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Stupid Things My Customers Say
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Book Synopsis 35 Dumb Things Well-Intended People Say by : Maura Cullen
Download or read book 35 Dumb Things Well-Intended People Say written by Maura Cullen and published by Wordclay. This book was released on 2008 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: EVEN WELL-INTENDED PEOPLE CAN CAUSE HARM Have you ever heard yourself or someone else say: ""Some of my best friends are... (Black, White, Asian, etc.)""? ""I don't think of you as... (Gay, Disabled, Jewish, etc.)""? ""I don't see color, I'm colorblind""? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally. If you've ever wanted to be more effective in your communication with others, or have been afraid of saying the wrong thing, then this concise guide is essential to becoming more inclusive and diversity-smart. A POWERFUL DIVERSITY TRAINING TOOL FROM ONE OF THE MOST RESPECTED DIVERSITY TRAINERS.
Book Synopsis Stupid Things I Won't Do When I Get Old by : Steven Petrow
Download or read book Stupid Things I Won't Do When I Get Old written by Steven Petrow and published by Citadel. This book was released on 2021-06-29 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: For fans of David Sedaris and Nora Ephron, a humorous, irreverent, and poignant look at the gifts, stereotypes, and inevitable challenges of aging, based on award-winning journalist Steven Petrow's wildly popular New York Times essay, "Things I'll Do Differently When I Get Old." Soon after his 50th birthday, Petrow began assembling a list of “things I won’t do when I get old”—mostly a catalog of all the things he thought his then 70-something year old parents were doing wrong. That list, which included “You won’t have to shout at me that I’m deaf,” and “I won’t blame the family dog for my incontinence,” became the basis of this rousing collection of do’s and don’ts, wills and won’ts that is equal parts hilarious, honest, and practical. The fact is, we don’t want to age the way previous generations did. “Old people” hoard. They bore relatives—and strangers alike—with tales of their aches and pains. They insist on driving long after they’ve become a danger to others (and themselves). They eat dinner at 4pm. They swear they don’t need a cane or walker (and guess what happens next). They never, ever apologize. But there is another way... In Stupid Things I Won’t Do When I Get Old, Petrow candidly addresses the fears, frustrations, and stereotypes that accompany aging. He offers a blueprint for the new old age, and an understanding that aging and illness are not the same. As he writes, “I meant the list to serve as a pointed reminder—to me—to make different choices when I eventually cross the threshold to ‘old.’” Getting older is a privilege. This essential guide reveals how to do it with grace, wisdom, humor, and hope. And without hoarding. Praise for Stupid Things I Won't Do When I Get Old: “Unbelievably witty and relatable, I alternated bursting into laughter and placing my hand over my face in horror thinking, Oh my God, is that me? I often say, at this age we have something young people can never have…wisdom. My dear friend, Steven Petrow, has wisdom to share in this honest, funny, wry guide to keep us young at heart, without desperately hanging onto our youth. I am buying this book for all of my friends!” —Suzanne Somers, New York Times bestselling author of A New Way to Age “Stupid Things I Won’t Do When I Get Old is an irreverent, funny, honest look at aging and all the things we take for granted as normal parts of aging. They don’t need to be. If you struggle with getting older and want to find a fresh perspective on lessons learned about what NOT to do as we age, and what TO do to stay young in heart, spirit, mind and body, read this book.” —Mark Hyman, MD, #1 New York Times bestseller author of The Blood Sugar Solution 10-Day Detox Diet, and Head of Strategy and Innovation at the Cleveland Clinic Center for Functional Medicine. “Steven Petrow resolved to do things differently than his parents had when he gets old because he wished they’d been able to enjoy life more. His solution? He created a list! In this book, he shares the secrets to living a full life regardless of our age. It's all about the decisions we make every day. My advice in a nutshell: Read this book and keep it handy.” —“Dear Abby” (Jeanne Phillips), nationally syndicated advice columnist “It’s never too early to imagine what your life will look like as you age. And as I once wrote, ‘We are not hostages to our fate.’ Petrow’s book will help you plan, think, and redefine what it means to get older—and even laugh while doing it.” —Andrew Weil, MD, New York Times bestselling author of Spontaneous Healing and Healthy Aging: A Lifelong Guide to Your Well-Being “Steven Petrow not only has a great attitude about life, he is wise about how to live it. Like me, he says we should embrace our one life 100% and not let a number—our age—get in the way of anything! Steven’s book will help you rethink the word “aging” and approach this next chapter with a positive and proactive attitude. Plus, this book is fun!” —Denise Austin, renowned fitness expert, author, and columnist “Steven’s writing feels like sitting with a friend—one who is unusually gracious, warm and frank.” —Carolyn Hax, author of the nationally syndicated advice column, Carolyn Hax Praise for Steven Petrow: "Steven Petrow's Complete Gay & Lesbian Manners helps gays and straights navigate the subtleties of the same-sex world." —People "Move over, Emily Post! When it comes to etiquette for members of the gay, lesbian, bisexual and transgender community—as well as their straight friends, family members and coworkers--author and journalist Steven Petrow is the authority." —TIME "What could've easily become a novelty book has emerged as an exhaustively researched, essential resource thanks to advice columnist and etiquette expert Steven Petrow." —The Advocate "From having kids to planning funerals, Steven Petrow's Complete Gay & Lesbian Manners has most facets of gay life covered. Ms. Post would approve." —Entertainment Weekly "An indispensable refresher course...on what's proper in modern...life." —Kirkus Reviews
Book Synopsis Smart Customers, Stupid Companies by : Michael Hinshaw
Download or read book Smart Customers, Stupid Companies written by Michael Hinshaw and published by . This book was released on 2012 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Outsmart Your Brain by : Marcia Reynolds
Download or read book Outsmart Your Brain written by Marcia Reynolds and published by . This book was released on 2017-08-31 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You can either be the victim of your reactions or the master of your mind." Change your thoughts, change your behavior has long been the mantra for the personal growth movement. Yet no matter how hard you try, there are times you can't to stop the mental chatter that leads to needless arguing, tension, frustration, and eventually a numbing process that restricts access to your joy and passion. Why can't you stop the noise? You are under the spell of your over-protective brain. To feel more energy, stimulate creativity, strengthen relationships, and live healthier, more joyful lives, you have be smarter than your brain. Once you know how your brain works, you can consciously choose how you want to feel and act. Knowing how to shift your emotional states at will is the most important factor in achieving success and happiness. Outsmart Your Brain is full of exercises, examples and guidelines that teach you how to tap into your hidden mental powers to make better decisions and establish powerful connections with others. Readers from around the world have shared their success based on the teachings in the first edition of Outsmart Your Brain. THIS EDITION UPDATES THE SCIENCE AND EXPANDS ON THE CONTENT AND EXERCISES. Read this book to... -Become emotionally self-aware-Make good choices when consumed by emotions -Understand what triggers the emotions of others -Improve leadership, coaching, and conflict-resolution skills -Use insight and empathy to inspire engagement, creativity, and results
Book Synopsis Why Smart People Do Stupid Things with Money by : Bert Whitehead
Download or read book Why Smart People Do Stupid Things with Money written by Bert Whitehead and published by Sterling Publishing Company, Inc.. This book was released on 2009-06 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many of us, planning our own financial future presents pitfalls at every turn, because the truth is, when it comes to money, we are not always rational. Now you can take control of your economic life with confidence. Bert Whitehead, one of the top money-management advisors in America, gives you all the information you need to manage your wealth wisely by relying on your strongest asset-yourself. Book jacket.
Book Synopsis Everyday Survival: Why Smart People Do Stupid Things by : Laurence Gonzales
Download or read book Everyday Survival: Why Smart People Do Stupid Things written by Laurence Gonzales and published by W. W. Norton & Company. This book was released on 2009-10-05 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Well-written and fascinating . . . this is the kind of book you want everyone to read.”—Cleveland Plain Dealer “Curiosity, awareness, attention,” Laurence Gonzales writes. “Those are the tools of our everyday survival. . . . We all must be scientists at heart or be victims of forces that we don’t understand.” In this fascinating account, Gonzales turns his talent for gripping narrative, knowledge of the way our minds and bodies work, and bottomless curiosity about the world to the topic of how we can best use the blessings of evolution to overcome the hazards of everyday life. Everyday Survival will teach you to make the right choices for our complex, dangerous, and quickly changing world—whether you are climbing a mountain or the corporate ladder.
Book Synopsis The Great Mental Models, Volume 1 by : Shane Parrish
Download or read book The Great Mental Models, Volume 1 written by Shane Parrish and published by Penguin. This book was released on 2024-10-15 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the essential thinking tools you’ve been missing with The Great Mental Models series by Shane Parrish, New York Times bestselling author and the mind behind the acclaimed Farnam Street blog and “The Knowledge Project” podcast. This first book in the series is your guide to learning the crucial thinking tools nobody ever taught you. Time and time again, great thinkers such as Charlie Munger and Warren Buffett have credited their success to mental models–representations of how something works that can scale onto other fields. Mastering a small number of mental models enables you to rapidly grasp new information, identify patterns others miss, and avoid the common mistakes that hold people back. The Great Mental Models: Volume 1, General Thinking Concepts shows you how making a few tiny changes in the way you think can deliver big results. Drawing on examples from history, business, art, and science, this book details nine of the most versatile, all-purpose mental models you can use right away to improve your decision making and productivity. This book will teach you how to: Avoid blind spots when looking at problems. Find non-obvious solutions. Anticipate and achieve desired outcomes. Play to your strengths, avoid your weaknesses, … and more. The Great Mental Models series demystifies once elusive concepts and illuminates rich knowledge that traditional education overlooks. This series is the most comprehensive and accessible guide on using mental models to better understand our world, solve problems, and gain an advantage.
Book Synopsis Ten Stupid Things Men Do to Mess Up Their Lives by : Laura Schlessinger
Download or read book Ten Stupid Things Men Do to Mess Up Their Lives written by Laura Schlessinger and published by Dr. Laura Schlessinger. This book was released on 2002-12-03 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: For every woman who wants to know what her man is thinking. Internationally syndicated radio superhost and columnist, controversial psycho-therapist, and author of the break-out New York Times bestsellers How Could You Do That?! and Ten Stupid Things Women Do to Mess Up Their Lives, Dr. Laura Schlessinger is back with Ten Stupid Things Men Do to Mess Up Their Lives. In ten vital, compelling chapters, Dr. Laura speaks her mind on: Stupid Chivalry By getting involved with the wrong woman (weak, flaky, damaged, needy, desperate, stupid, untrustworthy, immature, etc.) you think that your love will save/transform her. Stupid Independence Unwilling to admit "need" for bonding and intimacy, you hide in excesses of work, play, drink, drugs, porn, and meaningless sex. Stupid Ambition Unable to comfortably and proudly accept your inherent importance to society and family as husband and father, you bow to the false idols of money, toys, power, and status. Stupid Strength Uncomfortable with feeling weak, vulnerable, useless, powerless, or rejected, you use intimidation, force, or passive-aggressiveness to regain control. Stupid Sex Taking an attraction, opportunity, or erection as a "sign," you measure your masculinity and power by sexual conquests, infidelities, and orgasms. Stupid Matrimony Lacking a mature sense of the purpose, meaning, or value of marriage, you realize too late you've gone down the aisle with the wrong woman for the wrong reasons and feel helpless to "fix it." Stupid Husbanding Thinking that marriage is the honorable discharge from loving courtship, you continue to live as though you were single and your "mommy-wife" will take care of everything else. Stupid Parenting Believing that only women/mothers nurture children, you withdraw from hands-on parenting to assert your masculine importance, missing out on the true "soul food" of a child's hug. Stupid Boyishness Having not yet worked out a comfortable emotional and social understanding with your mother, you form relationships with women that become geared to avenge, resolve, or protect you from your ties to Mommy. Stupid Machismo Understanding the true and meaningful difference between being male and a man, you can become a man.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Book Synopsis Stupid Things My Students Say by : Euclid Pythagoras
Download or read book Stupid Things My Students Say written by Euclid Pythagoras and published by Createspace Independent Publishing Platform. This book was released on 2017-07-24 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wondered what life is actually like in today's modern classroom with this new crop of screen-addicted teenagers? In Stupid Things My Students Say: Surviving Education With The Modern Teen, enjoy one teacher's observations, insights, and ridiculous conversations with this new generation of students teachers are facing all over the country.
Book Synopsis The Dumb Things Smart People Do with Their Money by : Jill Schlesinger
Download or read book The Dumb Things Smart People Do with Their Money written by Jill Schlesinger and published by Ballantine Books. This book was released on 2020-02-04 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: You’re smart. So don’t be dumb about money. Pinpoint your biggest money blind spots and take control of your finances with these tools from CBS News Business Analyst and host of the nationally syndicated radio show Jill on Money, Jill Schlesinger. “A must-read . . . This straightforward and pleasingly opinionated book may persuade more of us to think about financial planning.”—Financial Times Hey you . . . you saw the title. You get the deal. You’re smart. You’ve made a few dollars. You’ve done what the financial books and websites tell you to do. So why isn’t it working? Maybe emotions and expectations are getting in the way of good sense—or you’re paying attention to the wrong people. If you’ve started counting your lattes, for god’s sake, just stop. Read this book instead. After decades of working as a Wall Street trader, investment adviser, and money expert for CBS News, Jill Schlesinger reveals thirteen costly mistakes you may be making right now with your money. Drawing on personal stories and a hefty dose of humor, Schlesinger argues that even the brightest people can behave like financial dumb-asses because of emotional blind spots. So if you’ve saved for college for your kids before saving for retirement, or you’ve avoided drafting a will, this is the book for you. By following Schlesinger’s rules about retirement, college financing, insurance, real estate, and more, you can save money and avoid countless sleepless nights. It could be the smartest investment you make all year. Praise for The Dumb Things Smart People Do with Their Money “Common sense is not always common, especially when it comes to managing your money. Consider Jill Schlesinger’s book your guide to all the things you should know about money but were never taught. After reading it, you’ll be smarter, wiser, and maybe even wealthier.”—Chris Guillebeau, author of Side Hustle and The $100 Startup “A must-read, whether you’re digging yourself out of a financial hole or stacking up savings for the future, The Dumb Things Smart People Do with Their Money is a personal finance gold mine loaded with smart financial nuggets delivered in Schlesinger’s straight-talking, judgment-free style.”—Beth Kobliner, author of Make Your Kid a Money Genius (Even If You’re Not) and Get a Financial Life
Book Synopsis It's the Customer, Stupid! by : Michael A Aun
Download or read book It's the Customer, Stupid! written by Michael A Aun and published by John Wiley & Sons. This book was released on 2011-01-13 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Book Synopsis Deep Survival: Who Lives, Who Dies, and Why by : Laurence Gonzales
Download or read book Deep Survival: Who Lives, Who Dies, and Why written by Laurence Gonzales and published by W. W. Norton & Company. This book was released on 2004-10-17 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Unique among survival books... stunning... enthralling. Deep Survival makes compelling, and chilling, reading."—Penelope Purdy, Denver Post In ?Deep Survival?, Laurence Gonzalez combines hard science and powerful storytelling to illustrate the mysteries of survival, whether in the wilderness or in meeting any of life's great challenges. This gripping narrative, the first book to describe the art and science of survival, will change the way you see the world. Everyone has a mountain to climb. Everyone has a wilderness inside.
Book Synopsis The 267 Stupidest Things Democrats/Republicans Ever Said by : Ted Rueter
Download or read book The 267 Stupidest Things Democrats/Republicans Ever Said written by Ted Rueter and published by Crown Archetype. This book was released on 2010-08-04 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: A hilarious bipartisan collection of rants, malapropisms, doublespeak, and just plain idiocy from lifelong politicians and Washington wannabes. Whether it's a Republican mayor on crime -- "The streets are safe in Philadelphia. It's only the people who make them unsafe (Frank Rizzo) -- or his Democratic counterpart on the same subject -- "Outside of the killings, Washington has one of the lowest crime rates in the country" (Marion Barry) -- political discourse is often off-course, not to mention unintentionally hilarious. Wickedly funny when read from either direction, this book presents both Republican stupidity ("Approximately 80 percent of our air pollution stems from vegetation"-- Ronald Reagan) and matching head-slappers from Democrats ("For those who died [in the San Francisco earthquake], their lives will never be the same again" -- Barbara Boxer). The 267 Stupidest Things . . is the perfect antidote to election-year bombast.
Book Synopsis Reader's Digest Dumb Dad Stories by : Editors of Readers Digest
Download or read book Reader's Digest Dumb Dad Stories written by Editors of Readers Digest and published by Simon and Schuster. This book was released on 2020-04-07 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Editors of Reader’s Digest present a hilarious collection of dumb people doing dumb things. Every day in America we are bombarded by stupidity; sometimes we just shake our heads, but most of the time we get a good laugh out of the really dumb things people do and say. In this collection of dumb stories we poke a little fun at the unbelievably dumb things that happen in our lives and have a good chuckle along the way. You’re a dumb criminal if…you’re not picky about your office locations. Christopher Exley of Everett, Washington, was arrested for conducting a drug deal over the phone—in the bathroom of the Everett Police Department. During my brother-in-law’s first performance review, his boss said, “I’m not quite sure what it is you do here. But whatever it is, could you do it faster?” --Jeanie Waara, Philip, SD In an attempt to balance work and motherhood, I delegated the grocery shopping to my young babysitter. But the job proved a tad daunting. One day while I was at work, she texted me from the supermarket. “Can’t find Brillo pads,” she wrote. “All they have are Tampax and Kotex.” --Kimberly Clark, Alpharetta, GA I overheard an elderly gentleman tell his friend that he couldn’t meet him the next day because he had to go to the hospital for an autopsy. His friend was sympathetic: “I had one of those last year. Luckily it wasn’t serious.” --Tracy Moralee, Hitchin, Great Britain
Book Synopsis 449 Stupid Things Democrats Have Said by : Ted Rueter
Download or read book 449 Stupid Things Democrats Have Said written by Ted Rueter and published by Andrews McMeel Publishing. This book was released on 2009-01-01 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Am I different? Yeah. Deep down, you know you want to wear wider bottoms; you're just not secure enough. . . . Do I do my hair with a weed whacker? I admit it." --Rep. James Traficant (D-Ohio, 1985-2002) Supposedly some of our brightest speakers, politicians say some pretty stupid things. Members of America's major political parties put out a roaring stream of downright dumb comments, pronouncements, and observations. For proof, look no further than Ted Rueter's 449 Stupid Things Democrats Have Said. In 449 Stupid Things Democrats Have Said. Al Gore said, "I would have kissed Tipper longer at the convention." Hillary Rodham Clinton, during a 2000 campaign interview with Hot 97, a Manhattan hip-hop radio station, stated, "Motown, Motown: That's my era. Those are my people." Rueter snags them all and provides two wonderful collections of quotations that will truly go down in history.
Book Synopsis Things I Will Never Tell You by : Todd Andrew Rohrer
Download or read book Things I Will Never Tell You written by Todd Andrew Rohrer and published by iUniverse. This book was released on 2009-07 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: A man had an "accident". He lost his sense of time and emotional capacity. This is his sixth attempt to communicate since the accident.
