Success Management

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Practical Customer Success Management

Author : Rick Adams
Publisher : CRC Press
ISBN 13 : 0429594194
Total Pages : 373 pages
Book Rating : 4.4/5 (295 download)

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Book Synopsis Practical Customer Success Management by : Rick Adams

Download or read book Practical Customer Success Management written by Rick Adams and published by CRC Press. This book was released on 2019-06-14 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "...a comprehensive review of the Customer Success role and responsibilities..." Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US "...a must read playbook for all business leaders and customer success-focused professionals." Jason Noble, Global Customer Success and SaaS Leader "I wish a book like this existed when I started in Customer Success!" Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor "...provides all the ingredients to create the right customer success strategy." Baptiste Debever, Head of Growth & Co Founder, Alkalab "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM’s productivity. Practical Customer Success Management is a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team.

From Catastrophe to Recovery

Author : Charles C. Krueger
Publisher :
ISBN 13 : 9781934874554
Total Pages : 586 pages
Book Rating : 4.8/5 (745 download)

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Book Synopsis From Catastrophe to Recovery by : Charles C. Krueger

Download or read book From Catastrophe to Recovery written by Charles C. Krueger and published by . This book was released on 2019 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Time Management (The Brian Tracy Success Library)

Author : Brian Tracy
Publisher : AMACOM
ISBN 13 : 0814433448
Total Pages : 113 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Time Management (The Brian Tracy Success Library) by : Brian Tracy

Download or read book Time Management (The Brian Tracy Success Library) written by Brian Tracy and published by AMACOM. This book was released on 2014-01-20 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s a simple equation: the better you use your time, the more you will accomplish and the greater you will succeed. Imagine what you could accomplish with two more productive hours every single day. In this indispensable, pocket-sized guide, business author and success expert Brian Tracy reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day. Tracy also identifies and shares the strategies he’s learned himself has identified as the most effective for readers having trouble fitting everything the day brings them inside a 24-hour window. In Time Management, you will learn how to: Handle endless interruptions, meetings, emails, and phone calls Identify your key result areas Allocate enough time for top priority responsibilities Batch similar tasks to preserve focus and make the most of each minute Overcome procrastination Determine what to delegate and what to eliminate Utilize Program Evaluation and Review Techniques to work backward from the future, and more! Filled with Tracy's trademark wisdom, Time Management is an invaluable, time-creating resource that will help you get more done in less time and with much less stress.

Sales Management Success

Author : Warren Kurzrock
Publisher : John Wiley & Sons
ISBN 13 : 1119575850
Total Pages : 205 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Sales Management Success by : Warren Kurzrock

Download or read book Sales Management Success written by Warren Kurzrock and published by John Wiley & Sons. This book was released on 2019-10-15 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most up-to-date and proven strategies from the CEO of Porter Henry & Co., written exclusively for sales managers Sales Management Success: Optimizing Performance to Build a Powerful Sales Team contains a leading-edge training program that is filled with state-of-the-art approaches specifically designed for sales managers. Drawing on the author’s experience as the CEO of Porter Henry & Co. (the oldest sales-force training company in the world), Warren Kurzrock details the 8 most critical abilities and strategies in the sales manager's job. The Porter Henry process has proven to routinely help teams and individuals multiply their bottom-line results. While all major companies provide basic orientations for new sales managers, these sessions are usually focused on policy, procedure, product, and marketing information. Most companies spend huge amounts of money on sales training new employees but do little for sales manager development. Written for sales executives in an appealing, upbeat tone, the book is well-grounded in research and real-world experience, as well as proven ideas and tools. The 8 strategies are supported with illustrative examples and quotes from successful sales executives. This must-have book: Contains the most up-to-date strategies for sales executives Offers compelling real-world examples Includes the ideas and tools that can be put into action immediately Draws on the experience of the CEO of Porter Henry & Co. Reinforces the immediate application and learning with assessments, exercises, professional toolbox Sales Management Success: Optimizing Performance to Build a Powerful Sales Team offers a well-organized, real-world process for today's sales leader to meet the challenge of a most challenging, chaotic job.

Procurement Project Management Success

Author : Diana Lindstrom
Publisher : J. Ross Publishing
ISBN 13 : 1604270896
Total Pages : 319 pages
Book Rating : 4.6/5 (42 download)

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Book Synopsis Procurement Project Management Success by : Diana Lindstrom

Download or read book Procurement Project Management Success written by Diana Lindstrom and published by J. Ross Publishing. This book was released on 2014-01-14 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: “For the first time, the basic steps and skill set required for successful project management is specifically adapted to the procurement process. Procurement Project Management Success is a practical guide that will help purchasing professionals manage their procurements in a cost-effective, systematic, and timely manner.” —Sherry R. Gordon, President, Value Chain Group LLC Based on the author’s real world experience during the course of her career in supply management, engineering, and as a project management professional, this unique guide demonstrates a practical and proven approach to using project management strategies, tools, and techniques to consistently create successful procurement practices that go beyond mere cost savings. Procurement Project Management Success integrates supply management best practices and processes with those applicable from the field of project management. It explains how to initiate, plan, manage, and complete both simple and complex procurement projects successfully. Through the use of scheduling, communication plans, risk management and other project management processes, these procurements satisfy stakeholders by setting expectations, continuously communicating status, and getting the best value for the dollar. This book shows project managers all the steps and processes used in procurement, and details for procurement professionals how adding and applying a few project management processes and techniques to their skill set can substantially improve both their company’s results and their career opportunities.

Customer Success

Author : Nick Mehta
Publisher : John Wiley & Sons
ISBN 13 : 1119167965
Total Pages : 256 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Customer Success by : Nick Mehta

Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Sales Success (The Brian Tracy Success Library)

Author : Brian Tracy
Publisher : AMACOM
ISBN 13 : 0814449204
Total Pages : 151 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Sales Success (The Brian Tracy Success Library) by : Brian Tracy

Download or read book Sales Success (The Brian Tracy Success Library) written by Brian Tracy and published by AMACOM. This book was released on 2015-01-07 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance difference between the top salespeople in the world and the rest is smaller than you may think. Learn where you can elevate your game today and reach unprecedented new heights. Did you know that the 80/20 rule applies to the world of sales too? Eighty percent of all sales are made by only twenty percent of salespeople. How are they raking in so much money though, and how can others join them? Sales trainer extraordinaire Brian Tracy has spent years studying the world’s best salespeople and their methods to discover that the difference between the top 20 and the bottom 80 boils down to only a handful of critical areas in which the top professionals perform better than their peers. In this compact and convenient guide, Tracy shares 21 tried-and-true techniques that can help any salesperson gain that winning edge. In Sales Success, you will learn how to: Set and achieve clear goals Develop a sense of urgency and make every minute count Know your products inside and out Analyze your competition Find and quickly qualify prospects Understand the three keys to persuasion Overcome the six major objections, and much more! Packed with proven strategies and priceless insights, Sales Success will get you planted firmly on the path to success, making more money than you thought possible and greater career satisfaction than you ever believed you would find.

Attention Management

Author : Maura Thomas
Publisher : Sourcebooks, Inc.
ISBN 13 : 1728217482
Total Pages : 70 pages
Book Rating : 4.7/5 (282 download)

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Book Synopsis Attention Management by : Maura Thomas

Download or read book Attention Management written by Maura Thomas and published by Sourcebooks, Inc.. This book was released on 2019-09-09 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of feeling overwhelmed and scattered? Do you wish you could maximize your productivity and achieve success effortlessly? In Attention Management, productivity expert Maura Thomas unveils the ultimate guide to increasing your focus and harnessing your attention for peak performance. In this game-changing book, Thomas shares her practical mindfulness techniques to help you regain control over your attention and optimize your productivity. With a clear and systematic approach, she empowers you to effectively prioritize tasks, eliminate distractions, and enhance your ability to concentrate on what truly matters. Whether you're a student, professional, or entrepreneur, this book will equip you with the tools and knowledge to: Conquer information overload and regain mental clarity Cultivate laser-like focus amidst digital distractions Overcome procrastination and stay motivated Reduce stress and increase overall well-being Cultivate a healthy work-life balance Boost creativity and unlock your full potential A must-read business book for anyone seeking to transform their productivity and achieve lasting success!

Successful Project Management

Author : Trevor L Young
Publisher : Kogan Page Publishers
ISBN 13 : 0749467215
Total Pages : 232 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Successful Project Management by : Trevor L Young

Download or read book Successful Project Management written by Trevor L Young and published by Kogan Page Publishers. This book was released on 2013-03-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful Project Management, 4th edition, is an essential guide for anyone who wants to improve the success rate of their projects. It will help managers to maintain a balance between the demands of the customer, the project, the team and the organization. Covering the more technical aspects of a project from start to completion it contains practised and tested techniques, covering project conception and start-up, how to manage stake holders, effective risk management, project planning and launch and execution. Also including a brand new glossary of key terms, it provides help with evaluating your project as well as practical checklists and templates to ensure success for any ambitious project manager.

Measures of Success

Author : Richard Margoluis
Publisher :
ISBN 13 :
Total Pages : 394 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Measures of Success by : Richard Margoluis

Download or read book Measures of Success written by Richard Margoluis and published by . This book was released on 1998 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measures of Success is a practical, hands-on guide to designing, managing, and measuring the impacts of community-oriented conservation and development projects.

Performance-Based Project Management

Author : Glen Alleman
Publisher : AMACOM
ISBN 13 : 0814433316
Total Pages : 277 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Performance-Based Project Management by : Glen Alleman

Download or read book Performance-Based Project Management written by Glen Alleman and published by AMACOM. This book was released on 2014-02-13 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the most experienced project managers aren’t immune to the more common and destructive reasons for project collapses. Poor time and budget performance, failure to deal with complexity, uncontrolled changes in scope . . . they can catch anyone off guard. Performance-Based Project Management can help radically improve your project’s success rate, despite these and other obstacles that will try to take it down. Readers will discover how they can increase the probability of project success, detailing a step-by-step plan for avoiding surprises, forecasting performance, identifying risk, and taking corrective action to keep a project a success. Project leaders wishing to stand out among their peers who are continually hampered by these unexpected failures will learn how to:• Assess the business capabilities needed for a project• Plan and schedule the work• Determine the resources required to complete on time and on budget• Identify and manage risks to success• Measure performance in units meaningful to decision makersBy connecting mission strategy with project execution, this invaluable resource for project managers in every industry will help bring projects to successful, career-enhancing completion.

Project Sponsorship

Author : Randall L. Englund
Publisher : John Wiley & Sons
ISBN 13 : 0787985171
Total Pages : 225 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Project Sponsorship by : Randall L. Englund

Download or read book Project Sponsorship written by Randall L. Englund and published by John Wiley & Sons. This book was released on 2006-04-27 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project Sponsorship—which includes case studies, checklists, and action plans—shows how project sponsors and project managers can develop the skills they need to manage successful projects. Randall L. Englund and Alfonso Bucero—experts in the field of project management—have written the definitive guide for educating all stakeholders in the nature of project sponsorship. They describe in detail the responsibilities of the project sponsor, from communications and liaison, selection and training, problem solving, mentoring, and feedback, to the review of project execution. The project sponsor and manager learn how to negotiate effectively with each other and the project team to achieve their commitments.

Waste Management

Author : Timothy C. Jacobson
Publisher : Regnery Publishing
ISBN 13 :
Total Pages : 378 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis Waste Management by : Timothy C. Jacobson

Download or read book Waste Management written by Timothy C. Jacobson and published by Regnery Publishing. This book was released on 1993 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In the beginning we knew them as scavengers. Then as garbagemen. Then solid waste haulers. Then the dispensers of sophisticated environmental services. The changing language charts the evolution of a huge industry. No company better represents this industry than Waste Management, today the largest and most successful provider of environmental management services in the world." "The range of capabilities that Waste Management's family of companies offers today represents a wish-list of services for the environmentally awakened end of the twentieth century. It includes collecting, disposing, and reusing solid waste in sanitary landfills, incinerators, and through recycling; managing all forms of hazardous wastes through treatment, incineration, and recovery processes; remedying chemical waste pollution; managing medical waste; transporting and securing disposal of low-level nuclear wastes; generating a scarce commodity, energy (chiefly electricity), from an abundant one, garbage, in waste-to-energy incinerators and through methane gas recovery from landfills; and programs to encourage waste-reduction and recycling-the greatest of all environmental crusades." "A list of the company's accomplishments abounds with superlatives which are important less as a boast than as an indicator of scale. Waste Management is the nations largest handler of solid and chemical waste; the largest asbestos-abatement company; the largest private waste-water treatment company; the largest low-level radioactive waste management company; the largest wastereduction consultancy; the third largest engineering firm; and one of the largest managers of medical waste. The company is the largest buyer of trucks and containers, whose burgundy color is recognized in cities and towns everywhere." "What we once viewed merely as a problem of sanitation of conservation, we embrace today under the banner of environmentalism. To some, who have appropriated the word "green" for their cause, environmentalism has become a fierce ideology. To others, like Dean Buntrock, founder and chairman of Waste Management, Inc., it has become an opportunity to provide a vital service and build one of the world's most successful companies in the process. As our cultural attitudes have shifted and as the regulations regarding waste have multiplied, markets have been created and sustained. For those with the right combination of foresight and know-how, the opportunities have been enormous." "Waste Management explains how Waste Management, Inc. shaped and was shaped by those opportunities. It describes how, in the last twenty years, one of America's great companies has embraced change and created wealth as it grew."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Successful Time Management

Author : Patrick Forsyth
Publisher : Kogan Page Publishers
ISBN 13 : 9780749448349
Total Pages : 164 pages
Book Rating : 4.4/5 (483 download)

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Book Synopsis Successful Time Management by : Patrick Forsyth

Download or read book Successful Time Management written by Patrick Forsyth and published by Kogan Page Publishers. This book was released on 2007 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: In business, the increasing pressure to achieve makes time management a vital skill. It is necessary to be able to work efficiently and effectively to ensure that one's desired results are achieved - both in one's job, and in one's career. Successful Time Management sets out practical guidelines to help readers do just that.Packed with proven tips and techniques, it helps anyone to review and assess their own time management and adopt new work practices to improve it.Includes great advice on: controlling paperwork; getting and staying organized; delegating and working with others; prioritizing to focus on key issues and prompt the best results. The appendices include a brief assessment of various time management systems such as day, year or meeting planners, action sheets and moreWhether under pressure or not, this essential guide will help your readers to reduce time wasting and interruptions, and focus on the priority tasks that lead to success - it could just change their life!

Customer Expectation Management

Author : Terry Schurter
Publisher :
ISBN 13 : 9780929652078
Total Pages : 0 pages
Book Rating : 4.6/5 (52 download)

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Book Synopsis Customer Expectation Management by : Terry Schurter

Download or read book Customer Expectation Management written by Terry Schurter and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Science of Success

Author : Charles G. Koch
Publisher : John Wiley & Sons
ISBN 13 : 0470148543
Total Pages : 210 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis The Science of Success by : Charles G. Koch

Download or read book The Science of Success written by Charles G. Koch and published by John Wiley & Sons. This book was released on 2007-03-22 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE SCIENCE OF SUCCESS "Evaluating the success of an individual or company is a lot like judging a trapper by his pelts. Charles Koch has a lot of pelts. He has built Koch Industries into the world's largest privately held company, and this book is an insider's guide to how he did it. Koch has studied how markets work for decades, and his commitment to pass that knowledge on will inspire entrepreneurs for generations to come." —T. Boone Pickens "A must-read for entrepreneurs and corporate executives that is also applicable to the wider world. MBM is an invaluable tool for engendering excellence for all groups, from families to nonprofit entities. Government leaders could avoid policy failures by heeding the science of human behavior." —Richard L. Sharp, Chairman, CarMax "My father, Sam Walton, stressed the importance of fundamental principles—such as humility, integrity, respect, and creating value—that are the foundation for success. No one makes a better case for these principles than Charles Koch." —Rob Walton, Chairman, Wal-Mart "What accounts for Koch Industries' spectacular success? Charles Koch calls it Market-Based Management: a vision that nurtures personal qualities of humility and integrity that build trust and the confidence to enhance future success through learning from failure, and a culture of thinking in terms of opportunity cost and comparative advantage for all employees." —Vernon Smith, 2002 Nobel laureate in economics "In a very thoughtful, creative, and understandable way, Charles Koch explains how he has used the science of human behavior to create a culture that has produced one of the world's largest and most successful private companies. A must-read for anyone interested in creating value." —William B. Harrison Jr., Former Chairman and CEO, JPMorgan Chase & Co. "The same exacting thought, rooted in the realities of human nature, that the framers of the U.S. Constitution put into building a nation of entrepreneurs, Charles Koch has framed to build an enduring company of entrepreneurs—a company larger than Microsoft, Dell, HP, and other giants. Every entrepreneur should study this book." —Verne Harnish, founder, Young Entrepreneurs' Organization, author of Mastering the Rockefeller Habits, CEO, Gazelles Inc.

Classroom Management for Academic Success

Author : Lee Canter
Publisher : Solution Tree Press
ISBN 13 : 1936763435
Total Pages : 304 pages
Book Rating : 4.9/5 (367 download)

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Book Synopsis Classroom Management for Academic Success by : Lee Canter

Download or read book Classroom Management for Academic Success written by Lee Canter and published by Solution Tree Press. This book was released on 2014-01-22 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking resource details the first management program designed to specifically address the first priority for today’s educator: improving the achievement of all students. Go beyond simply managing student behavior to quickly and effectively establishing an environment that promotes academic success in your classroom from day one. Teacher-tested, research-based strategies create a classroom in which children learn free from the distraction of disruptive behavior.