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Spanish For Customer Service Workers
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Book Synopsis Spanish for Customer Service Workers by : Antonio Del Torro
Download or read book Spanish for Customer Service Workers written by Antonio Del Torro and published by CreateSpace. This book was released on 2014-08-28 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel that not knowing Spanish is holding you back at work? Are you tired of relying on others to communicate a simple message? It's time to learn workplace Spanish! Unlike many Spanish language books that try and teach you everything about Spanish, this book just teaches you what you need to survive in the workplace. Each book in the Spanish for the Workplace series includes basic instructions on pronunciation, tips for learning, power phrases you needed to know at work, and 500 power words for each job. Minute Help Press is building a library of books for people with only minutes to spare.
Book Synopsis Survival Spanish for Customer Service by : Myelita Melton
Download or read book Survival Spanish for Customer Service written by Myelita Melton and published by SpeakEasy Spanish. This book was released on 2006 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is for professionals involved in all areas of retail sales with no previous experience in the Spanish language. It's also a great tool if you want to brush up on the Spanish you learned in high school or college. Learning Spanish you can use on the job will empower you to provide better service to the nation's increasing number of loyal Hispanic customers. It will also help you instill trust and build valuable, long-lasting relationships."--Back cover
Book Synopsis Real-Resumes for Customer Service Jobs by : Anne McKinney
Download or read book Real-Resumes for Customer Service Jobs written by Anne McKinney and published by PREP Publishing. This book was released on 2005 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers!
Book Synopsis Spanish and English in U.S. Service Encounters by : Laura Callahan
Download or read book Spanish and English in U.S. Service Encounters written by Laura Callahan and published by Springer. This book was released on 2009-02-16 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Author :Insight Consulting International Group Publisher :Insight Consulting International ISBN 13 :9780964659483 Total Pages :114 pages Book Rating :4.6/5 (594 download)
Book Synopsis Customer Service Training for Healthcare Professionals "spanish Edition " by : Insight Consulting International Group
Download or read book Customer Service Training for Healthcare Professionals "spanish Edition " written by Insight Consulting International Group and published by Insight Consulting International. This book was released on 2018-12-10 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Book Synopsis Raza Rising by : Richard J. Gonzales
Download or read book Raza Rising written by Richard J. Gonzales and published by University of North Texas Press. This book was released on 2016-03-15 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on articles written for the Fort Worth Star-Telegram, author Richard J. Gonzales draws on his educational, inner-city and professional life experiences to weave eyewitness testimony into issues facing Chicanos, including economic, health, education, criminal justice, politics, immigration, and cultural issues. Raza Rising presents a personal recounting of a Chicano's struggle with and understanding of the socio-economic policies and historical actions that impact their ascendancy. Raza Rising offers first-hand observations, supported by well-documented scholarly research, of Chicanos' growth and subsequent struggles to participate fully in North Texas' political and economic life. Raza Rising takes the reader to the organization of a Fort Worth immigration reform march, to the actual march with 20,000 people on Main Street on Palm Sunday, to a protest demonstration of the City of Farmers Branch's attempt to prohibit renting to the undocumented immigrant, to the author's awakening in Chicago on the importance of learning, and to his poignant experience as a guest speaker in a Fort Worth public school classroom. Other observations offer insight on how Chicanos struggle with their ethnic identity and understanding of their history. In addition, the book highlights important historical and political events that illustrate Chicanos' attempts to overcome barriers to their rise. At a time when global economic competition threatens the United States' first world status, this country must nurture academic excellence for all its citizens. Raza Rising provides specific explanations for the Chicano educational lag and workable solutions to accelerate their political, economic and academic achievements. Prophetic state and national demographers have forecasted the steady increase in Chicano populations and decrease in white populations. Raza Rising offers students, instructors, policy makers, politicians and neighbors a deeper understanding of Chicanos, who in the near future will transition from minority to majority status in Texas.
Book Synopsis Extraordinary Jobs in Government by : Alecia T. Devantier
Download or read book Extraordinary Jobs in Government written by Alecia T. Devantier and published by Infobase Publishing. This book was released on 2009-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resources in Education written by and published by . This book was released on 1998 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Wiley-Blackwell Companion to Economic Geography by : Trevor J. Barnes
Download or read book The Wiley-Blackwell Companion to Economic Geography written by Trevor J. Barnes and published by John Wiley & Sons. This book was released on 2016-09-26 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wiley-Blackwell Companion to Economic Geography presents students and researchers with a comprehensive overview of the field, put together by a prestigious editorial team, with contributions from an international cast of prominent scholars. Offers a fully revised, expanded, and up-to-date overview, following the successful and highly regarded Companion to Economic Geography published by Blackwell a decade earlier, providing a comprehensive assessment of the field Takes a prospective as well as retrospective look at the field, reviewing recent developments, recurrent challenges, and emerging agendas Incorporates diverse perspectives (in terms of specialty, demography and geography) of up and coming scholars, going beyond a focus on Anglo-American research Encourages authors and researchers to engage with and contextualize their situated perspectives Explores areas of overlap, dialogues, and (potential) engagement between economic geography and cognate disciplines
Book Synopsis Characteristics of the Spanish Surname Population by Census Tract, for SMSA's in New Mexico, 1970 by : United States. Bureau of the Census
Download or read book Characteristics of the Spanish Surname Population by Census Tract, for SMSA's in New Mexico, 1970 written by United States. Bureau of the Census and published by . This book was released on 1974 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Practical Guide to Employment Law by : Mark Filipp
Download or read book The Practical Guide to Employment Law written by Mark Filipp and published by Wolters Kluwer. This book was released on 2005-05-27 with total page 950 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Employment Law is a comprehensive desk manual for HR managers, legal counsel, and labor and employment attorneys. It covers federal employment laws in plain-English, giving readers the practical information necessary to apply the laws, as well as providing readers with essential court cases and tips for compliance in every chapter. The Practical Guide to Employment Law includes a compliance checklist section -- where readers can learn the various laws that apply to such topics as hiring, terminations, and benefits. It also includes a supervisory training section on several laws, including FMLA and ADA. The Practical Guide to Employment Law also includes a CD-ROM that contains reproducible pages that summarize key provisions of the major employment laws as well as quizzes on each of the laws to be administered to your staff for training purposes.
Book Synopsis Fundamentals of Human Resource Management by : Robert N. Lussier
Download or read book Fundamentals of Human Resource Management written by Robert N. Lussier and published by SAGE Publications. This book was released on 2015-11-26 with total page 441 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Human Resource Management: Functions, Applications, Skill Development takes a unique three-pronged approach that gives students a clear understanding of important HRM concepts and functions, shows them how to apply those concepts, and helps them build a strong skill set they can use in their personal and professional lives. Covering the vast majority the 210 required SHRM Curriculum Guidebook topics required for undergraduates, Fundamentals of Human Resource Management gives the student the ability to successfully manage others in today's work environment. Authors Robert N. Lussier and John R. Hendon engage students with a variety of high-quality applications and skill development exercises to improve students’ comprehension and retention. The authors’ emphasis on current trends and the challenges facing HR managers and line managers today provide students with key insights on important issues and prepare them for successful careers.
Book Synopsis Proceedings of the United Spanish War Veterans, Department of New York by : United Spanish War Veterans. Department of New York
Download or read book Proceedings of the United Spanish War Veterans, Department of New York written by United Spanish War Veterans. Department of New York and published by . This book was released on 1925 with total page 1050 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Proceedings of the United Spanish War Veterans, Department of New York, for the Years ... by : United Spanish War Veterans. Dept. of New York
Download or read book Proceedings of the United Spanish War Veterans, Department of New York, for the Years ... written by United Spanish War Veterans. Dept. of New York and published by . This book was released on 1925 with total page 1098 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Persons of Spanish Origin in the United States by :
Download or read book Persons of Spanish Origin in the United States written by and published by . This book was released on 1979 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Front of the House, Back of the House by : Eli Revelle Yano Wilson
Download or read book Front of the House, Back of the House written by Eli Revelle Yano Wilson and published by NYU Press. This book was released on 2020-12-29 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Honorable Mention, Mirra Komarovsky Book Award, given by the Eastern Sociological Society 2021 Outstanding Academic Title, Choice Magazine How workers navigate race, gender, and class in the food service industry Two unequal worlds of work exist within the upscale restaurant scene of Los Angeles. White, college-educated servers operate in the front of the house—also known as the public areas of the restaurant—while Latino immigrants toil in the back of the house and out of customer view. In Front of the House, Back of the House, Eli Revelle Yano Wilson shows us what keeps these workers apart, exploring race, class, and gender inequalities in the food service industry. Drawing on research at three different high-end restaurants in Los Angeles, Wilson highlights why these inequalities persist in the twenty-first century, pointing to discriminatory hiring and supervisory practices that ultimately grant educated whites access to the most desirable positions. Additionally, he shows us how workers navigate these inequalities under the same roof, making sense of their jobs, their identities, and each other in a world that reinforces their separateness. Front of the House, Back of the House takes us behind the scenes of the food service industry, providing a window into the unequal lives of white and Latino restaurant workers.
Book Synopsis Great Pajama Jobs by : Kerry E. Hannon
Download or read book Great Pajama Jobs written by Kerry E. Hannon and published by John Wiley & Sons. This book was released on 2020-08-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find out how to secure and thrive in a work-from-home or remote-access job. Get out of your work clothes and into pajamas for good! Did you fall in love with working from home during the months of coronavirus restrictions? Is working in your pajamas appealing? Do you want to earn some income on the side? In 2020, the workplace has been transformed and working from home has exploded. It may, in fact, be the new reality of working for many of us, some full-time, some as a hybrid work scenario. With some information and expert guidance, you can transform your workday, take control of your time, and explore exciting new opportunities. Great Pajama Jobs: Your Complete Guide to Working from Home is your playbook. Until recently, you may have gone to an office that was uninspiring or chaotic, or spent a large part of your busy day responding to emails and working on computer–tasks that could easily be accomplished from home. You may have spent hours commuting each day. Then too, you may be a military spouse in search of an ideal remote job to take with you to a new base, or you may need to manage your personal health issues or caregiving duties. Or you may simply want to inch a little closer to a more favorable work-life balance. The truth is you may need the autonomy and flexibility of working remotely for a myriad of reasons. Great Pajama Jobs is your ultimate guide to finding a job where you can work remotely and advance your career while working in pajamas (or certainly something more comfortable than traditional work garb). Learn the nuts and bolts of how to land a remote-access job you love that will allow you to thrive in your career or bring in extra income in retirement Discover up-to-date resources for finding a solid work from home job for professionals Read insightful interviews with professionals who have already made the move successfully Learn more about leading companies recognized for providing remote employment opportunities Explore great remote jobs in a variety of fields There’s something here for everyone, a job-hunter’s smorgasbord. No, this is not the master list of every job under the sun, but you’ll discover plenty of ideas to spur your imagination about how you can make the most of your talents to create work that, well, works for you. Each job description follows this format: the nitty-gritty, pay range, and qualifications needed, with a smattering of job-hunting tips tossed in. In “Kerry’s Great Pajama Jobs Workshop,” you’ll reap the benefits of professional advice and strategies with information to help you land that work-from-home job, including a resume revamp, the best online job boards for home-based positions, tips on time management and organizing a productive home office, tax advice, and help with saving for retirement when you're on your own. Working from home is here, and it’s real. This year’s work-from-home mandates for many workers around the world, due to the coronavirus, has pushed many employers to embrace and trust remote work. Technology has already boosted the phenomenal growth of home-based employment in recent years and continues to do so. Remote jobs are popular for a good reason. They save you commute time and allow you to focus on completing your work productively and successfully, and they typically provide employers significant cost savings as well. You have the flexibility to choose career opportunities that do not require you to commit long hours inside an office environment. Experience all that a more flexible position can offer when you look to the guidance found in this remote employment roadmap. If you land home office work, comfortable work clothing or even PJs may be your wardrobe of the future. Great Pajama Jobs will help you get on track to finding the best remote job for you.
