Stop It Project Failures

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Stop IT Project Failures

Author : Dan Remenyi
Publisher : Routledge
ISBN 13 : 1136363491
Total Pages : 234 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Stop IT Project Failures by : Dan Remenyi

Download or read book Stop IT Project Failures written by Dan Remenyi and published by Routledge. This book was released on 2010-02-17 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about information systems development failures and how to avoid them. It considers what goes wrong with information systems development projects and what actions may be taken to avoid potential difficulties.The reduction of the impact,or even the elimination of the problems,is discussed in terms of an information systems risk management programme. Stop I.T.Project failure helps to ensure that IS project managers are successful in helping to deliver application systems. However, IS development risk can never be entirely eliminated and consequently the practitioner needs to bear in mind that an IS development project is never without risk, and hence there is a continuing potential for something to go wrong. The book covers the key issues and variables and makes specific practical suggestions about the good management practice that is required to implement IS project risk processes. Dr. Dan Remenyi has spent more than 25 years working in the field of corporate computers and information systems. He has worked with computers as an IS professional, business consultant and user. In all these capacities he has been primarily concerned with benefit realisation and obtaining the maximum value for money from the organisations' information systems investment and effort. He has worked extensively in the field of information systems project management, specialising in the area of project risk identification and management. He has written a number of books and papers in the field of IT management and regularly conducts courses and seminars as well as working as a consultant in this area. Dr.Dan Remenyi holds a B.Soc.Sc., an MBA and a PhD. He is a Visiting Professor at Chalmers University of Technology in Gothenberg, Sweden and an associate member of faculty at Henley Management College in the United Kingdom.

Fail-Safe Management

Author : Jody Zall Kusek
Publisher : World Bank Publications
ISBN 13 : 0821398970
Total Pages : 91 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Fail-Safe Management by : Jody Zall Kusek

Download or read book Fail-Safe Management written by Jody Zall Kusek and published by World Bank Publications. This book was released on 2013-05-01 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are five critical rules to keep in mind in development projects, to avoid implementation failure: If you do not know where you are going, ask the right questions; Keep your champions close, but your naysayers closer; Know that informal networks matter; Find and remove bottlenecks; Build the ship as it sails.

Why Startups Fail

Author : Tom Eisenmann
Publisher : Currency
ISBN 13 : 0593137027
Total Pages : 370 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis Why Startups Fail by : Tom Eisenmann

Download or read book Why Startups Fail written by Tom Eisenmann and published by Currency. This book was released on 2021-03-30 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want your startup to succeed, you need to understand why startups fail. “Whether you’re a first-time founder or looking to bring innovation into a corporate environment, Why Startups Fail is essential reading.”—Eric Ries, founder and CEO, LTSE, and New York Times bestselling author of The Lean Startup and The Startup Way Why do startups fail? That question caught Harvard Business School professor Tom Eisenmann by surprise when he realized he couldn’t answer it. So he launched a multiyear research project to find out. In Why Startups Fail, Eisenmann reveals his findings: six distinct patterns that account for the vast majority of startup failures. • Bad Bedfellows. Startup success is thought to rest largely on the founder’s talents and instincts. But the wrong team, investors, or partners can sink a venture just as quickly. • False Starts. In following the oft-cited advice to “fail fast” and to “launch before you’re ready,” founders risk wasting time and capital on the wrong solutions. • False Promises. Success with early adopters can be misleading and give founders unwarranted confidence to expand. • Speed Traps. Despite the pressure to “get big fast,” hypergrowth can spell disaster for even the most promising ventures. • Help Wanted. Rapidly scaling startups need lots of capital and talent, but they can make mistakes that leave them suddenly in short supply of both. • Cascading Miracles. Silicon Valley exhorts entrepreneurs to dream big. But the bigger the vision, the more things that can go wrong. Drawing on fascinating stories of ventures that failed to fulfill their early promise—from a home-furnishings retailer to a concierge dog-walking service, from a dating app to the inventor of a sophisticated social robot, from a fashion brand to a startup deploying a vast network of charging stations for electric vehicles—Eisenmann offers frameworks for detecting when a venture is vulnerable to these patterns, along with a wealth of strategies and tactics for avoiding them. A must-read for founders at any stage of their entrepreneurial journey, Why Startups Fail is not merely a guide to preventing failure but also a roadmap charting the path to startup success.

Rescue the Problem Project

Author : Todd C. Williams
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814416829
Total Pages : 304 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Rescue the Problem Project by : Todd C. Williams

Download or read book Rescue the Problem Project written by Todd C. Williams and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rescue the Problem Project provides project managers, executives, and customers with ways to accurately assess issues and fix problems. Many books explain how to run a project, but only this one shows how to bring it back from the brink of disaster.

Project Risk Management

Author : John Ayers
Publisher :
ISBN 13 : 9781732974449
Total Pages : 380 pages
Book Rating : 4.9/5 (744 download)

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Book Synopsis Project Risk Management by : John Ayers

Download or read book Project Risk Management written by John Ayers and published by . This book was released on 2019-06 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is about RBPS (Risk Based Problem Solving) and RBDM (Risk Based Decision Making). Every project is subjected to the known risks and the unknown risks. Known risks are the four constraints of a project. The four constraints are; scope; schedule; cost; and quality. Unknown risks are the uncertainties and variances that surround every project. The book discusses in detail, with examples and risk stories to support the points made in the book, PM, RM, EVM, and Subcontract Management (SM). Understanding these four disciplines and how to incorporate them into a project, is essential to effective RBPS and RBDM. Project Management knowledge and skills are necessary to manage the known risks. Risk Management knowledge and skills are essential to identifying, assessing and mitigating unknown risks. Earned Value Management is important to tracking and controlling risk mitigation plans. Many companies outsource most of their work scope to subcontractors, so having Subcontract Management knowledge and skills is key to mitigating subcontract risks. The future of work is also discussed in detail. Future work will be projectized more. Working remotely is a trend that is increasing. Project Managers will have a more difficult problem in the future managing a diverse workforce of on-site, remote, and part-time workers. You need to be aware of future trends.The book is structured in a logical sequence and is easy to read. Step by step processes are presented in a logical way with practical examples to help you understand the process. Most of the methods and techniques discussed in the book are based on my DOD experience. However, these techniques also apply to the IT, and Construction Industries.

How to Save a Failing Project

Author : Ralph R. Young
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523096810
Total Pages : 194 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis How to Save a Failing Project by : Ralph R. Young

Download or read book How to Save a Failing Project written by Ralph R. Young and published by Berrett-Koehler Publishers. This book was released on 2009-05 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: You CAN Turn Around A Failing Project! Poor project results are all too common and result in dissatisfied customers, users, and project staff. With countless people, goals, objectives, expectations, budgets, schedules, deliverables, and deadlines to consider, it can be difficult to keep projects in focus and on track. How to Save a Failing Project: Chaos to Control arms project managers with the tools and techniques needed to address these project challenges. The authors provide guidance to develop a project plan, establish a schedule for execution, identify project tracking mechanisms, and implement turnaround methods to avoid failure and regain control. With this valuable resource you will be able to: • Identify key factors leading to failure • Learn how to recover a failing project and minimize future risk • Better analyze your project by defining proper business objectives and goals • Gain insight on industry best practices for planning

Project Recovery

Author : Harold Kerzner
Publisher : John Wiley & Sons
ISBN 13 : 1118809173
Total Pages : 445 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Project Recovery by : Harold Kerzner

Download or read book Project Recovery written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2014-02-07 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best practices for picking up the pieces when projects fail There are plenty of books available offering best practices that help you keep your projects on track, but offer guidance on what to do when the worst has already happened. Some studies show that more than half of all large-scale project fail either fail completely, or at least miss targeted budget and scheduling goals. These failures cost organizations time, money, and labor. Project Recovery offers wise guidance and real-world best practices for saving failed projects and recovering as much value as possible from the wreckage. Since failing project cannot be managed using the same lifecycle phases employed with succeeding projects, most project management professionals are unprepared to tackle the challenge of project recovery. This book presents valuable case studies and a recovery project lifecycle to help project managers identify and respond effectively to a troubled project. Includes case studies and best practices for saving failing projects or recovering projects that have already failed Written by experience project manager Howard Kerzner, the author of Project Management Best Practices, Third Edition Features proven techniques for performing project health checks and determining the degree of failure and the recovery options available Includes a new recovery lifecycle that includes phases and checklists for turning around failing projects With comprehensive case studies, checklists, worksheets, and cross listings to the appropriate project management body of knowledge, Project Recovery offers a much needed lifeline for managers facing the specter of failure.

HBR Guide to Managing Strategic Initiatives

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 163369819X
Total Pages : 166 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Managing Strategic Initiatives by : Harvard Business Review

Download or read book HBR Guide to Managing Strategic Initiatives written by Harvard Business Review and published by Harvard Business Press. This book was released on 2020-02-11 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This big initiative could make or break this fiscal year--or your career. Managing a successful strategic initiative may be the key to transforming your company--and propelling your career forward. Yet running a cross-functional team on a high-profile project can present a multitude of challenges and risks, causing even the most experienced manager to struggle. The HBR Guide to Managing Strategic Initiatives provides practical tips and advice to help you manage all the stages of an initiative's life cycle, from buy-in to launch to scaling up. You'll learn how to: Win--and keep--support for your new initiative Move rapidly from approval to implementation Assemble transformative, high-performing initiative teams Maintain the confidence of sponsors and stakeholders Stay on schedule and within budget Avoid initiative overload by killing projects that aren't meeting business needs Keep multiple initiatives in strategic alignment Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Filling Execution Gaps

Author : Todd C. Williams
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 150150634X
Total Pages : 403 pages
Book Rating : 4.5/5 (15 download)

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Book Synopsis Filling Execution Gaps by : Todd C. Williams

Download or read book Filling Execution Gaps written by Todd C. Williams and published by Walter de Gruyter GmbH & Co KG. This book was released on 2017-10-23 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I expected good, but this is great.” -Janet Pirus Phelps, Principle, Strategic CFO, Former CFO Papa Murphy's Pizza Gaps are holes in your organization where tasks fall and failure breeds. They inhibit your ability to implement strategic plans, lead people, and run successful projects. Daily, executives, middle managers, and project managers wrestle with “the big six”: Absence of common understanding Disengaged executive sponsors Misalignment with goals Poor change management Ineffective governance Lackluster leadership Ignoring any of these gaps endangers any strategy or project. They regularly destroy hundreds of companies’ ability to turn their corporate vision into business value—taking careers with them. Filling Execution Gaps addresses the sources of these gaps, and how to fill them. Without any one of these important functions, projects fail. Without change management, adoption suffers. Without common understanding, there is confusion. Without goals, business units, and capabilities aligned, execution falters. Without executive sponsorship, decisions languish. Too little governance allows bad things to happen, while too much governance creates overburdening bureaucracy. Without leadership at all levels of the organization, people are directionless. Using decades of experience, years of research, and interviews with hundreds of business leaders, author of the Amazon #1 Best Seller in Business Project Management, Rescue the Problem Project, Todd Williams illustrates how to fill these gaps, meet corporate goals, and increase value. An excellent review of this book appears here: https://www.linkedin.com/pulse/improving-project-execution-filling-gaps-murray-pmp-ms Click below to read an interview with the author: https://www.linkedin.com/pulse/filling-organization-gaps-successful-project-part-1-naomi/ https://www.linkedin.com/pulse/filling-organization-gaps-successful-project-part-2-naomi/?published=t Facebook users can access an interview on “Project Management Cafe” here: https://www.facebook.com/groups/projectmanagementcafe/permalink/1975750702698459/ Related blogs can be accessed here: https://www.projectmanager.com/blog/project-execution https://www.strategyex.co.uk/blog/pmoperspectives/strategy-from-the-bottom-up/ Check out his August 27, 2018 interview here: https://www.yegor256.com/shift-m/2018/34.html Click here for articles by the author on LinkedIn: https://www.linkedin.com/pulse/we-all-lead-todd-williams/ https://www.linkedin.com/pulse/your-inner-leader-task-introspection-todd-williams/ https://www.linkedin.com/pulse/leadership-actions-art-listening-todd-williams https://www.linkedin.com/pulse/leadership-actions-getting-people-talk-todd-williams/ https://www.linkedin.com/pulse/eliminating-blame-todd-williams/ https://www.linkedin.com/pulse/leadership-actions-dialog-discussion-todd-williams/ https://www.linkedin.com/pulse/projects-fail-when-people-dont-know-where-going-todd-williams

Radical Project Management

Author : Rob Thomsett
Publisher : Prentice Hall Professional
ISBN 13 : 9780130094865
Total Pages : 378 pages
Book Rating : 4.0/5 (948 download)

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Book Synopsis Radical Project Management by : Rob Thomsett

Download or read book Radical Project Management written by Rob Thomsett and published by Prentice Hall Professional. This book was released on 2002 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detailing a project management perspective which stresses the involvement of stakeholders, management, and clients, and which accepts as a premise the fact of constant change, this book describes the necessary tools and offers guidance for fitting the strategy to an existing organization. It offers advice on understanding the project's context, analyzing success and added value, defining its scope and objectives, identifying stakeholders, defining quality, selecting a development strategy, navigating risks, estimating tasks, creating a schedule, tracking and reporting, troubleshooting, and ethics. Thomsett is a consultant. Annotation copyrighted by Book News, Inc., Portland, OR

Evaluation Failures

Author : Kylie Hutchinson
Publisher : SAGE Publications
ISBN 13 : 1544320019
Total Pages : 185 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Evaluation Failures by : Kylie Hutchinson

Download or read book Evaluation Failures written by Kylie Hutchinson and published by SAGE Publications. This book was released on 2018-08-10 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evaluation Failures: 22 Tales of Mistakes Made and Lessons Learned is a candid collection of stories from seasoned evaluators from a variety of sectors sharing professional mistakes they have made in the past, and what they learned moving forward. As the only book of its kind, editor Kylie Hutchinson has collected a series of engaging, real-life examples that are both entertaining and informative. Each story offers universal lessons as takeaways, and discussion questions for reflective practice. The book is the perfect companion to anyone working in the evaluation field, and to instructors of program evaluation courses who want to bring the real world into their classroom.

Project Failure

Author : Michael Mentis
Publisher : Ethics International Press
ISBN 13 : 180441624X
Total Pages : 239 pages
Book Rating : 4.8/5 (44 download)

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Book Synopsis Project Failure by : Michael Mentis

Download or read book Project Failure written by Michael Mentis and published by Ethics International Press. This book was released on 2024-04-17 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book supposes you want to plan and complete a ‘project’. Why might you fail? What can you do to reduce the chances of failure? This book looks at where projects fail, the causes, and what measures can limit failure. Failures and the reasons for them are examined. Areas discussed include unclear objectives; evaluating alternatives; the planning fallacy; misperception of the nature of risk; devising risk appetite; overly narrow risk assessment and identification; undervaluing natural capital; lack of stakeholder engagement; unclear responsibility assignment; and conflicting interests. Machiavellianism can make things happen when they shouldn’t, or obstruct them when they should happen. The book concludes with a concise one-page risk management guide. As well as pulling together and summarising relevant literature sources, the author draws on more than fifty years’ experience in small and large-scale project management including water supply, biodiversity and environmental management, and work with the extractive industries.

The Fearless Organization

Author : Amy C. Edmondson
Publisher : John Wiley & Sons
ISBN 13 : 1119477263
Total Pages : 181 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis The Fearless Organization by : Amy C. Edmondson

Download or read book The Fearless Organization written by Amy C. Edmondson and published by John Wiley & Sons. This book was released on 2018-11-14 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

Identifying and Managing Project Risk

Author : Tom Kendrick
Publisher : AMACOM
ISBN 13 : 0814413412
Total Pages : 370 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Identifying and Managing Project Risk by : Tom Kendrick

Download or read book Identifying and Managing Project Risk written by Tom Kendrick and published by AMACOM. This book was released on 2009-02-27 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Project Management Institute’s David I. Cleland Project Management Literature Award 2010 It’s no wonder that project managers spend so much time focusing their attention on risk identification. Important projects tend to be time constrained, pose huge technical challenges, and suffer from a lack of adequate resources. Identifying and Managing Project Risk, now updated and consistent with the very latest Project Management Body of Knowledge (PMBOK)® Guide, takes readers through every phase of a project, showing them how to consider the possible risks involved at every point in the process. Drawing on real-world situations and hundreds of examples, the book outlines proven methods, demonstrating key ideas for project risk planning and showing how to use high-level risk assessment tools. Analyzing aspects such as available resources, project scope, and scheduling, this new edition also explores the growing area of Enterprise Risk Management. Comprehensive and completely up-to-date, this book helps readers determine risk factors thoroughly and decisively...before a project gets derailed.

The Failure Project The Story Of Man’s Greatest Fear

Author : ANUP KOCHHAR
Publisher : One Point Six Technology Pvt Ltd
ISBN 13 : 9352015789
Total Pages : 123 pages
Book Rating : 4.3/5 (52 download)

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Book Synopsis The Failure Project The Story Of Man’s Greatest Fear by : ANUP KOCHHAR

Download or read book The Failure Project The Story Of Man’s Greatest Fear written by ANUP KOCHHAR and published by One Point Six Technology Pvt Ltd. This book was released on 2017-08-11 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Failure destroys lives. It damages confidence and crushes the spirit. Throughout our lives we endeavour to manage our thoughts, actions and results so as not to be branded as failures. However, despite our best intentions, life does have a way of throwing curve balls and surprising us. Things do not always go the way we planned or wished for. Failure happens. And it will continue to happen. For most people failure is akin to a dreaded disease that must be prevented at any cost. Certainly it can never be admitted to. Failure is like fire – it has the power to singe or destroy completely. Few of us remember that failure can also be harnessed creatively. All that it requires is a different perspective. What do we know of failure? More importantly, how much do we know about it? The first step to overcoming our inherent fear of failure is to know the enemy – inside and out. This amazing, comprehensive and compassionate book helps us understand the anatomy, psychology and management of failure – the greatest, and often the most secret, fear of Man."

HBR's 10 Must Reads 2019

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 163369643X
Total Pages : 195 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's 10 Must Reads 2019 by : Harvard Business Review

Download or read book HBR's 10 Must Reads 2019 written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-10-16 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Thomas H. Davenport to Michael E. Porter and company examples from Facebook to DHL, this volume brings the most current and important management conversations right to your fingertips. This book will inspire you to: Make stronger connections and build greater trust among people who work on multiple teams Engage customers and employees alike with the help of artificial intelligence Channel your outrage about sexual harassment in the workplace into effective action Consider how CEO activism can generate goodwill for your company--and weigh its risks Pair data with qualitative research to increase diversity in your organization Remain competitive in a hub economy by using your company's assets and capabilities differently This collection of articles includes: "The Overcommitted Organization," by Mark Mortensen and Heidi K. Gardner; "Why Do We Undervalue Competent Management?" by Raffaella Sadun, Nicholas Bloom, and John Van Reenen; "'Numbers Take Us Only So Far,'" by Maxine Williams; "The New CEO Activists," by Aaron K. Chatterji and Michael W. Toffel; "Artificial Intelligence for the Real World," by Thomas H. Davenport and Rajeev Ronanki; "Why Every Organization Needs an Augmented Reality Strategy," by Michael E. Porter and James E. Heppelmann; "Thriving in the Gig Economy," by Gianpiero Petriglieri, Susan Ashford, and Amy Wrzesniewski; "Managing Our Hub Economy," by Marco Iansiti and Karim R. Lakhani; "The Leader's Guide to Corporate Culture," by Boris Groysberg, Jeremiah Lee, Jesse Price, and J. Yo-Jud Cheng; "The Error at the Heart of Corporate Leadership," by Joseph L. Bower and Lynn S. Paine; and "Now What?" by Joan C. Williams and Suzanne Lebsock.

Delivering IT and eBusiness Value

Author : Leslie Willcocks
Publisher : Routledge
ISBN 13 : 1136411801
Total Pages : 320 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Delivering IT and eBusiness Value by : Leslie Willcocks

Download or read book Delivering IT and eBusiness Value written by Leslie Willcocks and published by Routledge. This book was released on 2013-06-17 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance. Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, role of benchmarking, and cost of ownership issues that practitioners regularly encounter.