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Staff Training In Libraries
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Book Synopsis Stellar Customer Service by : Mou Chakraborty
Download or read book Stellar Customer Service written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2016-08-29 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Book Synopsis ALA Survey of Librarian Salaries by : Mary Jo Lynch
Download or read book ALA Survey of Librarian Salaries written by Mary Jo Lynch and published by . This book was released on 1999-09 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the latest edition of this authoritative annual publication! For library administrators setting salaries, librarians seeking employment, personnel officers studying compensation trends, and persons concerned with equitable pay for librarians, this is the final source for up-to-date information.
Book Synopsis The Librarian's Guide to Homelessness by : Ryan Dowd
Download or read book The Librarian's Guide to Homelessness written by Ryan Dowd and published by ALA Editions. This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Author :Library Leadership and Management Association. Human Resources Section. Staff Development Committee Publisher :American Library Association ISBN 13 :0838911498 Total Pages :232 pages Book Rating :4.8/5 (389 download)
Book Synopsis Staff Development by : Library Leadership and Management Association. Human Resources Section. Staff Development Committee
Download or read book Staff Development written by Library Leadership and Management Association. Human Resources Section. Staff Development Committee and published by American Library Association. This book was released on 2013-03-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition offers unique, state-of-the-art perspectives on library staff development and training.
Book Synopsis Onboarding 2.0 by : Monica D. T. Rysavy
Download or read book Onboarding 2.0 written by Monica D. T. Rysavy and published by Nova Science Publishers. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive overview of onboarding library staff, paraprofessionals, and student workers in academic libraries. This book details examples of current literature regarding onboarding and libraries, and highlights the use of cases concerning institutions efforts creating onboarding programs for library staff. The chapters in this collection focus on a variety of onboarding practices geared towards training new hires within academic libraries. The use of cases provided emphasizes practical suggestions to improve processes and are often applicable to both library staff and student workers. This book is a must read for all administrators, trainers, and instructional designers as tips, best practices, and lessons learned are applicable to any academic department seeking innovative ways to onboard their staff. The contributors to this collection are associated with colleges and universities from around the United States. The authors have a broad range of educational and professional experience and offer unique insights into the wide variety of methods utilized to design and provide onboarding in academic libraries. This book fills in the gap concerning the current literature for academic administrators, library staff, instructional designers, and trainers.
Book Synopsis Training Research Consultants by : Jennifer Torreano
Download or read book Training Research Consultants written by Jennifer Torreano and published by . This book was released on 2021 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Research Consultants is a collection of perspectives and training materials from colleges and universities of many types and sizes that you can adapt for your own context. In four thorough parts--Introduction to Theory and Practice, Library Case Studies, Perspectives from Campus Partners, and Consultant Perspectives--the book covers learning theories, the role of research consultants in encouraging student intellectual development, program administration, hiring practices, training, and assessment. Finally, there are two reflections from research consultants, reminding us of the impac.
Book Synopsis The Library Workplace Idea Book by : Amanda H. McLellan
Download or read book The Library Workplace Idea Book written by Amanda H. McLellan and published by ALA Editions. This book was released on 2020-01-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The antidote to low morale and high turnover starts with mindfulness and self-care, and this resource presents myriad proactive and positive ideas for making libraries a fulfilling workplace.
Book Synopsis Promoting Individual and Community Health at the Library by : Mary Grace Flaherty
Download or read book Promoting Individual and Community Health at the Library written by Mary Grace Flaherty and published by American Library Association. This book was released on 2018-11-30 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though today’s consumers have unprecedented access to health information, its quality and veracity varies widely. Public libraries can play an important role in supporting library users in their health information seeking efforts. In this book Flaherty shows how to guide library users to high quality health information by relying on up to date, authoritative sources. She also demonstrates why taking the initiative to offer health promotion programming can be a valuable form of community outreach, serving community needs while increasing visibility. Library directors, programming staff, reference librarians, and health educators will all benefit from this book’s patron-centered stance, which features a historic overview of the consumer health movement and how it intersects with public libraries;guidance on finding and evaluating the best print, electronic, and app-based health information sources, with advice on keeping up to date;an in-depth look at collaborative efforts to provide and sponsor simple health-related activities in public libraries, spotlighting programs in action at libraries across the county;instructions on creating, planning, preparing, marketing, and evaluating a public library health program;discussions of important issues surrounding health information provision efforts, including patron privacy and liability concerns; andguidelines for public libraries’ role in public health efforts, including disaster preparedness. Armed with this book’s expert advice and plentiful examples of successful initiatives, public libraries will feel empowered to make a difference in community members’ health and well-being.
Book Synopsis Library Security by : Steve Albrecht
Download or read book Library Security written by Steve Albrecht and published by American Library Association. This book was released on 2015-05-27 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Book Synopsis Hiring, Training, and Supervising Library Shelvers by : Patricia Tunstall
Download or read book Hiring, Training, and Supervising Library Shelvers written by Patricia Tunstall and published by American Library Association. This book was released on 2010 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides practical advice to help you hire, test, train, and retain shelvers.
Book Synopsis Critical Librarianship by : Samantha Schmehl Hines
Download or read book Critical Librarianship written by Samantha Schmehl Hines and published by Emerald Group Publishing. This book was released on 2020-08-17 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a timely mix of thought-provoking chapters bringing together national and global studies on critical librarianship, and conveying the kind of research which current library managers and researchers need, mixing theory with a good dose of pragmatism.
Book Synopsis Competency Index for the Library Field by : Betha Gutsche
Download or read book Competency Index for the Library Field written by Betha Gutsche and published by . This book was released on 2014 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: WebJunction has just completed an update of the Competency Index for the Library Field. The original 2009 edition has been a valuable resource for libraries, helping staff identify and obtain the knowledge, skills and support needed to power relevant and vibrant libraries. However, it was time for an update. With ever-increasing economic, social, and educational demands, libraries have experienced dramatic changes in community needs and the tools available to serve those needs. Three elements in particular have been emphasized throughout: 21st century skills, accountability, and community engagement. WebJunction intends for the Index to be widely shared and adapted by a variety of libraries to meet their individual needs. -- Publisher description.
Book Synopsis A Complete Guide to Training Library Staff by : Emily Leachman
Download or read book A Complete Guide to Training Library Staff written by Emily Leachman and published by Bloomsbury Publishing USA. This book was released on 2024-11-14 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guidebook presents an infrastructure for training library staff, starting with a robust onboarding process and continuing through a staff member's entire duration at an institution. Because library services and resources can change rapidly, ongoing training is an important aspect of library operations. Training can be a particular challenge at large, multi-branch library systems, because it can be difficult to ensure all staff are able to receive the relevant information. Written for library managers and training leaders, A Complete Guide to Training Library Staff presents a comprehensive lifecycle for staff development with a focus on tools and techniques to build a sustainable training program, set staff up for success in their positions, and develop a positive and supportive community across the library. Authors Emily Leachman and A. Garrison Libby spearheaded their library's movement to largely online trainings, which are inclusive of staff at all branch locations. This practical guidebook helps managers and trainers develop a comprehensive plan that allows new staff to quickly become acquainted with the operations of the library, provides ongoing training to make staff aware of new procedures and services, and creates a collaborative and supportive training environment to empower staff to learn and lead.
Book Synopsis Model School Library Standards for California Public Schools by : Faye Ong
Download or read book Model School Library Standards for California Public Schools written by Faye Ong and published by . This book was released on 2011 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides vision for strong school library programs, including identification of the skills and knowledge essential for students to be information literate. Includes recommended baseline staffing, access, and resources for school library services at each grade level.
Book Synopsis Readers' Advisory Service in the Public Library by : Joyce G. Saricks
Download or read book Readers' Advisory Service in the Public Library written by Joyce G. Saricks and published by American Library Association. This book was released on 2005 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Strategic Planning for Public Libraries by : Joy L. Fuller
Download or read book Strategic Planning for Public Libraries written by Joy L. Fuller and published by Library Association Publishing (UK). This book was released on 2021-09-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Planning for Public Libraries is a complete planning toolkit. Each purchase comes with a downloadable supplemental folder full of reusable templates, worksheets, as well as real-life examples from other libraries to help guide the reader through the planning process. This book provides a framework that any library, whether it serves urban, suburban, or rural communities, can use as a basis for its strategic planning.
Book Synopsis The Six-Step Guide to Library Worker Engagement by : Elaina Norlin
Download or read book The Six-Step Guide to Library Worker Engagement written by Elaina Norlin and published by ALA Editions. This book was released on 2021-06-14 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering proven strategies alongside recommended action points in each chapter, this resource guides managers and administrators through developing and maintaining a more engaged and diverse workplace.
