Strategy And Leadership As Service

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Service Management

Author : Richard Normann
Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Service Management by : Richard Normann

Download or read book Service Management written by Richard Normann and published by . This book was released on 1991-05-03 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

Leadership in Christian Perspective

Author : Justin A. Irving
Publisher : Baker Academic
ISBN 13 : 1493418084
Total Pages : 215 pages
Book Rating : 4.4/5 (934 download)

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Book Synopsis Leadership in Christian Perspective by : Justin A. Irving

Download or read book Leadership in Christian Perspective written by Justin A. Irving and published by Baker Academic. This book was released on 2019-06-18 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings the best of leadership theory and research together with biblical reflection and examples of leadership in action to offer a practical guide to Christian leaders. Combining expertise in leadership studies and biblical studies, Justin Irving and Mark Strauss explore how leadership models have moved from autocratic and paternalistic leader-centered models toward an increased focus on followers. The authors show how contemporary theories such as transformational leadership, authentic leadership, and servant leadership take an important step toward prioritizing and empowering followers who work with leaders to accomplish organizational goals. Irving and Strauss organize their book around "nine empowering practices," making it accessible to students, church leaders, and business leaders. Integrating solid research in leadership studies with biblical and theological reflection on the leadership ideas that are most compatible with Christian faith, this book is an important resource for all Christian students of leadership.

Service Leadership

Author : Svafa Gronfeldt
Publisher : SAGE
ISBN 13 : 1452279128
Total Pages : 337 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Service Leadership by : Svafa Gronfeldt

Download or read book Service Leadership written by Svafa Gronfeldt and published by SAGE. This book was released on 2005-11-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.

The Art of Strategic Leadership

Author : Steven J. Stowell
Publisher : John Wiley & Sons
ISBN 13 : 1119213061
Total Pages : 208 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Art of Strategic Leadership by : Steven J. Stowell

Download or read book The Art of Strategic Leadership written by Steven J. Stowell and published by John Wiley & Sons. This book was released on 2016-02-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop the qualities of strategic leadership and become an active contributor to the short- and long-term success of your organization Today's organizations face two daunting challenges: 1. How to create new sources of competitive advantage to sustain long-term growth, and 2. How to engage leaders at every level of the organization so that they are more proactive and forward-looking in their area of responsibility. The Art of Strategic Leadership uses a unique approach to examine what it means to be a strategic leader. Instead of focusing on the skills, behaviors, and tools found in typical books on strategic leadership, the authors shed light on the attributes and qualities necessary to lead strategic change and help transform a business. Strategic leadership is what modern leadership is all about. Organizations expect leaders to anticipate and be proactive more than ever before. In this book, the authors draw on their vast experience working directly with leaders at all levels and use an intriguing narrative to explain this inside-out approach to understanding strategic leadership. The narrative follows the journey of how one manager discovered these critically important qualities. You will experience first-hand how these values and attributes manifest in the lives of realistic leaders; how they orchestrate long-term strategic change needed for the organization to compete and survive and actively shape the future while delivering short-term results. The Art of Strategic Leadership provides the content that will help you informally assess and reflect on your own strategic leadership qualities—those that are strengths and those that indicate areas you need to develop. It will guide you as you incorporate these values and qualities into your own leadership style and become a more effective catalyst for change. This book will help you in the following ways: Develop a more proactive, forward-thinking approach to leadership Approach strategy from both short- and long-term perspectives Adopt the core values and principles of a strategic leader Model the qualities exhibited by powerful leaders Strategic leaders serve as powerful examples to others in the organization. Their qualities and traits spread rapidly to those around them, empowering people at every level to take a more active role in meeting the demands of the future. The Art of Strategic Leadership will help you deepen and broaden your understanding of the core qualities of strategic leadership, leaving you better equipped to lead yourself and your team to a better place and create greater value for customers, owners, and employees.

The Strategic Project Leader

Author : Jack Ferraro
Publisher : CRC Press
ISBN 13 : 1466599774
Total Pages : 372 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis The Strategic Project Leader by : Jack Ferraro

Download or read book The Strategic Project Leader written by Jack Ferraro and published by CRC Press. This book was released on 2014-09-26 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: As executives build and nurture their organization’s strategic agility in today’s turbulent, uncertain business environment, the ability to lead strategic change has become more critical than ever. The Strategic Project Leader: Mastering Service-Based Project Leadership, Second Edition will help project managers lead with confidence in temporary, ambiguous team structures that execute risk-laden work in an increasingly agile project environment. Like the first edition, this edition encourages readers to take ownership of their leadership agenda and become disciplined in the processes of building a framework of leadership skills. Readers are introduced to a new role: the service-based project leader. This role serves the entire project organization by creating a meaningful experience for team members, customers, and critical stakeholders. The book provides practical guidance to help you move from project manager to service-based project leader. Detailing a framework for developing and refining leadership skills, it explains how to build a leadership competency pyramid and then execute a self-directed plan for building leadership competencies. The leadership competency pyramid includes an intuitive model that will be helpful to project managers at any level. The book elaborates on the components of each layer of the pyramid and how each layer relates to the others. A chapter is dedicated to each layer of the pyramid, with supporting evidence for the necessity of each of these layers, as well as practical advice on how to build and practice these component layers.

Competitive Strategy and Leadership

Author : William G. Forgang
Publisher : Rowman & Littlefield
ISBN 13 : 9780742512801
Total Pages : 164 pages
Book Rating : 4.5/5 (128 download)

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Book Synopsis Competitive Strategy and Leadership by : William G. Forgang

Download or read book Competitive Strategy and Leadership written by William G. Forgang and published by Rowman & Littlefield. This book was released on 2001 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Comeptitive Strategy of a firm is the base of all decisions. It serves as a leadership guide for those who will govern their firm to greater prosperity. In this book, the inner workings of competitive strategy are explored. Using the Cycle of Success, a firm can develop management according to strategy. The convergence of competitive strategy, the expectations of targeted buyers, and the implementation of strategy allows for superior performance to become easily attainable.

Becoming a Strategic Leader

Author : Richard L. Hughes
Publisher : John Wiley & Sons
ISBN 13 : 1118046579
Total Pages : 288 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Becoming a Strategic Leader by : Richard L. Hughes

Download or read book Becoming a Strategic Leader written by Richard L. Hughes and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s organizations face difficult challenges in order to remain competitive—the quickening pace of change, increasing uncertainty, growing ambiguity, and complexity. To meet these challenges, organizations must broaden the scope of leadership responsibility for strategic leadership and engage more people in the process of leadership. In Becoming a Strategic Leader Rich Hughes and Kate Beatty from the Center for Creative Leadership (CCL) offer executives and managers a handbook for implementing a strategic leadership process that reaches leaders at all levels of organizations. Based on CCL’s successful Developing the Strategic Leader Program, this book outlines the framework of strategic leadership and contains practical suggestions on how to develop the individual, team, and organizational skills needed for institutions to become more adaptable, flexible, and resilient. The authors also show how individual managers can exercise effective strategic leadership through their distinctive and systemic approach—thinking, acting, and influencing.

Strategic Leadership in the Public Sector

Author : Paul Joyce
Publisher : Taylor & Francis
ISBN 13 : 1317337794
Total Pages : 357 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Strategic Leadership in the Public Sector by : Paul Joyce

Download or read book Strategic Leadership in the Public Sector written by Paul Joyce and published by Taylor & Francis. This book was released on 2016-09-01 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.

Servant Leadership for Higher Education

Author : Daniel W. Wheeler
Publisher : John Wiley & Sons
ISBN 13 : 1118008901
Total Pages : 208 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Servant Leadership for Higher Education by : Daniel W. Wheeler

Download or read book Servant Leadership for Higher Education written by Daniel W. Wheeler and published by John Wiley & Sons. This book was released on 2012-02-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: SERVANT LEADERSHIP FOR HIGHER EDUCATION "Given the myriad of complex problems facing higher education, it is difficult to imagine that an administrator at any level of the institution could be effective without engaging in servant leadership. Higher education is a service industry and, consequently, this text is a must read for practicing administrators who are committed to effective leadership." MARY LOU HIGGERSON, Ph.D., vice president for Academic Affairs and dean of the college, Baldwin-Wallace College "Finally a thoughtful book on servant leadership with direct application to higher education. Includes many strategies for developing servant leadership in self, others, and organizations." DR. GARY L. FILAN, executive director, Chair Academy "With Servant Leadership for Higher Education Dan Wheeler brings the gauzy platitudes sometimes associated with servant leadership down to earth in a set of field-tested principles. I finished the book fantasizing about how much better off our colleges and universities would be if our leaders behaved like this!" JON WERGIN, professor of educational studies, Ph.D. in Leadership & Change Program, Antioch University "This is a must read for anyone thinking about becoming an academic leader. In the academy, it is not about command and control it's about serving your colleagues. Dan Wheeler's book 'nails it' as nothing is more critical to leaders than success in serving their colleagues." WALTER GMELCH, dean and professor, School of Education, University of San Francisco

Leading from the Middle

Author : Scott Mautz
Publisher : John Wiley & Sons
ISBN 13 : 1119717914
Total Pages : 226 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Leading from the Middle by : Scott Mautz

Download or read book Leading from the Middle written by Scott Mautz and published by John Wiley & Sons. This book was released on 2021-05-18 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive playbook for driving impact as a middle manager Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks readers through the unique challenges facing these managers, and the mindset and skillset necessary for managing up and down and influencing what happens across the organization. You’ll learn the winning mindset of the best middle managers, how to develop the most important skills necessary for managing from the middle, how to create your personal Middle Action Plan (MAP), and effectively influence: Up the chain of command, to your boss and those above them Down, to your direct reports and teams who report to you Laterally, to peers and teams you have no formal authority over Anyone in an organization who reports to someone and has someone reporting to them must lead from the middle. They are the most important group in an organization and have a unique opportunity to drive impact. Leading from the Middle explains how.

Talent Strategies and Leadership Development of the Public Sector

Author : Celia Lee
Publisher : Routledge
ISBN 13 : 1000426785
Total Pages : 110 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Talent Strategies and Leadership Development of the Public Sector by : Celia Lee

Download or read book Talent Strategies and Leadership Development of the Public Sector written by Celia Lee and published by Routledge. This book was released on 2021-06-06 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: To stay ahead of the competition, the public sector has to ensure an effective talent management strategy to attract, develop and retain talents. Effective talent management is about aligning the organisation’s approach to talent with the strategic aims and purpose of the organisation. This book adopts a comparative country analysis, which takes into account the institutional emphasis, organisational configuration and unique characteristics of the public sector. Against the backdrop of three major stages of administrative development, i.e., the colonial, postcolonial and modern periods, this book unpacks how the talent schemes have been shaped by the reforms, experiences, cross-country knowledge transfers and evolved over time responding to globalisation and digitalisation in Southeast Asia. This book will be of great interest to scholars and public managers working on public administration and civil service reforms in Asia towards developing a contextualised understanding of talent management and leadership development in the region.

Strategic Leadership

Author : Sydney Finkelstein
Publisher : Strategic Management
ISBN 13 : 0195162072
Total Pages : 480 pages
Book Rating : 4.1/5 (951 download)

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Book Synopsis Strategic Leadership by : Sydney Finkelstein

Download or read book Strategic Leadership written by Sydney Finkelstein and published by Strategic Management. This book was released on 2009 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book integrates and assesses the vast and rapidly growing literature on strategic leadership, which is the study of top executives and their effects on organizations. The basic premise is that in order to understand why organizations do the things they do, or perform the way they do, we need to deeply comprehend the people at the top-- their experiences, abilities, values, social connections, aspirations, and other human features. The actions--or inactions--of a relatively small number of key people at the apex of an organization can dramatically affect organizational outcomes. The scope of strategic leadership includes individual executives, especially chief executive officers (CEOs), groups of executives (top management teams, or TMTs); and governing bodies (particularly boards of directors). Accordingly, the book addresses an array of topics regarding CEOs (e.g., values, personality, motives, demography, succession, and compensation); TMTs (including composition, processes, and dynamics); and boards of directors (why boards look and behave the way they do, and the consequences of board profiles and behaviors). Strategic Leadership synthesizes what is known about strategic leadership and indicates new research directions. The book is meant primarily for scholars who strive to assess and understand the phenomena of strategic leadership. It offers a considerable foundation on which professionals involved in executive search, compensation, appraisal and staffing, as well as board members who evaluate executive performance and potential, might build their tools and perspectives.

Strategic Thinking

Author : Simon Wootton
Publisher : Kogan Page Publishers
ISBN 13 : 9780749432188
Total Pages : 132 pages
Book Rating : 4.4/5 (321 download)

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Book Synopsis Strategic Thinking by : Simon Wootton

Download or read book Strategic Thinking written by Simon Wootton and published by Kogan Page Publishers. This book was released on 2000 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical workbook and accompanying CD-ROM which take the user through logical stages in strategic thinking. The CD-ROM contains worked examples and blank templates.

Ten Years to Midnight

Author : Blair H. Sheppard
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523088761
Total Pages : 162 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Ten Years to Midnight by : Blair H. Sheppard

Download or read book Ten Years to Midnight written by Blair H. Sheppard and published by Berrett-Koehler Publishers. This book was released on 2020-08-04 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Shows how humans have brought us to the brink and how humanity can find solutions. I urge people to read with humility and the daring to act.” —Harpal Singh, former Chair, Save the Children, India, and former Vice Chair, Save the Children International In conversations with people all over the world, from government officials and business leaders to taxi drivers and schoolteachers, Blair Sheppard, global leader for strategy and leadership at PwC, discovered they all had surprisingly similar concerns. In this prescient and pragmatic book, he and his team sum up these concerns in what they call the ADAPT framework: Asymmetry of wealth; Disruption wrought by the unexpected and often problematic consequences of technology; Age disparities--stresses caused by very young or very old populations in developed and emerging countries; Polarization as a symptom of the breakdown in global and national consensus; and loss of Trust in the institutions that underpin and stabilize society. These concerns are in turn precipitating four crises: a crisis of prosperity, a crisis of technology, a crisis of institutional legitimacy, and a crisis of leadership. Sheppard and his team analyze the complex roots of these crises--but they also offer solutions, albeit often seemingly counterintuitive ones. For example, in an era of globalization, we need to place a much greater emphasis on developing self-sustaining local economies. And as technology permeates our lives, we need computer scientists and engineers conversant with sociology and psychology and poets who can code. The authors argue persuasively that we have only a decade to make headway on these problems. But if we tackle them now, thoughtfully, imaginatively, creatively, and energetically, in ten years we could be looking at a dawn instead of darkness.

Encyclopedia of Strategic Leadership and Management

Author : Wang, Victor C. X.
Publisher : IGI Global
ISBN 13 : 1522510508
Total Pages : 1895 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Encyclopedia of Strategic Leadership and Management by : Wang, Victor C. X.

Download or read book Encyclopedia of Strategic Leadership and Management written by Wang, Victor C. X. and published by IGI Global. This book was released on 2016-12-12 with total page 1895 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic leadership techniques are the cornerstone to positive growth and prosperity within businesses and organizations. Implementing new management strategies and practices helps to ensure managers are optimizing their resources and driving innovation. The Encyclopedia of Strategic Leadership and Management investigates emergent administrative techniques and business practices being utilized within corporate and educational settings. Highlighting empirical research and best practices within the field, this encyclopedia will be an authoritative reference source for students, researchers, faculty, librarians, managers, and leaders across various disciplines and cultures.

Strategic Leadership

Author : John Adair
Publisher : Kogan Page Publishers
ISBN 13 : 0749462043
Total Pages : 144 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Strategic Leadership by : John Adair

Download or read book Strategic Leadership written by John Adair and published by Kogan Page Publishers. This book was released on 2010-10-03 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: A strategic leader is essentially the leader of any organization and someone who has to steer the company in times of change, whilst motivating and inspiring their team. Strategic Leadership from the renowned leadership expert John Adair encourages leaders to focus on tomorrow rather than yesterday. It explores the nature and origin of strategic leadership, transferable skills and the art of inspiring others. It then describes the role itself and broad functions of that role such as building and maintaining a team, achieving a common task and motivating and developing the individual. It moves on to assess the skills you need to be effective, and the seven generic functions that make up the role of strategic leader which include providing direction, strategic thinking and planning, building partnerships and developing tomorrow's leaders. Full of checklists, summaries and historical examples, Strategic Leadership will encourage you to ask the right questions whilst defining the role and skills of a strategic leader.

The Strategic Leader's Roadmap

Author : Harbir Singh
Publisher : University of Pennsylvania Press
ISBN 13 : 1613630778
Total Pages : 132 pages
Book Rating : 4.6/5 (136 download)

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Book Synopsis The Strategic Leader's Roadmap by : Harbir Singh

Download or read book The Strategic Leader's Roadmap written by Harbir Singh and published by University of Pennsylvania Press. This book was released on 2016-10-11 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: We can all become strategic leaders if we stay on the right path. Even a strong leader can flounder without an effective strategy, and the most powerful strategy can fail without the right leader. Only those who master and integrate both skills can effectively navigate the challenges that lay ahead for today's organizations. The authors offer a 6-point checklist for leading strategically that will help managers strengthen their capacity to develop strategy and to lead its execution.