Speaking For Safety

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Courageous Cultures

Author : Karin Hurt
Publisher : HarperCollins Leadership
ISBN 13 : 140021954X
Total Pages : 224 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Courageous Cultures by : Karin Hurt

Download or read book Courageous Cultures written by Karin Hurt and published by HarperCollins Leadership. This book was released on 2020-07-28 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: From executives complaining that their teams don’t contribute ideas to employees giving up because their input isn’t valued--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In Courageous Cultures, you’ll learn practical tools that help you: Learn the difference between microinnovators, problem solvers, and customer advocates and how they work together. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization. This book provides you with the practical tools to uncover, leverage, and scale the best ideas from every level of your organization.

Keeping Patients Safe

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309187362
Total Pages : 485 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Keeping Patients Safe by : Institute of Medicine

Download or read book Keeping Patients Safe written by Institute of Medicine and published by National Academies Press. This book was released on 2004-03-27 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform â€" monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis â€" provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care â€" and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.

Why Hospitals Should Fly

Author : John J. Nance
Publisher : Health Administration Press
ISBN 13 : 9780974386058
Total Pages : 225 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis Why Hospitals Should Fly by : John J. Nance

Download or read book Why Hospitals Should Fly written by John J. Nance and published by Health Administration Press. This book was released on 2008 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2009 ACHE James A. Hamilton Book of the Year Award! "This book is a tour de force, and no one but John Nance could have written it. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder he is the bridge." --Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare Improvement (IHI)

The 4 Stages of Psychological Safety

Author : Timothy R. Clark
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523087692
Total Pages : 189 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The 4 Stages of Psychological Safety by : Timothy R. Clark

Download or read book The 4 Stages of Psychological Safety written by Timothy R. Clark and published by Berrett-Koehler Publishers. This book was released on 2020-03-03 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas. Fear has a profoundly negative impact on engagement, learning efficacy, productivity, and innovation, but until now there has been a lack of practical information on how to make employees feel safe about speaking up and contributing. Timothy Clark, a social scientist and an organizational consultant, provides a framework to move people through successive stages of psychological safety. The first stage is member safety-the team accepts you and grants you shared identity. Learner safety, the second stage, indicates that you feel safe to ask questions, experiment, and even make mistakes. Next is the third stage of contributor safety, where you feel comfortable participating as an active and full-fledged member of the team. Finally, the fourth stage of challenger safety allows you to take on the status quo without repercussion, reprisal, or the risk of tarnishing your personal standing and reputation. This is a blueprint for how any leader can build positive, supportive, and encouraging cultures in any setting.

The Oxford Handbook of Positive Organizational Scholarship

Author : Kim S. Cameron
Publisher : Oxford University Press
ISBN 13 : 0199989958
Total Pages : 1105 pages
Book Rating : 4.1/5 (999 download)

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Book Synopsis The Oxford Handbook of Positive Organizational Scholarship by : Kim S. Cameron

Download or read book The Oxford Handbook of Positive Organizational Scholarship written by Kim S. Cameron and published by Oxford University Press. This book was released on 2013-05-02 with total page 1105 pages. Available in PDF, EPUB and Kindle. Book excerpt: An ideal resource for organizational scholars, students, practitioners, and human resource managers, this handbook covers the full spectrum of organizational theories and outcomes that define, explain, and predict the occurrence, causes, and consequences of positivity.

After the Error

Author : Susan B. McIver,
Publisher : ECW Press
ISBN 13 : 1770903585
Total Pages : 306 pages
Book Rating : 4.7/5 (79 download)

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Book Synopsis After the Error by : Susan B. McIver,

Download or read book After the Error written by Susan B. McIver, and published by ECW Press. This book was released on 2013-05-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a series of true stories from across Canada, this collection seeks to point out the considerable human toll that medical errors cause. Victims of medical errors and their families who speak out often do so at considerable emotional, psychological, and financial expense. But their willingness to share their harrowing stories has helped to lay the foundation for numerous patient safety programs and continues to identify problems, provide solutions, and raise awareness. These emotional and moving stories underline serious issues with medical errors while empowering patients.

The Fearless Organization

Author : Amy C. Edmondson
Publisher : John Wiley & Sons
ISBN 13 : 1119477263
Total Pages : 181 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis The Fearless Organization by : Amy C. Edmondson

Download or read book The Fearless Organization written by Amy C. Edmondson and published by John Wiley & Sons. This book was released on 2018-11-14 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.

Speak Up

Author : Megan Reitz
Publisher : Pearson UK
ISBN 13 : 1292263032
Total Pages : 142 pages
Book Rating : 4.2/5 (922 download)

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Book Synopsis Speak Up by : Megan Reitz

Download or read book Speak Up written by Megan Reitz and published by Pearson UK. This book was released on 2019-08-05 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A powerful book on an important topic. Speak Up helps us understand the subtle elements that contribute to our holding back valuable ideas and observations. Their TRUTH framework – which is as practical as it is rigorous – identifies essential elements to help individuals find their voice. “ Amy Edmondson, Professor, Harvard Business School, Author, The Fearless Organization (Wiley, 2019) What you say or don’t say in a conversation can have life-defining consequences on ourselves and those around us. Speak Up helps you to navigate power differences so you can speak up with confidence and enable others to find their voice in a way that will be heard. Our day-to-day conversations define how we see ourselves and how we’re seen. The choices we make about what to say and who to say it to are decisive factors in whether we get promoted, or side-lined. Whether we steer clear of trouble, or find ourselves in it up to our necks. With daily scandals hitting the headlines and the continuous need to innovate to survive, creating a more honest, open, fulfilling and productive workplace has never been more pressing. Our conversational choices harness the ideas and intelligence of the people we work with, or result in that revolutionary concept never seeing the light of day. They make us feel proud or ashamed of ourselves for what we have or have not said. They cause us to flourish and feel motivated, or result in us feeling dissatisfied and resentful. Speak Up helps you to navigate power differences and speak up with confidence in a way that you will be heard. But it’s no good speaking up if there isn’t anyone listening so we also help you to understand how your power enables others to speak up and how it might silence them.

Careful

Author : Steve Casner
Publisher : Penguin
ISBN 13 : 0399574115
Total Pages : 338 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Careful by : Steve Casner

Download or read book Careful written by Steve Casner and published by Penguin. This book was released on 2017-05-23 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Gripping, page-turning material . . . a new way of thinking about survival in a world filled with hazards and distractions.” —Charles Duhigg, author of Smarter Faster Better and The Power of Habit A safety expert reveals why few of us are as careful as we think we are, and what we can do about it. As doctors and medical researchers work busily to extend our lives, more people each year are figuring out ways to cut them short. In fact, after a hundred years of steady decline, the rate at which people are being injured (or worse) in everyday accidents is increasing. Blame car crashes, pedestrian fatalities, home-improvement projects gone wrong, medical mistakes, home fires—not to mention all the crazy things that kids are into these days. And the problem seems to be spinning out of control. Steve Casner has devoted his career to studying the psychology of safety, and he knows there’s not a safety warning we won’t ignore or a foolproof device we can’t turn into an implement of disaster. Casner details the psychological traps that prevent us from being more careful. They’re the same whether you’re a pilot, a Hollywood stuntwoman, a parent, or the owner of a clogged dishwasher you’re trying to fix with a screwdriver. Then he shows us gripping real examples of how and when injuries happen, so we know exactly what we should really be worrying about. Careful arms readers with the latest science on how our sometimes fallible minds work, with countless takeaways to incorporate at home, at work, and everywhere in between. This book will help us keep our fingers attached in the kitchen, our kids afloat at the pool, and our teens safe behind the wheel, and demonstrates the many other ways we can maximize our chances of getting through the day in one piece.

Crossing the Quality Chasm

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309132967
Total Pages : 359 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Patient Safety and Quality

Author : Ronda Hughes
Publisher : Department of Health and Human Services
ISBN 13 :
Total Pages : 592 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Patient Safety and Quality by : Ronda Hughes

Download or read book Patient Safety and Quality written by Ronda Hughes and published by Department of Health and Human Services. This book was released on 2008 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

Connecting Healthcare Worker Well-Being, Patient Safety and Organisational Change

Author : Anthony Montgomery
Publisher : Springer Nature
ISBN 13 : 3030609987
Total Pages : 345 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Connecting Healthcare Worker Well-Being, Patient Safety and Organisational Change by : Anthony Montgomery

Download or read book Connecting Healthcare Worker Well-Being, Patient Safety and Organisational Change written by Anthony Montgomery and published by Springer Nature. This book was released on 2021-01-25 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume delineates the ways in which key areas of healthcare, well-being, patient safety and organisational change overlap with and contribute to unhealthy workplaces for healthcare professionals. There is a growing realisation within healthcare that healthcare worker well-being, patient outcomes and organisational change are symbiotically linked. Burnout and stress in healthcare workers and toxic organisational cultures can lead to a cycle of patient neglect, medical errors, sub-optimal care and further stress. This topical volume therefore outlines the ways in which worker well-being, patient outcomes and organisational change can be aligned to contribute to a healthy workplace and therefore better medical care. The volume includes an array of authors from different disciplines including primary care, clinical medicine, psychology, sociology, management, clinical governance, health policy and health services research. It succeeds in integrating different voices and reaches meaningful conclusions to address the challenges facing the healthcare workforce.

Cockpit Resource Management

Author : Earl L. Wiener
Publisher : Gulf Professional Publishing
ISBN 13 : 012750026X
Total Pages : 715 pages
Book Rating : 4.1/5 (275 download)

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Book Synopsis Cockpit Resource Management by : Earl L. Wiener

Download or read book Cockpit Resource Management written by Earl L. Wiener and published by Gulf Professional Publishing. This book was released on 1995-11-17 with total page 715 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cockpit Resource Management (CRM) has gained increased attention from the airline industry in recent years due to the growing number of accidents and near misses in airline traffic. This book, authored by the first generation of CRM experts, is the first comprehensive work on CRM. Cockpit Resource Management is a far-reaching discussion of crew coordination, communication, and resources from both within and without the cockpit. A valuable resource for commercialand military airline training curriculum, the book is also a valuable reference for business professionals who are interested in effective communication among interactive personnel. Key Features * Discusses international and cultural aspects of CRM * Examines the design and implementation of Line-Oriented Flight Training (LOFT) * Explains CRM, LOFT, and cockpit automation * Provides a case history of CRM training which improved flight safety for a major airline

Communicating Quality and Safety in Health Care

Author : Rick Iedema
Publisher : Cambridge University Press
ISBN 13 : 1316425533
Total Pages : 373 pages
Book Rating : 4.3/5 (164 download)

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Book Synopsis Communicating Quality and Safety in Health Care by : Rick Iedema

Download or read book Communicating Quality and Safety in Health Care written by Rick Iedema and published by Cambridge University Press. This book was released on 2015-08-11 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: In response to the growing emphasis on clinicians' capacity to practise effective communication, Communicating Quality and Safety in Health Care provides real-time communication scenarios and interprofessional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care and a wide range of other health service and community care contexts. It emphasises the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations and sets out the principal components and strategies of good communication.

Inclusion on Purpose

Author : Ruchika Tulshyan
Publisher : MIT Press
ISBN 13 : 0262548496
Total Pages : 305 pages
Book Rating : 4.2/5 (625 download)

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Book Synopsis Inclusion on Purpose by : Ruchika Tulshyan

Download or read book Inclusion on Purpose written by Ruchika Tulshyan and published by MIT Press. This book was released on 2024-03-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: How organizations can foster diversity, equity, and inclusion: taking action to address and prevent workplace bias while centering women of color. Few would disagree that inclusion is both the right thing to do and good for business. Then why are we so terrible at it? If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and regular practice. Inclusion doesn't just happen; we have to work at it. Tulshyan presents inclusion best practices, showing how leaders and organizations can meaningfully promote inclusion and diversity. Tulshyan centers the workplace experience of women of color, who are subject to both gender and racial bias. It is at the intersection of gender and race, she shows, that we discover the kind of inclusion policies that benefit all. Tulshyan debunks the idea of the “level playing field” and explains how leaders and organizations can use their privilege for good by identifying and exposing bias, knowing that they typically have less to lose in speaking up than a woman of color does. She explains why “leaning in” doesn't work—and dismantling structural bias does; warns against hiring for “culture fit,” arguing for “culture add” instead; and emphasizes the importance of psychological safety in the workplace—you need to know that your organization has your back. With this important book, Tulshyan shows us how we can make progress toward inclusion and diversity—and we must start now.

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny

Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

Author : Jody Hoffer Gittell
Publisher : McGraw Hill Professional
ISBN 13 : 0071621814
Total Pages : 353 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience by : Jody Hoffer Gittell

Download or read book High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience written by Jody Hoffer Gittell and published by McGraw Hill Professional. This book was released on 2009-04-17 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels. Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.