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.
Author : Peter Venison
Publisher :
ISBN 13 : 9780595367269
Total Pages : 0 pages
Book Rating : 4.3/5 (672 download)
Download or read book 100 Tips for Hoteliers written by Peter Venison and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.
Author : Josef Ransley
Publisher : Taylor & Francis
ISBN 13 : 1000601129
Total Pages : 417 pages
Book Rating : 4.0/5 (6 download)
Download or read book Developing Hospitality Properties and Facilities written by Josef Ransley and published by Taylor & Francis. This book was released on 2022-06-30 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Coverage: this book looks at all the essentials of developing hospitality properties, providing an introductory overview of the subject area. • Approach: illustrates the technical aspects of the subject in a cohesive, practical way, treating the reader as if they were a hospitality manager seeking assistance from various industry experts. • Authorship: compiled of contributions from over 20 industry experts, ensuring a strong knowledge base and a robust real-world dimension for the book. • Structure: the tried-and-tested logical manner in which the book is split into the 5 parts follows an industry approach to the topic of hospitality facility development and lends itself to being used as a set text in universities, as well as by industry professionals as a teaching tool.
Author : Jonathan Butler
Publisher : Outsauced
ISBN 13 : 9781999754600
Total Pages : 173 pages
Book Rating : 4.7/5 (546 download)
Download or read book Business Recipes for Success written by Jonathan Butler and published by Outsauced. This book was released on 2017-06-11 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you thinking of setting up a business in the hospitality sector? Do you work in, manage or own a restaurant, hotel or catering business? Would you like to know the secrets to building a successful restaurant or hospitality business? In Business Recipes for Success, Jonathan Butler, restaurant and hospitality business consultant, guides you through the process, warns you of the pitfalls and allows you to take control. The hospitality and catering industry is probably one of the toughest business sectors to enter. Statistically, failure rates are high, three times greater than many other sectors, while cash flow is more vital than many other businesses and staff turnover can be very high and damaging. It is an unforgiving industry that even with 'Celebrity Status' does not guarantee success, as many high profile chefs have discovered. So why would you want to open a business in this sector? What drives entrepreneurs to believe they will buck the trend and be more successful than the last? For me, it is passion and belief, and after 26 years within the industry successfully growing hospitality based businesses, I want to share my journey and experience. I have firsthand been through the highs and lows that come with owning, running and managing a business within this sector. Also, over the last few years, I have worked with many different business owners on troubleshooting their hospitality-based enterprises. This book provides you with answers and solutions to some of the many questions I have been asked, problems many hospitality operators face, and situations I have worked on or observed. Business recipes for success is for you if you are looking to move into a career in the industry, maybe seeking to buy or open your first restaurant or hotel venture, as well as entrepreneurs who have a hospitality business already and need some guidance or a new direction. This book is separated into six parts. Part one focuses on creating your business plan, providing you with a clear framework for setting out what your business will be, and the direction you will follow. Parts two to five cover the four steps or pillars I use within my consulting; Feeling, Environment, Experience, and Development. These four parts will provide you with the knowledge and tools to create a business that is focused on your employees, customer experience, and success. The final part of the book is geared around getting you to take action. You will find at the end of most chapters a short chapter summary set out in a recipe format. They include the ingredients required (key points) and a method summarising these points. My hope is that you will find within this book some useful nuggets, knowledge or tools that you can implement into your new venture or current business. I hope you find the recipes a useful quick reminder of what you need to do and the actions you should take. I have tried to make this book appealing to those who are new to this sector, as well as those who have many years under their belt. If you are studying or working within this sector and you think your boss needs to read this book, then please give them a copy and hopefully they will learn some lessons on improvement. Good luck and I wish you every success.
Author : Jon Hales
Publisher : Routledge
ISBN 13 : 0750678968
Total Pages : 305 pages
Book Rating : 4.7/5 (56 download)
Download or read book Accounting and Financial Analysis in the Hospitality Industry written by Jon Hales and published by Routledge. This book was released on 2005 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on case studies, Jon Hales attempts to teach students in the hospitality industry how to understand fundamental accounting principles, develop financial analysis abilities and then be able to apply them in their chosen field.
